I've been here 2 times and both times it has taken me over 3 hours to get seen. So come here if you…read morehave the time to wait... the providers are great but the wait really sucks. I'm not blaming the doctors or staff. It's just healthcare's problem.

The receptionist are rude and they will disclose your personal information upon registration.read more

When this was Doctors Care, it was efficient, run well, things went quickly, and I would have given…read moreit a 5:00. Since it's changed to Novant, sane your co-pay. When I came in there were 2 people in front of me. We entered at 9:09. 10:15 we were still waiting and the woman still had my insurance card and driver's license. Most places, I go, I get it back in about 15 minutes. Other people that came in after got called back-and not just one or two. I finally went up to her about the cards and when I was on the list and she said "next" and she was still working on my cards. The doctor was fine if you can deal with the rest. As for me, I'm done with Novant.

The young lady at the front desk was very professional and caring. The intake nurse was ok, just…read morenot too friendly. The woman who saw me was very nice, a little rushed although their waiting room was empty so not sure why she was hurried. I don't know if she was a doctor or lnp but anyway- she said I had a very bad sinus infection and prescribed several meds, all of which she neglected to send in to the pharmacy Not sure what's going on here. Hopefully someone in charge looks at Yelp reviews every once in awhile because this Doctor's Care isn't doing too well in the stars department.

I've been going to this practice for years now and now my two kids come here so happy with overall…read moreservice. They are always able to get us in fairly quickly when someone is sick. Compared to other practices in Florence where it could be 56 or more days to see your doctor when you're sick.

The doctor is decent, but the low rating is for the receptionist. Either the doctor is unaware she…read moreis holding medicine hostage, or, he doesn't care. If you miss your "medicine appointment", no matter how many times you come in between, you don't get refills. They refuse to refill for pharmacists and reception refuses to even let the doctor know you need meds before the next available appointment. I do not care what the "office rules" are. I had to find a new doctor to get my arthritis meds filled, or I would have been in severe pain for 5 days before I could get more. Despite explaining the medication needs to build in the system and I'd have to start all over, reception did not care. I would strongly recommend you stay away from this office if you have medicine you cannot go without. I missed my appointment because myself and my children had whooping cough. Again, I told her that, she did not care. I do everything though McLeod now.

2410 Hoffmeyer Rd. My wife needed documentation of her Covid status before going to work…read more We have regularly gone to McCleod urgent care but the wait is horrendous minimum 2 hours. I have passed this Doctor's care just never registered in my mind to visit until now. We either got lucky or other people forget it too as there were only 2 people in lobby area ahead of us. I think the point of urgent care is to be seen quickly and get prescriptions called in which this location delivered on. The seating/chairs are less than McCleod.

As a healthcare provider. I would have to say NO. I think management and all licensed clinicians…read moreshould evaluate their contribution to healthcare and the mission to provide for this community. This was the poorest service to say the least from beginning to end. Very poor service and very disappointing.

After 3 Pap smears in 6 months she completely missed a 26 centimeter growth on my right ovary…read more Relentless pain. For 13 days I didn't know if it was cancerous until I had to endure a total hysterectomy. Nancy is real big on giving hormone and vitamin shots. But as a concerned doctor...? I haven't heard one word from her since we met at 5 am in the emergency room. She was however smart enough to send me to cancer doctors in Columbia. She fucked up . Fortunately I am past my child bearing years. So my impact was minimal. But if she is your gynecologist during gestation, I would run to another doctor. I want to thank the person that found this review useful. The rest of you who are still her patients should seriously consider your choice of health care provider.

I have been to this emergency department over 10 times and I live in Sumter County. The hospital…read moreand emergency department are the best I've ever been too. I.was treated extensively several times and they really care. When they are packed I have never waited over an hour. The nurses are very nice and helpful. The doctors are also very helpful.

I had an appointment at the pavilion for woman's health to get my annual mammogram done. I had two…read moreappointments the other was for an ultrasound. When I walked in the front door I was directed to go to the imaging center. There were several women at the desk and they were eager to greet me with a smile. I had already checked in through my chart online so I was asked to be seated and they would call me shortly. I was called to an office where I was asked for my identification and insurance information a given a wristband to set down and wait patiently. I was finally called to the back and I was given quality care I was told to change to a gown and help with a friendly staff member. I was treated with dignity and respect. I had a long wait but I learned to be patient in my career as a counselor. I was always greeted with smiles and laughter. I felt safe and was treated with respect. I would return for my health and wellbeing because it's important.

Today's is July 23 2026 I entered the E.R at 12 pm with my elderly aunt having pain in her chest…read moreand arm signs of a heart attack with no sense of urgency we have now been here six hours still no room as I write this nothing but a frustrated staff that makes you feel as though u in f your fault there under staff

Don't come here don't have your child here they have no nicu and send babies with low body temps…read moretrouble breathing and low blood sugar Home. They don't care about you or ur baby. Happy I followed my gut and took my baby to mcloud. Mcloud is the reason she is still alive. If a hospital has no nicu they should not have a labor and delivery. Update my baby is still in the hospital in Columbia if she was out in a nicu she wouldn't still be in the hospital now. We have been here for 2 weeks now and counting.

We arrived by ambulance in November after my 24 year old had 2 back to back seizures and couldn't…read moremove his right side. First let me say my son has Dysautonomia. So, nobody in this God forsaken town has a clue what that is but they MAY have heard of POTS (which is a form of Dysautonomia). So I should have known from our inpatient stay in August, at MUSC Florence (which is what this hospital is now, not CHS). First off, test were not run at appropriate times, 2ndly the male NP in the ER, I think his name was Summerfield, looked like he has just crawled out of bed. T-shirt was on inside out, his scrubs were too small and his gut was hanging out and his FLESH was shining in the ER. The room was dirty. Needle caps, etc in the floor so it's no wonder you leave the hospital sicker than when you came. They have a few marvelous docs & nurses, but we only saw 1-2 in November and none in August. They almost killed my child. Wouldn't give him his meds cuz he didn't have an assigned dr when we got on the floor (that's what his LPN-Linda told us). Then they say he's in a-fib. FREAK OUT #70 by now. Btw, the technician told us that and he WAS NOT! So, no meds for the night but some Tylenol that he's allergic to, (he takes more meds than I do including heart meds). I brought ALL his RX bottles so they could see his meds. Written by a local dr/hospitalist at that. My son was dosed with 1000 mgs of Keppra and then less than 18 hrs later hooked to a 24 hr eeg video monitoring system. He was severely dehydrated. No nurses coming in to check like they should. Not checking his bp. Supposed to be checking on his every 2-3 hours at night but didn't happen and we were there over 24 hours before we got IV fluids or saw a dr. I had to threaten them with a lawyer to get IV fluids and the fraudulent billing ......another story entirely. omg. I worked for BCBS and I did billing. These people not only try to kill you but want you to go broke at the same time. If you have another option. Take it. If my son has to go to ER again, we will bypass Florence and go straight to Charleston. I feel so bad for patients who go up they're alone. God help them. If you have a loved one who's staying overnight in the hospital....you better be there. So you know what's going on. Advocate for your loved ones who aren't able to do so for themselves. We had a couple really nice nurses, but otherwise everyone we saw sucked. The supervisorS I was complaining to were very nice and there were several of them. They were rude. Liars. Hateful. Disheveled and basically didn't know what to do without asking someone else. They'd come check the nurse board every 4-5 hrs and Fill it in as though they came every hr or 2 like they were supposed to and got mad because we erased it. That's fraud. I have videos and pics of everything that went on and ALL notes and we are seeing a REAL neurologist who knows about my kids illness today. Crying shame I have to go to Camden to see a cardiologist and Sumter to see a Neurologist who even know what Dysautonomia is. For any docs who actually read these, it's 2020. DO NOT TELL YOUR PATIENTS YOU'RE IGNORANT! Try Google. They lose faith in your ability and you lose face because you don't know! It's very common and you're probably misdiagnosing people with other things who really have Dysautonomia! WAKE UP PEOPLE. Educate yourself! www.dysautonomiainternational.org By the way, we HAVE found an Internal medicine guy here who didn't know what my son has either, but we referred to him by Dr Owen and he's been a TRUE GOD SEND! He has made every effort to learn about Todd's illness and has all kinds of information on my son and on Dysautonomia. There are amazing docs in Florence who really do what you to feel better, not just dollar bills. Thank you God for Dr E!!! We love him and are so thankful for him & his precious family too!