*** DANGEROUS FOR BIRDS ***…read more Culture already took 2 weeks in lab, then clinic sat on positive enterobacter results two more days (Mon-Tue) despite knowing Kali's symptoms--emailed Wednesday only, no doctor call to discuss results. No phone call to check on Kali during two week plus culture waiting period. Unanswered email March 8th. Multiple calls and in-person inquiries noted by front desk, passed to doctors--zero responses over a long period of time. Reached out about gabapentin/meloxicam/saline drops and Kali's increase uric acid levels--front desk claimed messages passed to doctors, zero responses. Total radio silence on CRITICAL med questions related to kidney health. Never set communication boundaries, so I called when needing answers--they dodged, then fired me mid-treatment leaving my bird abandoned without veterinary care. They were supposed to provide up to date records yesterday which has not been provided. I requested current notes, culture and script. They said " Didn't you just get records?" I did 2 weeks ago. Doesn't include up to date. CONTAMINATED gabapentin--clinic manager admitted reusing dirty peanut butter syringes in bird med bottles as if it were written into normal procedures. Stated they do this for ALL their birds. Put a used syringe with gabapentin in a pill bottle with liquid medication in its own bottle, liquid med spilled inside pill bottle, used peanut butter syringe inside and top closed. I am glad I caught this because it would have sat overnight and turned into a science project. ***BASIC MICROBIOLOGY*** I took the contaminated project back and the same manager handed me clean syringes. I said no I'm here for gabapentin that is not contaminated. She slammed her hands on the desk and rolled her chair out and sighed with annoyance. She marched into the other room and brought an already created gabapentin to me that was not contaminated. Very poor communication practices. Extreme lack of patient education. Lack of infection control protocol. Place has a musty, mildew smell and caked dust and dog hair in exam rooms which appears disinfection between patients is lacking. Navy Corpsman/RN-BSN had to treat conure alone. Doctors also seem to be gone a lot. Go elsewhere.

Incredible caring staff and service. Our little boy got ill suddenly, and his regular vet was more…read moreconcerned about upselling us and did not seem concerned at all. We contacted Animal Hospital of Bonita Springs, and they got us in immediately for a 2nd opinion. It turns out our boy had a life-threatening illness, and they jumped into action- they scheduled a surgery ASAP (somehow managed to fit him in), they checked on him over the weekend, and the doctor was available for questions. Absolutely amazing and very caring Vets and office staff. Will never go anywhere else. This place is top-notch!

From the time I walked in with Otto, my 12 yr. Old Schnoodle, my experience was above and beyond. I…read morehad no appointment and knew Otto was in distress. Nate, at the front desk welcomed us and was assuring. Dr. Monk, his nurse and assistant were extremely professional and calm. Dr. Monk lay on the floor, talking with Otto, gaining his confidence. He diagnosed Otto's issue, sent us home with the appropriate medicine and requested we come right back in should anything concerning arise. We returned the next morning and once again received stellar service. I can't recommend Bernwood Animal Hospital enough..the staff is amazing and Dr. Monk is beyond exceptional. He truly cares about his patients and their parents! What a Godsend!!! Thank you, Susan & Otto Von Schnoodle

I am so happy that I found a great Vet for my dog! Dr. Andrew and his staff at Newport animal…read moreHospital were just wonderful with my dog.

We just took a chance on this animal hospital which just opened since our regular vet couldn't see…read moreour sick dog... sweet Bogart. They diagnosed Bo right away and started treatment. Dr Smaller and his staff are great and we will be using them as our vet from now on! Highly recommend!

Dr. Lehman is an exemplary diagnostician, surgeon, and veterinarian. He is very thorough and always…read moretakes plenty of time to explain in detail the clinical treatment performed and how my 16 year old dog's several diagnoses will impact her quality of life. He was also the only vet to finally diagnose her Cushings Disease that she has suffered with for over 7 years. I have been to many vets and specialty vets and surgeons in different cities over the past forty years with several animals but Dr. Lehman stands out among all of them as being extremely knowledgeable, skilled, patient, communicable, and compassionate. He can also respect your budget if necessary and prioritize the most imminent health concerns first. I feel very lucky to have stumbled upon this veterinary hospital after just relocating to Naples and would highly recommend it.

on 9/8 it's hard for me to write this it's been days but I'm so sorry about what happened to your…read moredog. Based on what you've described, I've organized your account into a formal complaint that emphasizes the delay in treatment, your concerns about Dr. Lehman's assessment, the breathing difficulties you reported, the referral to BluePearl, and the expenses you incurred. I've kept the language firm and professional while distinguishing what you witnessed from what may need to be confirmed through veterinary records. Formal Complaint Regarding Dr. Lehman and the Emergency Treatment of My Dog Subject: Formal Complaint Concerning Alleged Veterinary Negligence, Delayed Emergency Treatment, and Failure to Properly Assess My Dog's Injuries I am writing to file a formal complaint regarding the treatment my dog received from Dr. Lehman following a severe deer attack. I am extremely concerned about the lack of urgency, the apparent failure to properly assess my dog's injuries, the delay in providing emergency care, and the subsequent referral to another veterinary hospital without what appeared to be adequate communication or coordination. At approximately 7:00 a.m., my dog was violently attacked by a deer near my home in the Estates. I immediately rushed her to the veterinary hospital, driving through traffic while covered in blood, dirt, and debris from the surrounding trees. I had no shoes and was in complete distress. My only concern was saving my dog's life. When I arrived at approximately 7:30 a.m., Dr. Lehman informed me that treatment could cost more than $15,000 because my dog appeared to have a severe neck injury. He made this statement before performing an X-ray or, to my knowledge, conducting a thorough examination. I immediately told him that I did not care about the money. I wanted him to save my dog and determine the extent of her injuries. Despite the severity of the attack and my dog's condition, I believe there was an unacceptable delay of more than 30 minutes before she received the emergency attention she desperately needed. I cannot understand why a dog arriving with significant trauma and abnormal breathing would not receive immediate assessment and stabilization. I specifically informed Dr. Lehman that my dog was breathing abnormally following the attack. When X-rays were eventually performed, I was told there was an abnormality involving her lung. Despite my repeated concerns about her breathing, I do not believe the seriousness of her respiratory condition was adequately addressed. During her time at the hospital, I was informed that she had been placed on oxygen but that her body temperature had dropped. The veterinary staff subsequently used a Bair Hugger warming device and attempted to restore her normal body temperature. Dr. Lehman continued to insist that my dog needed to be transferred to BluePearl to see a neurologist because of her neck injury. He indicated that there was no significant injury to her ribs and that she needed specialized neurological care. However, my concern was not limited to her neck. She had suffered a violent animal attack, had visible injuries, and was experiencing abnormal breathing. I repeatedly communicated these concerns. We remained at the veterinary hospital from approximately 7:30 a.m. until 11:00 a.m. We were then instructed to travel to BluePearl, approximately one hour and 45 minutes away. Dr. Lehman assured us that he had referred my dog there. Upon arriving at BluePearl, however, the staff appeared to have no knowledge of the referral or the circumstances surrounding my dog's injuries. We were then informed that it would cost approximately $3,400 to stabilize her, despite the substantial amount I had already paid at the first veterinary hospital. What concerns me most is that my dog had been experiencing respiratory distress throughout this ordeal. I subsequently learned that her lungs were filling with fluid and blood and that she required additional emergency intervention. I am deeply troubled that the initial veterinary hospital did not identify or adequately address the seriousness of this condition before sending us on such a lengthy journey. I also question whether the wound to her neck contributed to her respiratory complications and whether a more comprehensive assessment could have identified the problem earlier. My dog was in a life-threatening emergency. Instead of feeling that every possible measure was being taken to stabilize her, I felt that the discussion repeatedly returned to the cost of treatment and the need to transfer her elsewhere. I made it abundantly clear from the beginning that money was not my priority. My dog's life was. I am requesting a thorough investigation into the following concerns: * Why was there an apparent delay of more than 30 minutes before my dog received emergency treatment? * Why was I initially quoted more than $15,000 before a thorough examination or diagnostic imaging had been performed?

Dr Monk and Rosie are the best. We bought our doodles in and we received excellent careread more

We were traveling with our senior dog when it became clear she was at the end of her life. We…read morecalled many vet offices and animal ERs in the Naples area. Bayfield Hospital in Naples on Tamiami was the one who gave her compassionate and professional care and could accommodate us on the same day. After reviewing our baby's emailed medical history, the doctor gave us comfort in making the right decision for her. The entire staff and MD were caring, kind, and professional.

Dr Lauren and her staff were thee absolute BEST! Saying this, we had to put my cat, Gizmo down as…read morehe was sick. They gave us as much time as needed to spend our last minutes with him and grieve and cry!! They were SO INCREDIBLY amazing! Even when I went back to pick up our boys cremated body, one of the girls actuall brought him out to my car cause she remembered what i was driving and to not have to go in! I was so greatful! They also had a piece of his fur with a bow, his paw print and nose print on a bookmarker! With a super caring note! Going thru putting your fur baby is thee worst! But somehow- they made us feel like he was the only animal in the world! God Bless you all!!

I took our little cocka-poo to get her ear checked out since it's been bothering her lately and…read morelooked infected. I'm SO glad I chose Bonita Veterinary Hospital as the staff were super-nice, the receptionist got us in right away and the doctor was informative & thorough. I definitely recommend this Vet. The price was reasonable with no surprises and fine print, unlike other places in our area. Two thumbs up!

My 13 year-old Havanese had been going to them for several years when he became ill. when I…read morestarted with them, they were responsive when I called but this time around something had changed . They couldn't get me appointment. They sent me off to an Animal Hospital in Bonita Springs and then one in Fort Myers never correctly diagnosing his issue. They first said it was pain in his neck and gave him 3 different meds. When that didn't work, they said it could be acid reflux and said give him Pepcid. This went on for two months. My dog was not eating and they just kept throwing anti-nausea and appetite enhancers at him . They don't even have an ultrasound machine on site so he wasn't able to get an ultrasound. Two months later we took him to Chattanooga to an animal hospital where he was immediately diagnosed with a large tumor on his tonsil. It turned out to be melanoma. They removed it but two months later, it came back. It was very aggressive. We had to put him down. Worst day of my life. To this day, Gulf Shore Animal Hospital has not even followed up with me as to how he was doing. When I informed them that Eli had to be put down, we never heard a word of sympathy or condolence or I'm sorry. They never thought to look for cancer in a 13-year-old who couldn't swallow, couldn't eat and was extremely lethargic for two months. He suffered unnecessarily for 2 months. Just want people to know my story and try your best to pick the right "animal hospital".

The staff and vets at Gulfshore Animal Hospital far exceed my experiences in decades of vet offices…read moreover a lifetime. We needed a SWFL vet for our new puppy and GSAH was AHAA accredited, had several vets available (which increases your chances of being seen) and their education was with excellent vet schools. The front office staff (Tim, Mckenzie) have been so helpful, kind and caring. They send us our records every time our pet insurance asks (again and again), and they do so that day. No need to call again. They communicate reliably through email and text too. The vet techs/vet nurses are incredibly gentle, caring and knowledgeable. My pup has had many blood draws due to a condition, plus nail trims, and she is not at all afraid to go with them. They give great advice on caring for your dog as well. Shoutouts to Lisa, Kelly, Dina and Chris! The vets we have had, primarily Dr Cook, and also Dr Randt for an emergency, have been kind and smart. They take a thoughtful approach and both of them have cautioned to take things step by step to not overspend or do too much too soon. I am so frustrated when I see review complaints about vets, or vets in general. "trying to rack up the charges" because my experience with GSAH has been the opposite. I'm the one saying "do it all," and the VETS are the ones saying "hold on, let's go one step at a time here so you don't spend so much money unnecessarily." This happened with a liver issue diagnosis, and again when my dog swallowed rocks. We took things a bit at a time. The vets take a good amount of time with you and all of your questions will be answered to satisfaction. I never felt rushed. My dog breed (mini dachshund) is one that has more reactions to vaccines and they are very good with spacing out the vaccines instead of pushing to have them all at once. You are listened to at this practice and there is a collaborative model of care. You will be given treatment options and work with the doctor to make good decisions for your pet. Everything has been so exemplary here that I am completely spoiled for any new vet office up north. I almost don't want to leave for summer because they're that great. We feel really fortunate to have found them!

Dr Jackson was awesome, we really enjoyed talking with him. He is very down to earth, and does not…read morelook to gouge you in anyway. I've delt with 3 vets and 2 were just looking to make money and take advantage of us. Dr Jackson is a genuine guy and a good vet and I highly recommend using him. He gave us direction to go and we will follow his treatment plan. Thank you Dr Jackson for instilling confidence in us to know there are Vetenariens like you out there still that truly care for animals and not looking at the $ sign, we can tell you truly care for animals.

Always very kind and caring. You do not feel like your pet is a number. They clearly provide…read moreoptions for your pets needs.