I've been renting through Royal Realty for almost two years and I've really enjoyed my time in my…read morecurrent home. A huge part of that has been my property manager, Michelle Lum. Michelle has consistently been caring, responsive, and professional. Whenever I've had a question or needed assistance, she has been quick to get back to me and always takes the time to make sure everything is handled. It's clear that she genuinely cares about the tenants she works with. I wouldn't hesitate to recommend Royal Realty to anyone.

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

I worked with Sara for a few years and the service she provided was above and beyond my…read moreexpectations. Not only did she ensure the property had a tenant at all times. When I decided I wanted to see the property she assisted the tenant in finding an alternate location that met his specific needs. Sara was great at communicating maintenance needs and really anything with the property. I strongly recommend Hawaii pacific property management and if you're lucky enough try to get Sara.

This is a great Company to work with for all rental needs…read more Liz is a great Prop Mgr to work with. I highly recommend them.

Don't want anything to do with this company or Cheryl Kunimoto! My opinion of both of them now has…read moregone from Well Respected to Garbage! I placed a request for them to replace my present property management with them on their site about 1 month ago now. I didn't even request any other company, cause I wanted to try & go with them. I got a reply from Cheryl & dealt with her exclusively cause I think she's the only one that authorizes new clients? Got a few messages from her in a few weeks asking for more info about the property, & answered them all promptly. Then she stopped communicating with me even though I was sending her texts asking what's happening? So after about 3 weeks I called the company directly, trying to find out what the problem was & what's taking so long?? So after speaking & texting Brooke at the office a few times, she comes back to me almost a week later saying that Cheryl had sent me an email saying that they are not able to take my property at this time. I searched for the email, but couldn't find one - Surprise? So after almost after a month, I FINALLY found out that they weren't going to take my property & NEVER even finding out the REASON WHY?? Am HAPPY Not To Do Business With Them Now.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Midway Vacations is a vacation rental management company that specializes in quality properties for…read morea broad spectrum of visitors to Waikiki. They have many properties to choose from and some are just spectacular in person. And the price point is very reasonable dependent on market conditions. We were in Honolulu for the JAL Honolulu Marathon and needed accommodations after the race. Using booking.com, I came upon a listing for a penthouse 1 bedroom/1 bath unit with pictures showing a gorgeous view of Diamond Head. The price was very reasonable and quickly booked the listing. Midway Vacations provides great descriptions and pictures of the units available. When we entered...our breaths were taken away!!! A little aloha was also extended with chocolate macadamia nut candies and water to welcome us. The room was clean and comfortable. Well detailed information was also provided. Communication before/during/after was excellent via email and text. The pictures will show what we experienced during our stay. Midway Vacations is a well tuned fine instrument.

DO NOT BOOK HERE. Deceptive business practices. Midway Vacations admitted in writing that they knew…read moreabout the massive power/water outage at noon on our check-in day, yet they deliberately withheld this information and let us check in at 5:30 PM to an uninhabitable unit. No electricity, no hot water, no elevators. They then refused a full refund, withholding $628.25 for "cleaning and insurance" for a stay that was impossible from the start. Completely dishonest and unprofessional. Avoid at all costs. Dear Midway Vacations Team, Thank you for your response. However, I find your explanations unacceptable and will be pursuing this matter to the fullest extent possible. Your claim that you acted based on the "best available information" is contradicted by the facts. You admitted to being aware of the outage on March 13th, yet you allowed me to check in without any prior warning. This is not a matter of "unforeseen circumstances," but a deliberate failure to disclose critical information about the property's inhabitability. Whether the outage was caused by weather or building management is irrelevant to your contractual obligation to provide a unit with basic utilities. A rental without electricity, hot water, or elevator service does not meet the legal definition of a habitable dwelling, and I should not be charged for a service that was not rendered. I also reject your justification for withholding $628.25 for cleaning fees, insurance, and taxes. It is predatory to charge these fees for a stay that was made impossible by your own lack of transparency

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

This company is very sneaky and dishonest. They will give you the least minimum service once you…read moresign their contract. The attitude is they will never see you again anyway screw you. They are closed on the weekends??? Worst customer service ever!

I've only signed a contract as a tenant to them for 1 term which is 1 year. Overall my experience…read morehas been quite painful with this company. The employees of the company run the business all week long which was great for a customer like me as I work for the military long hours during the week and sometimes even on the weekends. Contact with Mr. Kenji Iwasa (Who is the landlord and agent of most units that Map Vision holds) is extremely poor, his customer services is extremely poor and his communication skills are upmost rude. The only reason why I gave more than 1 star was because of the other diligent workers at the company. When I was discussing about my unit's poor condition with him one day, he got upset and furiously hung up the phone on me without even giving me time to explain that I needed help from his as a tenant/landlord relationship. The unit he rented to me came many broken furnitures such as broken shower heads, broken toilet lights, towel hangers, sink faucet, kitchen cabinets were broken and most of all the unit was extremely and I mean extremely cockroach infested. All he said was "sorry I can't fix it for you" or put me off for weeks before he hired a contractor to fix things for me. Things got gradually worse the longer I stayed there. Make sure you read the contract THOROUGHLY and I mean extremely thoroughly before you sign the contracts at this company as they add in a lot of sub paragraphs to the contract that can be extremely disadvantageous to you as a potential tenant and even your pocket. 30% of my deposit was taken away for carpet cleaning and unit room cleaning. Which honestly was fair as it was stated in the contract. But I specifically told the landlords that I cleaned the unit myself with an industrial grade carpet cleaning machine as well as the unit itself in which I spent the remaining week there cleaning it from head to toe. This is the part where they will get extremely cheap on you by pinning you with cleaning bills. What's even more outrageous is the receipt they gave me for the unit cleaning was extremely shady, there was no company name nor the hours spent cleaning nor any description whatsoever. All it said was a flat fee of XXX dollars for my unit. BE AWARE. This company will sneak ways into your pocket. They will give you the BARE minimum customer service once you sign your bank away on their contract.

I recently moved to Hawaii from AZ and was introduced to Michelle by a friend while still in…read moretransition. Michelle assisted me with choosing the right list of properties to look at before even arriving to Oahu. In about a week of intense searching, we were able to find my ideal home. Michelle was very patient with me trying to make a perfect choice between 3 ideal ones ( after looking at about a dozen properties ). We made sure I found the best lender for my home, just in time for me to move in before my temporary lease ended. Throughout the process, Michelle and her team were in touch with me on almost a daily basis; I was surprised that she was able to address some of my concerns before I even voiced them. In very short time, I now own a new perfect home. Thank you Michelle and co. !! Sami

Michelle was the perfect guide for buying a home in Hawaii. From the initial consultation to…read moreidentify our preferences, through to closing she worked tirelessly to help us buy our dream home. During a drawn-out escrow period, as issues with the property were uncovered, she identified solutions and kept our hopes up when a successful close seemed out of the question. We heartily recommend Michelle Wood to help guide you through your successful home purchase.