My Mom moved into Mercer Hill in October 2022. She was so excited for all of the opportunities and…read moreamenities promised at the time the contract was signed. There were many positives about life at Mercer Hill. Beth Lynn, Activities Director and McKenna Kingsbaue, Associate Activities Director are amazing. They treat the residents with respect and compassion. They work hard to plan trips and activities that will interest the residents and my Mom loved both women. Unfortunately, my Mother fell ill in December and was placed on Hospice in January. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. However, instead of being met with concern and compassion I was met by Daniel Thompson, Guest Services Director with attempts to block my Mother from being in her own home in her final days. While still getting my Mother settled into her bed and hospice arranging care, Daniel came up to my Mother's room to confront me about bringing her back to her apartment insisting that they have never had anyone on hospice on the Independent Side. (so the obvious concern was that Mercer Hill would not be profiting off my mother's last days). I explained to Dan that I had arranged all of my own care and that Mercer Hill would have no responsibilities and as she is on the Independent side this fits with the message that Dan consistently delivers to the residents stating that residents on the independent living side must care for themselves despite their own website stating differently. When I let Dan know that my Mother and I would not be leaving and informed him that I would sue if necessary he stood 10 feet from my dying mother and laughed. As I pushed back on Dan, letting him know that I intended to grant my Mother's wish to die at home he informed me that he would need to speak with Debra Bodner the General Manager and ran off downstairs. At no point during this brief and unsettling conversation did Dan ever ask about my Mother, express concern for the fact that she was on hospice and clearly ill or even ask how I was doing under the circumstance. When Dan returned 30 minutes later with Beth Lynn the Activities Director Dan still expressed no compassion or concern for the situation and very haughtily stated that "she can stay as long as she has 24 hour care". When I confronted Dan about his attitude and the fact that he had the indecency to laugh at me while my Mother lay dying he again began to laugh and told me that he brought Beth with him to show compassion. Let me remind you, Daniel Thompson is the Guest Services Director. His job is to take care of the residents, listen to their concerns and address them as necessary. Dan is never out among the residents, he shows no interest in the residents or their well being. Shortly after my Mother's death, while speaking with one of my Mother's friends, Dan walked by and the friend referred to him as the biggest Dead Wood at Mercer Hill and stated that he is worthless. After learning how my Mother and I were treated in her final days, many residents complained to me that neither Dan nor Debra had any concern for the residents and that if complaints were made by the residents they were summarily ignored by Dan and Debra. An experience I had myself when talking to both after Debra raised my Mother's rent $500 per month (a 40% rent increase) on her first anniversary. Debra Bodner, as the General Manager showed absolutely no empathy for the fact that the residents lived on a fixed income and that a 40% rent increase was in fact cruel and unethical. It concerns me that Dan and Debra are running Mercer Hill as I have seen many negative affects from their obvious lack of concern for the residents and hope that the owners of Mercer Hill realize that a community with many wonderful features is slowly being destroyed by the very people whose job it is to care for and protect the residents, Daniel Thompson and Debra Bodner.

Don't do it! Don't get fooled with all the bells and whistles. Horrible place for any family…read moremember who has dementia, or can't advocate for themselves.

My Mother was admitted to the Wesley Skilled Nursing Facility in Doylestown, PA after discharge…read morefrom the hospital. While the facility itself could use some updating (that's the reason for 4 stars instead of 5) the Staff is incredible and they were extremely helpful during my Mother's stay at the facility. Nurses Anna and Vicky were incredible and my Mother, who was not the easiest patient, liked them very much. Unfortunately while at the facility my Mother's health declined quickly (not due to the treatment by the facility) and they helped me to transition my Mother to Hospice and made it possible for my Mom to go home to her own house for her final days. The Director of Nursing and the facility Manager were incredibly helpful in setting up Hospice and were extremely supportive of me as the caretaker. I am grateful to the staff and would recommend them to anyone.

Wesley Enhanced Living provides support for family members, in addition to the excellent…read moreenvironment residents enjoy. Coming from out of town, it is a pleasure to stay in WEL's guest suite. The accommodations are beautiful and give a very relaxing atmosphere. WEL's staff portrays an overall warmth with friendliness and helpfulness. The meals, also, deserves a very high rating. I would highly recommend this facility. My only wish is that I had such a facility close to my hometown.

The warmth of the community was impressive. I had a chance to tour the skilled facility, where I…read morefound staff to be pleasant. All area were cleaned and well maintained. If I had a loved one needing a skilled facility... this would be the one.

I was verbally abused and lied to repeatedly by management. The poor reviews on here and other…read moresites are justified. Stay away

My parents aged out at Telford, starting in independent living and then moving through every level…read moreof care that they had (Skilled, Personal Care, and finally Memory Care). I was not a fan of them moving in due to my perception of "nursing homes" but I learned otherwise in the four+ years they were there. Literally every single person we interacted with from the nursing staff to rehab to cooks, laundry, maintenance staff, etc. was like family. The professional level of care that my parents received (and us as their family) cannot be overstated except to compare it to the compassion that went with it. We were really clueless about what the last years of their lives was going to entail, and the staff here did it so much better than we ever could have. My husband and I ended up getting on the waiting list and now have a deposit down on one of the carriage homes being built; it doesn't get any better than this for end of life experiences. Aside from the fact that the carriage homes are gorgeous, the kind of care that is there as a "safety net" is exactly what we want. The added bonus is us both being on the same campus if one of us starts to fail in later years; not only does the other one not have to move, they can walk to visit, take meals and do activities together, and in some cases actually be together in the advanced care. (My parents were together in Memory Care.). I highly recommend Lutheran Home @ Telford.

I toured several facilities in the area and Telford Lutheran Community was the best choice for my…read moreparents. They have all levels of care. My father moved into independent living while my mom had to go into skilled nursing. My father is able to visit my mom everyday since they were located within the same campus. Bad weather no problem, you only have to walk across an enclosed bridge. The various levels of care both my parents have been receiving is exemplary. Telford Lutheran is like the Ritz Carlton of care facilities. When I would visit my Aunt in Florida I wondered why she did not get the same care at her facility. She was paying almost the same every month. Telford may be a little more than other communities but it shows in the care and people they hire. If you are searching for a place for your parents I would put Telford Lutheran on your list to review. You will not be disappointed.

I wish I could give this place zero stars. The conditions here are nothing short of horrifying…read more Upon walking in, the overwhelming stench of urine hits you immediately--it's absolutely unbearable. As if that wasn't bad enough, you can hear patients screaming for help from their rooms, yet staff ignore them. It's truly heart-wrenching to witness. My handicapped father was sent here for rehab, and what happened to him is beyond unacceptable. He has no use of his legs, and they left him hanging off the bed, completely unattended. It's clear they don't care about the well-being of their patients. The place is filthy and unfit for anyone to stay in. It should be shut down immediately. If you don't believe this, anyone can walk right in and go to any floor--security seems nonexistent. This is not a hospital; it's a house of horrors. Do not send your loved ones here. -Review from my GF

Nurses aides and staff were friendly, kind and caring to our family and my mothers' needs during…read moreher hospice stay. They went above and beyond my expectations. Even though it is an older building, her room was very clean, updated and spacious.

Profound disappointment regarding the lack of service and compassion from this business. My husband…read morewas on hospice and I needed an overnight caregiver on his final days so that I could get relief from caring from him 24 hours a day. Night 1: the company called 30 minutes before arrival and stated they couldn't come. Nights 2, 3, and 4: Caregiver arrived but didn't have the skills that I required and contracted for. Night 5: the company called 20 minutes AFTER the scheduled arrival time, stating that they couldn't come. Bottom line is that they did not meet their contractual obligations by 40% (not counting the lack of contracted skill level of the caregivers) but they expect me to meet my contractual obligation by paying 100% of the bill. That is unacceptable. The company is aware of my dissatisfaction.

Honestly? We are having a great experience with Visitng Angels who are helping my elderly mom…read morethrough home-hospice during the Covid crisis. Denise in sales, Tina in Scheduling and the myriad of wonderful caregivers - Especially Erika E. - have been so kind to my mom. The clean her and change her adult diapers. They keep her fed, hydrated and comfortable. Alzheimer's is a horrible way to go. They also offer support to my father who is slowly watching his wife pass away before his eyes. It's so very sad. We depend on visiting angels for quality care and so far, we are getting it. THANK YOU, Visiting Angels!!

RUN, do not walk AWAY from this horrible home care. Unprofessional, rude and arrogant. Intrude on…read moreprivate matters that does not concern them, stating their views on medical care. Seems to care about unimportant matters instead of quality care for hospice patient.

Don't bother hiring this agency. They're supposed to be…read morefocused on and only provide personal care however they insert themselves in the medical care of their client when that client already has a dedicated medical team and dedicated family ensuring the best possible care. The office did not listen to us when we asked them to disengage regarding any medical interference. They gave medical advise to their caregivers to follow that was 100% wrong. They falsely claimed our parent was in pain, that we ignored it and would not treat it. They did so even after we addressed it with them, and the nurse from the actual medical team confirmed our parent was not in pain and validated we were acting appropriately on our parent's behalf, taking wonderful care of our parent. It's a real shame as the caregivers appear to be conscientious, hard working, caring, kind people.

My beloved dad recently passed away after losing his battle with cancer. During his last months, he…read morewas lucky enough to have had Claire as his caregiver and friend. I firmly believe that Claire extended my dad's life because of the love, laughter, compassion, silliness and extraordinary level of CARE she gave my dad - and she made him feel alive more than he had in a very long time. She was so good with him and he enjoyed his time with her so much that he actually forgot he was sick when she was around. They became forever friends, even though "forever" didn't last long enough. From the very first day that I contacted Always Best Care of Upper BuxMont/Doylestown to arrange home care for my dad, I was met with an impressive and unexpected level of kindness, understanding and humanity. The owners, along with their team, felt like part of my family - which sounds strange I suppose, but there's really no better way to describe it. This is not your typical caregiving agency, that's for sure! I will forever be grateful to all of these wonderful people for how well they treated my dad.

ABC SENIOR care is a seriously compassionate company. In a world where many seem to to only looking…read morethemselves, Ken Good goes above and beyond what he needs to do. All his work is motivated by truly good heart.