I needed a letter of ownership as our tenant did not transfer electricity in our name and it being Friday, we ran the risk of no electricity over the weekend and more. I reached out to Victor, however, he was out and therefore reached out to Aaron. Aaron provided exceptional customer service, it was timely and prompt. Aaron expedited our letter of ownership and we were able to reach LADWP in time. Thanks Aaron for being so customer centric. Mala read more

James Engel is the biggest POS ever. Complete asshole, always angry and treats his staff like trash.

I'm inclined to agree with the posted 2023 negative reviews (noticed no positive reviews posted for 2023), especially regarding no timely return responses. A highly rated and well vetted property management company steered me to Golden Estate Management I tried contacting them via their website by filing out my contact info with a message. So far, after two weeks, no response. They either don't have enough staff to respond to contact inquiries or weren't interested managing a nine unit building for the HOA. I think I might have dodged a bullet here. Thanks Kathryn S and Rama S! read more

Great experience with this property management team! They're super professional and keep their word. My calls and emails are returned quickly, and managing everything in the online portal is a breeze. I want to recognize Victor for always going above and beyond. Really appreciate all the help provided over the years--highly recommend! read more

Golden Estate Management - Our beautiful place maintained by Golden Estate Management! - Property Management Near Me - Arleta, California

Mr. Rex, In response to the below Yelp message, Yes, I DO believe in the ONE STAR. Your 20 years of experience does not equate to proactive established procedures and professional guidance as illustrated by your statement that there are x number of requests. Most of the requests did not have to be filed if the Boards were doing what the codes and governing docs are in place for in the first place. For the record case and point the Special Assessment being poorly presented and in direct conflict of the CC&Rs(especially burdening the Townhouse owners that did not get new roofs). The poorly written decking and roofing contracted work placing even more of a financial burden on the long standing and ongoing unfunded reserve funds.  As the owner of the management company one would think that the online system and the cell app would be and would offer the same accessibility as I made reference to in my request. You have made it clear the app is only good for making requests.   As the owner of the management company you know first hand I have made several requests for direct mailing of posted communications so why you just continue to offer them is unclear to me. As the owner of the management company I need you to explain why the cost of paying the third party billing company is listed on the accounting the way it is. It is a known fact that clear conside documenting documenting documenting is key. Oh yes the issue of the agenda and draft minutes still remains outstanding, along with the use of the bulletin board and show cases. As the owner of the management company you work for 68 units and if 1 of the 68 has concerns why would you constantly ignore them seeing the fact that 30 plus don't give a damn. I want the metal keys to have entry access to all the common area entries as I have been in possession of keys that no longer work and have NEVER received written notification locks were randomly changed without the knowledge of the ownership. I am still dissatisfied that I paid out of pocket $100 for extra entry key cards and when the system was switched over to key fobs I was refused an even exchange of 1 for 1 and limited to only two unless I made another $100. I am requested to know the actual cost not the profiting fee for the keys, the fobs and the clickers.  As the owner of the management company taking multiple walks throughout the OWNERSHIP complex, you don't see highly over paid vendors' lack of workmanship, safety concerns, failure to consult the cut and paste Reserve Study recommendations,  ongoing Governing Docs violations. Perhaps if you did the number of multiple requests you have collected would be far less. WHY MUST MY PRIDE OF OWNERSHIP HAVE TO FACE ROTTING WOOD, UNSURED FENCING, NON SELF CLOSING POOL GATES AND FIRE DOORS,  WATER LEAKING THROUGHOUT THE PARKING TO DUE DECAYING POOL STRUCTURE, AGED EARTHQUAKE RETROFITTING, UNKEPT ROUTINES OF COMMON WATER LINES MAINTENANCE, ETC By the way, I did file an architectural application and never received a formal written response of approval or denial.  I have reported violations of the CC&Rs and R&Rs (guest parking, laundry room and flooring to mention a few) and not received a formal written confirmation an investigation is being conducted and a resolution sort, yet you state as the owner of a management company you have 20 years experience.   The monthly budget appeared to be off by $1000 and you did not even question, follow up, confirm. I am requesting a copy of your contract as a vendor. The CC&RS allow the complex to turn into an apartment building which I find so disturbing(BTW THOUSANDS OF DOLLARS WERE SPENT ON LEAGAL FEES OVER MULTIPLE YEARS TO REWRITE THEM AND THAT NEVER WAS COMPLETED OR DOCUMENTED). The rules and regulations, posted towing signs, usage signs have no power and clearly the powers that be would rather make excuses and enable the continuous situations.  As someone who has over 40 years of experience I put in the hard work along side of what I expect of others. I step up to lead while doing what needs to be done to clear obstacles. I get results and open the way for others to feel safe, empowered and proactive not reactive. WHAT DID YOU DO, YOU PHYSICALLY TURNED YOUR BACK AND STATED YOU ARE AND WILL IGNORE ME. SHAME ON YOU. I AM AN ASSEST. I AM AN OWNER. I AM PRESENT.  Thus, the ONE STAR. The ball is in your court, prove me wrong and I WILL GLADLY ADMIT WHEN I HAVE MADE A MISTAKE. I will gladly add more stars read more

Golden Estate Management - Property Management Near Me - Arleta, California

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Contact MIT registrar about James Engel; your hoas might be able to use that info. Good Luck people! All the negative reviews sound correct. Extremely unprofessional and they lie a lot. Maybe they're over extended and managing too many properties and theyre not doing a good job because they're spread too thin. I was harassed to the point of being forced to sell. In addition to that they held up escrow and charged a rush fee that they did not deliver in the time on their website. At the time it said 3-5 business days for a rush; escrow did not receive in 5 days and we had to extend escrow multiple times--they should not have charged me but of course they did and they didn't even get it done in time. We did not have an hoa vote for years and we kept asking and not getting answers. These people need to be investigated thoroughly by the BBB so if you have issues email BBB instead of posting on yelp. Bbb might be able to do something and if enough people report issues they will. James is known to scream at most home owners but never the board. Victor is the nicer one but they both can be fake nice when they need to. They manage jv properties and the negative reviews there are consistent. Also accounting was a problem several times and his wife is in charge of that, I believe, which is nepotism. They're overall suspicious. I gave up and ran away but I don't like that they got away with mistreating me and forced me to sell for less than I wanted just to try to move on with my life. I feel violated, i loved my condo--the inside of it and the location. They harmed me and either they will ignore this or deny any wrongdoing or send me some kind of threatening correspondence. They deserve this review and I hope they leave me alone since they've already done enough harm to me. read more

Atrocious start to finish. GEM is made up of borderline crooks. They ignore emails, automatically escalate their exhorbitant fees, and recommended zero maintenance in the decade we were with them. Our board members all sold their units and GEM made sure to keep it that way and try to prevent us from calling a new meeting to elect a new board so they would continue to not have a boss or any accountability. Our new management company is wonderful - they are out there! read more

Our HOA in West Hollywood has been managed by Golden Estate Management for over ten years, and they have been much better than the other management companies we had before. Our manager is Victor Rex, one of the most experienced property managers I have known in my twenty years on the HOA board. And while a perfect management company probably doesn't exist, this one is one of the better ones in the Greater LA area. read more

If I could give zero stars.... What a total disappointment with our property management company. They are non responsive and have no process in place to respond to inquires, or resolve issues. They have removed our condo portal for discussion among home owners and give no option to communicate as a community. Instead of being a community that works together to improve where we live, we have to escalate every request - which doesn't work anyway. Not to mention the people assigned to our complex by the HOA are as inept and ineffective as they come. For example - when there is a leak or water damage in one unit, how about contact the unit below to see if they are impacted and have any water damage. Just a thought. One request can take up to 2 years to resolve. In speaking with several home owners, I have yet to find one person satisfied with their performance. I look forward to their replacement. Our money is wasted on subpar vendors that are assigned to do work, and do the bare minimum with no oversight or home owners satisfaction. For example - Send a vendor out to cleaning the gutters so they can throw the gunk over the roof onto the patios, furniture and walkways below. They get paid so we can clean up the mess they make. Sadly, the board currently in place (some of who don't even live on the property) is passive and has no desire to engage home owners and work towards an improved communication process for a better community. But the sure do find a way when they need a vote. To anyone looking for an HOA, I promise you this isn't the one. Whatever you think you're going to get from a new HOA will result in a yelp post and time & energy looking for a replacement. Please share any recommendations for an HOA Property Management company we should consider! read more

We have used GEM for years, in our century city condominium. We have had excellent service from GEM accounting and Aaron Moses, our property manager. Aaron jumps 7 days a week, with leaks, plumbing or alarm issues. Quite a responsive team who cares about our investments. read more

These guys are terrible, James yelled at our owners and HOA members, refused basic requests for service, didn't respond for weeks at a time. And Victor.. he's a pain in the ass and wont give you anything unless it benefits him. In short these guys will destroy your property if left unsupervised, and when they are supervised will tell you it's your fault or they need to look into it indefinitely. I'm sure they'll explain the bad reviews away, but ask them why they lost a couple of properties back to back... surely it was the properties that were problematic and nothing to do with the outstanding service they can provide. take the risk if you dare. read more

This "company" doesn't even deserve the title "management." They literally charge you an arm and a leg to do nothing. When you need something no one is around, no one will call you back, or do anything useful. I will never have an HOA ever again because of how terrible this management company is. If something happens thats their fault, you will be trying endlessly for years to get them to take responsibility for it. Good luck read more

We hire this company to mange the our condor. It is a very bad experience. There is a leakage issue caused by the landscape outside of the building, which leaking water into the external wall. We requested to fix it and they told us they will contact a contractor. But after three months, there is nothing happened. Until a big rain happened, the water flooded into the building through the wall, they finally scheduled a contractor to inspect. But every time we query the progress, they said when we get the report, we get the report. They refuse to share any contact info of the contractor and said we don't have right to ask and waste his time that he is not paid for. read more

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Condominium property management is NOT an easy job! It is rare to find a company that not only understands it but does it well. Victor Rex and James Engle of Golden Estate Management know how to and cover all the bases. They keep records in order and know how to handle issues when they occur. Our previous management company (with it's lack of integrity) was running the property into the ground financially and Golden Estate turned it around in 6 months. As an HOA board member and past president, I can sleep at night after bringing Golden Estate on board. For those who complain - I challenge you to find a better one. read more

Our HOA has been with Golden Estate Management for 10+ years. A few good things to mention here are: a. They only raised the fee once in 10+ years. b. Fast response from them for building issues, provided multiple bids to get better pricing in projects or repairs. Thank you Jesus there. c. Responsible accounting personnel like Hafix. d. Based on the management guidance, we were at the bankruptcy from the last HOA to well-reserved funds in less than 3 years when GE took over. The HOA gave all units free full set of new windows. Installed washer and dryer hookups at a cheaper cost in the market. Reduced insurance cost with additional accidental preventive measurements. e. As of 2022, our building is the highest $/sf for the last few closing deal in the Normal Triangle of Weho. read more

My name is Jordan Shafran, the owner of Shafran Construction Inc. Our company was formed over 30 years ago and since then, we've been servicing management companies for mid range and larger projects. GEM is a top tier company! No question about it! From the ownership to the management, GEM gives their clients the white glove treatment. I truly wish that other management companies would follow GEM's guidelines when it comes to customer service. Aaron Moses is a "Superstar" GEM's top gun. It's a pleasure to work with Aaron,his communication and coordination makes our jobs a lot easier. Shafran Construction currently services over 27 management companies and I can honestly say that GEM is at the top of that list. read more

First class management company - very responsive and professional. They may not be the cheapest but then again cheap is rarely good and good is rarely cheap. Sad to see you go Aaron Moses - our loss is someone else's gain. Thank you for your service. You have set the bar high for the next management company. Cheers Denise read more

Awesome property management company. Highly recommend this company! Very Profesional and they follow through on their promises. Always return my calls promptly. So easy to manage all my financials on their platform. Victor is a Champ! Thank you for all of your help. Highly recommend! read more

This company is a scam first off they had a listing for a apartment on all these different websites it was originally 950 and then it went up to 1045 without calling me back when I first called about the place all I know is something isn't right the manager told me he received 57 emails about the unit however I've called and left him a voicemail and he never returned my call nor emailed me maybe they just want to rent to people of a certain race all I know is something isn't right I think these reviews are fake this company is a scam Update I'm not removing my review because you have the same number I called for the apartment listed on hotpads and when I call it says golden estate management I spoke to somone name Eduardo for a listing on hot pads with phone number 8889996575 same website as well read more

Professional, courteous and responsive 24/7. Easy to deal with and on top of all the current regulations.

This is the worst Property Management Company I've ever experienced. There are many many reasons and here's just one of them. The ex Terminator had not been here but once this year the place is teeming with cockroaches. The only job of golden state was to make sure that the Exterminator came and they were paid; both Golden State and the Exterminator are paid every month. As a condo owner I had to actually get the Exterminator on the phone myself and coordinate a visit. Now a month later the only thing I've heard from them was a note from Victor X saying please put this into our porthole. You see the request wasnt right; therequest has to be just right I guess for them to work on it. there are lots of property management companies out there. Use one read more

Golden Estate Management - Your bathroom floor with Golden State Management - Property Management Near Me - Arleta, California

I am a condo owner and board member of a property managed by GEM. Victor and Aaron have been fantastic in support of our buildings many needs. Attentive and extremely responsive. If you own in a building in trouble with your current management company, I recommend that you check out GEM as they will work tirelessly to help turn things around. read more

My name is Steve Landsberg, I am a Vendor who does business with Golden Estate Management. As a vendor in the service industry for over 20 years. I am writing to simply say that this is one of the most PRO active management companies I have ever dealt with. If you are considering moving in to a building managed by them. I would tell you that as a vendor I am constantly impressed with how quick they are to respond to issues with their buildings. If you are an HOA board member. I would urge you to consider This management company. Victor & James are consummate professionals. Their staff are responsive and are great at following thru until the problem is resolved. I am only a vendor but as a vendor I can tell you that the way a property management company treats its vendors is indicative of they way they take care of their clients. As a vendor I have never been treated with more respect than I am by this management company. They value my opinion and count on my expertise in my field to resolve issues for them. They pay promptly and to be treated with respect and to be paid for my services is all any vendor can hope for. Steve Landsberg Remote Entry Programming 310 980 3144 read more

Today, our building's quality of life, safety, physical structure, aesthetic beauty and overall commercial value is 100% better thanks to Victor and Aaron at GE Management. I have lived at 2721 for 23 years, since 1997, and until Victor and the GE Management team began working as our management company some 10 years ago, our building was literally falling apart. Our building and living experience immediately improved as soon as GE Management took over from the previous two other management companies, (both of which the Board let go due to poor service.) As a resident, any email or phone request to GE would quickly be responded to and addressed and payments and notices became available on the GE Management website and HOA Portal. A massive project to rebuild and replant our front landscape area soon began and I joined the HOA committee involved with the new design and budgeting; I was impressed with Victor's hands on approach at meetings and his accessibility during the construction plus his ensuring the construction company complied to the signed contract. The project came out better than expected thanks to GE Management, and we soon added new front doors and a new call box; people still compliment our front building's beautiful landscaping and entrance. I eventually ran for the Board of Directors of our HOA as I saw things were getting done thanks to Victor and GE Management. The past five years have been a pleasure working hand in hand with Victor and Aaron who offer our Board and HOA tremendous support, suggestions, planning, advice and implementation on any legal, renovation or maintenance projects our Board has. Thanks GE for all your amazing work in improving our home. read more

Golden Estate Management - Renovated Community Pool Area at 2721 thanks to excellent stewardship by Victor & Aaron and entire GE Management team. - Property Management Near Me - Arleta, California

Thank you for the time and commitment that was given to get issues done that did need immediate attention Victor and Jesus! Robin K

Golden Estates is our property management company & have taken our HOA from circling the drain to fully funded. If your an HOA in dire need of help & change this team is for you. Victor Rex is very knowledgeable & patient even when times are tough. I am the President for Creekside Calabasas Park HOA which is 95 units strong & I can't be more satisfied with their customer service. Victors financial accounting background has helped our property tremendously! His team including his management assistant Aaron Moses are exceptional with on site homeowner relations & responsiveness to the boards needs. I highly recommend this management company! read more

The staff at Golden Estate Management are always very helpful and quick in solving any issue that arises. Victor Rex and James Engel are very experienced and knowledgeable in all HOA matters and are excellent in helping our Association save money and remain on budget. Our property values have consistently increased over the past 3 years because of their help. Aaron Moses is always very outgoing and speedy when dealing with any maintenance or operational problems onsite and goes above and beyond in his duties. I highly recommend Golden Estate Management to any HOA community. read more

The management is great, helpful and knowledgeable. It was a pleasure working with Victor.

I'm really in to my management company, most importantly, Aaron Moses. I bought my first condo at age 40.... did you know they don't come replete with landlords who care if your sink won't stop leaking or there's an unidentifiable smell? I knew, but let's just say I didn't know-know. So naturally, when my bathroom counter started falling out of the wall, it was Aaron I called. Same with when I smelled a weird smell that could've been mold... Aaron came to the rescue. The man literally emails me back within an hour to the most (I think) random inquiries. He's pleasant to work with and highly efficient.... five stars for Aaron! read more

Our experience with Aaron at Golden Estate Management has been amazing. He is not only so professional he always goes way above and beyond the call of duty. I am forever grateful for him. read more

Fully the worst company in existence. Negative stars should be available just for them. They are fine with letting things like gas and water leaks go on for months. Fine with electricity not working for months. Also fine with making you move in you own appliances... The whole time being overly rude about it. They will not respond to service calls. They will treat you like scum. Even if the place looks great, please avoid getting sucked into the disarray that is this place. read more

The absolute most unprofessional and unorganized management company I've ever worked with. A few things are blatantly clear regarding their work method: 1.) They have zero sense of urgency in that they constantly do not return calls, emails, etc. 2.) They're maintenance capabilities are a joke. 3.) They're attention to detail and overall work ethic is laughable: They are constantly late to appointments/showings and don't bother calling. They're also guaranteed to mess up any paper work. 4.) Their staff and site make me almost positive it's a scam. Once you meet their agents and ESPECIALLY if you ever get the chance to talk to their "president", you quickly realize that something very fishy is going on. Overall it was a very negative and miserable experience working with GEM. I would highly, highly suggest you look for another management company. D read more

Our building has switched to Golden Estate in the last few years and the improvement in our building has been immense. GE is not your typical apathetic, difficult-to-get-replies-from management company. They are proactive, professional and caring. We work with Aaron mostly and he is nothing but professional and attentive to homeowners' concerns and requests. I noticed tree branches growing into my balcony space recently and shot him an email over the weekend. I was thinking I wouldn't get response for another day or 2 but Aaron replied immediately asking for photos displaying the issue, informed me there may be delays with the city due to COVID, and submitted a request to trim the tree to the city (which he kindly forwarded to me) in no time. I felt completely taken care of. Glad we're teamed up with this superb management team! read more

Aaron Moses has the energy and competency to help anyone with anything anytime!! He is always friendly and finds answers if he does not have them quickly. I feel that he will always be helpful as well as kind and thoughtful. sharon read more

Golden Estate Management is great! They manage a building in Burbank where I own one of the units. Whenever there is an issue, I know I can call or email Aaron and he takes care of it immediately. I have never been so happy with a management company. I highly recommend them to anyone looking for a management company. read more

Worst Company i have ever dealt with in my 20+ years in real estate, HOA documents were ordered 3 months before we opened escrow, and still have yet to receive the complete HOA package, Victor never responds, and still hasn't produced the documents needed to close this deal. read more

Terrible Experience!! This management company has taken over for our HOA and it is one of the worst experiences ever with a management company. Please do not be fooled by the fancy website and good Headshots of the executive management. In my short experience with this management company I have experienced complete unprofessionalism and incompetence by not only executive management but also their on-site manager. I am specifically speaking of my experiences with Victor Rex and Aaron Moses. First me say that I rarely write reviews so the fact that I'm actually taking time to do this speaks to the seriousness of this issue. I would have to say the communication is extremely lacking. I typically will allow for at least 24 hours before expecting a response from any business. with this company I literally go days without a response and still have to follow up. Occasionally if I mention an attorney I'll get a response. This is absolutely unacceptable for a business that is taking my money every month. The on-site manager Aaron while a nice guy is constantly apologizing for mixups and miscommunications as he calls them. I literally have to beg for response and babysit their asses for even the most basic of their duties to be done. recently I had to help one of their vendors coordinate a repair because for some reason with the information that I emailed him he still couldn't get the job done. I've had A roof leak above my parking space that has persisted for months and I was told well over a month ago that it was approved for repair. Do you think it's been fixed? You guessed it, NOPE. Let's just assume for a moment that there is actually a valid reason why the work has not started. Do you think there's been any sort of attempt to explain that to me? you guessed right again, HELL NO. After a few days of emailing and asking for a response I was told "sorry I was in meetings." Really you're in meetings all day every day and literally don't have 30 seconds to type an email response? Okay that's interesting since I'm in the corporate world myself, I make a six-figure salary and I happen to work 12-13 hour days. funny but I am able to answer all of my emails and respond to phone calls within a timely manner. Please be aware that the website is a façade and the service is terrible. anytime you have to babysit and help the management company do their jon, it's really time to start looking at the competition. I'm planning to sell my apartment in hopes of separating completely from this HOA and this management company. If that doesn't happen I'll make sure to join the board again since its looks like thats the only way that anything will be done. If you are an HOA or even an individual looking to do business with this company and you want the hard-core truth about my experience please send me a message. I'll be happy to give you my phone number and chat with you. The very least I could do was save others trouble doing business with this company. read more

I have been and continue to be extremely pleased with Golden Estate Management. Whenever I had concerns or questions they were addressed and taken care of immediately. Thank you to the entire team. read more

I'm very impressed and thankful to Aaron Moses. He provided me with such professionalism, understanding and patience while scrambling for roofers and contractors for my condo. Aaron is extremely knowledgeable on what he does. He is very helpful, super responsive and always available via text, cell phone and email. He is the person you can call and count on without a doubt. Aaron is a great asset to this HOA. read more

As board president of Village Walk Homeowners Association in Valley Village for six years I have had many occasions to work directly with Mr. Victor Rex, a principal of Golden Estate Management Company. GE management has been our property manager since 2009 and we feel very fortunate to have found them and couldn't be happier! I would like to state emphatically that Victor and his staff regularly deliver property management services to our homeowners association with the highest level of professionalism and expertise. Frequently, Mr. Rex and his staff provide many extra services that I consider above and beyond the call of duty, at no extra charge! Rest assured you will not find a better property management company anywhere in Los Angeles! read more