Went in to get my broken watched fixed ended up having more problems then I originally planned for…read morestill only charged me 8 dollars to reconnect my band and adjust it while finishing in 20 mins or less excellent service

I often go here to replace watch batteries and the associates are always helpful and knowledgable…read more Recently, I brought in several watches, some requiring more effort due to type of watch and Deborah was super, taking real care with each one. I was very happy with the result. Would definitely go back for battery replacement and to purchase merchandise.

So back in the beginning of July 2025 I brought my antique mantle clock to this guy and asked if he…read morecould fix it. He said to come back in at the end of August or the beginning of September because he'd look at it again as he was booked up. Now mind you...he thoroughly looked at the clock inside and out and told me to bring it back.....which I did today. The minute I took it out of the bag he says "Oh...I don't think I work on these anymore." Then opened up the back looked at it again and said, "Yup...don't work on these anymore." I was more than flustered when I asked why he didn't tell me that back in July and he just said "Well I worked I them back then." No apologies for the inconvenience...nothing. Then he said he thought a guy in Nazareth works on clocks like my mantle clock. I asked for the guy's name and he said, " I dunno." I said thanks for nothing and left. I was more than a little upset being I woke up early to take this precious piece of my family history to the Fair Grounds to this joker in the hope of it being fixed and finally hearing its chimes after it being silent for so many years. DO NOT take your precious pieces to this place. This guy's personality is a total turn off.

Have owned a Loricron 4/4 Westminster regulator wall clock for decades that suddenly stopped…read moreworking on Christmas. Called shop on morning of Saturday 1/4/2025; brought the clock in circa 11am; repair person diagnosed the problem on the spot; even had an upgraded replacement mechanism in stock; received a call around 1:30 PM the same day that the clock was repaired - simply outstanding!!! The clock is working perfectly, and the new mechanism has more features than the original. Repair person even took time to explain the new mechanism operation; gave me some tips along with instruction sheet for proper setting and battery replacement. They even offer a 1-year warranty on the repair with proof of purchase. Tough to find a clock/watch repair person these days, let alone one that seems to know what he is doing. Couldn't be more pleased with the service even though some might find the repair cost a bit pricey (you get what you pay for IMHO). Am looking forward to many more years of use on a model of clock no longer in production that we just love.

Ron was super helpful and replaced my watch battery on my Michelle watch. His price was so…read morereasonable!

I just bought a new watch, and I did not know how to make the band smaller. I saw Back in Time…read morewhile out shopping and went in. They were awesome! They adjusted my watch band and showed me how to do it in the future. I am definitely returning!

Friendly, fast battery change. Will probably come back to fix a grandfather's clock in the future.read more

Old world craftsmanship. Great customer service. Pricing is beyond reasonable. This is the one…read moreyou want it

My vintage Enicar diver is back up and running accurately. Expert, honest service at a reasonable…read moreprice. Highly recommended.

Great spot to get watches repaired. I can't speak to more complex asks, as the 2 watches I brought…read morein simply needed battery replacements. I came in just before they close for lunch at 12:30 pm and was asked to come back at 1 pm when they re-open. When I came back just after 1 pm, there were a few other customers, so I had to wait 10 minutes or so, but the actual process of my watches being fixed was very quick and was only $10 total. Service was also very friendly. I would definitely come back for any watch repair needs. They currently have a notice on their door that they are closed on Thanksgiving and Black Friday this year.

Meggan created a beautiful ring out of jewelry I brought in from a beloved family member. So happy…read morewith her work on this meaningful piece, and I'll trust her with all my jewelry needs in the future.

From the owner: With each curve and contour, our master artisans blend timeless techniques with modern flair to…read morecreate pieces that are both classic and contemporary. From the fiery spark of an idea to the final polish, every piece of jewelry is a journey through the hands of passion and precision. Whether you’re looking for that perfect engagement ring to say “I do,” a signature necklace to commemorate a special occasion or an expression of your own personal style, we tailor each piece to be as unique as your story. At Gilded Design Studio, your imagination is our blueprint.

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I purchased an awesome watch in amazing condition for a great price. Andrew, the owner is easy to…read moredo business with nice guy professional and everything was exactly as described. If you're looking for a gray market watch, this is a great resource

Will not go to another jewelry store because I love and trust this one so much! Staff members are…read morealways so kind and go out of their way to help. Before a few months ago, I had only had brought jewelry there to be fixed, but more recently bought a ring from there that I can't stop staring at! Grateful to have someone close that I trust with items that are very important to me.

Bought a mens Titanium ring from them, took it home tried to return it less than an hour later,…read morethey would not take the ring back for a re4fund, simply tried to up sell me. I found the same ring on Amazon for 120.00 less. Shame on me for not knowing and shame on them for ripping me off!