I called Right at Home in Pleasanton, CA, today based on some other positive reviews I saw, but…read morewill NOT be calling back. The person answering the phone (male) was awful. He was very negative, could not articulate, could not pronounce my name after correcting him four (4) times, and basically said I was not a good fit for their company. Wow....it must be nice to say that after a 10-minute conversation with no details. Literally was handing him a certified caregiver, who needed to be onboarded with them ( a no-brainer for them), and he said that was not a good fit. What?!!! Are you serious? Having worked in healthcare for over 35 years, specifically with home health agencies, I am not new to this field at all. I know when a company does not have its patients' best interests at heart and is looking for the easy way out, or when it just has poor representation answering its phones, which is a huge red flag to move on and avoid future problems. Which is the case here. In summary, my first impression was unfortunate because the reviews I read were so positive. That just goes to show, you have to call and talk to them yourself and go with your gut before hiring anyone, especially someone to care for your most vulnerable family members. I will not be calling back and taking my business elsewhere. VETERANS BEWARE! This is not a company I would recommend to anyone.

I've come across Nikhil's office a few times through local coordination and discussions around…read morefamily care needs. My impression has been that they are calm, attentive, and very mindful of how overwhelming home care decisions can be for families. They seem to take a thoughtful approach to each situation and focus on what will realistically help at home rather than offering quick solutions. Communication has always felt clear and easy to follow. Overall, a dependable and considerate team serving the East Bay Diablo and Tri-Valley areas.

Three days prior to leaving for a week long vacation, my Mom started having some health issues and…read moreended up in ER. It quickly became obvious that I was going to need full-time in-home care for her during my absence. That evening, I made a phone call to Visiting Angels of Livermore. They offered to provide a full no-commitment assessment, and I accepted. The next day, Mr. Keith Beck, Executive Director, came to my home and evaluated Mom's situation and needs. Mr. Beck was on-time, professional, organized and efficient. Following the assessment, we were introduced to a recommended caregiver who, assuming my approval, would be responsible for Mom. She was professional, very conversational with Mom and an experienced caregiver. By the end of the appointments, I was confident that Mom would have good, comforting care while I was gone. I was extremely impressed that Visiting Angels responded so quickly, and was also able to provide and dedicate quality staff in a timely manner. I continued the caregiving services on a part-time basis after I returned home as Mom was still not quite stable. Another caregiver was introduced and assigned. After a couple of weeks of continued part-time care, Mom became much better and I was comfortable with stopping the services. I highly recommend Visiting Angels of Livermore. All of my experiences (and my Mom's) were positive. It is a very well managed business with a reliable, kind, and supportive team: owner, office staff, and caregivers. Thanks to Visiting Angels I was able to enjoy my vacation. I will definitely use them again when and if the need arises. If you are considering in-home care for a loved one, Visiting Angels of Livermore is it. An excellent Yelp score....5 Stars all the way!

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I would just like to give great appreciation to CSS, especially Nick who worked diligently to make…read moresure my mom got the best care possible! He was always easy to reach and quick to respond. There was never a time that I ever felt alone. The team he put together was magnificent, kind and caring! If you are looking for someone to oversee and care for your loved one, please don't hesitate these are the right people! Thank you again Nick for everything

Meredith Caplan and her team are amazing. After a bad accident, when I broke bones in two place,…read morethings were totally chaotic--ranging from intense pain to my husband being completely stressed. An hour after Meredith came, everything fell into place. The next day the first caregiver came, Meredith came with them, and she solved another problem. I've been a therapist, so-as sick as I was--I was still aware of f Meredith's impeccable ability to organize and make sense of, a complicated situation while still being human : ) Everybody who came was aware and compassionate and did the kind of second-guessing that people who are immobile rely on. I felt this when I was sick and now that I'm better my impression is stronger. I totally admire Meredith and Nick (the coordinator) and her team. I'd give them a hundred stars if I could.

Jimmy and Kim Wong run Right at Home Fremont with absolute care and integrity. I've visited several…read morehome care agencies before but I have never seen their level of compassion and investment when it comes to their devotion to clients and families. They take the time to understand each family's situation and stay personally involved throughout the whole process. Highly recommend! owners are responsive and genuinely invested.

After searching for the right care, we found a deep sense of comfort with Right at Home of Fremont,…read morelargely because of Jimmy. During an incredibly stressful and emotional time for our family, he was patient, compassionate, and reassuring in ways that truly meant more than words can express. He took the time to listen to our concerns, answer our questions, and ensure we felt supported throughout the process--and thankfully, we did not feel rushed or pressured, and he reassured us that everything was going to be okay. We also observed how Jimmy and his team interacted with our parents, and it quickly became clear that they were special. Genuine care like this is rare, and we are deeply grateful to have found them. They provided the support we needed during a difficult period, bringing a profound sense of relief. Having this team work closely with our family has been such a blessing and has given us lasting peace of mind thanks to their help and commitment.

I needed a caregiver to help me for 3 weeks while I recovered from a medical procedure. With only a…read morefew days notice, Kim Scott found someone who could come in 3 times a day, feed me and my dog, walk & care for my dog, do light housekeeping & laundry, assist me with infusions I usually handle alone, help me remember the movement restrictions/do the proscribed movements, mail items and get my mail, organize items I needed to have ready access to AND she was delightful and brought sunshine with her.

Hey HHC Team, I just…read morewanted to thank uchenna for going above and beyond to assist with my wheelchair transfers couple of days this week. Her willingness shows that she is a proactive team player. Finally, I personally appreciate her magnanimity for taking the bull by the horns in helping out. I don't usually say things like these in my hay days but I have to say it this time around because it warrants it. Thanks Sly HHC client

Shannon and Ian V. are very pleasant to work with. I truly trust them for all care needs, excellent…read morecommunication and prompt attention. To say this office goes above and beyond is not enough. I would give 100 stars if I could.

First time using an in-home care service for my mother who has dementia. Shirley visited my home…read moreduring the weekend and reviewed the services offered and the intake process with me and my wife. Very prompt and professional service.

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

I am incredibly grateful to Sweta and her team of caregivers. Not only were they prompt and…read moreprofessional, but they also showed a level of empathy that truly set them apart. A special thank you to Sweta for stepping up on such short notice; your support was a lifesaver for our family.

I have worked with multiple agencies for providing care giving service to my 87 year old mom who…read moresuffers from servere arthritis and has mobility issues. Of all the agencies, SYNERGY Homecare run by Sweta and team stand out on top. She is an empathic listener, works hard on understanding the care and services needed and provides competent, compassionate and dedicated individuals to provide the service.

Excellent communication - explanation of care & coverage, assessments, therapy homework…read more.. Professional, on-time, safety conscious, friendly, quick to respond to msgs. My 86yr old father recently requested the team at St Jude Home Health again after receiving their help last spring. Keep up the good work! We appreciate you!

It takes a lot for me to review a business establishment but I am a strong believer that if a…read morebusiness is Very reputable, we should do our part in getting the word out there. My 90 year old Mom has been in and out of the hospital and they recommended home health care. Due to a slight clerical error of the hospital, I was connected with St. Jude home health agency when I originally chose another one. I do believe that nothing is accidental but incidental and I truly can say I was guided to the right path. St. Jude Agency was heaven sent. Maria and Rhyan, both Physical Therapist and the founders of St Jude Agency are nothing less than Very Professional. They staff their agency with the most professional and very personable medical in the business. They treat my Mom as if she was their own Mother and their expertise in their profession will direct a patient only one way and thats to the road to recovery. I would give this agency 6 stars if I could. I will in full confidence, recommend this agency to everyone! Thank you St Jude!