The staff was very rude and uninviting. My brother and I brought a ring he got his girlfriend there…read moreto get resized and they told us to take it back from where we got it and return it and to buy a ring from them. Very unprofessional and made us feel uncomfortable. Also the centre stone was in perfect condition when we brought it to them and it's all cracked. I know it wasn't an expensive ring but it still meant a lot to his girlfriend and she's very upset now.

I had sent a ring in for a size adjustment for my partner I received a phone call from the store…read moresaying it was ready it fits perfectly only issue is the stone in the middle of the ring looks like it was pushed down and damaged mind you this is not a super expensive ring but it hold important sentimental value so I'm not impressed with the lack of care for my jewelry

I have had several pieces of jewelry created and been more then amazed by the end product…read more On Sept 9th I went in with two tanzanite stones I had purchased in Alaska many years before. With the assistance of a staff member I came up with my own design. I received an estimate of $600 at the most. The design was sent away to have the mock ring created. Nov 20th I was called and told the mould was back for my approval. I rushed right in so excited to see how it was going to look. It did not disappoint and gave my approval right away. Excited about having the finished product on my finger I called at the end of January wondering how far it was from being finished. I was advised it wouldn't be much longer the jeweler just needed to set the stones. Super stoked!! End of Feb comes and I call again because I haven't heard anything. They tell me the exact same thing, the jeweler has it and is just setting the stones. I'm frustrated and advise them this is what I was told in January and they had the approval to be created back in November. I was advised it should be completed in a couple of days and they would call me. Feb 28th I receive a phone call, the mucky anticipated creation was finally completed and ready to be picked up. I rush to the store, an hour drive from my house, butterflies in my tummy. I can't believe it is finally completed and I get to wear the creation I had made especially for me. I was not disappointed. In fact the opposite. I couldn't believe I had created such a gem. I knew I was going to be proud to wear it and show it off. I asked what the remaining balance was and was told $338. I just about fell over. What happened to the $600 estimate? I had already put down $500 and was fully prepared to pay another $150 - $200. Why would it be anymore then that? I'm sure they would have contacted me if it was going to be above the estimate. Perhaps, I have my head in the sand. This isn't the first ring I have had them create from my own design. Again, I had provided my own gemstones and I'm almost positive they called me to advise me the cost was going to be $200 above the estimate and did I want to continue on with the creation? So you can imagine my surprise to see that there was $338 left owing. I kept saying are you sure? They went through the details and said there needed to be an additional 2oz of gold to finish the creation. It wasn't that I didn't have the money it was the principle of it. They tell me the amount owing after I have this awesome ring on my finger!! I'm still shocked at the difference between the estimate and the actual final price. I would think hard before having anymore pieces created by them. Don't get me wrong they do incredible work. Signed, Loving my ring

I had a bad experience with an elderly worker there today. Very rude she acted as though I was a…read morehuge inconvenience to her. Don't know if she treats everyone like that but it has definitely put me off. I miss the days when friendly, kind people worked there. The original owner for one. Do better.

The piercer was very kind, genuine, and welcoming as soon as I went in. She managed to squeeze me…read morein and made me feel at ease. Never felt so welcome and relaxed in a piercing/tattoo shop. Definitely will go back here for any other piercings I want. They also have a good selection of jewelry for sale. Prices are great!

The women who pierced me was so lovely! I'm not sure what her name is but she had blondish hair :)…read morevery lovely women. Made my experience enjoyable because of her upbeat personality. Very reasonable prices too

I was lucky enough to go to Lanka Jewels today and couldnt believe the great service I got from…read morePamela and Kate I have been self employed most of my life and sure appreciate good service . I got a good price for some broken jewelery I took . Thank you Ladies for the friendly helpful service !

I am so disappointed in Lanka Jewels and their scummy and sketchy business practices. I ordered…read morethis custom necklace for a very special Christmas gift for my mom. The mountain has special meaning and is really important to both her and my whole family. The photo on the left is the design I sent them, the photo on the right is the job they did. It looks absolutely horrible and absolutely nothing like what I asked for. When I told them I was not happy with what they did, they refused to do anything about it. They won't return my money, they wont give me a new blank necklace so I can take it somewhere else to get it engraved properly. They can't buff it out because the necklace is already so thin and the lines they carved into it are so deep. Not only did this cost me close to $500 and I had to save up money for this special gift, I now don't have her Christmas gift ready in time due to this abysmal job. I can't give this horrible work to her, it looks like a toddler did it. The design is crooked, the lines have mistakes and there are random marks all over it. It's just so bad. I probably could have done a better job honestly. I spent over 40 minutes in store after receiving it, asking for them to give me my money back or give me a new necklace. I spoke directly to the owner. They kept arguing and refusing to give me a refund, even going so far to insult me as to try to sell me another necklace they had for 50% off. I was actually crying from the way they were talking to me. This is disgusting to do to a family at Christmas time. I will provide an update if the business resolves this issue but buyer beware. They will take your money, do a pathetic job and do nothing about it.

I love this place so much! I went in today looking for something and the staff here always go above…read moreand beyond. I believe the gentleman's name was Chris who helped me and he gave me such great advice and he truly cared and was happy to help. I left with what I wanted and more and my day was brighter. Thank you to all at emerald moon

I went into this store about a year ago. The people were all so friendly and knowledgeable. I was…read morereading some of the comments and was very disappointed that people were judging the store due to the masks. I must say that I much prefer to shop in a store where they are not wearing masks, especially and metaphysical store. Shame on you people that are so scared and judge people that should have free will to do what they believe, not what they are mandated to do. It is a wonderful store.

After submitting pics of the damage I received a quote for my repair. Dropped it off on Friday and…read morepicked up on Monday. Quick and friendly service with payment options that prefer debit transactions vs MC/Visa.

Thank you for engraving the Grad gift so quickly. A great…read morejob, elegant & she loved it. Thank you Anna & company. Although we travelled by train, etc., from Langley, the trip was worth it.