While I truly admire them taking my order in the rain, I was shocked at how small my spicy chicken filet was on my biscuit. I'm used to the fillet being much bigger and this was astonishing to me. Instead of honey, they gave me mustard, which is bonkers to me. I called and they told me they'd replace it, but still frustrating to experience. read more

Chick-fil-A - Spicy Chicken Biscuit - Fast Food Near Me - Grand Prairie, Texas

This location is a top spot! They move quickly and have good order accuracy, love the gluten free bun! The one time (out of many amazing times) I had something wrong, they fixed it immediately while also giving me a reward to give them another try. The drive thru is a bit confusing at first because of the tighter space than some other lots have, but the employees move the cars through fast enough that it's not an issue! read more

First time ever spending less than $10 in this place. Is trump briging the price of living down LOL

2 stars. I had a perfectly good day, and I wanted some chick fil a to end it. Got a #1 combo with a sprite. Guess what? No flavor in the sprite, and no salt on the fries. Sandwich was decent. About to get some more food when I get home. Added a star because I got the food for free. Told me to pull up and pay but they said I was good to go. I'll take it I guess. At least I didn't have to pay for the worst food of my life. Was pretty packed as usual. read more

The parking lot is horribly designed and the manager stands outside attempting to direct traffic. He was yelling directions at me when I'm just trying to leave. Had a very angry face on him too. Not the friendly Chick-fil-A experience I've come to expect. I decided to eat elsewhere. Wont be coming back zero stars read more

Only Chic fil a around the are that wouldn't take the time to make my waffle fries in the morning. Everyone else has done it and even told me it's a longer wait. I went inside to order realizing it would take longer. I ordered nuggets and for the amount of time I had to wait could have very easily made the fries. The managr just wasn't interested in it. read more

I got to go order on May 20th on Carrier in Grand Prairie Tx. The food always great, the service always superb. They always so nice fast service and friendly at all the other locations in other nearby areas, Seagoville, Irving, cedar Hill and Fort Worth. All locations and probably more locations I've order all very great food and service I love chick fil a.. read more

They are normally on top of everything but I arrived home and they did not place my kale salad in my bag and I was so shocked and also it messed up my dinner not having it read more

Field trip to the wax museum! We had about 70 individuals in our party. I expected hiccup, none! This team was ready for us and very effective the way they worked together to accommodate every student! I can't give them enough praise for how smooth they was today. When it comes to catering, large parties or any thing choose them! Thank you chick-fil-a! -A satisfied customer and Teacher- read more

I love chick fil a! I have always enjoyed their char grilled chicken sandwiches. That is what I always get for lunch/dinner. I also really like their breakfast options. My favorite breakfast is the spicy chicken biscuit. There is something special about that spicy chicken! It's not super spicy, it has a slight kick and tons of flavor! When paired with a flakey, buttery biscuit, you have one delicious breakfast! It's so simple and good! Recently I tried a chicken and egg breakfast bowl. It was so good I went back for a second! It's not as good as the spicy chicken biscuit, but it's a close second! It comes with cheesy eggs, fried chicken bites, and little hash browns that line the bottom of the bowl. Very filling and different than breakfasts I'm used to having. It doesn't matter if it's breakfast, lunch, or dinner, Chick-Fil-A has you covered! read more

Chick-fil-A - Chicken, egg, hash-brown, breakfast bowl. - Fast Food Near Me - Grand Prairie, Texas

Always good and customer service is excellent! Very polite staff and management. Would choose this location if you live in the area over the one off 161! read more

The team at this location seems to play a lot and not really focus on Order accuracy. My order has been messed up the last 2 times I've come! read more

Even though they are on a property with limited space, they always handle their rush hour well. Send order takers to your vehicle, which reduces the wait time. Order is always accurate. Would be 5 stars, except I have received fries, just a few times, that were not as hot as usual. Still they do a great job. read more

The quality and service of this his location had gone down. I have always like chick fil a, probably need to start going to the new location in 161 and pioneer now by Walmart. I ordered a 8count chicken nuggets plus large soup, via drive thru about half hour before they closed and to my surprise when I got home and ready to eat .. my 8count was short and had 6 count only . ... I'm addition had ordered a salad with chicken strips ... they gave me the order with chicken nuggets and like 4 nuggets only!! And shorted me on the egg.. I have ordered this salad before and came with egg. What's going on in this location!? Makes sense a new location opened.. hopefully better service there. Is obvious chick fil a is not consistent with their franchises because if you go to addition location of belt line and marsh.. run by Paul ... service and quality is always the same and great... just something about Grand Prairie ... every restaurant that opens here they hire people that don't care for their jobs and give crappy quality or service! Had to go back to edit this review to say that on top of it all.. I forgot to say that they were out of buffalo sauce too!! Oh come on right obviously is bad all around if you order from this location before closing time. Someone needs to forecast better on their operations team that handles condiments, foods and supplies ordering read more

Chick-fil-A - An order of 8count... but with only 6 inside!! - Fast Food Near Me - Grand Prairie, Texas

Amazing customer service! I came in and ordered a regular deluxe sandwich meal. I got home and I had accidentally been given the wrong order but the correct drink. It contained a spicy sandwich which I can not eat because of medical reasons with my stomach. I drove back and went inside to talk to someone I went up to a cashier and let her know I had received the wrong drive thru order and she immediately went to go get her manager. The manager came out and I explained I had been given the wrong order in the drive thru and that I can not eat spicy foods and she was apologetic had them fix my meal and gave me a cookie for the trouble. The manager was the sweetest person and her customer service is above and beyond! I wish I would have remembered to get her name but I was clouded by hunger. It was a very busy day for drive thru and inside and I understand that you can't see what is in the boxes when you are bagging orders and things get swapped! But I really want to praise the manager she was amazing she had black hair and a green shirt on! read more

This place is a weekly staple for my family, but one of the most frustrating things about this location is parking. There is constantly a line and the traffic to get in and out of the parking lot is a nightmare. This is a high traffic area and there is usually an employee directing traffic. Unfortunately if it wasn't for the irritation of parking or even getting through the drive thru I would be here daily. One of the reasons this place is packed is because you can never go wrong with their delicious chicken nuggets. If you are trying to eat healthy, they also have a grilled chicken option, doesn't taste as good as the chicken cobb salad with avocado ranch. This location is family oriented and always host fun events for the family. For the most part, the staff is friendly although I had a few issues with their app while I was ordering and it seems as the employee was putting blame on me. The chicken sandwich is their signature and for good reason, it is flavorful and delicious. They have waffle fries which is a great side to their sandwich, just be sure to try with their chickfila sauce. If you have time for breakfast stop by and try their scrumptious chick and minis, they taste amazing with honey. read more

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If you order lettuce on your sandwiches expect bugs to come with it. & no it's not the first time. It's actually the 5th time from this location. Clearly they're not washing their lettuce anymore. & if you tell the manager they'll just give you another unwashed piece of lettuce. read more

Chick-fil-A - If you order lettuce on your sandwiches expect bugs to come with it. - Fast Food Near Me - Grand Prairie, Texas

Mediocre at best, if they even give you everything you ask for. Extremely down hill since they closed their dining room. read more

Chick-fil-A - Beware ordering a large fry they will really just give you a small anyways - Fast Food Near Me - Grand Prairie, Texas

Food is good. It's chic Fil a. Service is usually good. They forget stuff sometimes but they're pretty chill though. They'll give you the things if you go tell them. read more

So this is by far probably the worse chick-fil-a in this area as far as food quality is concerned in my opinion . The last time I was here was around maybe Jan 2022 and the food was just yucky. Today I returned to give them another try and again the food was Luke warm at best, the chicken mini bread is weird here at his location, it's thick and kinda tough. Even the hash browns were cold and rubbery. The chicken in the Chicken minis was so dry, which now I remember was the same issue last time. I just ended up throwing it all away just money wasted. It's like the food is not fresh, like it's been sitting for a while. I'll just stick to the other GP Location and the cedar hill location. Don't know what happened this use to be one of the best CFA around read more

Carlos at this location is hateful and rude. Had 2 free breakfast sandwich cards from a police auction that I bought and he wouldn't let me use them. They expired March 31st and today is April 11th. So much for a Christian based company....will never go to this location ever again. This was the location on the card and I had to drive out of the way to use it here as I am not by this location at all. read more

LEO WAS A TERRIBLE TERRIBLE MANAGER , I can't believe the service I was getting after they MESSED UP MY ORDER. Service was so bad I called corporate while at this location and Mr.Leo still acted as if he did not care. This was ridiculous truly. read more

Not recommend no place to sit and enjoy your meal anywhere used to have great service read more

Chick-fil-A - Pretty horrible experience there's no place to sit the people where nice enough but yeah no place to sit and enjoy your meal not recommend - Fast Food Near Me - Grand Prairie, Texas

First my drink was wrong I ask for a Powerade and they gave me sprite,next they didn't give me my large fry's and also they messed up my hamburger.Lastly the worker was in a bad mood complaining read more

This is by far my favorite fast food choice. We have all seen TV ads for that great sandwich and we go get one and it looks like it was run over by a truck - but not here. The sandwich looks exactly like the menu picture and tastes fabulous. Then let's recognize that the Customer Service is Always FAR Superior to any other store. In these days of most places being short staffed - Chic-Fil-A always has plenty of kind sensitive caring customer service aware employees. Thank You Chic-Fil-A on Carrier by Home Depot. You are the BEST read more

Customer service was 1000% a staff member named Omar was outside directing traffic and let me just say he is doing a bad ass job at it, someone give this man a raise. read more

Probably the slowest location in the country! No exaggeration. Slower than the DMV Only go if you've blocked your schedule off for the entire day. Lol read more

Awful customer service manager is rude and ignorant and doesn't understand tending to what is wanted and needed wouldn't even give extra salad containers read more

They keep forgetting parts of our order like fries or an actual meal and it's starting to get annoying because why do we have to check now to see if they messed up our order. So disappointed I used to enjoy eating knowing that my order was right but now not anymore. read more

This place is ALWAYS BUSY! But they usually do a good job of getting everyone in and out. The parking lot is a mess, but the drive thru goes quickly. Plus... Waffle fries, so it's worth it. read more

I reviewed already before and it keeps getting worse I don't know why I bothered to go back, I ordered small fries and to pick up my 8 nuggets they owed me and they legit only gave me 4 fries I understand a small fry is small but not 4 fries and didn't even apologize for cheating me on my last order read more

I love going to Chick-fil-a. One of the absolute best things about this restaurant is that they have the highest customer service and professionalism of all fast food restaurants. HOWEVER, this location is absolutely horrible. Literally every single time we go to it, we have issues like missing food, no salad dressing, missing utensils, snarky responses, and just overall bad service. I don't even think I've ever heard a "my pleasure" if that is any indication. We ordered an ice dream today and when we got it, it was practically empty. I said, "do they normally look like this" implying there was an issue. Their response, "that's how they come. We serve based on what the scale says." Really?! read more

Chick-fil-A - I've dream - Fast Food Near Me - Grand Prairie, Texas

Customer service is great, food has been lacking- lots of mistakes and leaving things out, and food has been really dry the last 4 times I went. I won't be back for quite a while read more

You guys stay messing up orders. If I ask for no meat on my salad it's because I don't eat it. Yes that includes chicken. Also if I pay for something I expect it to actually make it's way into the bag! This has happened multiple times, get your people together. At least no one is rude, a minor achievement in customer service. 5/22 changing this to a 1 star since ya'll put bacon on my salad...again. I don't eat pork!!!! How hard is this?!? Thanks for ruining my salad once again. Stellar. read more

Prompt friendly service always with a smile - even if some of their customers are mean. I have to give it up to Chick-fil-a. They embodied what all businesses should reflect and how they should treat customers. It seems their employees are paid and treated well. I never question if someone suggests eating here. It's clean, the food is hot, it's fresh and they even do light service in the dining room (asking for refills, meeting customers, taking away trays). I forget that THIS IS A FAST FOOD PLACE! AMAZING. Down sides? The parking lot/drive thru can be a nightmare. read more

It's a busy location but they do their best to serve you fast and efficient. They are always friendly and welcoming with a smile. Great chicken sandwiches like all chick-fil-a stores have. It's always clean. read more

Great Chickfila Most of the time! Today's specific visit was alright, slow drive through, and when driving up to the two young men who were taking orders, the smaller of the two was running back and forth down the drive thru whereas the other worker was waiting at the end of the drive thru for us to drive. I remember back from my 2.5 years working at Chickfila this was directly against the rules due to A) the laziness and what it looks like to a guest, B) one person can't run a drive thru and so it takes as many hands on the job. I will continue to visit this Chickfila because i have had some good experiences. The workers are friendly and a buddy of mine's father owns this Chickfila. But the location, parking, and how they handle the breakfast, lunch, and dinner rush could use some more work. I got the 2# (Deluxe Spicy Sandwich meal), I highly recommend you trying this with creamy salsa. The food was overall good, the fries came out a little over cooked, and not very salty. Expect for it to be a 15-20 minute endeavor to get through the drive thru due to the inconvenience of the parking lot and drive they efficiency. read more

I'm not sure what happened to this place. The service has gone down significantly. These employees may be new but that's no reason to get my order wrong every time I eat from there. I ordered a spicy chicken sandwich meal and by the time I got home I realized it was a regular chicken sandwich. I called there and one of the employees said that on the system I ordered a regular chicken sandwich. Then yesterday I ordered a spicy southwest salad with garlic herb dressing but I looked inside to see it was a creamy salsa dressing. I drove back around to ask for the correct dressing. The Chick-fil-A that opened up on 161 has better service. I'll start ordering from that one now. read more

What can I say chick fil a is literally everyone's favorite fast food. Not only is their customer service so friendly and great their food is amazing too. I love their fries and frosted drinks a lot. their Cobb salad is my personal fav and their nuggets are out of this world. The best thing is their sauces though read more

The quality of food at this specific location has drastically & dramatically declined. I'm highly disappointed. This used to be my favorite CFA. Close to my job & the food was always great. NOW, the quality of customer service & food quality is trash. 161 & Arkansas has them beat! 0/10. Do not recommend. read more