I recently contacted Alice Home Care for some advice as I had used them for my uncle during the…read morepandemic. I needed advice about help I needed in an area that Alice Home Care did not service and Alice was very helpful with a referral and also helped me with concerns I had with that other agency. The direct care I had with working with Alice Home Care was over the top. We were in the pandemic. My uncle had fallen and had Covid and needed home care. Alice met me at the house and we proceeded to get information from my cousin about what was needed for his father. Then my cousin fell ill during the talk. Alice saw the severity of the situation and brought in help within a couple of hours. This was amazing. And so badly needed. Eventually a longer term solution was found by Alice and the care was used for several months until my uncle moved to assisted living. Alice Home Care came to the rescue, brought in care that the family appreciated, and was very open in communications.

After total ankle replacement surgery I was confined to bed with an elevated leg for most hours of…read morethe day for two to three weeks. I had help from my family for the first week but did not know much help I would need after that. At 84 and living alone in a house with many stairs, I anticipated needing some care. I called Alice after the first week, seeking help with a range of concerns - I could not easily ice the wound on my own. Cooking and even minimal housekeeping were. still impossible. Having support nearby when I began showering felt essential. Alice listened carefully to my needs and hopes and set up a caretaker beginning just two days later. I could not have been more satisfied, my helper was organized, efficient, and very responsive. I felt cared for, the house felt clean and well stocked, she cooked and cleaned up as needed with minimal direction. Highly recommend.

Harbor Bay Assisted Living is a wonderful combination of professional concern for people and…read moresensitivity. In 2020, my mom spent one month at Harbor Bay for respite care after a hospital stay. She was always so positive about the care and respect Linda and the rest of the staff gave to her and also to residents who could not tend or speak for themselves at all. While there, we both also appreciated it was always spotlessly clean. Nancy, the owner of Harbor Bay Assisted Living, is frequently on site and very hands on with residents. Forward two years, and my mother has returned. She has been there for six months and is now in the position where she is no longer able to advocate for herself. Linda is amazing with my mom and doesn't hesitate to communicate with me. The whole staff is incredibly kind, compassionate and conscientious; mom is always clean and dressed, spoken with and encouraged. This is what adult care should be. I would highly recommend Harbor Bay Assisted Living for your loved one. Maureen D

From the owner: Harbor Bay Assisted Living offers complete and personal care services for seniors 60 years and…read moreolder, who need assistance with daily living due to physical and other conditions associated with aging. Our clean and beautiful care home is located in Bay Farm Island in the City of Alameda, a perfect location in a quiet neighborhood. We operate 7 days a week, 24 hours a day and 365 days a year. Harbor Bay Assisted Living prides ourselves on providing a facility that afford the best in comfort, care and services for the elderly. Our goals are for our senior residents to celebrate their years in our home and live to the fullest.

Andrew Slakey, the owner of Visiting Angels, came to our house to do an initial intake. He was very…read morepleasant, answered all our questions and met our needs. The two caregivers he sent at different times, LeSeanda and Laura B., were both great to be around and very helpful. Would use this service again and recommend it to others.

Andrew did everything he could to help get my family the right caregiver for my dad, and my dad is…read morepicky! My family is extremely grateful for the care that Andrew and his team had provided my dad and my family. We will be recommending them to anyone who needs an angel in their lives. Thank you, Andrew, Paolo, and all the caregivers that worked with my dad. Our gratitude is infinite.

Our family used FirstLight Home Care for about two months. Many of the caregivers who worked with…read moremy husband were kind and compassionate (shout out to Elite and Mechelle!)--this review is not about them. My issues lie with agency management. As my husband's care needs changed, we did not receive any reassessment or proactive involvement from management. Continuity between caregivers was very limited. I also saw that care documentation was inaccurate (e.g., marking things as done that were not done and things done that weren't documented). After discontinuing services, I took time to write several clear, detailed emails to the manager outlining specific concerns. But the responses I received left me feeling unheard. For that reason, I have not felt comfortable pursuing phone discussions. What was especially upsetting was the sense that responsibility for identifying care gaps appeared to rest largely on the ailing client and family. My husband was unwell, and I was managing work and other responsibilities -- which is why we hired an agency. In our view, agency management plays a key role in proactively ensuring quality of care. By analogy, a school principal does not wait for parent complaints before attending to student safety and educational quality. Since transitioning to AuCare, we have observed more direct managerial involvement. Their manager actually met with my husband directly (something that never happened with Firstlight) and offered helpful suggestions. Caregivers also demonstrate strong continuity, supported by accurate documentation practices and communication between staff. To top it off, Firstlight was so expensive. AuCare costs slightly less, and our experience has been better. I remain open to updating this review if management meaningfully addresses the concerns described above. Again, this review is not a reflection on individual caregivers. Our experience was shaped by gaps at the management and oversight level.

First Light has helped us with numerous patients that we have discharged back home. They are quite…read morecomprehensive with their services and we are happy with their results. The patients are well taken care of and happy with rates and care. Please refer your loved ones you will be happy.

I've worked with AEC for about a month now. The need came on suddenly so…read moreI didn't have a lot of time to set things up with them. We dove right in with the first time I needed them - on very short notice. From the beginning they have been very easy to work with. They work to have aides that match well with my Loved One. They communicate with me with clarity, confirm all appointments, keep me updated when wrinkles happen and things don't go as plan, and do it all graciously. And it's all reasonably priced. : )

I have been using AEC Home Care for a few months now for coordinating and accompanying a relative…read moreto and from medical apointments, as distance precludes me from performing this activity. As her medical needs change, they have been absolutely wonderful and highly adaptable to work with. She is treated with the utmost respect and caring and whatever transport needs that we request are 100% accommodated. These have included normal medical appointments but also visits to In-N-Out Burger, getting Safeway supplies and even a manicure! Having been in the medical profession myself, I am pretty demanding in that arena, probably even called high maintenance. AEC has met that bar, and even raised it with their excellent communication by Suzee. It's such a great feeling knowing that when you can't be there for a relative, someone who cares still is. Thank you!!

We couldn't be happier with the care and support we receive. The office team is always available…read moreand our caregivers are excellent.

The HCP's helpers are very good if you get a good match. The billing department has some issues…read morewith procedures. They withdraw on time but have trouble sending paid invoices to the insurance company for reimbursement causing potential overdraft for the client. The client has to constantly monitor HCP's billing.

The 50% off promotion caught my attention. I haven't left a review in years, but this service is a…read morelife saver and helps to reduce my stress, anxiety and guilt while I'm away at work. My 74-year-old mother became very depressed during the pandemic. But now her joy has returned. The owner visits my mom 3x a week at the hospital and keeps me connected through live videos and sends reports after each visit. I highly recommend!

From the owner: Heavenly Pears specializes in companionship and real-time storytelling grounded in the spirit of…read moreAloha. We become your new bestie—showing up with presence and genuine connection for individuals facing health challenges in hospitals, assisted living, or long recovery seasons. We provide steady companionship through visits, conversation, shared activities, daily phone and text support, and consistent involvement across weeks, months, and years. We also provide non-medical companionship for clients in coma or non-responsive conditions and keep families updated. Our team travels to clients when needed and offers flexible support in person or virtually. We capture meaningful moments through cinematic storytelling and provide real-time updates so families stay connected and reassured. With Heavenly Pears, no one goes through their journey alone.

This organization absolutely sucks! I am a mother of an autistic/bipolar adult. They are contracted…read moreto pay my daughters personal assistant. Its been 4 months and we are still trying to get them all the "paperwork" they need!! They never contact me to let me know they had lost and require additional paperwork. I have called them no less than 5 times and every time they mention a different form or document they need. They gave us the wrong W4 and I-9 forms then said we never filled them out!! Shame on you for making an already difficult process even worse. Its stressful enough having to deal with mental illness without your company adding to our stress!! Thanks for NOTHING!

We've been using Asian American Home Health on an as-needed basis for years, and I've been…read moreconsistently impressed with the quality of care and service provided by the entire team. From the case manager to the nurse, physical therapist, and occupational therapist, everyone has been professional and attentive. I am especially grateful for the occupational therapist, Joelle Lin. She is experienced, knowledgeable, and highly professional, and she genuinely cares about her patients' well-being. She is truly exceptional.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.