Great place! I can wholly recommend the Gold Room. They continue to keep my ring clean and the…read moreclaws solid.

The Good: My ring was well done, clean and dipped in rhodium. Customer service was lovely (shout…read moreout to Jill) The Bad: They changed out my husbands date dial when we just asked for a new crystal. He ended up needing to send it back and wait for the right colour. Very annoying that they didn't ask or just thought no one would notice. To be fair, this is the second time this has happened (last time it was with another jeweller. I wonder if they use the same watchsmith..) I'll be back for whatever needs I have because the customer service was good and handled it all, but I'd recommend making sure you check your items.

Great service great deals beautiful staff that are very friendly and affectionate very warm and…read moreloving a very exciting place to go for Jewellery and for fun

Used Metropoli Jewellers for a neckless repair, repair was done while I waited which was very much…read moreappreciated. While I was waiting had a look around and saw some beautiful items in their show cases. Great friendly service at a good price and will go back for my future jeweller needs.

What an artist! I…read moredon't know anyone else who is able to interpret your creations and make it a reality.

Exceptional work at a fair price - here is the story of my Dad's watch…read more I went to see Alexandr about my father's 40 year old watch. It was not working and the crystal had fallen out and was broken. First he ordered and installed the new battery but the old watch still didn't work. So we set a budget for the maintenance and cleaning of the watch along with a new custom crystal. Then we crossed our fingers everything could be done within our budget and that the old watch had some more life in it. Alexandr called to say the watch was working and ready for pick up. What he didn't say over the phone was not only was the watch working but that the whole thing was restored! All the gold had been cleaned and polished (not a scratch anywhere) and with the new crystal the old watch sparkled and looked brand new. I was blown away with the fabulous restoration job he had done and all within our budget. Alexandr had listened and knew how important this watch was to us and he went above and beyond to get that watch to work again.

Great selection, prices and above all service. Watch repairs done quickly and guaranteed!read more

Fixed my watch on time and for 10 dollars less than they quoted me ample parking out back or the…read moremall across the street but the parking out back often has sketchy ppl like fentanyl dealers and street drunks. New owners the guy I dealt with has a eye for fashion. Know others who have dealt with them no complaints. You have to be buzzed in. Easy to access by bus. The Native customers after me were buzzed in faster than me the owner had no way of knowing we vaguely know each other.

SO glad I found this shop. Andy is a master watch repairer as evidenced by the many years and many…read morewatches he's worked on. He has a huge inventory of watch parts in stock and was able to put a new movement in my 25 year old vintage Seiko Pulsar quartz watch in just 2 days! In addition to being a master craftsman, he's kind, and his price was reasonable. He also gave me a new battery and sized my watch bracelet at no additional charge. I'm very happy with this service. I can't recommend his store more highly for watch repair!

I want to recommend and thank the fine people at White Rock Jewelers for the courteous hospitality…read moreand exceptional service! Last summer a kind gentleman which I recently learned was the jewelers son helped me out changing my watch bracelet. I enquired about watch cleaning at that time as my watch had been losing time, minutes over a few days. As payment for him changing the bracelet and replacing a worn pin he simply requested that if I ever choose to get the cleaning done that I consider them to do it. 9 months later I returned with my vintage 1967 Doxa Sub 300 Divers watch for said cleaning. All I can say is WOW!! I have what feels like a brand new watch! The watch mechanism was thoroughly cleaned and serviced. It's been over a week and I haven't lost any time! I went 24 hours without wearing it and it was still ticking. The expertise is greatly appreciated for a watch of this vintage. She's seen a lot and is extremely special to me! Thank You so very much!

Daniel and Helen are amazing! They were able to custom make a Halo band for my…read more wedding ring. I'm a super satisfied customer and I would recommend them to anyone.

I would never go anywhere to have anything made or fixed except to Daniel and Helen. They custom…read moremade our wedding bands and engagement ring. Fourteen years later, when we upgraded the stones, the rings look the same yet even more fabulous than they used to. I can't stop looking at them! My husbands band matches mine perfectly, and even with a diamond in it, it is very masculine. In the fourteen years, not once did the claws on the stones break or get loose. They always seem to know exactly what I want when I go in for something. I have had many things made or re-worked and will continue to go to them. Product, service and workmanship are number 1! Can't get any better than this jeweller.

Expensive and Good Quality…read more You know you have to check them out at least once. I was well on my way in my journey to figure out the local diamond industry by the time I wandered into Birks. Four C's? Check. Hours on Pricescope? Check. Understand the difference between GIA, AGS, EGL and IGI? Check. Looked online? Check. Good friends have recommended them? Check. I wondered into the West Vancouver Birks with the mission of deciding how they compared with other high end good quality establishments. I really found Birks to be okay. The sales representative spent a good half hour with me showing me various styles of rings and sizes of diamonds. She even let me look on her computer to show me how they had access to the entire inventory of all the Birk's locations across the country. I was impressed with the level of customer service and the quality of their products. The main reason I wasn't seriously considering buying from them was their prices. They were very high for what they were offering. Mind you, you'll probably have a hard time getting significantly better prices for good quality products unless you are willing to go online. The rings I was looking at varied in price from about $5000 - $9000. They were gorgeous rings with very brilliant diamonds, mostly white gold with GIA certification. Not bad. The kicker though comes when you start looking online. Birks does not have a monopoly on nice diamonds, good quality rings or even customer service. The larger more reputable online stores price their premium brand diamond engagement rings much lower than our local stores can. It's too bad. I hate the price discrepancy between our stores and the ones across the border. But when you are talking differences of up to 50%... man that's a lot of money. So I left Birks and went elsewhere. I brought my diamond in from Whiteflash and had it locally set in a custom designed ring for around half the price I think it would have cost at Birks.

very bad customer service!! bought a ring ..lost the box wanted a new one but for some reason i was…read morenot in "their" computer system the manager was a snob and rude!! for this amount of $$$$ i will take my business to cartier or tiffany! (they lost a good client over a box" how sad and silly!

Diamond Deals Surrey had amazing customer service. Very professional environment and had great…read morelighting to really see the diamonds.

Excellent customer service!! Received the exact diamond I picked out, and the ring turned out much…read morebetter than I had expected. Major Olk was extremely helpful through the whole process and the bottom line was I saved thousands!!! and I can say that in confidence after having shopped around for 2 months. Very pleased.