We originally had AAA hearing to check our furnace, and they were absolutely horrible. We decided to call Golden heating for a second opinion and they were extremely helpful. They checked everything, made sure we were getting the best deal, and even came the same day. Adan was a delight to work with, I won't be calling any other company for help! read more

This company is the heating and AC company my builder used for my new build home. My blower motor went out twice and has been replaced in less than two years. Being naïve, I kept going back to this company. A week later, Surprise! My blower motor went out again on my AC unit. I yet again called them, they essentially told me they don't have time for me and they are focusing on warranty work only at this time and my 1 year warranty expired. They told me to find someone else to do the work. I found a great company called Peak Home Performance that does what they do. Jeff the Service Rep went through the whole system and gave me a report saying they installed most of the AC and Furnace incorrectly. He asked to see the report that Golden heating has performed when they fixed the blower motor the last two times. "Well guess what, they do not provide this to you". I told him they didn't give me anything. He then told me I should go back to the company that did this install as Golden should stand by this work and cover the labor as my 2 year old unit is covered under warranty. Well I called them and I think their only customer service reps name is Lisa? Anyways she told me they can't do anything because I'm out of warranty. She said that I should have told them about the installation being installed wrong so they could have fixed it under warranty. If you are following. I am at this point like "WTF"? I'm not a technical person at all. I have no idea what I'm looking at or know if it is correct. I'm assuming you installed it correctly. Anyways, I ended the conversation friendly and called Peak Home Performance to come and fix Goldens mistake. $2,700 later. My AC unit is working better than it has have been before! Thanks to Peak Home Performance. Any who, I have 4 other neighbors that had the same issue and they are paying a small fortune to have a real AC company fix Goldens mistakes. So if there is anyone else who feels like they got "got". Please send more reviews like this so we can look into a class action against this company. read more

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Until they actually return my call I have no choice but to give them a bad review.... I have left messages all week and tried calling several different times of day and only ever get the paid answering service, which has no connection with the business. I also emailed several days ago and have not received any kind of response. Maybe they are no longer in business? Will update this if they ever call me back. read more

I have tried all the others, but Golden Heating and Air is THE BEST!!! They have great customer service and support. They are friendly, listen to your needs, and make sure that you are satisfied with the work that has been completed! If you deal with Brian, make sure to tell him that Greg from Yelp sent you - he'll take good care of your all your needs! read more

I originally purchased my furnace through Golden Heating and Air in 2012 and they have handled the service on it since then. However, this year I had to call them three times for the annual service before I got a call back. When they finally did call me back it was to let me know that were unwilling to even get me on the schedule. I let them know I was unhappy and the person hung up on me. I will never go back and do not recommend them to anyone. read more

Brian is awesome. We originally hired him to replace the old furnace in the home we recently purchased. Since it was one of the items on our list on concessions we didn't have too much interaction with him initially. However, once we got to the house and the furnace wasn't set up exactly the way we preferred he not only answered his phone right away and addressed our questions immediately, he also came to the house within 24 hours to provide a temporary fix until we were ready for a more permanent version. The permanent version was to come after a bit of work was done to our basement. Once the necessary basement work was finished Brian came back and fixed the furnace the way we preferred (for no extra cost other after the original installation fees) and then we asked him to come back and help us fix our vents in the basement as we only had one really large one in one our of four rooms. He was able to come back within a short amount of time (about a week or so) and close up the one big hole that was sucking lots of heat from all over the house and create a more effective, reasonable vent in each of the downstairs room over the course of the day. The icing on top was the fact that he went ahead and switched out our furnace filter for a heavy duty construction version while he was here without us asking for it just because he knew it would be better for us with all the construction going on in the basement. And when he told me that he also said to let him know when we are done with construction and he'll come back to remove that filter and replace it with a more traditional one. Again, for no charge. With service like this I would definitely recommend Brian for a heating/air problem any time. read more

DO NOT use this service for original installation or repair. Brian originally installed a new furnace and A/C unit in my new house. After less than one year the furnace and A/C stopped working. Brian came by once to trouble shoot the issue and determined that an incorrectly installed thermostat after original installation was the issue. This was not the issue. Brian has not returned my multiple phone calls in over a week. I just had to pay another repair company $300 to fix incorrectly installed wiring (at the furnace connection, not the thermostat) and charge the A/C unit (which was never charged correctly during initial installation). All of which should have been covered under the original warranty. read more

Brian and the guys at Golden Heating and Air are amazing! We were referred to Brian by a family member who has used him personally on his own home and professionally at several job sites. We called Brian shortly after purchasing a new home that had a very old furnace that was eventually going to need to be replaces. We were hoping to put it off until after the holidays however that was not the case. We called around and got several bids from other companies and found out that we needed to have some additional work done as well which was surprising and very costly. When Brian came over (on a Saturday morning no less) he agreed with the other suggestions and bids and was very understanding of our concerns and budget. He spent the time working several bids and cost scenarios for us and was very mindful of our budget. Once we decided to get going on the job Brian showed up the day our new furnace was being put in and checked on his work crew, asked how I was doing and what I thought of the work. We ran into a few snags and he came up with solutions right away and even agreed to help out with the additional costs. The guys had to come back a week later to finish up some odds ends and the work ended up being done by Brian himself and one other guy. The biggest thing I liked about this company is they are nice, polite, honest, personable, and genuine. They spent the time to explain what they were doing and why. I know this review may sound over the top but they were great. I wish all companies had the same customer service. read more

We reached out to Golden Heating and Air to see how we could more efficiently heat and cool our home (it's ~140 yrs old). Susan, their coordinator, had Brian come by to assess our options and we worked with him to come up with the best plan (from both a cost and performance perspective) to improve our set-up. About 10 days after our consultation, we had two GH&A installation experts putting our new heat pump system in. They worked diligently for a couple days and had all of the outdoor and indoor equipment installed and running. We were interested in setting up our new heat pumps to be controlled via the internet, and they took the time to set that up and run us thru how to use it all. Overall, it was a very pleasant and positive experience working with this company and its staff! read more

Quick response time and Brian was very courteous. I will definitely call them the next time I need HVAC serviced. The price was exactly what I expected to pay for the work performed. read more

Here's the facts as I know them: 1. Our furnace was working before we got our free tune-up from Tommy at Golden Heating and Air Inc. At that tune-up he told us our heat exchanger was likely to fail and we needed to buy a new furnace asap. 2. The high limit was bent during that visit, causing it to touch the chassis and short out the furnace, blowing fuses and stopped working 2 days later.. 3. When Tommy from Golden Heating and Air Inc. came back while we were out of town, he told us that the control board was bad, and that he could install one for $700 but we should just replace our furnace. We got a bill for $60. 4. Joe from Golden Heating and Air Inc. lent us space heaters and gave us a quote around $5,300 for a new furnace. 5. When we returned home, we got another HVAC company come over to give us a second quote on a new furnace, as we assumed we needed to buy a new one. He told us a couple things, that these old furnaces are very repairable and affordable and that Amana also warranties their heat exchangers for life (and he'd NEVER seen one fail). They also recommended replacing the control board at that time, based primarily on our prior recommendation. 6. I started looking into it and realized I could get a new control board for $100 or less. I ordered one which instead of taking three days as promised, took 5 to arrive. I installed it and the furnace still wouldn't start. 7. That second HVAC company came back the following Monday, again, identified the bent limit, told us that it was intentionally bent, fixed it, and left us a bill for for approximately $170. The thermostat was fried as well, but we were able to change some wires and can get the furnace working in a jerry-rigged way until the replacement arrived in the mail. My family was without a working furnace for 2 weeks over holidays 2015/16 and it was very cold! The money lost was not much but NO FURNACE HEAT FOR 2 WEEKS is not ok. We have called and emailed several times, we are sent straight to voicemail and no email replies. read more

Run from this contractor. It took us endless phone calls, emails and texts to get a job done. We had to threaten to have another contractor to finish the job. After they finished & we paid them, the furnaces didn't work as they were not adjusted correctly!! Brian refused to address the issue. We even reported them to the BBB ... nothing!! They mismatched AC components, as confirmed by the AC manufacturer tech support. They don't know what they are doing, damaged our building, didn't properly seal the exhaust so we had carbon monoxide leaking into our building. They quoted high end Carrier equipment, then installed cheap sub-standard alternatives. Dishonest, dangerous, unreliable and should not be hired. read more