This place is very old store and they don't buy old jewelry they sell old video games and…read moreelectronic components. The owner is very nice and so is his big dog. It looks closed but go in anyway and they will be there:) I made a mistake earlier and click on Gold Mill, sorry for the fat finger move:}

Terrible the owner wouldn't even allow me to speak and pre judged me solely off the color of my…read moreskin!

I've already mentioned in my earlier review that this place is fantastic when you need a loan...The…read moreguys who work here are no nonsense about the business they've been doing it for years and they have always been fair with me on loan amounts when I bring my items in. I have to say I have always been satisfied and thankful I had someone to go when I needed money. I moved and I was not able to come in and pick up my item. They shipped it to me for a fee of $40 (plus the balance of my loan amount and ticket of course had to be sent) the shipping rate is because it has to go registered mail and I'm sure the fee includes them having to pack it as well(it was packed great!). Long story short...I received my item in the mail and I'm happy to have it back it means a lot to me. If you ever need a loan in the Bay Area this is the place to go! THANKS GUYS YOU ROCK!!!!

The owner responded to the review with his explanation which is fine. However, the issue is how he…read morehandled it in person. He came out of nowhere - he wasn't even there when we initially got it tested. He came out super aggressive and starts aggressively asking us where his rent is multiple times. That's not how you go about doing your business bro. Maybe try speaking to people with at least an ounce of respect. Look at the other reviews about you and how they describe you. You run a business, you represent your business. If someone in my line of business does something I'm not happy with, I get that point across in a professional manner. Im not even mad, it's just disappointing. You could've gone about it in a professional way and there would've been no issue - we would respect your policy and leave and handle things outside.

Fast service, super nice, would return for any broken jewelry. I wish I go the name of the…read moregentleman that helped me. I would def return

I've bought several items from Chris' and I've always received great service!…read more When I added 2 ruby's to my emerald set, they found me the perfect sized stones & placed them & no one can tell they weren't originally there!! When I lost one of my diamonds, they found the perfect replacement! They also pointed out a few prongs that had been worn down & pointed them out to me! They corrected them before I could lose another diamond!!

I recently sold a bunch of gold jewelry here. The gentleman that helped me was extremely nice and…read moreprofessional. I think his name is Jerry. He weighed and calculated everything in front of me and gave me a great price for it all. The lobby is very clean and the building is in a nice area. I felt safe having my gold processed here. I will definitely return if I need to sell precious metals again. My payment was provided with a post dated check, which I was able to cash in 3 days without any problem. I also felt better receiving a check than carrying around a bunch of cash on me.

I just had a great buying experience with "Ted", the manager of the Palo Alto shop. He apologized…read morebecause a whale had bought out their entire inventory of Gold Eagles this morning, but he gave me a great price on Gold Buffalos which beat my favorite dealer (CNI) by a wide margin. He said he mostly prefers himself to invest in Canadian maple leaf gold and silver. I had a great time talking to him and hope to do business with him again in the near future !!

First thing I need to mention is I've wrote a bad review for this horrible person before and he…read morejust gets them removed or deletes them. I don't know how or why but he's not honest. Why is my review gone? This man is everything but trustworthy, honest and a horrible human being.!! I've gotten a lot of balloons in my lifetime and I've done a lot of pawning my gold to leave as collateral he said to me over the phone 60% of spot price of whatever amount of gold I have and the interest rate was 6%, immediately I felt that was a good deal based off those numbers but when I arrive, maybe it was my fault for bringing nearly 150 g of gold because I didn't make up my mind and I was just gonna decide what I was going to give him when I arrived, from the moment, I took out my gold this man's eyeballs almost came out, not a funny way either more scary vibe/energy gets worse as I am selecting which items I want leave with him. He signals me with both hands, no words. "Bring it all here" if that makes sense I could you know I'm not making up anyways I remain professional and I handed over all my Gold and explained to him that I needed to keep some of the items I'm a jeweler and these items are fine. we're interested in and I would like to have them on hand just in case they come by them the amount of Gold that he took for me versus the 60% price that he said over the phone, I'd like to say he gave me 20% for 25% of the loan that he was about to give to me and I was really bothered leaving that amount of gold for the amount of money that he was giving me. It gets even worse so he never explained to me the exact terms, but before I walked out of his office while still in his office, I still have the cash in my hand that you gave me which is about $2500. He had over 113g of my gold some 14k 18 K. The only reason I was really gonna move forward with the deal even though I was bothered because his rate was 6% but before walking out looking at the paperwork and it's saying that 6% x 3 months. So I politely asked, but I only need it less than a month. He said that's fine but you still have to pay the three months 6% per month I said, but I don't need it that long. Then he says that it's a California law that has to be for three months minimal which is a complete lie. I swear he said that and anybody can Google and see for themselves that is completely made up in bogus, advertise himself as this trustworthy high paying kind human being running a honest business I get the nature of a loan shark as I've dealt with many many of them, but I've never ever once. Had someone not explained to me the terms change the terms or didn't fully explain them just had me send the paperwork after he got my Gold and he was ready for me to get out of there. He was a happy camper, but just something that it fell right and I had to make sure everything was what we agreed to since he told me 60% of spot price, but instead gave me 25% at most after he said 6% times three months. I literally threw his money back on the table the same way he gave it to me told him give me my gold back. And he complied and just someone I would never do business with a lot better options out there people I'm so serious and it's not hard to find them and they do the same thing as this man only meant to force you to pay for loans for three months if you don't wanna pay that long, but if you want three months, you could have them that long and they won't take so much of your gold and give you so little money. I worked hard for my money the same once you wear that Rolex Hulk I wear the same one too only you probably paid someone a little amount of cash and they weren't able to pay kept it yourself, you don't work hard you say you've been doing this for 25 years. You've been robbing people for 25 years and all your reviews. I've got all my Rolex's working hard not PAID REVIEWS.

Amazing experience! I am moving soon and discovered some gold jewelry that I haven't seen for like…read more20 years! I usually donate items, but not these. Steve was amazing! I wasn't in a hurry to sell, but once he heard of what I was offered by another company (on Winchester Blvd.), he offered me substantially more, and I accepted! Such an excellent experience and very stress-free. I highly recommend!! And I hope I find additional gold jewelry that I can sell!!

Service was amazing and the offer was competitive. Nimer (?) was great. Took his time, shared info…read moreabout the current market value of gold and diamonds. While I didn't get what I hoped for, I definitely feel like I received a fair amount. This was after visiting a total of 6 shops between Hayward and El Cerrito. If I could, 10 stars!!

This experience was as smooth as it could be! I called to see if they take walk ins and the guy was…read moresuper polite and said yes. So I came down, easy to find with parking right in front. Inside is clean and simple, you go up to the window for the process. Harb helped me and he was super cool and nice! He weighed my jewelry in front of me, he was very open and honest of how it works. Gave me the offer, I took it and was paid fast just like that. Quick and easy, and the service was great! No scam vibes here! I Highly recommend this place

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

I had an absolute wonderful experience working with Liliana at Jewelry Exchange. My husband had…read morepreviously purchased a ring for me in 2019 from here and we went back for our anniversary milestone to shop for more. Shopping for a special gift can feel very stressful and confusing, but Liliana made the entire process fun and easy. She took the time to educate me on the different diamond options without ever making me feel rushed or pressured to spend more. Her deep knowledge and genuine kindness turned a difficult choice into a memorable milestone. I could not be happier with the piece I chose, and I will definitely be back to see Liliana for all my future jewelry needs!

This is for the Fremont location on Washington. If I could give this place 0 stars I would. First…read moreof all it is NOT a jewelry store, its some seedy pawn shop that is totally ghetto, it smells inside. I had finally gotten around to cleaning out stuff from my high school days in my old room at my parents and found some rings that I would never wear again, didn't want to throw them out so I first took them to Chris's Jewelry. Chris was totally professional and nice, I was surprised, he offered me quite a bit, mainly for one that was thick, solid 18k gold (about .3 ounces). My husband told me to get at least 2 opinions so I went to Anubis, I get there and I was expecting to see a normal jewelry store like Chris's but no its a scary looking hallway, and the worker was behind some bullet proof glass, I had to wait in line forever while he was talking to some lady in front of me who was proud of the fact that she would beat the S#$t out of her kids all the time, (very ghetto and awful). I was about to leave but it was my turn, I showed him the rings, he tests them out, he asked me about the symbol of one of them I tell him an old friend gave it to me, then he asks for my ID, I wasnt sure if he was going to take the rings right away and offer me money so first I ask for the offer, he says he needs ID before any transaction so I agree then he gets this really serious angry expression on his face, closes his eyes, throws the rings and my ID back at me saying he doesnt want any of them! I ask him why, he says, "I just don't!" and storms off into the back! I quietly pack up my stuff and leave thinking what the heck just happened. I'm wondering if the guy had a mental problem. I also had my precious 1 year old baby with me, I should have never ever gone into this place in the first place, what a mistake! If you have nice jewelry , go to Chris's.

This is a review of their Fremont location on Washington Blvd:…read more Their website said they were open til 8pm so we went down at 530p on a Saturday evening to see about a jewelry repair....lights were on, some guys were inside, door was locked....sleezy lookin guy inside said they were closed. Epic fail. I'll try someplace else

I decided to start collecting precious metals recently, I wanted something tangible since I've only…read morebeen investing in stocks and crypto. What I had in mind was a wholly different world and it's a funny thought, I was expecting a jewelry store with bright lights with glimmer all over the walls but that was just my childhood memories when my dad took me with him to a jewelry store to get something for my mom. I already had some gold and only 1oz of silver but, wanted more and committing to invest in it per month. When getting in, I sat down in a waiting lobby with my wife, we wanted check out our first place to buy precious metals and believed that this place had to be it. We were greeted by Ron, he's an amazing and enthusiastic man to work with. He made it easy to understand when breaking down their website on how it displays the spot prices, and that an American Eagle is an American Eagle when I asked what would affect the value when I mentioned specific things like age, cleaning or rusting and or what Ron told me about oxidation. Today, I was impressed with the service that I had to drag my wife into it from the waiting lobby (haha). I had to make sure that my judgement wasn't too bias on picking clean or some age or oxidized coins. Since I didn't do research on what were the payment methods, I wanted to pay with a credit card to build up cash back but, if it was card, it had to be debit. Ron was great, I'll try to commit visiting monthly here or the one at Fremont for silver and soon gold.

Great customer service and response time as well for their open door policy, always have a smooth,…read moresimple, quick interaction very professional