Had a hard time with the whole process at first but my sales rep took the time to explain to me what to do with all my issues I had and they were fixed. We love our home read more

Golden West Homes - Mobile Home Dealers Near Me - Albany, Oregon

I bought dream home from J & M Homes in 2021. I moved in a year ago February. I went with Golden West because of the floor plan, and the finish work was well done in the model home. I love my home, but the finish work is horrible. My home looked used it was so bad. I am fortunate I have the skill, time and money to start refinishing all the trim. What if I didn't. Next year I will redo the cabinets that I paid $3000- extra . J&M Homes went above and beyond. They sent someone an extra time to fix some of the problems, but there were too many. I am deeply disappointed in the quality! As a marketer I won't be selling Golden West products! read more

"WARNING" CRITICAL INFORMATION REGARDING; THE ONE YEAR LIMITED WARRANTY ON BRAND-NEW MANUFACTURED HOMES BY, GOLDEN WEST ALBANY OREGON, (CLAYTON BUILT). PURCHASED FROM THE HOME BOY'S IN SPOKANE, WA. WARRANTY TIME FRAME: 1.) THE LIMITED ONE-YEAR WARRANTY BEGINS WHEN THE HOME IS DELIVERED TO ITS PERMANENT LOCATION, NOT AFTER THE FINAL WALK THROUGH! Example: If the home is delivered in March, and for various reasons like the carpet doesn't get installed until July, delaying move in, there is now only 8 months left of warranty coverage! 2.) WINDOWS: THE WINDOWS IN YOUR BRAND-NEW HOME, ARE NOT COVERED BY THE HOMES LIMITED MANUFACTURER'S WARRANTY! Example: If your windows fail, such as (growing huge mold spots) while you're under the Manufacturer's warranty, you will be instructed by Golden West of Albany to contact the Window's manufacturer for warranty! (This information is not disclosed in your Clayton Built handbook or by the Home Boy's of Spokane WA, from whom our home was purchased) Upon contacting the Window Manufacturer (Lippert Components, inc.) you will find that their warranty begins, when the home manufacturer installs the windows during production. Their (Lippert Components, Inc.) warranty covers the glass for 5 years, install for only one year. This meant for us that while we were still under the home's warranty, we were two months past the Window install portion of the window warranty. We now have 5, six-foot pieces of glass in our shed with no means to install them! 3.) DRY-WALL: ONCE YOU TAKE POSSESION OF YOUR NEW HOME, THE MANUFACTURERS LIMITED ONE YEAR WARRANTY DOES NOT COVER DEFECTS IN THE DRY WALL! Example: While under warranty, if the dry-wall cracks, splits down the corners or the tape peels, you will be informed by Albany Oregon's customer service rep that," your home was delivered and excepted with no dry-wall issue's and is no longer under warranty"! 4.) WALK THROUGH FORMS: AT THE END OF YOUR WALK THROUGH, TAKE A PICTURE OF YOUR WALK-THROUGH FORMS, ESPECIALLY IF THERE WERE MISSING OR DEFECTIVE THINGS NOTED. YOU WILL NOT BE GIVEN A COPY! Example: There were a few things listed on our forms, when we contacted Albany Oregon to follow up on those and a couple of other issues (In writing), The Home Boy's denied knowing of any issues at walk through even though I took pictures of my forms! I am sharing my experience in hopes of saving customers, and future buyers from being blindsided by the lack of warranty coverage. All statements made are from my experience and can be verified by e-mail communications with all parties mentioned. read more

I bought this Golden West in 2017. They never did fix the linoleum between the living room and dining room. They split it when they were setting up the moblie. They tried to fix it, but a manager never came out to look at it. It's really bad now. I have had 5 drawers fixed that was expensive, I have 2 more that have been broken for a while now. I will know better next time now that I have done the research. At 70 years of age, I never thought I would fall for such shady workmanship. It's so sad that this happens to a seinor read more

We LOVE our Manufactured home. Kathy Nix was our sales lady...just the BEST. Everyone that visits our home cannot believe the quality...for the price paid!!! read more

I would live to connect with those that have purchased a home from Goldenwest recently.... we are having issues too.. Too many to count... but leaves us wondering if the crew that built our house had ever seen a house being built... and here we are almost a year later and issues still not addressed Feel free to contact me 541-350-0799 read more

Im on the hunt for a manufactured home to set on a piece of land. Im working with about $200,000.00 and I'm ready to make a serious purchase. As I leave one lot, I call Golden West to see if I could stop in and see what they had to offer. A man name Bill answered the phone. As he proceeded to tell me all tours are by appointment only, I was excepting of that. But for him to to ask me if my need was immediate, and when I told him I wasn't going to jump into the first thing I saw he shut me down rather quickly. He then told me I couldn't tour his homes because it would be a hassle to sanitise each home at the end of the day and he had 16 to do. Who does that? Who turns away a $160,000-$200,000 sale because they dont want to sanitise the homes at the end of the day? Ok Bill, your loss Palm Harbors gain... read more

When I bought this modular house there was water damage to the front door and back door and was never fixed no sealer around the trims on both doors . The widows leaked also no sealer around the window trims . Loose water line in the bathroom sink and the dishwasher door seal leaks and now water damage in the kitchen . I recommend that you test water lines and check and make sure your inspector knows what they are doing . read more

I would advise anyone to explore other options. its is more than obvious that once the house is sold they don't care about customer service one bit and to be honest is a little sad. I bought the house in 2016 and have been in it for around 6 months. they sent first time contractors to bind our triple wide together. Although they were nice you could tell they had no prior experience and as a result the work showed. I have had them blow me off two times in a row when I had planned a couple weeks or the second time two months in advance to do all of the work that was left undone. Jason, the so called customer service agent must check his email once a week at best. Doesn't return phone calls. When he does respond to an email its usually a two word response which doesn't instill much confidence. I reminded him a week before I left, the day I left, and was assured the work would be done. When I got home all I got was "oops, how does Monday work" the day I get back from vacation... are you serious? when you have a family and plan to be out of the house for 2-3 days it takes more than a comment of oops I dropped the ball on getting guys out there especially when they do it twice. its obvious they have no accountability to be held to a standard that anyone operating a return customer business would have to hold themselves to. I'm sure it makes life easy for them to get their work done when they want. Just let this be a warning that if you do buy a home don't expect any communication to actually be binding. "we will get right on it" results in oops my bad we will have to reschedule. with out any consideration for your situation. I would love to see if they actually have a list of excuses attached to their phone. my experience is beyond frustrating. If I could go back in time I would have with out a doubt gone with a different manufacturer. Josh Robinson read more

Horrible communication between them and the office we purchased the home from. We were told July 15-20th, which turned to July 25-29th, then to August 17th, Then to August 18th deliver because we needed a firm date so we could schedule eclectic and gutters. Long story short, got a call from company that we purchased home from yesterday the 17th stating that the home is missing Windows. We signed the purchase agreement in late May. It's been 3 months and only the day before we find out that windows are missing? Beyond upset about this whole mess and we REGRET buying a home through the company whom got it from Golden West. Worst experience ever. I would give them 0 stars if possible. read more

Although I had issues with the dealer who sold me my manufactured home, Home Boys in Spokane Valley, Washington, the construction was shockingly poor. Although I was told that Golden West Homes employes a quality-control person, I saw no evidence of that. The home is filled with sloppy, poor workmanship and shoddy materials. In order to have vinyl plank flooring installed, I had to pay nearly $2,000 to have the floor leveled. The problems with the construction were too numerous to list here. I will be fixing things for at least a year. Shocking! My word of advice...Do NOT by a Clayton manufactured home. No one who has seen the terrible work that was done on my home will ever make the same mistake that I did. SAVE YOURSELF! read more

As a small business owner I rarely write reviews as I see what people do behind the computer. I am very willing to speak to anyone who cares to know about our experience with Golden West. That experience is still ongoing. I have decided to write the review today as I have to sign a non-disclosure agreement to have money returned, that I gave them, to make sure items were included in the house. These items included 14" eaves, kitchen tile backsplash, 2x6 walls, etc. They are refunding me part of the difference for those but will not allow me to speak about it to get my money returned since they did not supply the product. We started working with them, through American Homes in Puyallup, in 2018. We were supposed to have the house delivered to us the end of March 2020. The house arrived the end of May 2020 which caused a lot of problems as that is a busy season for our business. I will give you a laundry list of issues as we designed and paid extra for new engineered plans (which we have never received) because we wanted to change the inside layout. Issues: 1) 2 stub walls 3' long were added to each side of the living room to account for increased snow load. We would have been OK with this, or changed the layout to account for them, but we were never given the plans or layout that showed these. 2) Items were missing from the package 3) Front door lights were missing, one has since been installed, and now all porch lights have to be on to have your door light on. 4) Supposed to be dishwasher ready. Cabinet was not correct, electrical wires went through the bottom of the space, electrical outlet was located behind dishwasher space on the floor. 5) Because of stub wall one bedroom was over 1' smaller in width and 4' shorter in length. Couldn't even fit a twin bed in the space. 6) Bedroom windows were paid extra to make sure they were centered so they would look the same as all other windows on the front of the house. Not so much! 7) Roof was manufactured incorrectly at factory making it to tall to fit through RR overpass. Fix? take the roof off and have people that are supposed to join the units together build the roof on-site even though they don't do that work. 8) Put roof trusses in the rooms and workers break the walls, ceilings, linoleum, etc. pulling them out to install the roof. 9) The sheetrock guy that came in decided to fill all cracks/seams and paint on the same day instead of allowing it to dry. Every one has to be redone at this point. Their answer; we don't cover drywall cracks. How about the guy that did the crappy job? 10) Electrical panel filled completely so we had no room for septic or well breakers. If you touch the panel you have to have a new one installed (3-5K) because they are required to have a GFI panel from the factory. 11) A myriad of small items, some you would expect and some not. It took 2-3 guys coming out to the house 4-5 time for 2-3 days each to fix list. 12) Carpet guy has been out twice, still have seams, and huge bumps underneath the carpet on the joint lines. This list could go on and on. No support from the factory, home center (except the salesman that has fixed items on his own to get them done. He is a great guy and none of these items were his issue). Trying to get a return call, email, etc. from the factory or the American Home Sales owner, who is a piece of work himself, is next to impossible. Try another company if this is what you are thinking about doing. I really feel bad for a retired couple looking for a house for retirement thinking they are doing the correct thing. read more

I purchased a home from this company in March of 2013, this house was made so poorly that I had to keep asking for the company to come and fix the house for the past 7 months and its still not fixed. They do not provide customer service and it seems like they do not care about the customer. Buying this house was the worst thing I have ever done and If I could return the junk they gave us I would DO IT!!!!!!! Homes Direct in Mt. Vernon, 3526 Cedardale Rd Mt. Vernon, Washington 98274 was the office we went through to buy this house. Jim Degenstien is the Manager. read more

I wish that I had looked at the reviews before we we purchased our new Golden West home. All of the work done on the house looks like it was done by Amateurs. You get a letter with the home that says it was inspected, I would fire the inspector because they didn't do a very good job or there was so much wrong they decided to let the dealer fix the problems. If we could return the house it would be GONE! I would not recommend this company to anyone. Basically they suck!!! I wish I could look at the framing. read more

Reading reviews of Golden West Homes i see I am not the only one taken by this company. look at contract closely as they have it written just for them. all money up front no factory walk through because of Covid. When it arrived only 2 months late the things that were missing or wrong was immense. the person doing the work only worked short days and then said complete and walked off job on 5th month since walk through and no idea when it will be completed. wiring missing poor workmanship, no pride in the job, fuse box too small to add a garage or carport I guess I had too much faith in the sales rep as they said they had a BBB rating of A+ boy was that wrong. roof shingles blew off three times they said it was because the weather but I have roofed in the fall and had no issues. Now when use the washing machine it smells like sewer in the house making me wander what else have the forgot to install. read more