Really really appreciate this wonderful team that cared for my Jeep. I got sadly hit by a drunk driver, and thanks to Henry and the team, I was back on the road in just 4 days and better than ever! They are so fast! Text updates telling me how it's going. And honestly the nicest people I have met. When you get into an accident, it's horrible, but this team was the silver lining to the entire situation. Trust that you'll be in good hands here Thanks for taking great care of my Jeep! read more

I had a disappointing experience during my visit this past Tuesday, July 21st, and want to share it for anyone navigating a similar situation. Some context: I was recently hit by another driver and was determined to be 0% at fault. My insurance directed me to this location for a damage estimate on my older vehicle, which has some pre-existing paint delamination. I arrived at 11:25 for an 11:30 appointment. Both inspectors were unavailable, which I understood. I was fine to sit down and wait. Around 11:35/11:40 a walk-in customer arrived after me, and while the front desk acknowledged I was ahead of him, he was served first when the inspector returned from lunch. If appointments exist to guarantee order of service, mine didn't seem to matter. When my inspection did begin, I was told I would need to sign paperwork authorizing them to proceed. That I'd need to sign over my car before ever seeing a written estimate or knowing what the insurance would cover. (This is not what my insurance told me - I was informed by insurance that I could go for the 20-30 minute inspection, get the quote, then make a decision on a different day if I chose). When I asked whether I could pull out of the process with them after signing if I wasn't satisfied with the estimate or repair plan, I was told by the inspector that doing so could likely negatively affect my insurance. Signing blind and being told there are consequences for changing your mind after the fact felt like an unreasonable ask, regardless of how standard that process might be. A clearer upfront explanation would go a long way. The inspection then had to be restarted entirely with an Allstate representative, who wasn't available to see me until after noon. Between my 11:30 appointment, being passed over in line, the first inspection, and then waiting again for the Allstate rep, there was little progress made until well after my initial appointment time had passed. Throughout the second walkthrough, I felt spoken to in a condescending manner. I'm not a collision repair expert, but I am a competent adult asking reasonable questions about my own vehicle. The energy I received when asking how my replacement door would be color-matched to the rest of my car suggested my questions weren't being taken seriously. There was also an offhand comment made when the Allstate rep got into my car and heard a foreign-language radio station, directed at me. It was framed as a joke but landed as odd and unnecessary. I ultimately chose not to proceed. When the inspector had to remove the marker used during the first walkthrough, he made a point of noting aloud how difficult it was due to my paint condition. I can't speak to the quality of their actual repair work. Perhaps it was an off day. But between the wait times, the paperwork process, the condescending communication style, and a few unnecessary comments, I left with a bad enough impression that I won't be returning and I wanted to share my experience with others. read more

Took our vehicle to golden west collision to get our hr-v rear trunk lid repaired. Henry the service advisor is top notch. He'll keep you updated every step of the way! The quality of the work is amazing. Beautiful work! This is the place to go to. Easily 5 star!!! read more

I have been to Golden West Collision Center a couple times already (unfortunately but fortunately lol). However, every time I have came I have gotten amazing customer service! I recently just brought my car in because my window was having issues on the same side where i had gotten it fixed (warranty fix) and Christina helped me out and got it fixed right away! I really appreciate how much they really try to help you out even if they are extremely busy! HIGHLY recommend coming to Golden West Collision Center for any of your car needs!!! read more

Christina and entire team was fantastic throughout the entire repair process on my Toyota Tacoma's hood. they were professional, communicative, and genuinely cared about ensuring everything was done right. The repair work looks perfect, and the whole experience at Golden West Collision was smooth and stress-free. A job very well done! read more

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My Experience Excellent work, best customer service, Front desk Tee , as well service advisor Daniel helped and explained everything about process, they take care of my rental car from Enterprise. Update me every step. They work with mostly every Auto insurance companies. They make everything easier. I will definitely recommend them to all my family, friends . Special thank to Daniel, Tee and Joe Dhanen Shah read more

I recently took my subaru outback in to get the passenger side fixed. I initially thought I was hearing some type of air coming in from the passeneger side so I took it to get looked at. Mario had one of the technicians drive with me to see in fact if there was an issue and the tech assured me that it was normal. He also told me that if I run into any issues in the future to just stop by and let them know. So thankful that they went the extra mile to ensure that everything was fine. Mario and team did an amazing job with their customer service! Highly recommend taking your car to this shop! read more

Daniel did a great job on the scratch repairs and follow-up cleaning! I would recommend this place for any of your car repairs.

My insurance referred me to Golden West for a repair, and the overall experience was excellent. The team provided regular updates on the repair's progress via email and text until the work was completed. Although there was a minor miscommunication toward the end, Joe promptly resolved the issue. I would like to express my sincere appreciation to the entire team--including the receptionist, Christina, and especially Joe--for their outstanding support and professionalism. read more

Brought my Tesla Model S in for minor body work. Wanted to ensure quality work as my daughter was going to drive it down to southern CA for college. First time w/ Golden West. They did a fantastic job on the car! Service was prompt with excellent pricing and attentive customer service. Received periodic updates via text and the work was finished when promised. A trustworthy family-owned business that treats customers like family. Thanks Joe and crew! read more

The best experience I've had with any company related to my car. We worked with Andres who was very communicative and personable. We brought our car in the day after Thanksgiving, and everything was done with 2 weeks. They clearly explained everything to us, and the whole process was smooth (including getting the rental car). Getting into an accident is always stressful, but the quality of work in replacing our bumper was the best we've experienced. It may seem small, but the car was immaculate when we picked it up. I generally keep it pretty clean, but having it detailed was such a nice cherry on the top of the whole interaction with them. read more

Henry went above and beyond to make my car look brand new. He was sincere and attentive, and he clearly loves his customers and is committed to their satisfaction. My car looks amazing! read more

No desappointed with the quality repairs and the service at this shop ! always is a peace of mind bring the car for repairs to some one knows what is going on and proper repairs are done !!! Thank you ! read more

Went in to get a small fender bender looked at & Oscar made the job easy & quick plus the work he did came out better that I ever expected. Gonna come back to get other work done to my car but I absolutely love this place. read more

Golden West Collision Center - Car Aftwe the work - Body Shops Near Me - Sunnyvale, California

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Golden West was a great place to go to. I was checked-in very quickly and Daniel went around my car and described the work that needed to be done and how long it would take. Everything was done professionally and efficiently. They partner with a local car rental company and I was able to score an Audi A6 while my repairs were being completed. The work was done and delivered on time and as promised. Henry walked me around the car and summarized what was done. They made sure I knew my warranty and signed me out. It was a great process and I will go back if needed. read more

Golden West Collision Center - After - Body Shops Near Me - Sunnyvale, California

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These guys are the best! Everyone at this shop is so friendly and great to work with. They did a beautiful job on mine and my boyfriends car after recent accidents and where super responsive and transparent through the whole possess. I couldn't recommend them more!! read more

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This is the 2nd time I have taken my car to Golden West. Both times, my car was meticulously repaired and returned within 7-10 days. The first time, I had been side swiped while on 880 in 2020. They shared photos of the damage underneath the exterior, and it was crumpled. They repaired and replaced the areas, and they tested the car after. This 2nd time. I was rear-ended while stopped at a light. The damage was a little bump and crack on the rear bumper. They repaired the bumper beautifully. They kept us in the loop everyday via text, and we always knew when to expect to pick up the finished car. I highly recommend Golden West. They always make you feel like the priority and work easily with our insurance coverage. read more

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What a horrible experience. I was involved in an accident that wasn't my fault and chose this body shop due to their location, being Toyota certified and also a small family business. Everything was fine the day I brought the car in, and for a little after. There was some trouble getting some after market parts that were on my car but I was able to help get them the information. Communication started lacking after a few weeks. I finally was called and told the car was ready but they were waiting for final payment. I asked if we could come and look at it and kind of sign off on it so I could pick it up without my husband later that day if they received payment. Andres our estimator told me that wasn't a problem. We got down there, he wasn't sure where my car was at. Finally found it and we started looking it over and questioning things. He had the audacity to tell us "that's because it's not finished". My jaw hit the floor. We pointed out the passenger fender that had more damage to it than when we brought it in (I had pictures) and he told me that it wasn't in the quote! I pulled up the quote and showed him that yes it was there. We pointed out the front valance and was told that was the way it came. Well, their slogan is that they will make the car how it was before the accident and that's not what it looked like before so... My husband went back Monday after both of us sitting on these bad feelings all weekend (our anniversary weekend away by the way), and spoke with the owner, Joe. Joe listened to everything my husband had to say about our experience the previous Friday and all the lies we were told plus all the things wrong with the car. Finally on a Friday, I was copied on an email requesting payment of the final work, which was almost 6 weeks of them having my car. No word from our estimator Friday, or Monday, then Tuesday morning I received an automated text saying thank you for picking up your car. I guess this means it's ready? We went down, taking time off work again, to pick up my car. It's been slightly over 6 weeks by now that they have had my car. I went inside to finish the paperwork while my husband went to look at my car, Andres suggested that I go check to make sure it was ok before signing off. I went out and there was my husband with several workers "fixing" things on my car. Oh, one of these things they were fixing involved them using a razor blade to scrape off excess clear coat then polish it out. The car that was finished and had been picked up 4 hours earlier remember? We were told these things would take about 1 1/2 hours to fix, I verified that they would call me once finished. Three hours and no phone call later my husband called and was told that it wasn't to the supervisor's satisfaction and wouldn't be ready that day. At this point I told my husband that I wasn't going back to deal with anyone there, and that I wanted him to pick up my car and end this. By noon the following day with no phone call to let us know what was going on my husband went there to just pick up the car whatever point it was at. Joe the owner must have known my husband would want to talk with him because he had our file already. The car was ready, but it should not have taken over 6 weeks and lies upon lies from our estimator to get to this point. They lied about my car going to the dealership for recalibration because when it actually went I started receiving texts from the dealership. When I picked up the car, the first time, it shook so bad I didn't want to drive it. They did an alignment before fixing the wheel damage then didn't bother to balance the tires! After finally receiving the car my husband really went over it and found a list of items they missed, some which was frame damage! So they took it for another 2 weeks to fix it. It's still not like it was before the accident but I don't trust anyone there. Joe is very nice but doesn't seem to fully know what is going on in his business as when my husband spoke with him regarding their automated system texting us he didn't seem to know anything about it. Maybe you'll get good service like other people, maybe you'll get horrible service. If you love your car, don't choose this body shop. If your car is simply something to get you from A to B, it might be ok. read more

I have a Toyota and came to Golden West with a from door that was completely demolished. I had to replace not only my door but the entire front of my car as well. What should have been a 3 week service was done in only 1 week!! My car looks better than before, the color matches perfectly, and I even got a complementary headlight cleaning. And I got the entire service at a price cheaper than the quote the Toyota dealership gave me! Credit to Andres for all his help and flexibility! Would easily recommend this place to anyone. read more

The bumper on my Toyota is kind of falling off. I brought it to the last body shop which did the original fix after the accident, but didn't hear back for weeks. My neighbor recommended Golden West, I called and took my car in this morning. Walla, Henry called over a technician right there and fixed it in 20mins. Such an amazing experience, I would definitely recommend Golden West. read more

Very pleased with Golden West, Estimator Daniel E. was very helpful answering all my questions.

After a car accident, my insurance sent me here and I'm extremely glad they did. Golden West did an amazing job of repairing and/or replacing all the damaged parts. The online portal was an awesome way to track progress; I also really appreciate how Oscar and the rest of the crew answered all of my texted questions in patient and timely ways. I give Golden West Collision, in general, and Oscar, in particular my highest recommendation. read more

Our bumper on our Mirai got pulled off a little when we turned a corner too close to the curb. We went to Golden West to see how much it would cost to replace it. Henry Hofilena took one look, and said, "Oh that! Don't worry! Go sit in the lobby for a minute and we'll take it back right now." In less than five minutes, all done, bumper back on, and no charge! We have used Golden West three times when other people have backed into us and they have been amazing each time. They are so helpful, friendly, and quick to repair our car. Would definitely recommend them to anyone that needs a good repair shop! Thanks again Henry!!! YOU ROCK! read more

I had a very good experience with Golden West auto body shop. My car was scratched by another car and their insurance works with Golden West. Oscar, one of the technicians was very friendly and explained the whole process and what the repair involved. I was provided a car while my car was being repaired and luckily they finished several days earlier than promised. The car looks new after the repair. I am very happy with the results and would recommend Golden West for body and paint repairs. I luckily was not charged for the cost of repair but am aware what was charged to the other persons insurance and feel price was reasonable. read more

I sent my car for a repair at Golden West after another driver scratched my bumper and her insurance suggested Golden West. The repair was completed fine, however my car suffered from a few other issues after I picked it up, including the car key not functioning well and the drivers dash showing a warning message about the engine. These were non-existent before I sent the car to Golden West, and the repair on the bumper alone should not have caused these problems. I don't recommend this auto shop to anyone. read more

I have been driving cars for sixty years, and this is the best body shop I have ever worked with! I had paint work done on two old Toyotas that had severely cracked paint caused by prolonged exposure to the sun's ultraviolet (UV) rays. The paint work was flawless and looked better than the original factory paint. The paint had no orange peel, and the color match was great. Andres was great and a pleasure to work with. read more

My experience so far: Initially I had an issue with the timeline. There auto messages service doesn't not align correctly with the actual status of the vehicle. So you need to constantly check with the person to see what's going on with your car. The check-in and check-out process were smooth. They guy explained to me exactly what they did to my car and all the dos and don'ts. Car also looked really great after the work they have done. read more

Henry was absolutely amazing, and I highly recommend him to anyone making an appointment. He's very kind, efficient, and family-oriented. He even accommodated my need for a later pickup due to my son being sick and took a lot of stress off my shoulders by doing so. He also had top notch communication when checking in about updates. The receptionist was also very personable and easy to talk to, and even remembered which car was mine when I came back in. I rarely experience this quality of customer service anywhere in the Bay Area. With employees like this, Golden West stands out from the rest of the pack and I will absolutely be back for any future needs. read more

A special thank you to: Lee Abenoja& Danie Escobar for going above and beyond.!!!!!! So I brought in my Mercedes from an insurance claim caused by a rear end collision, the moment I walk in the shop I was greeted by a very empathetic and attentive Lee Abenoja, he was extremely professional and knowledgeable of all my enquirers and concerns and took care of me right away; then I met my adjuster Daniel Escobar who would inspect the damages and he was also very knowledgeable and might I add very patient from all the questions I would ask. So I get my car back 1 week later and my bumper was fixed but I noticed something, they went beyond and beyond and detailed my car and made sure my car came back looking even better!!! This shop is legit and would recommend this shop to anyone!!! read more

Golden West Collision Center - They didn't have to buy they went above and beyond to wash and detail my car!!! - Body Shops Near Me - Sunnyvale, California

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Holy cow 5 stars all around. Very thorough, all people on point, courteous and EXCELLENT repair. They made a difficult situation easy. I'm recommending all my friends to go here. read more

Car looks terrific. Coached me on how to deal with insurance. Went to bat with insurance to get additional work done. Kept me informed. Set realistic expectations. Really engaging employees. Andres is tremendous! Bravo, Golden West! read more

Golden West Collision Center did an excellent job painting and installing Flarespace Flares on my Sprinter van. They were easy to work with, responded promptly to my emails, and were friendly and enthusiastic about my campervan project. The flares look awesome and I'm all set for the next stage of my build. Many thanks and kudos to the team! read more

Had a minor scratch on my car which was fixed for free. Also had a problem with door rim that became loose and was fixed for free as well on my first visit here. The sales manager was Nema was very helpful. Thank you so much! read more

Golden West is an amazing body shop! Joe, the owner is very knowledgeable and friendly. We took our FJ Cruiser in to get the windshield replaced and to get a little body work and the car came out fantastic. We highly recommend this body shop! read more

This review concerns only one aspect of Golden West. I was treated with respect and attention by the front desk and by the estimator, Daniel. The operation seems first class. The owner has clearly gone to great lengths to create an excellent facility (even a kiddie play desk), and his kind comments regarding other Yelp reviews reflect a thoughtful, caring person. I'm reviewing the estimate, and only the estimate. The cost was on me, not an insurance claim. At the dealer's recommendation, I brought in my 2010 Corolla, which had a small (2"-3") dent in the trunk lid. I visited a 'dent removal' shop; they said the dent could be removed in an hour (a key element in this review) but the paint crack would need a body shop. Golden West's estimate: $2,050.13. TWO THOUSAND DOLLARS and change. It included 6.7 hours of body labor, almost a working day (vs. the one hour that seemed about right) at $120/hr. = $804. Paint labor? 4.1 hours ($492), more than half a working day. Mechanical labor, one hour, remove the badges and license plate, one hour, $195--you or I could pop them off in about two minutes, max. Acquiring paint supplies? 4.1 hours ($254.20)--since there is a Toyota paint code, why would it take 4.1 hours to figure it out (half a working day by a supposedly competent employee). 'Body supplies?' 7.7 hours, but at only $15/hr., $115, for ordering three badges (model type, maker's badge, and trim level--$113 for three pieces of plated plastic, correct retail prices, and I checked). I can order an item on Amazon in about two minutes. By the way, those retail prices would be well marked up, you may be sure. Why write this review? To help others understand the process of getting help from a body shop, and evaluating Golden West's estimating structure. Everyone values his or her work. I respect that. Golden West values my dent at $2,000. That, by the way, is about 25% of the value of the entire vehicle. read more

I drove to Golden West to get a price quote this afternoon, and in less than 30 minutes, Andreas and Marco had my car all fixed up! They gave me a VERY generous price, too. I was thrilled with my experience and will definitely be back if I need their services again! read more

Update; The manager called me and assured me that this was not the customer service that they want to provide. He will be speaking to the employees involved. Original; I was set up an appointment with this place by Geico After their insured ran a red light and hit us head on. My appointment was for 830 which would've been fine because I usually get off work at 7:30. However we had an emergency before I left and we had to stick around work to try to save a life. We arrived at golden state just a little bit after nine which was a little over a half hour late. No parking so driving around the area for a little while trying to find parking and finally got in around 915. Then stood in line behind other customers finally got to the front around 930 or so. And we're told that they only hold appointments for 20 minutes. Granted I was there even in the parking lot probably more than 20 minutes late, however nobody told me about this policy and as I said, I just had this little issue of trying to save somebody's life. They were pretty rude and I will just reschedule with somebody else because honestly I don't need to deal with rude! read more

Daniel was extremely helpful, he took a very careful look and went over all the options and all the pros and cons in addition to the expenses for each option. He made me feel safe and taking care of. I highly recommend Daniel as he is professional at the same time very kind and considerate. Truely thankful to finally find someone I trust with my car. read more

Recently brought my son's car in for repair. From the start their team was very friendly and informative. The car looks amazing and we could not be happier. This is the go to collision repair shop! Great job Golden West. read more

Golden west Collision center has been around a long time. I have had many cars, and many car repairs performed by Golden West. The best thing about Golden West is its culture. Joe, and his staff are very friendly, and easy to interact with. This quality makes it easy to do business with them. Body work is an art form, the car will never be the same as when it rolled off the assembly line, but golden west does a good job getting as close to perfect as possible. Overall, I have been extremely happy with this body shop. I feel comfortable referring anyone who needs this type of work done to them, because I know they will be treated well, and golden west will make it a point to ensure they are happy. Here is a photo of my car after Golden west repaired it. It was side swiped on the right side, and both the front and rear doors needed to be painted, and the right rear wheel needed to be replaced. read more

Golden West Collision Center - Photo of after the car has been repaired by Golden west Collision Center. The car was side swiped. - Good Work by Golden West Collision - Body Shops Near Me - Sunnyvale, California