This review is about our wonderful care taker Susan Rhoades. My Mom who is in her late 80s has been…read morebattling with dementia. My super Dad, who will be 90 soon, is the main reason she's still around and healthy. But he just survived a mild stroke and physically, he's not as strong as my Mom. As their children, we spent a lot of time helping them but with dementia, it's a very difficult and emotionally exhausting ordeal to handle. We were beyond lucky to have found J&M Home care service; especially Susan. Susan is a super bright lady who has a deep sense of compassion, empathy, patience and the knowledge of the disease. Within a couple months under Susan's care, both my parents' health have improved significantly. My Mom seems so much happier and those moments of her feeling frustrated and feared have reduced significantly. With My Mom's health improving, it has helped my Dad and the rest of us feeling so much lighter and happier. What special about Susan is that, even though my Mom speaks mainly Vietnamese and Susan speaks English, the love, care, understanding and compassion Susan has for my Mom overcomes any language barrier. I am so grateful for Susan and her heart. We are taking each day we have with our parents as a blessing. We pray that Susan will stay with my parents, especially my Mom, for a while. Sometimes, God sent an angel to us in a form of a beautiful and wonderful lady! Based on our experience with Susan, we highly recommend J&M Homecare Service to those who are looking for a trusted care taker to look after our loved ones!

We were told to avoid bringing a family member home on hospice on a Friday, because it is difficult…read moreto find help on the weekend, and it can be overwhelming to learn and provide 24/7 care to a fully dependent non-ambulatory loved one with the one "training" provided by the hospice nurse. That advice was 99% true. The 1% where it wasn't true was J&M Homecare Services. Constance was truly empathetic to our Friday night plight, and came over early on Saturday morning to assess our needs. She was caring and compassionate and really wanted to help us. She guided me through the process and the forms. They clearly have experience working with Long Term Care insurance companies and have an easy to follow process to help you get reimbursed. She immediately reached out to her scheduling team and I received a call that afternoon trying to schedule someone for the very next day. By then we were scrambling and had found help through a family friend, but still needed someone for Monday. On Sunday their scheduling expert had found someone for Monday. They worked during the weekend to try and fulfill our needs and the four other companies we tried calling on Friday all said they'd talk to us on Monday. Monday came and our provider was great. My mother was in the final stages of the dying process and our aide helped us clean, bathe and dress her without a second thought. My mother passed peacefully soon after. Watching a loved one pass on in front of you is a very emotionally trying experience, but having last minute help made an unbearable situation feel slightly less horrible. I had only one short experience with the person who came to care for my loved one, but the effort the company put forth fulfilling our needs at the last minute on the weekend feels like an industry exception. I would absolutely recommend J&M Homecare Services.

Alyna Rizvi is the owner of Assisting Hands. I have been using this business for a few months…read more The caregivers are excellent; caring, knowledgeable, supportive and friendly. They do what it takes to keep the patient comfortable. The owner, Alyna, is efficient and returns my calls in a timely manner. She always works hard to assign a caregiver whenever I need one for my husband. I highly recommend this business if you are in need of caregivers for your loved ones.

Assisting Hands came right when I needed it the most. I have been caring for my 93-year-old mother…read morewho suffers from Alzheimer's for the past 4 years. Her condition has deteriorated to the point that I was reaching burn out and needed some additional help. After speaking with owner, Alyna, she scheduled a time to meet me and my mom on the same day. That was the day when she was able to witness one of her combative moments. Realizing how important it was to provide some assistance, she went through the intake process to assess my mom's needs. I requested a Spanish speaking lady and she immediately got to work on her research. About 2 weeks later, she had the right person for me, brought her to our home to introduce her and get her started. My mom was not eager to have a stranger come to take care of her and, needless to say, we had a very difficult first day. However, Maria showed great patience, a very caring and calm attitude, followed all my instructions, and little by little she won her over! We just finished our second week and so far I'm very happy with the results. The bond between Maria and my mom is getting stronger and we keep making progress. I'm so relieved to have and extra pair of hands that will help maintain my sanity! Thanks Alyna for being there for us!

My wife's home health nurse Jennifer is greatly amazing. My wife loves her so much. Even her…read moresupervisor Mark and reliever Mercedes. They are very friendly and checks the patient well. The physical therapists, occupational therapist and social worker were all good too!

Gwen was always late...sometimes over an hour, and she didn't do much when she came. Rhianna was…read moreincredible and was the only one who helped me in my recovery. The actual RN, who did not wear a mask, was only interested in making sure that I knew SHE was the RN and took a picture of my scar and checked my temp. Quite disappointed that this service was so inefficient when the outpatient surgery and PT was so efficient.

Karo Mina Care Home has been my 95 year old mother's home for 1 1/2 years now, after a serious fall…read morewith complications. Mona and her staff always treat their tenants with love and affection. I knew my mother was well cared for and never worried about her. Mom has eaten well and has done so well we are bringing her home. We never thought Mom would be coming home as the doctors told us she would need 24 x 7 care for the rest of her life. She has thrived under Mona's care and I am sincerely grateful. I would not hesitate to place a family member with Karo Mina. They will be well taken care of.

"BEWARE OF WOLVES IN SHEEP'S CLOTHING"! This is NOT…read moresomeplace where you want to leave a loved one. After my father passed away unexpectedly, I wanted to have Mom closer to me. She & daddy were at a wonderful Board & Care, but when it was just Mom; I decided to move her to the East Bay. I found Karo Mina through a referral service and went to check it out. The son, Fady, was there. He put on a really good show. I told him that there were some things that were very important, when it came to Mom's care. He assured me that they would take great care of her. I met the caregiver, Cheyenne, while she was doing meal prep. She was a really nice young lady and a great cook. While she was there, caring for Mom; my Mother was kept clean, dry and well fed. But then Mona fired her. Then hired another helper and after screaming at her over the phone, (which I heard); she fired her. Then another person was hired & fired. After that, Mona decided that she and her son Fady; could do it by themselves. As there was ONLY 1 PERSON, OTHER THAN MY MOTHER, to care for. Mona began to complain about my mother's weight and that it was difficult to change her. I asked if I should look for a new place and she said that she could handle it. Well, my fiance and I went to visit one night and I guess it was around 5 minutes after visiting hours; which they never told me about. I rang the door bell and we could hear 2 very loud dogs, barking and running around inside. She complained that it was after-hours and I asked could we just visit Mom for a couple of minutes. After letting us in, is when I saw the true Mona. She was very bitter and angry, as she overheard me tell my fiance that Mom was extremely frightened, as the uncontrollable dogs ran into Mom's room, barking loudly and running around, jumping on us! Mom 's room was pitch black, no music, no TV and she was crying. I closed the door, so that we could visit and help to calm Mom. She is in her 10th year of Dementia, can only speak a few words and is 100% Bed Ridden. She is very vulnerable. Mona bursted into the room, screaming about how she had the right to have dogs and that the lights were out bc Mom was trying to sleep. She flailed her arms around and as she was screaming, headed for me angrily. Thank goodness my fiance was there, and he stepped in between us, putting his arms up and asking Mona to please calm down and to let us visit in peace. Mona then started screaming: 'I want you all out of here! Get out and I want your mother out of here. I am giving you 30 days notice to GET OUT"!! My mother was there from Nov 7, 2021 until Jan 23, 2022. She is just beginning to recover. She shook when anyone tried to touch her and cried all the time. She was so frightened. She had been left in dirty diapers and a dirty gown, from the day or two before; when the medics transported her. I know that Mom was abused, but I can't prove it; as Mom cannot tell us. But I know. PLEASE, STAY CLEAR OF THIS PLACE. FADY IS VINDICTIVE, MEAN, SCARY AND I AM AFRAID OF HIM. (The one person who is left there is afraid of both Mona and Fady. I wish that I could have warned James' family before we left). Mom is slowly recovering and is being well cared for, in a different place.

I was very happy with the care we received from comfort keep home care. My aunt's condition…read moredeteriorated rapidly and we needed to put a caregiver in place on short notice. Comfort keep came out right away and was able to start the shift the next day. Our caregiver, Kenny, was knowledgeable, kind, and trustworthy. My aunt resists outside help, but Kenny quickly put her at ease. Communication with the office about scheduling and billing was perfect. Highly recommend this company for your caregiving needs.

From the owner: At Comfort Keep Home Care, we provide exceptional, heart centered care to seniors and disabled…read moreadults, transforming daily challenges into moments of comfort and dignity. Specializing in Alzheimer’s and dementia care, post hospital recovery, and hospice support, we offer tailored caregiving solutions to meet each client’s unique needs. Our services include personalized assistance with bathing, dressing, grooming, and incontinence management; safe mobility support, such as transferring, positioning, and ambulating; and home management tasks like housekeeping, laundry, meal preparation, and shopping. We also provide medication reminders, transportation for errands or appointments, and genuine companionship to foster emotional well-being. At Comfort Keep Home Care, your family becomes our family. With unwavering dedication to dignity, respect, and reliability, we ensure your loved ones receive extraordinary care that enhances their quality of life because every moment matters.

First the good- very beautiful building, nice to visit…read more good food, very nice wait staff and chef in dining room. Pretty grounds, flat and good for walking. quiet location. Very kind front desk staff. The cleaning staff is very good and the maintenace staff are also excellent, The Cons- 1-Rent will increase 7-8% every year to the day. 2-If you pay for showers, your parent may or may not get them, maybe 25-50% of the time. They seem understaffed and do not have a transparent way to keep track, report or let family know 3- the elderly must put their laundry into the hallway for pick up which is difficult given that the doors are very heavy and most residents use walkers and canes. 4- Do not rent and apartment on the 3rd floor unless your parent is able to use stairs, the elevator breaks at least once a year due to water issues and there is only 1 elevator to the 3rd floor so they are stuck up there until it is fixed which sometimes is weeks if they can't use the stairs. 5- Since the corporation of IVY park took over this facility, the most of the staff turns over every 1-2 months. you will not get to know a caregiver, they don't even attempt to introduce you to care givers. The management, nursing, and activity directors change about every 2 months so there is very little accountability. the only staff that has been constant is the waiters, the maintenance crew and the front desk. 6- their "fall and call button" is a one way system (no voice) so the elderly do not know if the call has been received and the response can take up to 2 hours or never, so if your parent is mildly cognitively impaired and does not carry or cannot use a cell phone, it is not a reliably safe system. Unfortunately they have not invested in a better and more updated system. Overall, it's very hard to find good care for the elderly and Ivy Park, despite the high cost is a mixed bag. I'm not sure that any other place is better, but just be aware of what you are getting into before you sign on the dotted line.

I went to see my dear friend that fell due to hydration and neglect ... after she had been in the…read morehospital several days and then returned to her room at Ivy Park . She had been returned on Sat and I went to see her on Sun afternoon. When we got there we found her yelling for help half on half off her bed with a soaking wet brief on the floor and her hospital gown barely on her . We got help and the staff said they did not know she was back!!!! She had not gotten dinner the night before nor breakfast or lunch that day or help changing and was thirsty and the bed was awful wet etc! Complete irresponsibility ! She had been calling for help for a long time she said. If we hadn't gone to visit her who knows when they would have checked on her? That being said Maisha was great once we got her to help us . She got her a meal which was eaten right away! . This place is severely understaffed! We and others waited 10 min to get in from the lobby then had to wait to get let out as there was nobody on the floor to help !! We are friends and keep finding her in bad straights when we go visit!! There are no call buttons so the very least the staff could do is check on ppl like her (who can't get up by themselves ) to make sure they are ok . Terrible !!!!

My mother was a resident at Springtime after a stroke for a few months. This residence is very high…read morequality. The care givers have been there for a very long time and are very kind and caring. The owner Lawrence was excellent. He communicated well to our family and any help was always provided in a timely manor. He was very accommodating to her needs and went above and beyond to assist her.

Two months ago, my dad moved to Springtime Residence as he fought a deadly brain tumor and could no…read morelonger live with my mom. Throughout his time at this amazing board and care house, he thrived and had top-notch care. Lawrence, the owner, is very hands-on and is often there to ensure all residents are comfortable and have their needs met. The caregivers are simply amazing, dedicated human beings who go above and beyond their jobs. Bonnie, Lydia, Rebecca, Jose, and others truly cared about my dad as a human being. When my dad was in his last days and hospice was called in, they literally got up every hour in the middle of the night, to check on my dad and make sure he was okay. This goes well-above what we expected. This truly is a home, and the six rooms for residents truly feel like any house would feel. One thing my dad especially loved, the food! His favorite subject while living at Springtime Residence was the food he had at each meal. The caregivers became his friends and part of our extended family. They were loving, gentle, and saw to all of his needs. If you are looking for THE BEST in a home-like environment, then Springtime Residence is your destination for top-notch care. We feel very lucky my dad spent his final months there.

Excellent communication - explanation of care & coverage, assessments, therapy homework…read more.. Professional, on-time, safety conscious, friendly, quick to respond to msgs. My 86yr old father recently requested the team at St Jude Home Health again after receiving their help last spring. Keep up the good work! We appreciate you!

It takes a lot for me to review a business establishment but I am a strong believer that if a…read morebusiness is Very reputable, we should do our part in getting the word out there. My 90 year old Mom has been in and out of the hospital and they recommended home health care. Due to a slight clerical error of the hospital, I was connected with St. Jude home health agency when I originally chose another one. I do believe that nothing is accidental but incidental and I truly can say I was guided to the right path. St. Jude Agency was heaven sent. Maria and Rhyan, both Physical Therapist and the founders of St Jude Agency are nothing less than Very Professional. They staff their agency with the most professional and very personable medical in the business. They treat my Mom as if she was their own Mother and their expertise in their profession will direct a patient only one way and thats to the road to recovery. I would give this agency 6 stars if I could. I will in full confidence, recommend this agency to everyone! Thank you St Jude!

Since my first contact with Susan Ja, I felt really connected, comfortable and she explained…read moreeverything very clear and all the process of hiring has been running smoothly, she has been helping me every step of the way and I can't wait to work for this Company when someone welcomes you this way it feels like you are working with family already. Looking forward toward to work here for many years to come :) Yannet Torres

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

I've come across Nikhil's office a few times through local coordination and discussions around…read morefamily care needs. My impression has been that they are calm, attentive, and very mindful of how overwhelming home care decisions can be for families. They seem to take a thoughtful approach to each situation and focus on what will realistically help at home rather than offering quick solutions. Communication has always felt clear and easy to follow. Overall, a dependable and considerate team serving the East Bay Diablo and Tri-Valley areas.

I've had a great experience with Right at Home. The owner, Nikhil, is a really good guy who…read moreactually has integrity and empathy. It's hard to find people you can trust like that, but he makes you feel like your family is genuinely cared for. Definitely worth reaching out to them.