I had been calling all around town, trying to find a jeweler who had a handheld XRF scanner for…read moretesting metal purity without damaging the item, as I had several large silver pieces to test. Sure enough, Burnell's owned one. Emily was wonderful - she was extremely professional, helped me quickly, and got me the exact information I needed. Surprisingly, she didn't charge a dime for the service. I had never been in their lovely store before, but after this experience, I will be heading back to Burnell's the next time I have any fine jewelry needs. Highly recommended- friendly, excellent service... do yourself a favor and stop by!!

I am so disappointed and sad. I have had my solitaire ring for almost 20 years and have never had…read morean issue or a problem with it. Thursday 2/8, I had my ring cleaned at Burnell's Fine Jewelry and Design and within 30 minutes of leaving their store, the stone fell out. I called the store and they would accept no responsibility or help. We searched everywhere---my car, the driveway and the garage. Cannot find it anywhere. I will not buy anything else from them and I hope they will be disappointed when I do NOT buy a new solitaire from them with the insurance settlement------a 5 figure settlement. Beware people.

Needed an engagement ring soldered to some wedding bands. The first time, it didn't come out…read moreexactly how we wanted so Ryan resoldered it free of charge. Later, we called to get it cleaned and didn't realize that they were closed on Monday. Ryan answered anyway and told us to come on in, and that he'd clean it even though they were technically closed. Customer service here is unmatched. Highly recommend!

The customer service is absolutely incredible! I got my engagement ring from here and am beyond…read moreimpressed with how helpful and knowledgeable the staff is. They go above and beyond to meet their customers needs and are incredibly kind and caring. They can give you a great rundown on how to pick out the best diamond for your needs in an unbiased and easy to understand way! Can't recommend them more highly!!!!

I came into this store specifically because it advertises that it buys diamond rings. I waited…read moreinside for over five minutes while four employees were present, and not a single person acknowledged me -- no greeting, no "we'll be right with you," nothing. The experience felt dismissive and uncomfortable, and honestly came across as discriminatory. Regardless of whether someone is buying or selling, every customer deserves basic courtesy and acknowledgment. I ended up leaving without service. I would not recommend this store if you expect professionalism or respect.

I cannot say enough good things about this business. From the customer service to the products they…read moreoffer, they are top notch! When you shop here they make you feel important and special! They go out of their way to help you find the perfect item! They are truly a gem in Wichita!

Great service, had a ring resized and they did an amazing job! I almost didn't recognize it when I…read morepicked it up, it was so shiny and clean

The ladies at Randy Coopers give the best customer service!…read more Randy Coopers is my go-to place for jewelry cleaning and repair as well as watch battery replacement.

Best service and jewelry repair in the state of Oklahoma. There's a reason they've been in business…read moresince 1907!

McGee's Jewelers is a business I trust. I've always been treated with kindly service. Though I…read morelive in Edmond now, I feel it's worth my time and effort to visit Ponca for McGee's upstanding service and honesty. Qualities hard to find in business today. Thanks to Matt and Justin for always giving friendly, honest service. May your family business thrive in these difficult times. Sincerely, Vicki

I don't even wanna rate this place. Never have I been here. But I went next door to Kimchi and…read moreaccidentally parked in a stall that was for Mike Seltzer customer and whoever the old man was that told my mom I couldn't park there was rude af. I can see why they didn't have business. If your business closes at 5 supposedly, then what was the issue with me parking where I parked at 5:45?! HORRIBLE. If you want customers you should definitely have a better way to approach someone.. especially my mother!!

This man is so rude!!!! I was told I was getting an amazing deal on a necklace. Not true at all…read more!!! It was hollow and cost 3 times what any other jewelry store would have charged me . When I went to ask for my money back he was very upset with me he said he would only do store credit . He would not even look at me at that point and was very rude and arrogant. I ended up having to order something from the book. Wich was another 900 . So he made more money off of me . When I went to pick up the chain he had a giant smile on his face because he knew I was going to pay it off and he got me again. I will never set foot in that store again. And I would tell everyone to save your self the head ache , and you guys deserve better!!!! Do not buy anything from this man unless you want to get robbed !!!

Best customer service around. My wife and I looked everywhere to find the ring she wanted. We…read morelooked at all the chain stores and any place that carried jewelry. We shopped local and couldn't be happier! The price was incredible too!

I lost a stone in my wedding ring. I was referred to Steve at Athena Jewelry by more than one…read moreperson. (I have wanted to have my ring soldered for many years but have had trust issues so I wanted to make sure I left my ring with the right person / business.) Steve took a look at my ring said he would need to order the matching stone. He also showed me the wear and tear that my ring had endured over many years. When I went to pick up my ring, I was amazed at how beautiful it was once again. He even soldered it for me and made it look brand new. It looks better now that it did on my wedding day!! I was MORE than happy with my ring and was extremely grateful for what he charged me, as I assumed that it would be more. Steve is very personable, kind and professional. I highly recommend Athena Jewelry!!!

Central Kansas is lucky to have a fully functioning jewelry sales and repair store. Jewelry…read morerepairs are preformed on-site - your heirlooms are not sent off to Who-Knows-Where. The jewelers are both excellent craftsmen in jewelry repair AND custom design. Unlike the chain jewelry stores, these guys have the ability to turn something you like into something you really love and can cherish for years to come. The staff are very friendly, genuine, and eager to fully assist you in your jewelry needs. This store offers all price ranges in heirloom-quality jewelry.

From the owner: Our specialties include offering quality jewelry at reasonable prices. We also have a great…read morecollection of Citizen and Fossil watches. Two jewelers are staffed full-time and create custom jewelry and preform jewelry repairs on site. Ninety-nine percent of our jewelry repairs are done in-house. We pride ourselves in offering excellent customer service where our goal is to educate before the sale and take care of your jewelry years after.