I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

Camelia was absolutely a wonderful representation of her company and definitely cares very much for…read moreher customers, making the process seamless and easy from start to finish. I would highly recommend!!

I have hired a lot of cleaners over the years and we r green is top notch! Jo was my cleaner and…read moreshe is amazing...she goes above and beyond and everything is spotless. Camelia was very responsive and answered all my questions. Everything was done completely to my satisfaction. I would definitely use this company again.

We had emailed back and forth and set a time and a day to meet up at my mother in laws house so…read morethat she could give us a quote. My mother in law had been in the hospital and we were looking to set up a deep clean and then a weekly cleaning. I am 9 months pregnant and drove from Boston (90 minute drive) in order to make the appointment. All of which she knew. I confirmed the night before that we were still on for 11:30. She said to let her know when we were 10 minutes away, so I emailed at 10:45 to let her know that we had arrived and looked forward to seeing her shortly. She responded at 11:04 saying that she was on her way. And then suddenly at 11:10 she said that she had received a call from a client and needed to go see them, could we reschedule for later in the day?!? I let her know that it was unacceptable and that we no longer needed her services.

In November of 2017 I reached out the owner to set up time for an appraisal. We scheduled 10am on…read morethe following Saturday morning, a time she specifically chose as I said I was available anytime before 2pm. 40 minutes after the confirmed appointment time, she still hadn't shown up or called to let me know she was running late or needed to reschedule. At that point I emailed her saying I assumed something came up and I'd like to cancel our appointment, and I never received any explanation or apology.

Hi my name is Rosa house clean. I have a team. They are wonderful…read moreteam. We do deep clean go go out once a week twice a week. I promise we do a wonderful job. Just give me a call anytime thank you.

They do great work and have the upmost attention to detail. I promise you will not be disappointed!read more

We recently bought a house that was VERY dirty and had a VERY strong odor from all the animals the…read moreprevious owners had. We found Violeta's cleaning service through here and the team did an amazing job! Not only did they clean the entire house top to bottom, they also got that terrible smell out of the basement. Another reason we chose this team is because they came out and gave us a very competitive quote on the price, for the amount of hours they put into cleaning my house I don't think there is anyone else we could have pick for the job. We are extremely grateful for all the hard work and will definitely be calling this team for future cleaning projects.

i would like everyone to know what a GREAT job this service has done for me. I hired them & they…read morecame to my apartment . On time, and was very professional. they did an amazing job with the deep clean , as well as the regular cleaning. My apartment smelled great. And looked great. you wont be dissapointed. I will be using them every two weeks!

These ladies do a GREAT JOB. I've used them now for over a year and highly recommend them…read more Communication is good too.

They broke an antique chandelier and have been unresponsive to my communication. I have been…read moredisappointed with their lack of response. Would not recommend them.

We had being stay at a friend's of a friend's house for three months while she was locked out of…read morethe country on vacation, and got only 4 days notice that she was coming back--she had gotten a repatriation flight and she has just found out.. We had been cleaning up after ourselves, but if someone's been letting you use their house for 3 months, you want to get it wicked clean for them to come back to. Selma and her team delivered, and in very short notice. They brought all their own equipment, and took all the proper hygienic responses, considering this is the pandemic. Not only that, but they were very nice, too! The house was cleaner than the day we arrived, and we couldn't have been happier. We are very satisfied! Thanks for your help.

Selma and her team have been cleaning for our home for about 4 years and so much of our success is…read moredue to her professionalism, commitment to quality, and strong communication. We've had many comments from guests about how clean our home is, and she has gone the extra mile to point out issues that need addressing. She runs her business well and because she has personal experience at cleaning, she knows how to train and coordinate her team in an effective and caring way. Thank you, Selma!

Do not use this company. If you are first time customer, they request NON-REFUNDABLE deposit of…read more$100 dollar on the website's FAQ. My wife got charged $200 instead. We want to reschedule since our timeline changed. They now charging ANOTHER $100 dollar for cancellation fee that is nowhere to be found on their website. Be careful dealing with this company. I rescheduled my carpet cleaning with another company with a simple phone call and no deposit required. Update: Buried in a Terms & Condition link in the email which does not require you to agree to, I found a $65 late cancellation fee along with all other conditions and fees. Yet, my wife got charged $100 instead? Disputing this with my CC company on a TOS that we never agreed to.

Our home needed a thorough cleaning so we decided to go with So Clean. My house has not felt this…read moreclean in a while! My wife and I decided to use their biweekly house cleaning services to help us keep up with the cleaning at our home. I highly recommend So Clean for your house cleaning services!