It was 11pm on a Saturday night when I suddenly awoke after dozing off in my chair. "What is that noise?" "Why is the carpet wet?" I turned and saw water gushing out from the bottom of the bathroom vanity sink! I finally managed to turn the water off but the shut-off outside the house was buried in gravel, so had to go to the water meter itself. What a frustrating and time-consuming effort that was (and lesson learned!) I found the only plumber in the Grass Valley yellow pages with 24/7 emergency service and the owner of Gold Standard Plumbing & Drain, Rich Hooper, quickly came over with a large shop vac in tow. After 20 minutes he told me that there was just too much water in the house and he asked if he could contact experts with more powerful equipment. Of course I said yes. To my amazement Rich announced that someone would come up from Sacramento that night to work on the clean up! Rick Walker, Senior Lead Technician with Water Damage Recovery contacted one of his staff and at 2:30am John Vasquez, Senior Technician, appeared pushing a huge machine called an evacuator. It had two motors, which at first blew the circuit breakers, but John re-wired the machine so only one motor was needed and off he went. He worked tirelessly vacuuming & dumping water, then moved furniture and finally pulled up the carpet & pads. He worked like a stevedore until nearly 6:00am! . On Sunday Bruce Simpson from Gold Standard Plumbing came over and repaired the cold water supply line that had separated from its connection. He checked all other water supply lines in the house, and he installed a new water shut off valve outside, no longer buried in gravel, but mounted up high, with a lever that I can turn off with my foot. Now that's an improvement! Over the next three days, between John and Rick, 3 1/2 rooms of my 5 room house were spared from being a total disaster John and Rick were efficient, courteous, hard working, conscientious, skilled professionals and I highly recommend them and Water Damage Recovery if you ever have to deal with water, sewage, mold, fire or other trauma. And I highly recommend Gold Standard Plumbing & Drain, with emergency service 24/7. Rich Hooper is now the only plumber on my Rolodex. read more

With everything due around this time (taxes-fed, state, property--it goes on and on because this is, after all, California) the last thing I needed was a severely clogged kitchen drain ("compacted grease") then when I tried to fix it myself, the pipe against the wall fell off in my hand, cracked off. I admit to sitting on the couch in tears. How much was THIS going to cost now? As a single female homeowner, I am very much on guard with contractors since I have almost been ripped off by a few so it was with dread I started researching plumbers. W. Nevada County is a "small town" and almost everything here goes by grapevine so when I saw all the positive reviews for Gold Standard Plumbing, after trying two other plumbing companies in the past, I called them. I was very up front with them that the timing for my little plumbing problem could not be worse and my budget was limited. Nonetheless, it HAD to be fixed. Well, Bruce just left and it came in under $200 (my max budget) and he did a terrific job. Though there was a minor mix up with the address, he got here as soon as possible, was professional, brought in the needed tools, knew exactly what he needed to do (snake it out) and then replaced the PVC pipes (older) that needed to be replaced. He was also a very pleasant person (and even gave me some great business advice! Taken!). If you are looking for a company that seems very ethical, charges reasonably, does excellent work, gets in and gets out--gets the job done efficiently, call them. Another happy customer! Thank you GSP&D! read more

Don't EVER use this company!!!! I had them come out for repair of my on-demand water heater. Well, the repair did not work! Soooo came out a 2nd time. So now told I needed a new on-demand water heater. I was also charged for this visit INCLUDING the time the worker phoned in for prices of all parts needed!!!! Then I receive the bid..... no credits for the 2 visits!!! It is STANDARD for credits to be applied for prior services when having to buy NEW equipment. Rich REFUSED to give me credit for the TWO visits. THEN I asked for a breakout between materials and labor. I wanted to know how much labor they were charging for the job. AGAIN RICH REFUSED. He said I was going to provide the materials information to other bidders!!!! Why would one do that? I want "honest" bids w/o any information from other bids. Needless to say, Rich did not get my job. Please do not ever use Gold Standard... it is anything but that!!!! Giving ONE STAR cuz required to select a star. I give ZERO stars. read more

I could hear water running through the pipes, but everything was off. I called Gold Standard Plumbing Monday morning and they sent a guy out late in the afternoon. He looked around for an hour but couldn't find anything. I called again the next day, but nobody came. I left a message Wednesday morning and said, "If you're too busy I'll get someone else." Someone called back later and said he'd go out with "leak detection equipment." When he showed up he used a listening device and found the leak in under an hour. It was an abandoned pipe in the yard. He called someone else and they dug it up and capped it. Cost to me was over $500! I recommend these guys if you have deep pockets and don't mind waiting. They take Visa. read more

We woke up on Saturday morning to the sound of water rushing in the garage. Sometime during the night the hot water heater started leaking and draing thru the garage. We called Gold Standard Plumbing first thing in the morning & Rich (the owner) said he would be able to help right away. he talked my husband thru the basics of what to do till he could get there. He then when straight out to pick us up a new water heater & was at our house within the hour. He mad the whole process easy & affordable. They have great rates & wonderful service. We would HIGHLY recommend Gold Standard Plumbing for any job. read more

I had what I thought was a simple clogged kitchen sink, but after my failed attempt to clear it, I called a friend for a recommendation. She said Rich Hooper was excellent, so I called, and Mike was at my door a few hours later. He was very efficient and pleasant and got the job done. (I never could have done it!) I asked for advice on how to clean my garbage disposal (that side of the sink was not clogged) and after he left, I gave it a try. I now have the freshest smelling sink--and I know how to keep it that way. I highly recommend them. read more

I just had my fourth visit from Gold Standard Plumbing. Each trip has been a good experience. I live in an old mobile home in a rural area. "Stuff" happens. Each time, they have come out quickly, were friendly and knowledgeable and their prices are reasonable! Bruce especially impressed me with his knowledge and customer service. He actually researched the type of valve I would need in the future in my shower and had it when he came the next time! This is customer service to the max in my book!! read more

GOLD STANDARD PLUMBING was highly recommended by AtoZ Supply a few years ago. This was the best recommendation ever. Bruce has come through every time I needed plumbing help. Professional, prompt and thorough. This is old-fashioned customer service and work done with integrity. Call them and they will get the work done. Rich and Bruce are the best in the business as far as I am concerned. Thank you, thank you, thank you, Rich and Bruce. read more

I just had the pleasure of nearly being run off the road by a gold standard plumbing truck. First he was riding my bumper while I was going above the posted limit, I pulled over and was passed probably 70 miles an hour...to see the driver right on the back of another driver. So if you want a plumber fast at the risk of death to other drivers this is the plumber for McKinney Tx! read more

Gold Standard Plumbing and their staff are the best. I had a huge Underground water leak in my parking lot underneath pavement asphalt and dirt. They came and helped locate it within three or four inches as well as repaired it as quickly and efficiently as possible. Can't say enough about these guys. I'm a new business owner in town and it's great to know they are available. read more

Recently my friend needed a plumber in the Grass Valley area and she selected Gold Standard Plumbing. There were several problems to be solved. Rich the owner took such good care of her and fixed all the plumbing issues. The pricing was fair and the service and personal care was so impressive. Way to go Gold Standard Plumbing read more

Gold Standard Plumbing is great! I have had Mike come out twice to do a job and I want to thank him for his professional work. Mike is very knowledgeable, efficient, thorough, and friendly. Per other reviews, the entire staff is excellent. I would recommend using Gold Standard Plumbing for all your plumbing needs. read more

Mike came out and did the work. He was awesome. They came out to fix a problem that another plumber (Ace plumbing) turned down because he couldnt do it. They answered my call quickly, showed up on time, and were very polite. I'll use them in the future for any plumbing needs. read more

Always there as fast as possible for us in a pinch. They have done many plumbing jobs for Sierra View Manor Assisted Living for many years. They are very reputable and always have a great attitude. We would not call anyone else! Vanessa Laidley-Tennies Administrator read more

I called at 3:45 on a Fri afternoon with a sink that had standing water and a whole bottle of drano in it. By 5:45 the job was done for a very reasonable cost. Saved my weekend :) Mike was amazing! read more

I have only used Gold Standard once but they were reasonable--not cheap--and professional. I would use them again and recommend them to others. read more