Okay, I read all the reviews before making a purchase here, and aside from only one claim of selling "fake gold" the only consistent complaint I saw was that they're rude... Well, I disagree. The service I received here was beyond polite, from the security person who held the door for me (who I just thought was a chivalrous man before he magically appeared to get the door for me again), to the staff, (both male and female) who greeted me and were very welcoming. To the man who helped me, talked me through the entire process and invited me to come back with my husband to make sure he liked the options I had selected... to the later staff that was closing up, but opened the door to us and took the items back out for us and helped us place a special order when we arrived not realizing they closed a bit earlier than the mall. They called promptly when our item arrived, and when I came in the staff member didn't hesitate to test and weigh the gold for us to insure it was as ordered, and provided an appraisal for my insurance. I will definitely return, I am so happy with the piece and service received. read more

I don't know about this place. I didn't purchase anything. But based off the reviews I've seen of "fake gold", and off my impressions when I was inside. I would not give these people my money. Their diamonds look fake.... Maybe I'm wrong. Idk. But it's like walking into a funhouse when you go in there, everything is so sparkly and bright like moissanite. read more

Our go to for YEARS. They never disappoint. Quality, customer experience, everything. We love everything Zena offers.

This company is a total sham. I never received my order. When I requested an update, the company claimed I had received it. In subsequent emails, I repeatedly was told I could be 'rest assured' I would receive its assistance. I only received bogus tracking info and more empty 'rest assured' promises. When I confronted the company with my opinion of their 'assistance,' the company stopped responding. read more

That took care of all of my jewelry and did a fantastic job on it and thank you thank you thank you keep up the outstanding service at your business you treat your customers very well and I appreciate you and your business... they also have tremendously beautiful & amazing jewelry line you must check them out you can also get custom jewelry, rings bracelets you name it... read more

Zena Jewellers - Picking up jewelry - Jewelry Near Me - Pleasanton, California

This is the place to find 21 & 22 gold jewelry- stylish and for an excellent price. If you plan on spending $$$$$ you must plan to spend some time deciding which item(s) you liked more The brothers are very helpful and respectful. read more

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Trustworthy jewelers, sells high quality jewelries with fair prices, you'll feel satisfy paying for the price. Mohammad helped us, he has a great customer service and knowledgeable. Highly recommended. read more

Zena Jewellers - Zena Jewellers - my boyfriend bought me this beautiful 14k white good necklace with diamond precious gem blue saphire pendant. - Jewelry Near Me - Pleasanton, California

After weeks of hunting for a wedding band, I ended up getting it here. Moe helped me out giving me this custom ring at a great price! I wasn't trying to get anything too fancy but also wanted some flash. I didn't customize this ring personally but it is an option if you want to. Also the ring wasn't my size so they're resizing it for no extra charge. Definitely hit this place up for great quality jewelry at a reasonable price! read more

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The best quality Diamonds ever with good prices and deals. My number 1 Jewler I recommend to anybody. great customer service must get your Jewlery from Zenas... read more

Zena Jewellers - 2 pairs of Vs/ Vvs earrings - Jewelry Near Me - Pleasanton, California

Go see Mo ! My dad bought me a very expensive watch here. I wasn't crazy about it. I wanted to exchange it for another watch but a brand Zena doesn't carry. I called and asked what I could do. Moe special ordered what I really wanted from his wholesale contact and then matched the best price I ever found on that watch! He treated my Dad and me like family. read more

Our friends told us about Zena's and how it's the place to go if you want a custom made jewelry or even a simple chain. We heard great things about Moe so we were happy when we came across him and Steve because they made us feel welcomed and comfortable right away! They were so knowledgeable and extremely professional. The service went beyond my expectations. Definitely come here for your jewelry needs! Top of the line work. We would definitely recommend them to all of our friends and family because they found lifelong customers with us. read more

Zena Jewellers - Memorial pendant and 18k chain - Jewelry Near Me - Pleasanton, California

The best jeweler, jewelry. Very accommodating only place I get diamonds . I highly recommend this place 5 stars ! Everyone is very helping . read more

Zena Jewellers - Jewelry Near Me - Pleasanton, California

Best Jewelers in Town , Can make any type of candy ice or custom piece .Reasonable prices on quality jewels ND stones. ZENA WAY

I purchased a tennis diamond necklace - it's pretty heavy and way better quality diamonds then other jewelers that wanted more money. I got it resized and the turnaround was just as promised. I was able to receive it for my special event. AJ is AMAZING! He is super knowledgeable and works with you and is not pushy at all. If you want anything custom made this is the place to go. Mind you we went to Kays and Shane co and these retailers had nothing like what I was looking for but Zena did! read more

I been shopping since they were located at the newpark mall. My 14k grillz are still shining after more than a year and I get a lot of compliments everywhere I go. The rope chains are very sturdy and shine like no other, the diamond cuts really hit different. They have the best prices and quality for gold out here. I'm looking forward to work with their diamonds next! read more

Got my memory pendant and fiancée's wedding band from here! Great deals and a wide variety of Jewelry. I would recommend anyone to go there looking to get some good deals on Jewelry! read more

Got my first grill here. I have many friends who have went here to purchase a grill and so I went with word of mouth and recommendations from friends. It would have been cheaper to go to Oakland but seeing as this is closer to home and the quality was slightly better I opted for Zena Jewellers. I came in with a good idea of what I wanted and even called before hand for a quote, the guy on the phone was nice and walked me through the steps. A couple days after I went in and got fitted for my grill, 18k bottom bar with some side drip- classy but a lil nasty (jk) I essentially showed the guy pictures of what I wanted and put an initial down payment. A week later I came in to pic my bottoms up. I was a little disappointed with the design and asked the guy if he can fix it, he was kind enough to go over the changes that I wanted and made sure he and I were on the same page. Another week later I had the grill in my possession and got it all worked out. The experience minus having to send it back was very smooth and even with me having to send it back the gentlemen that I worked with were both professional and very nice. Great customer service and I can tell why a lot of people come here to get grills/chains. Fair pricing, nice customer service, fast turn around time. Might return for some light fang work but we'll see. read more

Mohammed J provided excellent customer service. He took the time to find bangles for us through their unique and extensive collection and wasn't pushy or rushing us to buy. And the price in the store great! Will definitely be coming back in the future! read more

Extremely over priced . Went in for a quote just to check pricing after checking with several jewelers and their price was $2500 more than other jewelers for same exact thing. And I got VS diamonds instead of SI. read more

Best quality, best customer service, great prices. Go see AJ if you want to get some nice jewelry !

All I have to say is Zena's is the best jewelry store I've been to hand down. I been messing with them a min now and haven't been done wrong not once. The owner is genuine. Good people. read more

DONT GET ANY PIERCINGS HERE !!! THE WOMAN MESSED MY NOSE UP! First of all, she used a GUN to do it and not a piercing needle. THEN, to make it even worse i didn't know it at the time, but she used an EARRING instead of a nose ring on my nose! And to top it all off, she instructed me to clean it with alcohol! Now my nose is messed up and I can't even get it out without extensive pain because it's an earring. I should have done some research at first, but her having done this before, she should know better. Worst. Piercing. Experience. EVER! read more

Great place when you are out shopping for a gift Inam has been my Family Jeweler for 13 years great business excellent quality staff is friendly and definitely no rush or pressure you decide what you want also makes custom pieces / pendants. read more

The little boys who work here are rude and do not know how to run a business. I dropped off a nose ring to be repaired and it takes 2 weeks to repair. I called 2 months later because I haven't received a call. Also I was recovering from covid. Only for this moron to answer and say they haven't even started and it will take another 2 weeks. So I checked the little boy, so you guys haven't done anything. He said I can come pick it up if I can't wait 2 weeks. I just waited 2 months you idiot. Do your job and don't waste my time. I hope this family business shuts down. There a waste of space. read more

zero stars for this place i agree with the other reviews of the rude people that work here bought a 1 carat​ diamond 10k gold ring for 548$ in cash​, (which is another reason they probably want nothing to do with hearing from me) shady business​s​s the ring came with no paperwork no authenticity nothing they offer no warranty​ or anything like that they were very in a rush when selling to me, i needed the ring sized, told me it would be ready a couple days after christmas , it wasn't , was told i would recive a call in a bout two days after christmas, no call , when we call we say we want to check on a ring being sized, he literally said i am very busy with my job can you call back like this is part of your job !!! within one week noticed three things way different when i picked up my ring number one , ​one of the smaller diamonds on the ring is way darker and less shiny and its very noticable then all the others,​ i know i would have noticed that, two,​ the ring got a deep scratch on the side within a couple of days​, mind you i am not rough with the ring the third and final thing was that the main diamond in the middle looks chipped and like it has a scratch going through the middle mind you i have worn it about 2 times, i do not wear it everyday, and make sure to take it off when cleaning or doing anything like that, regardless​ one week is way too soon to see any type of problem with a "real" diamond ring i already knew they would be rude when i come in to discuss my problems a short haired man helped (or actually didnt help me this day) then he tells me he will clean it,​ has me look again. i know what i am seeing (the mark is definitely​ still there ) so he beings to tell me im using the machine wrong ( i can see the scratch without a magnifying​ glass anyways and also if i can run my fingernails over it and it catches on the scratch i would its pretty deep ) and i know i would not have bought the ring if it had looked like this the day of purchase i can guarantee that,​ i know because i was standing there choosing between two rings for a very long time and the guy seemed like i was taking up his time ( a longer hair shorter guy) the shorter hair guy was very condescending​ talking to me,​ saying all diamonds have inclusions but then the cherry on top .... this clown straight up tells me "the cloudier the diamond the better"lmfao!​ would you be saying that if i was in there buying a ring instead of complaining about the quality of what you sold me ?​? i think not!! what an unprofessional business​​ and all of your familys business​s etiqutie is terrible​ all these low lifes did was laugh i have already contacted my lawyer and i am in contact with the bbb about this buisness , shady shady shady , stay away !!! please save your time and money and go to literally any other jewelry​ store read more

Love! They have a great selection of trendy/classy Indian style gold jewelry. I found a unique, cute studded nosering here that I could not find at any other local Indian jeweler! I found several other pieces here that I made a mental note to buy later! Customer service was prompt and attentive! My close friend recommended this place to me because she bought her bridal nosering and some jewelry from here; I would definitely recommended this place as well! read more

First time to purchase wedding rings and didn't know what to expect. Thank you so much to AJ for making everything so easy and giving us a great deal!! read more

Very professional and great service and amazing prices. Moe was very helpful with everything. Great prices on gold and diamonds would recommend them because they keep it honest! read more

I walked in here looking to buy a golf necklace for myself. I was pretty sure what link I wanted and how big. Mohammed was very helpful in what size and length I wanted my necklace. We ordered the chain and turn around time was very fast. Came in, paid the man the money and went home very happy. The whole process was very easy and pain free. He even asked my opinion on some new links that he might get in. read more

Shout out Moe, took care of me right when I walked in, customer service was great and haven't been able to find a jeweler that can beat their prices for quality products! read more

After multiple failed attempts to find the perfect anniversary gift for my girlfriend, I ended up at Zena Jewellers in Newark. I was browsing the area for a gold bar necklace and Zena's had the perfect one for a great price! With the help of the awesome guys at Zena's, I was able to strike a deal and have my engraved necklace ready for pickup in two days, which was a pretty awesome turnaround time. They have a huge selection of jewelry ranging from rings, necklaces, bracelets, and fine jewelry. I will most definitely recommend them for anyone looking for a hassle free and family environment. I'll be back in the near future! read more

Very good experience, walked right in and attached me right away and gave me a great deal on my purchase! Would definitely come back ! read more

Zena Jewellers - Jewelry Near Me - Pleasanton, California

I would have give them half a star if I could. My gold ring kept dropping stones the very next day and they charged me $25 to put them back. They took 2 weeks to fix it. Again when I picked 3 stones dropped in 2 days. As if that didn't show its quality the ring BROKE the next day. I have never seen such bad quality of gold ring ever in my life. Never ever will I buy anything from here. read more

They have Great service, affordable honest prices and beautiful jewelry! Loved the diverse range of fashionable jewelry they had...I bought a pendant and ring for a very good price and good quality! I Highly recommend this place. read more

Zena Jewellers - 14ct yellow gold ring with a paradox stone - Jewelry Near Me - Pleasanton, California

I had a grill made there paid for it to be 14k it was stamped 14k, but it wasn't 14k. It was 10k and it was a rushed job smh. Detail was bad, had them remake it cause I couldn't get my money back apparently, and it wasn't what I wanted at all. Be careful and get some it tested. read more

I've been a customer with ZENA jewelry since 2009/2010. They have made multiple custom pendants for me. I don't consider them as my jewelers, but as my brothers/family. They always take care of me and my family members and anybody that I refer to them. This is why I stay loyal to ZENA Jewelry ry, and I don't go anywhere else. The customer service is as high quality as their Jewelry 5star! Thank you ! read more

I was on a look out for a pair of stud earrings which I could wear for work and found the perfect one here at at pretty reasonable price. The staff here are very friendly and the lady who was attending me helped me in picking. I would highly recommend the zena jewellers for their amazing ambience and affordable prices!! read more

1 star is more! i bought a rubg with four stones just 2 months back! its worth almost 300 dollars. 3 stones came off! i went there to fix the old lady said she cant fix instead she will buy or exchange with something else. the buying price she gave me was $102!!!! and when i asked her how she calculated she misbehaved with me! i will never ever buy anything from them again. she was probably cursing me with her daughter in urdu... don't buy anything from them! read more

Zena Jewellers - got ring with 4 stones for 300 just 2 months back!3 stone cameoff.went ther to fix but she was rude and want 2 buy back for $102 - Jewelry Near Me - Pleasanton, California

Me and a friend went here to buy some chains around christmas. He bought a 45gram silver chain that was sold as 925 silver it has 925 stamp and italy on it. Got it tested it was mixed silver and magnetic. I purchased a gold chain there that was 9gram 10k yellow gold. Got it tested it was not 10k of gold and also had magnetic metals in the chain. 925 silver and Gold no matter what kt shouldnt be magnetic. If it is its a dirty alloy. These people sell fake chains. Dirty gold. And silver that isnt even close to what they say. The employee tried to test our chains with an xray machine and it proved both of our chains were fake. Never trust this place they have fake gold and fake silver mixed in with real stuff. I contacted my laywer about this and they said its 100% illegal what they are doing. We need to expose this place for the frauds they are. I contacted the bbb about this as well. read more

Don't get peirced here. They charge a lot to pierce you with an earring with no sanitary anything with a reused piercing GUN MEANT FOR EARS.