I had the honor of meeting the most sweetest manager named Ms. Pat. I have not saw her kind if customer service in a long, long time. in a She has amazing customer service skills and etiquette. She could tell I was angry of small issue, and she made it right with her calm spirit. You just can tell she works hard and dedicated to what she does. Excellent customer service. /we need more of that! Ms. Par if your reading this, keep doing what you do. God bless you madam!! read more

So, pulled up to the drive thru and the first car was already sitting and sat another five minutes before finally placing their order and moving forward. I pull up and I'm immediately told that I needed to wait. I knew, then, that my order was going to be wrong. The young lady comes back about 6 minutes later to the speaker and tells me that I can order. I ordered the 12-piece mixed fried chicken family meal. Her response, "I don't think we have 12 pieces of chicken." My response, "Aren't you the chicken place? It's 5 pm. Cook more." ‍ She went to check and came back and said that they had 12 pieces. I ordered fries and corn nuggets for my sides and made sure that she knew that I needed rolls, honey and ketchup. She stated that rolls automatically come with it and that she would get my honey and ketchup, I, also, ordered two large drinks. Got home. Missing rolls, ketchup and honey. Guess it's my fault for expecting any type of customer service to ensure that my order is correct. It never is there. End result? This is the nth time that their customer service was bad and my order was missing items. Won't be back if it requires spending my own money. Too many other chicken places in Dville that get my order correct every time to play with one that doesn't every time that I go while trying to give them the benefit of the doubt. No longer will patronize. read more

Normally don't review chains but the lady in the drive through told us the wrong thing and then was rude about it. Just miserable human.

Waited 15-20 minutes in the drive-thru with no movement, and several cars behind us left -- we eventually did too. I went inside with my 7-year-old to order, and the restaurant smelled strongly like marijuana mixed with food. We stood in line while the cashier (Tonaaya M.) kept her back to us, didn't acknowledge us, and continued helping others while laughing/playing around. When I asked for help, she said "hold on" without even looking at me. Another employee was standing nearby and I had to ask her directly to help. Overall the service was rude, slow, and unprofessional. I've filed a complaint with Golden Chick corporate about the service and the conditions in the store. Won't be back. read more

OMG !! I ordered online order went through great got to the restaurant. It wasn't ready. No big deal asked me to pull up. I did please see the attached picture on the heaping order of coleslaw. I received. I like the fact that it lets you substitute a drink for an extra side, which I did, but I didn't get the extra side I requested all thighs, but of course they were out of thighs so I got breasts. I like dark meat. Not the best experience I would say read more

Golden Chick - My side order of coleslaw - Fast Food Near Me - Duncanville, Texas

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On April 18, 2025 my husband and I went through the drive thru. We ordered the fish and shrimp dinner, and a family size order of chicken. My husband wanted the shrimp and fish. He said the shrimp tasted like it had been sitting under a lamp since noon. No meat, just breading, and the fish wasn't any better. I had the two wings, some okra and fries. It was ok. The next morning, I had the worst upset stomach and had diarrea all morning. Truly awful experience Penny Crawford read more

THIS LOCATION IS BETTER OFF CLOSED!!!!!!!!!!!!!! BEWARE OF RATS!!! I'm am here right now and have been standing for 5 plus mins. The manager has ignored me since I've walked in!! Please replace the manager at this location. Horribly managed. Only offered a 80 cent discount. ALSO SAW A RAT RUN ON THE FLOOR, BEWARE!!!!!!!!!!!!!!!!!!!!! read more

Ordered the 4pc tenders and got the smallest tenders ever. These look like scraps. Do yourself a favor and spend your $ elsewhere. read more

Golden Chick - Ordered a 4 pc tenders and got four of the world's smallest tenders in the world . These look like chicken nuggets. - Fast Food Near Me - Duncanville, Texas

I know you lying.....waited in line with only 1 other car so long to order I backed out and left. The drive thru agent did say "just a second" after the 20 mins wait behind the silver Altima but got dang. I graduated from D'ville but clearly the area has changed. Very disappointed. You don't have to worry about me coming back. Y'all got it. read more

I purchased lunch today with cash, when I finished the 8-piece tender meal with a side salad and fries along with a large punch, I took the top off and saw a black bug walking around in the drink. Not sure if I was given a receipt, but no receipt could be found. I called and went back to the restaurant - manager Pat quickly took the 1/3 eaten meal and the drink with the black bag in it BUT but they would not give me my $16 dollars and some change back - NO REFUND because the Pat manager said she needed the order number to put in the computer AND since the order didn't register on either of the 2 computers (although she said they had computer problems during the noon time) - NO REFUND. I go there often/weekly for lunch and or dinner. Check the cameras manager Pat, I was there in the drive thru at noon!! You took my money and gave me a black bug!! Yuk, yuk!! read more

Golden Chick - Golden Chick - On Cedar Ridge in Duncanville, TX - Black Bug Punch - NASTY!! - Fast Food Near Me - Duncanville, Texas

Food was cold ... store smell like the grease traps need to be cleaned... drink area had a horrible smell... smells like sewer water... store looked clean but by the smell you know it's not.. I use live Golden Chick but this location has changed my mind.... read more

This place is disgusting and the manager tells me their is no refund for unwanted cold food she is rude and disrespectful she needs to be replaced immediately read more

I've tried this location and this brand of chicken for the second time now, and I have to say that both times have been hot, fresh and consistent. The rolls are super soft with a hint of sweetness to them. The catfish and chicken were seasoned just right and was nice and crispy. I also enjoy the crunchy French fries, along with a side of gospel that they play in the dining area. The cashier at the front was nice but, a little language etiquette could be brushed upon since she let a curse word loose, but was quickly corrected by her coworker. Other than that, I will visit this location again! read more

Golden Chick - Juicy Catfish, fries and a soft hot roll - Fast Food Near Me - Duncanville, Texas

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Best chicken place in town this is a great restaurant that is affordable. The service is good and everyone is nice at the time I go. There is a machine that gives you gifts is eggs that is sometimes on. read more

Hell no they had the audacity to sell me a cookie that happened to almost a month old. It looked fine and well but when I took a bite out of it it had a weird after taste and the expiration date was 11/10/22 and it was bought on the 29th (today)! Don't buy their cookies or any dessert for that matter they might have! You can see the expiration date on the picture in my profile. read more

Golden Chick - Expired Chocolate Chunk Cookie - Fast Food Near Me - Duncanville, Texas

This is the closest one to me, and it has never disappointed me. I always order the four piece chicken strips, all spicy with fries, ranch, and a big red. The fries, are the right amount of crispy, in my opinion. My mouth is getting watery thinking about. When we order family style we always order chicken, fries, and mac. The Mac here is so good, you will not be displeased. The sweet tea as well, is always the right amount of sweet. If you eat inside you will also be able to get a ice cream cone. read more

The rudest, and when asked why they are advertising the exact same meal, one under the family meal and one on the 'special' with the special being 1$ more, no one had an answer? I asked for the cheaper one they gave me the special!! I'm so over the bs!! Won't be back, and I don't care if it's only a dollar, it's the principle of the matter!! read more

never got denied for a water cup until that one black guy with the orange car had a attitude and said i couldn't get one. i asked to speak with someone else and he went over n whispered something in his ear. poor customer service. i wasnt greeted and the wait to talk to someone took a long amount of time no CSR was present at front when i arrived. do better golden chick the place sucks. read more

I LOVE Golden Chick! Yeast rolls are always on point. Lil butter, some honey...Daaayum! Throw that tender in the roll and dip it in some gravy. Heavenly... Now yes for sure, this location can be sketchy at times. And you always have to check your shit and make sure you got everything you ordered. But really, don't yall do that everywhere? read more

Golden Chick - Dozen luscious rolls.. - Fast Food Near Me - Duncanville, Texas

I don't know how hard it is to make a combo when someone orders A COMBO, but this is the second time they've forgot my fries with MY COMBO. I should've learned the first time to check my order at the window but I wouldn't think one would FORGET COMBO ORDER OF FRIES OUT OF A COMBO. check your order before you leave!! read more

Re = Their version of the " original " The State Fair of Texas Corny Dogs " = DON'T EVEN BOTHER ! I am a big aficionado of the original state fair of Texas Coney dogs. I have been eating them for over 30 years and absolutely love them. When I first heard that Golden Chick was selling the original State Fair of Texas Corny Dogs " for a limited time, I was eager to see if they were the real deal or not? My curiosity was quickly answered, when I bought one yesterday. The Coney dog was bland and absolutely had no flavor or taste, like the original state fair of Texas Coney dog! The Coney dog batter was completely different and not the same batter, as the " original " State Fair of Texas Corny Dogs ! " Also the Coney dog was greasy and something like you would buy at Sonic, or from the grocery store in a frozen package. *** Bottom Line = Save your money and go to the State Fair of Texas, to buy the original Coney dog. read more

Usually drive though this location but actually went inside on a visit recently. Needed some cleaning up to say the least. Nasty restroom, filthy floors. Won't be back. read more

I'm not sure why this location is slow but we waited for an hour in the drive-thru line for an online pick-up order. When we got home we discovered food was missing as well and what we did receive wasn't fresh. I thought they were slow in the case of being efficient or making it fresh but I guess not. read more

Husband and I always love coming to this location. Always great tasting food and great service. I enjoy the gospel music being played to. read more

Golden Chick - Yummy!! - Fast Food Near Me - Duncanville, Texas

Prepare to wait about 20 min even with a short drive thru line. It never fails. It seems like they don't start making the order until you're at the pick up window. Meanwhile you're looking at several employees just standing talking. After my 3rd time experiencing this I won't be back! read more

RUDE, attitude everywhere throughout that drivethru! Everytime I come to this specific golden chick, theres always a problem with drive thru. Food is always incorrectly placed wrong. Other than that, the attitude needs to leave. Golden chick should have the efficiency just as Chickfila does. read more

I felt so bad, the Owners were obviously there, as they sat in the air conditioned seated area, and the cooks, were sweating profusely in the back with nothing but a fan. its 95 degrees outside and ovens, fryers were going. That was not cool. The sauce tasted watered down, too. i have been there a few times, and normally really friendly and the food is what it is. Not gourmet but its ok, for an immediate need. I watched the sweat roll down her face as she looked at me, and I totally understood why she was not smiling. read more

Rolls and rice on point! It's worth the trip just for that. The chicken is mediocre but it is what it is. read more

Golden Chick - Yummy rolls and rice - Fast Food Near Me - Duncanville, Texas

My friends and I arrived to discover that the lobby was closed so we decided to go through the drive thru. We let the person that took our order (Keshayla) know that it was three separate orders since we all had different payment methods and asked if that was okay with her. She repeated what we said and then she let out a loud heavy sigh. We asked if it was okay but she went ahead and asked what the first order was and so forth. I asked for a 6 piece combo and only received 5 pieces and one of those pieces was super dry, falling apart, and hard to chew. My friend who also ordered 6 pieces only got 4 pieces. My other friend did get all of his pieces. Unfortunately, we didn't check our orders as they gave them to us in one bag. I always check but tonight we didn't. We arrived at our destination and that's when we realized that we got "gypped" as my friend pointed out. I understand that it's a drive thru order which is why we asked if that was okay with her but she only responded with a very loud and heavy sigh. This was the worst experience I've had at this location if I don't count the time that there was a guy bothering us for money and none of their employees told him anything. I was so glad to find this place a few months ago but customer service had definitely declined in the last few weeks. I think we'll drive bit farther to another Golden Chick location or to Raising Cane's if this is the attitude they treat customers with. read more

Everytime I order, food taste great and is hot. I don't give a 5 star because of time it takes to get the oder but I have to say, it has improve too. read more

Slowest drive thru ever! 20 people in the kitchen and in line for 45 min..... go in if you want your food fast avoid the drive thru.

Pretty much whole staff is rude. As soon as we parked before 9pm, the cashier who was taking out trash rolls her eyes and walks back in. While taking our order she's annoyed that we ordered a somewhat big meal. The lady cook threw the corn nuggets on the counter and the other lady putting the food together said it was clean and asked if we still wanted them. The fries have gone stale, but the rest of the food was okay. The gentleman cook was cordial. Everyone else, bad service. read more

This is my go-to location. The inside is always clean and the wait isn't too long. I wouldn't recommend the drive thru... Service is slow and the intercom is low so both you and the order taker is constantly repeating yourselves which is quite frustrating. read more

OMG ... I usually love GC.... but the "so called " Service was so bad that I would rather just go across the street to KFC... every time I have been here the lil girl a Azaria at the window was RUDE as F.... and had a smart mouth ... if there was a no star score that's what I would rate this location ... luckily they open one closer to my house and hopefully the service won't be as bad as this one ... GOOD LUCK... read more

Never again will I visit this establishment! The drive-thru line was long so I went inside. I had to wait about 15 minutes for my food. I had 4 hungry kids waiting in the car. I got home, my wings were not spicy, no seasoning what so ever! I got a kids meal with a chicken leg. There was no chicken leg in my order! Then when I drove all the way back there...the owner did not replace my order! He gave me a hard time. While I was arguing with him-someone else brought their wrong order back too. This was my first and last time at this place. Chicken Express wins any day...any time. read more

To offset the 1 star it's a solid chicken joint. I've eaten here plenty of times with no issues

Food is great just the service is slow and you always have to wait for something or its not ready. And by the time you get your meal something is cold for having to wait for your other item. read more

good bone in chicken, i got spicy tenders and they tasted freezer burned and disgusting

First off, I love Golden Chick, their rolls are ridiculous, their rice is amazing and their chicken is wonderful. This location is my favorite. The staff is always professional and courteous. The food is always hot. No matter how busy they have been, the line always moves fast. I drive further to go to this location because they are that good, CONSISTENTLY. read more

I would not recommend this place to anyone. The customer service is awful. The workers catch attitude including rolling the eyes and working the neck. I needed to contact the Corporate office concerning a problem I had with my food and i was given the wrong numberand when I finally contact another store for the number they took my number and promised to call back. Well it has been over a month and still no one has contacted me back. Now I understand why the workers have a don't care attitude cuz it seems like the owners don't care read more