They did a great job and were priced fairly. I'm very happy with their work and won't hesitate to…read morego back to them for additional repairs.

UPDATE: Your reply is full of inaccuracies, insults, and you basically called me a liar, whereas…read moreyou are the one lying to save your own face. You stated things that are simply untrue but I am not going to bother clarifying your errors. I was going to remove my review because I actually felt empathy (something most are void of these days), but after reading your reply, I will keep my review in place. I can never understand why some businesses as yours cannot take any responsibility for your failures, then you twist and distort the truth to make you look innocent, as you place the blame on me, the consumer, making me look bad. So when a customer has a problem with your business, you automatically throw them under the bus? Unbelievable and disgusting of you. It must be a defense mechanism or just a sleazy Vegas thing. Goodbye. *** Been thinking about this review and felt it needed to be said. I came in with a new $2,500 musical pocket watch with a defective front lid that I wanted fixed; it didn't open to a 90-degree angle and the music kept playing after the lid was shut (which should turn off). The watch repair person (Alfonso) wasn't available but is only there for the first two hours in the morning. Not convenient for customers. One of the girls, Angie, told me to leave the watch there and he'd look at it. I wanted to talk with him personally so she took some photos of the watch and told me she'd talk with Alfonso in the morning. The next morning I called but he wasn't there or couldn't talk on the phone, or didn't want to. Angie got passive-aggressive with me and said I should've left the watch -- totally overlooking that she told me that she'd talk with him. I was told to bring it in. Two days later, I brought it in, talked with Eric (Alfonso's assistant) who was super nice, then Alfonso came out to talk with me. My first impression of him was a big sigh and a look of frustration on his face while looking at my watch. He told me to leave it with him to see if he could fix the lid -- no charge if he couldn't. I accepted and left the watch there. I asked Eric how long it would take and I was told two weeks. Seemed like a long time to troubleshoot a lid but fine. Two weeks went by without a word. I called and asked about my watch and was told to call Alfonso the next morning. The next morning I called and he asked me if I could wait the following Monday. That was fine. Monday came and they were closed. I called and left a voicemail. Never got a call back. I called Tuesday morning and talked with Alfonso. He then told me to come in on Thursday morning. As I was trying to ask him questions about the repair status, he kept putting me off and wanted to get off the phone. It was frustrating trying to get some simple information about my watch but it was like pulling teeth to keep Alfonso on the phone for 60 seconds. The next day (Wednesday) Alfonso called me (first time anyone called me). He asked me to come in now. I live in Boulder City and couldn't just drop everything, jump in the car, and make that ridiculous drive up to Green Valley. I still couldn't get solid information from him. Thursday morning I went in and asked the other girl there if I could see Alfonso. She seemed less than thrilled for some reason. Snooty. Alfonso came out with the watch and he explained what he did (I think?) but vaguely. I asked if the music stopped now when the lid is closed. He said yes, though not seconds later the watch started playing the music with the lid closed. Alfonso looked like he was in a hurry, took it in the back, did who-knows-what, and came back out less than a minute later. I looked at the girl and said the watch was sitting here for three weeks and she mumbled something under her breath in a rude manner. The music stopped playing when the lid closed. Not sure what he did but probably bent the lid to engage the button. As for the lid opening, he couldn't fix it. Not sure why. I didn't fully understand, but couldn't fix it. No charge. Alfonso was nice enough but made no excuses or apologies. The watch was there for three weeks and a day, and not much was done to it. I took the watch and left. A few days later, the watch started playing music again with the lid closed. What a colossal waste of time, driving, and leaving the watch there for three weeks almost untouched when I could've found another jeweler to fix it. The girls who work there are rude curtsy children, but Eric was the only one there who showed genuine friendliness and respect. To think I was about to buy one of their pocket watches in the display cabinet, I decided not to because of the overall bad service I got. I won't be back.

They retired but you advertised that they were still at this location!! The new owner worked for…read moreTerri and Alfredo so I followed her to the new shop in Henderson .

It pains me to write a two-star review. I brought in three watches (my son's Stuhrling, my aunt's…read morePiaget, and my cheapie Instagram Stardust watch for a simple battery replacement). The owner wasn't wearing a mask while she chatted with one of her customers who was also unmasked. Luckily, the employee who came out from the back to help me was masked. I gave her the three watches. It's $10 to replace each battery which seems like a fair price including the battery especially since I don't have the tool to remove the watch cover especially on the Stuhrling and Piaget. As I take a seat to wait for my watch battery replacements, the owner and the customer proceed to have a very loud conversation denigrating the vaccine and those who wear masks. My heart started to break listening to them because I just lost someone I love who is very near and dear to my heart due to Covid. I wish they would have been more sensitive to understand that some of us have been affected by this virus in ways they haven't. The watch battery replacements were done relatively quickly (about 10 minutes or so) but not before I listened to their views on masks and how stupid everyone is for wearing one and how they did think anyone who gets the vaccine is an idiot. This made me feel pretty bad and opened up a lot of fresh wounds. I've stayed away from most businesses and other places to avoid this kind of hurtful conversation and sadly, the one time I go out - this is what I'm subjected to. They did what I needed them to do but because I had to go to my car and cry after hearing the owner and her customer's conversation, I can't give them any future business. It's unfortunate as my husband and I are coming up on our 10 year vow renewal and wanted to have new rings. :( I'm really really sad to write this review. Please, please be sensitive to your customers and what they might be going through.

Excellent customer service. Their sales associates are so nice. They even gave me a card for free…read morejewelry cleaning.

Was visiting from Cali and wanted to see if I could get my first pair of gold grillz while I was…read moreout there. I mentioned that I wasn't staying for long and asked if they could ship the grillz back home to me. They said of course! So they got my teeth mold and i was out right away. After a few weeks they called to let me know they were done and even gave me express shipping so I got them the very next day! Thank you guys for the easy process and giving me a new daily piece for my wardrobe!

I wanted a non-traditional wedding ring. They had the perfect ring in the window...and once on my…read morefinger, I knew it was the one. A custom made, Ruby pear cut , surrounded by diamonds was just stunning and classic. The customer service from the moment we walked in was so professional, personal, and friendly. I am a huge supporter for small businesses and the owner is skilled, knowledgeable and easy to work with. Go check out their stunning inventory and services. Thank you for helping to make my dream wedding ring!

Grant is very creative and very willing to help you. He created my wedding ring and when it wasn't…read moreworking well for me he redid the setting, in an effort to make me happy. The customer is always right with this establishment. I have been coming here for 12 yrs and I refer all my friends to him.

Absolutely awesome service and highly recommended. I acquired a nice watch that obviously needed a…read morenew battery and I had no clue on the operation to change date and time much less the battery. Got a new battery and he reset my watch to the correct date and time in just a couple minutes as he was obviously familiar with the brand. Very reasonable and less than what I expected. I was a walk in and he was very busy but took the time to get me what I needed and my watch running. Definitely my "go to place" from now on! Thank you and I will be back soon.

Four months to get my Rolex returned from cleaning with multiple issues wrong. I had no pick up…read morereceipt so I remained quiet and waited. When I did a charge back on my credit card it brought action when the dealer belittled me like I had done something wrong. I had my watch within ten days like I was initially promised. The watch loses 10 minutes a day after being in their hands. Gears might have been taken... After ample waiting time, the dealer then put the wrong crystal on my watch. He saw it through pictures and realized their "watch man" (Outsourced) had made the ridiculous mistake. It was a $600 repair that was 100% wrong. In previous post the dealer keeps stating that he has another watch man and would fix it free of charge. I was also told they serviced Rolex's in house. I would take my watch back for proper repair but the bottom line is I don't trust this store at all. I guess I'll remain angry about this issue for a long time to come. I never did business like this. I am so happy for all the many many customers that have rated this business five stars. I have a hard time believing we are rating the same business

I had such a great experience at VIP Jewelry. What stood out the most was their honesty. I came in…read moreexpecting to spend much more, but they actually recommended a more affordable option. They took the time to explain the differences in gold quality and pricing without any pressure.

great deals!! they had everything you need and fixed my jewelry fast! great customer serviceread more

We needed my wife's wedding ring sized down as well as some heirloom bracelets fixed! We got a few…read morequotes and Luis talked us through the process and gave a great quote. He made my wife feel special and reassured her that her items was in great hands with Chris the jeweler. He was so right, when we picked up our pieces my wife couldn't stop smiling and looking at her jewelry! A huge Thank You Wish I could give more than 5

Fixed my ring in a little over an hour. Great job. Thank…read moreyou so much! Recommend them

In days of old, the word pawn is an important word from the Roman era that meant "platinum," and…read moretranslated to cloth. In these times it was not gold and silver that were important to the people, but clothing. The working class would pawn their clothes to meet their needs. These days, no matter what class of society we come from a pawn shop is a place to exchange goods for one's needs. While it may not be clothing that we find as useful as the Romans, many other things can be pawned or sold to meet your needs . Come on in and see what treasures that have been lost and need to be found. Do you remember when we used a hand shake to make a deal? Can you take someone on their word of honor? These days, our world has been shaken up, everything cost more than it did before. Where are we to find the stable footing for our future. You might want to consider a more tangible asset. For all these panning services this is the business to use. If you are looking for something different to put that fiat currency into. They carry a wide variety of silver, gold, platinum to trade those dollars into . If your into historical items come and discover what "moneys" of the United States used to look like. Many coins from around the world are for sale too. These purchases must be made with cash though. So if your looking to buy gold, silver and old coins bring green cash for the exchange. Are you looking to trade in some old coins. Do you need some money on the spot, then this is the place to be. You will get a fair market value for what your selling? The owner posts the daily values for gold and silver spot trading too. Your going to get the best integrity from the employees here whether buying or selling. When you come in ask for John he is an enjoyable human that loves what he does! He was the guy that aided and still serves all our coin purchases. He still believes in a hand shake as someone's word. Let's have a great day now!

I had a really good experience at Las Vegas Coin Company. What makes this place interesting is that…read moreit's actually two businesses in one location, which you don't see very often. On the coin side, it's by John, and he was honestly great to work with true gentleman very patient and knowledgeable. He took his time going through our coin collection, explained things clearly, and never made us feel rushed or pressured. You can tell he knows what he's doing, but more importantly, he treats you with respect, which goes a long way in a space like this. The other side of the shop is more focused on toy collectibles. We didn't get a chance to meet the owner there, but the woman working was friendly and welcoming, and the overall vibe was positive. Overall, it's a solid spot if you're into coins or collectibles. Good service, knowledgeable people, and a unique setup having both businesses under one roof.