I have relatives in Maple Ridge that I used to visit every year from Wpg. Man. As I sit here on my…read moremy computer, I am wearing one of the many beautiful rings that I purchased in your store. I could hardly wait to go to your store. I LOVE IT!!

I recently had Fred custom make a pendant for my wife, which contained the five birth stones of our…read morefamily in the form of a horse shoe. Although, the product took a little longer to make, due to the Christmas holidays, the finished product turned out magnificent. The staff were a pleasure to deal with and the products are outstanding. Highly recommend.

Got charged nearly $70 to have a watch bracelet resized. Most places do it for free or under $10…read more $70 is absolute thievery for 5 minutes of work. I doubt they would have charged that much if I had brought in a Timex, but it was a higher end watch. Do not go here. Dishonest and greedy.

Took my ring for repair. They claim it broke. They never called me to say it broke. They rebuilt…read moreto satisfy me. I was told after the math. They asked me I could walk away without paying..... My ring didn't look the same, and sadly I did not wear my glasses at the time. I wanted to remain polite and I paid for the resizing. When I went home I realized they chipped the stone on my ring. If you are not professional do not touch peoples valuable. Good manners and being supper polite does not cut it, when you destroy someone's ring. I will not bother going back, to say what. The ring is damaged anyway. I wouldn't ask you to stay away, I just had a very bad experience, and I will never go back.

I was going to call in and let Katie and her folks know just how much I appreciated and valued the…read morehigh quality custom smithing they have provided the last few years. Over the last 10 years me, my family and some friends have been thrilled with the work the shop does. From resetting stones in new bands, sizing rings, and supporting me in the creation and repurposing of cultural themed jewelry. A few years ago, after working with my indigenous clients, I realized that I had no cultural jewelry. So I scavenged the net for Nordic silver. I found a brooch of a Viking long ship, bought it from Scotland, took it to Katie and asked her to make me a pendant. She also recommended a sturdy chain. It was perfect! I received many compliments on the necklace. So for this Christmas I did it again, but this time it was for matching earrings. Katie did it again! Beautiful work, oversized custom hoops - beautiful! Thanks so much! I will be back - and recommend you to everyone.

Recently had a ring customized by the Goldsmithshoppe. Everything was done on line due to the fact…read morethat I live on the Island. From start to finish they really listened to all my concerns and wishes. Many photos and videos were sent so I could visualize the whole process. When the ring arrived I was very impressed with the quality and workmanship of the ring! I couldn't have asked for a more beautiful ring! During the customization of the piece I found them to be very friendly, honest and professional! It was easy to trust them with this large purchase. I also found their prices to be more than fair. I also purchased other jewelry from their shop and have been very pleased with the purchases each time. I highly recommend Goldsmithshoppe in Chilliwack for any of your jewelry needs! They have gone above and beyond my expectations and will definitely do business with them again in the future!

My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.

When it says $$ for pricing, it means it. This isn't a place for souvenir rings. But the owner was…read moreSO kind. If you need a wedding ring and want customer service, this is the place.

I absolutely love this jewelry shop! I have bought at least 4 to 5 rings here over the years and a…read morecouple of pairs of earrings. Russ is wonderful and he has beautiful items for sale. We try to visit the shop every time we are in town!

Highly recommend! Ralph is a true gem on the North Shore! Ralph designed a custom engagement ring…read morethat met my criteria: timeless and refined but unique and bold. I was open to any stone and design. A tall order! Ralph took time to understand my lifestyle, likes, and dislikes to design a piece that reflected me. He created several options that we continued to tweak together until we landed. Ralph is patient and kind, and brainstorming was fun. He's passionate about his craft and knows lots about design and stones having been in the industry and making jewelry for many years. Thank you!

I got a bad feeling, I picked my diamond out specifically from a high end jeweller, they have all…read morethe right equipment to measure MY diamond precisely, then I'm told at Lugaro that my measurements on the certificate from Harlings are not the same measurements at Lugaro who DON'T even have the correct equipment. I better get my diamond back, it's only being resized no need to measure my diamond, I told them not to touch it! I'm VERY worried, I'll take it to Harlings to verify that it IS indeed the same diamond, I've been duped before not happening THIS time, I am sorry.

I have had several pieces of jewelry created and been more then amazed by the end product…read more On Sept 9th I went in with two tanzanite stones I had purchased in Alaska many years before. With the assistance of a staff member I came up with my own design. I received an estimate of $600 at the most. The design was sent away to have the mock ring created. Nov 20th I was called and told the mould was back for my approval. I rushed right in so excited to see how it was going to look. It did not disappoint and gave my approval right away. Excited about having the finished product on my finger I called at the end of January wondering how far it was from being finished. I was advised it wouldn't be much longer the jeweler just needed to set the stones. Super stoked!! End of Feb comes and I call again because I haven't heard anything. They tell me the exact same thing, the jeweler has it and is just setting the stones. I'm frustrated and advise them this is what I was told in January and they had the approval to be created back in November. I was advised it should be completed in a couple of days and they would call me. Feb 28th I receive a phone call, the mucky anticipated creation was finally completed and ready to be picked up. I rush to the store, an hour drive from my house, butterflies in my tummy. I can't believe it is finally completed and I get to wear the creation I had made especially for me. I was not disappointed. In fact the opposite. I couldn't believe I had created such a gem. I knew I was going to be proud to wear it and show it off. I asked what the remaining balance was and was told $338. I just about fell over. What happened to the $600 estimate? I had already put down $500 and was fully prepared to pay another $150 - $200. Why would it be anymore then that? I'm sure they would have contacted me if it was going to be above the estimate. Perhaps, I have my head in the sand. This isn't the first ring I have had them create from my own design. Again, I had provided my own gemstones and I'm almost positive they called me to advise me the cost was going to be $200 above the estimate and did I want to continue on with the creation? So you can imagine my surprise to see that there was $338 left owing. I kept saying are you sure? They went through the details and said there needed to be an additional 2oz of gold to finish the creation. It wasn't that I didn't have the money it was the principle of it. They tell me the amount owing after I have this awesome ring on my finger!! I'm still shocked at the difference between the estimate and the actual final price. I would think hard before having anymore pieces created by them. Don't get me wrong they do incredible work. Signed, Loving my ring

I had a bad experience with an elderly worker there today. Very rude she acted as though I was a…read morehuge inconvenience to her. Don't know if she treats everyone like that but it has definitely put me off. I miss the days when friendly, kind people worked there. The original owner for one. Do better.

I was so excited to discover that Mission has a crystal shop and braved the downtown parking to…read morecheck it out. unfortunately this shop was so disappointing! They had very little product almost all of which was locked away in glass display cabinets. When shopping for crystals you need to be able to handle them and it was really awkward to have to ask the sales person to open the cases and take out one or two specific stones. Literally each glass display case has 20 small tumbled stones spread out, also no prices visible so you have to ask for the case to be opened, point out which small stone you want to see, and then awkwardly turn ot over to find the price while the sales person hovers over. I wont start into the prices but they seemed to be at least twice what the same thing would be at other shops. Everything was so exorbinently overpriced I wonder how they stay in business at all. Shame because there is no competition around for miles, a lot of wasted potential here. Don't waste your time, make the trip into Coquitlam or Langley where there are proper metaphysical/rock shops.

The staff was very rude and uninviting. My brother and I brought a ring he got his girlfriend there…read moreto get resized and they told us to take it back from where we got it and return it and to buy a ring from them. Very unprofessional and made us feel uncomfortable. Also the centre stone was in perfect condition when we brought it to them and it's all cracked. I know it wasn't an expensive ring but it still meant a lot to his girlfriend and she's very upset now.

I had sent a ring in for a size adjustment for my partner I received a phone call from the store…read moresaying it was ready it fits perfectly only issue is the stone in the middle of the ring looks like it was pushed down and damaged mind you this is not a super expensive ring but it hold important sentimental value so I'm not impressed with the lack of care for my jewelry