On July 19, 2017 I had Goin' Postal ship a 6 Lb. package for me to a city in Georgia about 150 away. I chose FedEx on the recommendation of Greg, the store owner, and was charged $36.63 for shipping charges alone. I immediately thought he had made a mistake but no, Greg said that was the correct amount. (He charged an additional fee for the packing, which I fully understood and accepted.) Because I thought the cost of shipping was way too high, today I went to actual FedEx office about 3 miles away, and showed them the receipt from Goin' Postal. They would have charged me only $18.45., had I taken the package directly to the FedEx store myself. Goin' Postal added another $18.18 for merely holding the package for the FedEx pickup - almost 100% more than the actual shipping cost. I confronted Greg, and he told me this is how his business is run. No apology, no price adjustment, no nothing. I learned a very important lesson today, and an expensive one by any standards. Bye-Bye, Goin' Postal. read more

This place is not only close by ,but the customer service and the friendliness is absolutely awesome. A couple of times all I had was a credit card or a hundred dollar bill in my pocket,and they were nice enough to help out with a free stamp. The dog in there is friendly too. What a nice pooch. I will definitely and highly recommend them to the several hundred people in my complex. Thank You goinpostal@burntmillrd! Ray. read more

If I could give minus stars,I would. This AM, I was at the nail salon next door when the CRAZED owner came in screaming at the top of her lungs because someone had parked in her reserved parking space. She stormed back and forth between the salon and the coffee shop, screaming and wildly waving her hands and once even came back to the salon screaming and pounding on the windows. It turns out it was NOT one of the clients in the salon. I can assure you that not one person who was there at the time will ever do business with her. This woman owes a big apology to everyone in that salon. I don't care what you have going on in your life, there is no excuse for that kind of behavior. read more

Needed fast fingerprinting services for my state medical license, owner helped me on the spot with no appointment! Lovely, friendly staff. Will definitely be using for services in the future! read more

I have never created a Yelp account, I've just used it for years to find new restaurants and local businesses. But this guy was so awful it prompted me to finally create an account after all these years. I've been in this establishment a number of times and have NEVER EVER received good service. It's almost like customers are a hinderance to them. In a previous visit the man who recently told us he was the owner, would not give us a box because we had our own postage. He literally said "it's like bringing your own steak to Capital Grille and asking them to cook it for you" WHAT!? Who says that? Whatever, I told myself I'd never come back but in a desperate rush to get a package out I went today and simply asked for a large flat rate box (that I was going to pay shipping for). The man asked what I was sending. So I pointed at the items I wanted to put in the box. He says "that won't fit". Then my husband asks for a small flat rate box (that he had pre-paid shipping for). And the guy says he cannot give him a box bc he is not buying postage. Ok? But I am TRYING to buy postage from you and you say it won't fit instead of offering another option. I was willing to split it in 2 boxes or even use a different method but he did not even give us a chance to say that. He once again made it feel like we were an inconvenience to him. Not really sure how this establishment is still in business. read more

I received friendly, kind and expedient service at Goin Postal, today! Thank you, Greg, for helping with faxing, first, then mailing a letter. Your business and customer service is very much appreciated!! read more

Goin' Postal has done more than just simply print my fingerprints, take my passport photos, and notarize my documents - every time I have come in their customer service has been above and beyond! After going to other places and experiencing issues, they have been able to meet my needs in a prompt, efficient, and friendly manner. I have been assisted by different employees all who have been warm, welcoming, and accommodating. I will definitely be returning for future services and highly recommend to others! read more

Went for a live scan and took a total of 10 minutes! Insanely fast, efficient and the staff was great!

New to the area & found this great class to address both my fingerprinting & mailing needs. Wonderful customer service!

I absolutely love this little store! I have gone in there since I moved down the road about 3 years ago. It was quick and convenient. I have been out of town lately and have not been in much. Apparently there are new owners and they are AWESOME! I had to send a few packages on a Saturday morning and they had me hysterically laughing and chatting up a storm! I love some good friendly folks and now they have a diehard loyal customer- going to have to start mailing more things just to come in for the pleasant environment! read more

Goin Postal is awesome! I always go to them for my mail and shipping needs. They are friendly and always customer service oriented. For example I had a package scheduled for overnight delivery and the package was refused. Greg from Goin Postal called me right away and let me know. He then rescheduled the delivery and called me back to let me know. It was above and beyond and I will always go to Goin Postal! Forget the post office or any other place when you need something shipped go to Goin Postal for the best customer service experience! read more

The best place ever to come meet with wonderful people, gets some puppy love and have a great conversation with Jody. Even though we live 30 minutes away, We will be coming here for all our postal needs and support this small business owned by wonderful people! -Alp read more

Horrible customer service. I went in with a preprinted label for a USPS flat rate box and just needed the box. The woman refused to give me the box once she saw the label because I did not purchase it from her. I will never return to that store. read more

They don't require an appointment for live scan fingerprints which was awesome. The man helping us was also nice and got everything we needed done. It was a quick and painless trip. However, while we were in there a blonde short haired lady behind the counter was talking SO loudly to a customer, or friend, I couldn't tell which. She was slamming Microblading (eye brow tattooing) and any and all cosmetic tattooing. She was barley able to stop her conversation to help other customers entering the store because she was so caught up on just sitting there bashing tattoos, clearly loud enough for anyone in the store to hear. She told her friend that she was "too young to get eye brow tattoos" I am a 21 year old with eye brow tattoos, as well as heavy tattooing on most of my body (she did not see this as I had on jeans and a jacket). I found this encounter very rude and not a good look for the business. She is someone representing the business and this looked very bad to me and made me quite uncomfortable and I will not be returning because of it. You should be careful what you are talking about while on the clock!! read more

I have had many wonderful experiences at Goin' Postal! The staff is always friendly and very helpful. They always give me rate options and packaging options and don't try to upsale me. Every package I've sent has been easy to ship out, and a confirmation email gives me all the details regarding each shipment. All of my packages (even around the holidays) have all arrived on time. Goin' Postal makes life so easy. They have a variety of carriers which makes returns simple and quick. I plan to use them for all my packaging and shipping needs! read more

I came in to get copies of my resume printed for a job fair and Greg was so kind to print off 30 copies of my resume at no charge since I was unemployed. In addition to this, I have used Goin' Postal before to return textbooks to Amazon and have never had a problem. I highly recommend Goin' Postal to all! read more

Great company. The owners genuinely care about their customers, and seek to help them as best they can! They make shipping and handling as painless as possible! read more

My daughter and I went to this business with packages to mail. My daughter had been here before and received good customer service from the man working there. This time a woman was working, I'm assuming one of the owners. She asked if we had prepaid labels, we did. When her associate was taping one of our packages, the woman said, we don't make any money on these returns, they are supposed to be dropped off ready to go. I said so you mean we should have it taped and ready to mail. She said yes, drop off means drop off. I said ok, I'll take mine somewhere else, she said oh, you want to take this one somewhere else? I said no, that's my daughter's, but I'll take mine somewhere else. She said why don't you just take this one somewhere else too?! I've never had a business owner behave in such a rude manner. (In reading this, it doesn't sound so bad, but it was her hostile tone and facial expressions that were so unkind). We certainly didn't intend to take advantage of her business. We were planning to buy packaging for one of the items we needed to ship. There are many other shipping businesses we can use, but this one is near my home and I try to support local businesses. This one made it clear they did not need my business. read more

What a wonderful place every time I go in, always very helpful and friendly! Plus seeing their dog Findley is always a plus too I would highly recommend this place! read more

Goin' postal was my go-to for some time now. However, in the last few months they have always made it a problem for me to ship out items from websites or stores that give me prepaid labels. Their excuse is that their postman "won't pick it up." But I live on the same road & have the same postman and he is used to picking up items of that kind. In a world where prepaid labels are absolutely the norm, this store should honor that to ensure their customers get the best service. Unfortunately, blue boxes are not as common as they were, & finding a post office in the vicinity is extremely rare. Prepaid labels cost them nothing & it costs the customer nothing as the postman just picks up the package. I request package pickups very often, but there are times where I need the item shipped out the same day, so going to this location is extremely convenient for me. Goin' Postal will claim that they can't ship it out because it'll get returned to them & not me. That is not true, as the return label is always the shipper's address. The liability they also claim that they have if it isn't printed in their office makes absolutely no common sense. Printing is printing no matter what printer you print from. Goin Postal has had my business for years & I have shipped as well as paid for boxes, labels, etc. This store needs to adapt to the 21st century and its changes with mailing & shipping or they will soon be out of a lot of business. read more

This place is wonderful!! Both owners are refreshingly friendly and fun to talk to. I have never been disappointed by their extremely thorough customer service, and I am so glad that their store is conveniently located in the Southside, Jacksonville area-I just moved here from up North and wasn't thrilled about the long commute to the only post office in town. They even do fast fingerprints and passport photos, other services that I no longer need the post office for. I am very pleased with Goin' Postal and am definitely willing to pay their slightly higher prices for the exceptional service and job they do with each shipment/customer. :-) read more

I have used their services in the past for a fingerprint scanning and I didn't have an issue but today when I came in the person working at the counter was very rude he told me that they don't accept debit cards and it's only cash so I go to get the cash and when I arrive back he said you're back and I said yes and I proceeded to ask him questions about do you want the fingerprints or not from then on it went downhill and I was asking him like what was wrong with him today and why was he snapping at me he then proceeded to give me my driver's license back and my paperwork and told me I have the right to refuse you service and when I went to the one on Gate Parkway the service was no better the people there are very rude and it needs to be put out there I'm trying to look right now for a place where I can file a complaint but I realize that they are franchises and it's hard to get that information read more

this place is a rip-off - had a 3 pound package shipped to mesa, az. 85202 from this goin' postal, they got me for $39.47 about 2 to 3 times what it should have been. hope you feel good about ripping people off. read more