If I could give this place 0 stars, I would. It's a building full of disgruntled workers with TERRIBLE attitudes. Be cautious when handing over your credit card bc you WILL be charged random fees indefinitely. My family moved 1000 miles away and with all of the endless proof they needed, I was only granted 1 cancelation in my household. The other 2 memberships were forced to be paid for years to come because families can not cancel memberships when moving, only the person who is head of the household. They will find ANY way to squeeze money out of you. They will shut down soon. I'm looking forward to it so that they will stop charging my credit card...which has been going on 1 year now. They are unapologetic scammers who don't care about the product, service or client. I'm sure their business model is imploding as I type this. I'm looking forward to seeing "CLOSED" on their doors soon. Even my credit card company commented on how unbelievable Golds Gym LKN is with ignoring fees and disputes sent from THEM! The actual facility is worthy of 2.5 stars...no steam room or sauna...showers rarely work but machines are decent during non-peak hours. They also offer child care BUT it's never open and there is no security so anyone can take your kid. If their customer service was great, I still wouldn't value this place at any membership fee over $10 per month. I was suckered by a Groupon and even GROUPON apologized and refunded me for Gold's behavior! BUYER BEWARE!!! read more

Hugeee improvements since they got new management!! They've really geared everything towards customer appreciation. The staff is friendly and always helpful, it's a great community gym and has every piece of equipment you can possibly want. It's clean & open 24hrs. I highly recommend checking them out! read more

I joined Fitness Connection Cornelius near Gold's about 3 years ago, but I mostly use the one closer to my home near Northlake. I was a happy member there until they sprung the Gold's Gym merger on us. I only found out by happening to see it on Facebook. No email, no call, nothing. I go in to Fitness Connection to try and switch my 'home' gym to Northlake, but I can't do it in person, so they give me an email address. I send my email, it comes back 'undeliverable.' I call FC's number, which the girl answers as 'Gold's,' then gives me a different email. Send another email. Response tells me everything has been transferred to Gold's, so I have no choice but to cancel the now Gold's membership and rejoin at FC. Fine, a little inconvenient, but I can handle it. She gives me yet another email address to cancel. I send my email. I get an email response that I must call ABC Financial to cancel, so I call. After going through the 90000+ automated questions, I finally get a human on the line (Ariel at ABC Financial, you are a saint and I appreciate you!!). I give her my phone #, etc., and she confirms my account with Gold's Gym. Funny, I never signed a contract with Gold's, so I'm curious how they were able to give my information to them, but I'm going to let that slide for now. She cannot do the cancellation via phone and gives me ANOTHER email address (anyone counting - this is now #3) to email. Finally, I get a response that I have to give 30 days notice and I'll be drafted for my final payment at the end of April. 1. If I really wanted to, I'm not under contract to Gold's, so I should be able to cancel immediately, but I'm just going to let it go for now. 2. After reading all of these other reviews, I'll be very closely monitoring my bank account for any more whacked out charges. I just think it's quite a scam to switch over all of these members without confirming with them and making them jump through a million hoops to cancel the membership. Obviously a massive ploy to get more members over to Gold's, and I'm sure when Fitness Connection closes the fees will go up for all these unsuspecting people. This girl ain't having it! read more

I have been a member of Golds Gym Lake Norman for several years since the closing of the Birkdale gym. The only reason I continue here is the gym is 10 minutes from my house and we have numerous friends here. Members have been told since the new owner took over in 2016 that there were great changes coming. Fast forward to 2 years later, the only updates members can see include, inside has been painted, a platform has been built for deadlifts, and some machine pads have been replaced, 2 stair steppers have been replaced. Things that not been repaired include, carpet smells and has large holes in it ( it looks like a rodent has been chewing on it), numerous machine pads are in disrepair, cardio equipment is horrid (I had to move to 4 different treadmills the other day to find one that worked). We pay $33.00/month member fee and twice a year we pay $50.00 fee for repairs (I suppose), and in the 2 years since the new owner took over, we have been promised new carpet, and new cardio equipment to no avail. We recently heard (through the grapevine) the new owner purchased a nearby gym (Fitness Connection). I drove by Fitness Connection in Cornelius and yes, the new sign on the building says "Golds Gym". Members feel very duped! I do not know the last time a member received an email from golds gym management regarding any updates. We do receive survey requests quite often however, our concerns fall on deaf ears. We wait and wait, for what? I suppose I keep forgetting the definition of insanity; doing the same thing over and over expecting a different result (Uban dictionary). We complain and complain expecting a different result, however, the results are the same, nothing changes. I happened to be there this morning working out and needed to use the bathroom. At 11:00 am the female dressing room was awful! The stall I went into had no toilet paper (and the holder holds two rolls), there was toilet paper on the floor with obvious urine. Now, I realize management can't control people's actions (toilet paper on the floor) however, it was 11:00 am and there was no toilet paper in the stall. When you open the gym at 5 am no one checks to see if the minimum needs in the bathroom are available until you clean between 9:30-10:00 (per your sign)? Which wasn't the case today. The response I received was, he attempted to clean earlier but someone was taking a shower. Why do they wait until one of the busiest times (9:30-10:00) to clean the bathrooms? We pay our monthly fees and additional fees and all we ask in return is a clean gym with all working equipment. What we keep hearing from staff is "the owner has big plans". I don't blame the staff. Where is the owner? You can purchase another gym or all the gym memberships (Fitness Connection) however, only minimal changes have been made at Golds Gym Lake Norman. Feeling very frustrated! read more

Awesome club. Great variation of free weights and machines. Always clean. Powerlifting equipment. Functional training equipment. Sauna. The club has it all. Best amenity is 24/7 with key card access. You won't be disappointed here. read more

I've been an off again, on again member at this particular Golds gym for 15 years. Through it's various incarnations as 'Ricky Steamboats Lake Norman Fitness', to Gold's Gym, to Peak Fitness to Gold's Gym again, so I can tell you about all the changes through the years. The good: Currently the gym is being well taken care of equipment wise. The past year has seen numerous improvements all around. More new weight machines, new treadmills with built in televisions, a nice juice bar and a vastly upgraded card room complete with movie screen. It's REALLY nice. The bad: They will charge you additional "upgrade fees" for the improvements to the gym and I'm investigating whether or not this is actually legal. The owner informs you via email beforehand, but I've never heard of a gym doing this before. Also, some of the staff at this particular Gold's are not the friendliest of people. There are a few women working there (one blonde in particular) who won't even bother to say hello when you enter, and that's just downright shitty customer service. Nice way to care about your members. Another negative is that the operating hours have changed SEVERAL times in the past year here. First it was open to 1am Monday through Friday (which was awesome), then it changed to 11pm, and just last month to 10 pm, without me being informed by email. I found out at closing time when I asked an employee about it. Nice. Like the above reviewer, I'm also on the month to month no contract service, and I'm very strongly considering canceling. I love the upgrades, but I think the member service here sucks, and the constant changes to the operating hours are annoying. To the owner: If you want to keep your members, stop with the ridiculous upgrade fees, hire friendlier staff and stop the changes to your operating hours. read more

Horrible. 1) The a/c was broken for a month. 2) When you sign up, you can't actually see what you're signing until after it's been signed. 3) The music is awful dance club music played VERY LOUD. They even have a huge dance club subwoofer. 4) The room with the spin class is super tiny with the bikes stacked very close together. One door in and out--a fire trap. The fire marshal surely wouldn't approve. If you're a masochist, go here. read more

Wow. was at that facility 2 years ago when it was peak. As it changed to the new owners, they made current members sign paperwork for new key for the new system, They ASSURED me there was no obligation beyond my current membership. Ahhh, but of course, after my membership expired I went to a different gym with better hours and sure enough Golds came after me saying that I had signed up and I owe them money. Owner is a ç®@@#%!!!!!!!!! Well, earlier this week I went in to consider joining since my current gym has now closed it's doors. I signed up for the free 7 day pass to try it out - since it is completely different inside now. Sure enough, I was in the system and they said they couldn't give me the 7 day pass because I was already a member!! lol. go figure. I went down the street to another gym and signed up immediately. Be VERY VERY careful with this gym. I will never go there again and will tell my story to anyone I know who is considering joining there. I can't speak for other Gold's gyms. but this one is to be avoided or you will be likely be robbed one way or another. read more

This review is specifically about the classes at 5:30 a.m.at Gold's Gym in Cornelius on the weekdays: I started at this gym last January as a 50th birthday gift to myself. I am a busy, always on the go kind of person and have found that the only way I can definitely get to the gym for workout most weekdays is to get there EARLY in the morning. I have been blessed to have great five great instructors at 5:30 AM who have been there throughout the entire year I have been with the program. I take spinning on Monday, Wednesday and Friday with Maria, Dee Dee and Angela and weight training classes with Nicole and Seth.on Tuesdays and Thursdays. They all do an outstanding job of motivating and encouraging me to get better each week. Each of them are dedicated, knowledgeable and passionate about their classes and participants. If you are looking for a consistent, challenging early morning workout, join me at Gold's Gym in Cornelius each weekday morning at 5:30 AM. It will make the rest of your day so much better! read more

Just had the most horrible experience ever at this location! Tried to redeem a Groupon and was treated so unprofessionally by the front desk staff that I walked out before I could even complete the paperwork. Then I called Groupon for a full refund because the employee was so disrespectful to me. Disappointed I didn't get to try out any of the classes but if the "greeters" are that rude here then who would want to take a chance to step any further into this gym??? In regards to the comment from the gym owner below, just to clarify further, I had no issues with Groupon, instead the only issue was related to your rude staff member! read more

I was a member of the Fitness Connection bought out by Golds. The renovations made are very nice. The equipment is in great shape and offers a wide variety of machines not available at FC. The gym is clean with plenty of paper towels and spray to clean the equipment after use. I don't use the locker room but they appear very clean and updated after the renovations. So far I am very impressed by the club, amenities and staff. Golds is worth another look if you have not seen it since the renovation. read more

NO Stars 0 - The staff and whole organization is really Bad news and been that way for quite some time. People need to stop going there. This will force the owner to sell to someone that really wants to provide a positive service to the public. The staff can't continue to abuse the people that only wanted to better themselves and paying their salaries. I had a confrontation with the people in kid care of all places. I'm a single parent, moved 300 miles away, gave 2 mos. notice, filled out the cancelation form and they still sent my account to a lawyer, which I'm going to fight. Help now, by report this company to the BBB. https://www.bbb.org/consumer-complaints/file-a-complaint/ They will look into and educate the public. So, no one else will have to be a victim of NorthLake Electives Fitness DBA Gold's Gym - Lake Norman. read more

My experience at the new and improved Gold's Gym - once Peak Fit-"MESS" - is a strong (no pun intended) solid gym to belong to. Owner and management are always there and ready to tackle any problems that come up. Directed towards the previous writers: Yes, they have tried to implement and encourage members to wipe the equipment down after using it but they can't force members to do this. Each member needs to take responsibility for themselves and if you feel the equipment is dirty then don't be a baby just wipe it down before you use it. The employees are great, they are there to support any questions you may have, make you a delicious shake, ensure clean towels are available, check you in if you don't have your pass, answer phones - very basic things not to disarm your guard because you don't feel like being there. The blond is a little sassy at times but she takes great pride in making sure things are on track. She takes ownership and is passionate about what she is doing. If you put your ego aside and stop to talk to her you will quickly find out that she is a genuine sweet girl. All of the employees are a direct reflection of management, they are there to provide a service which they are passionate about, it's not just about the money. They are all nice people - extend yourself and others will do the same. In the end you get what you pay for and the price is commensurate with what you get. The change has been very positive in fact it has weeded out all of the negative. We are fortunate to have such a great place to work out now, be thankful and stop complaining about things you can change yourself. Thank you Gold's Gym and Staff. Lori D. read more

My review is a 2-parter...I give 5 STARS to DEEDEE Latter-our great instructor...Cardio Kick class(Tues. 5:30-6:30), I was really not a class taking chic but I tried hers and it blows away everyone else's, EVERYONE ELSE's!!...the downside? That it is not taught 2x's a week-Can We Make That Happen? She will kick your butt-she pushes you...and Don't Say Your Tired...OR...You will be starting over again...she follows that class up by doing Spin Class right after...if you dare... OK-so 2nd part...3STARS FOR THE GYM ITSELF...we have been members for 3+ years now...kinda sucks we cannot have access to the punching bags or weight bags in the back if we don't pay some extra BIG fee...chances are we pay a bit more than others monthly anyhow...so the fact that we could be told we can't use specific gym equipment is TOTAL BS...that being said...I am kinda a rule breaker anyhow-I only use the punching bags for like 10-15 minutes..So-I figure I will just keep breaking the rules...The only thing we should have to pay extra for is Personal Training...there is WAYYY to many options elsewhere to make GYM EQUIP OFF LIMITS...so food for thought Gym Owners...Oh, and if you see this-our Cardio Kick-boxing class used to utilize the boxing room every once in a while..why don't you just start with at least giving us that option again..no one is ever in there when we used to used it...for goodness sake!! read more

Excellent service! New management is very good, Megan the FDA is extremelly great. She has helped me numerous time with my gym membership

For the love of god, stay as FAR away from this place as humanly possible. First off, this place is absolutely filthy and not kept up with. Machines are broken on the regular and the inch of dust on everything is awful. Second, be VERY careful to read the ENTIRE contract. They will rush you into signing a contract and tell you whatever you want to hear to get you to sign. I was told upon signing that I could cancel "anytime" and would just pay a $50 fee. Well come to find out when I try to cancel that this was in fact a lie. They will make you pay out your entire contract for the remainder of the year. So be aware, when you sign on that line, you are signing away about $500 of your money. Third, the staff in this gym are the farthest thing from professional. The women sit at the desk ranting to random customers about their cheating husbands and sexual life. I cannot believe this gym is still open. If you need a gym, there is a planet fitness literally 2 minutes down the road, a lifetime fitness 5 minutes down the road, and another gym right behind this one. read more

I like the gym, great location, however I tried to cancel my membership due to a job relocation and they are the absolute worst. No one ever answers the phone at the local facility or at corporate and its a nightmare to get any calls back. I hate that after being a good member they treated me like this. read more

The staff is always super helpful and friendly. They are always smiling and ready to assist or answer any questions I may have. Great gym experience! read more

It's a pure joy to walk into Gold's Gym Cornelius every day and be greeted by such friendly and welcoming staff members. Robin and Lisa go above and beyond and truly make my gym experience a pleasant one. Shoutout to them and the rest of the front desk crew! read more

New management at the gym reached out to me and made things right. Very professional! Might look into giving the gym a second chance in the future! read more

This gym has the absolute WORST customer service I've seen in a while. They are a scam, don't let you use a 7 day pass if your actual license address isn't in a "nearby location", and they are absolutely RUDE. I wouldn't recommend this gym to anyone! read more

The group fitness classes are fantastic! I followed Jeanna over from my old gym a couple of years ago and she continues to do a great job. Nicole, Robin, Kim and Diane are great too; they all bring great energy to their classes. The group fitness classes are worth the monthly membership fee alone! read more

One word. Horrible. Service stinks. Machines need to be cleaned. It is a self clean policy, after you work out on a machine you wipe it down. News flash: Not everyone obeys by rules. Therefore the machines are disgusting. When I signed up it was Peak Fitness, then it turned into something else and now its Gold's Gym. Well I signed for a month by month (thank god!) Instead of a year or two contract. But after the first month I was ready to get out of there. So I went in and signed a contract to say I was done going there, basically to cancel my service. And they kept automatically charging me for months!! Every month I would call to explain to them I canceled my account and even signed some paper to say I cancelled it and every month they would say sorry we will take care of it. But every month the same thing would happen for lik 6 months until I finally just went in and told them off. I was so fed up with them. My suggestion: don't ever sign up with them. read more

Since I am getting harassed by members in other places for posting an honest review...let me sum it up in one sentence...if you are used to nice gyms, don't waste your money here. It's bottom tier. read more

Horrible place to lift. If your goal is to actually get stronger, go somewhere else. Not allowed to use any sort of chalk because of the "mess"....this is why they have vacuums and a cleaning staff. Was told I couldn't have my bag out on the floor due to 'liability' reasons. They must think it's safer for me to have my belt, foam roller, lacrosse ball, wrist wraps, and towels spread out all over the floor. Hidden charges are what keep this place in business. Current owner doesn't care about your experience, just your money. Richard Blood would be very disappointed to see what his old gym has turned into. read more

Terrible . Staff are ignorant and very rude . Do not join this facility . It is dirty ... the staff are rude and it is a scam . Anywhere is better than this place . Promises of this and that and never done . Charges here and there for this and that .. Go anywhere else but here . read more

I've been a member at this gym for years. There's a real sense of family in all the members. The instructors are incredibly friendly and make the classes fun and inviting. I would recommend this gym to anyone. read more

Drew L. from Huntersville here. If you want some Mac Daddy Spin classes look no further than Gold's Gym of Lake Norman. Some of the absolute best spin instructors in the State are here and ready, willing and able to help you meet your cardio goals. One of my Favorites..Robin, will have you in shape in no time. She knows when to cut you some slack and will beat you down in a heartbeat with some grueling climbs and spins. One of their most in shape instructors and will help you to achieve your goals...whatever they are! read more

This gym is perfect for the N. Charlotte executive on the go! Location literally on the ramp to I-77 is worth its weight in gold on busy mornings when that extra five minutes lets you squeeze in that last super set that makes it all count for the day! You know the one! It has everything you need to get in and out in the early morning and make it to work on time. Extensive free weights and resistance equipment, personal trainers, full ab room, rowers, group classes, plenty of cardio equipment, adequate shower facilities. Military-born, military-raised, and military-served so fitness is a lifestyle for this professional woman. I have yet to look for a piece of equipment that I have not found so I consider it as well equipped as any gym in which I have worked out. Jesse and his staff are professional, knowledgeable and responsive. And most importantly at 6:00 am, friendly and energized to see you come through the doors. To boot, the excellent military membership rate feels like a "thanks for your service" each and every morning when I swipe in. Love this gym! Highly recommend. read more

Most of the staff you can tell hate their jobs and it shows in customer service. Gym is dirty. Charge extra fees to "improve" the gym but really they just keep the money. Go anywhere else. read more

I just moved to the area and went to sign up at this Golds. On past business trips I have worked out at this gym and had a positive experience with staff and members so I anticipated no problems. I met with Tori who did a great job explaining the charges and the process was painless. If you are considering joining I would have her show you around, She did a great job! read more

Facilities are good but trainers are great. Mike Dickson is awesome.

Daisy is a fantastic massage therapist. I highly recommend her if you need a deep tissue session.

Been here a couple of years and enjoyed myself. They have all I need to maintain my level of fitness!

Lve this gym ... I'm new to the area so I checked out quite a few gyms... This was far the best ... Super clean facility and friendly staff. Their trainers are actually trainers! Big plus! I've never seen a broken or unusable peice of equipment and one thing I did not find anywhere is is a SAuna! I love a 10 minute sauna after a good workout! Lot and lots of classes of different kinds. I've done the spin and a couple of others and again great instructors. read more

Horrible experience. Cancelled my membership back in February and it took them until the end of April to stop charging me odd fees. Even with having written documentation it was still a struggle . My advice: Stay away from Gold's Gym!!! read more

I am livid. Posting here so that maybe management will see and finally respond. I was offered a free month membership when running the Cornelius Turkey Trot this year. I figured, why not? I'm moving soon but felt gross and wanted to get to the gym. Upon getting signed up I had to submit an application for a full year account (...ok, should have been first flag) but was told if I cancelled by a certain date it would not go into effect (but they wanted bank routing information to "getcha!" if you missed that cancellation date). I would not give my bank info, so I had a total of two visits before staff would not let me in FOR A FREE TRIAL. I cancelled 2 weeks in to ensure the team would cancel me before anything was processed. Followed the instructions and got the cancellation request confirmation email, but no follow up. Left multiple voicemails to confirm cancellation happened-no follow up. Finally called the front desk, girl looked up my account and said, "yup, you were cancelled a week ago." Ok, so they didn't confirm with me but processed anyway, or so I thought. Cancellation date goes by and low and behold-a charge from the gym to my credit card for their Maxx program, which I did need to put my card down for (even though again, free trial....) UNBELIEVABLE! read more

The gym itself is great - lots of equipment and various rooms to work out in, and plenty of space. The hours and price are hard to beat. But what I enjoy most is the experience I had with the trainers. I signed with Tiffany Floyd when we joined, to work with Chris Storino. I was always skeptical of hiring a trainer because I have always been pretty independent with my workouts, but after talking with Tiffany (who left due to location/distance restrictions), and meeting Chris, I decided to go for it. Over the following three months with Chris, I noticed faster results than ever. I lost almost 20" all over, and felt such a great difference. Chris catered workouts to what I liked - lifting, as well as switching things up, and incorporating HIIT workouts. He has been an exceptional part of my weight loss journey - from day one he has been just as excited as I am for this process, and has been my #1 fan (him and my fiance are tied to be honest!). It's so motivating to me, to have someone just as invested in my health progress as I am, and I couldn't have made it this far without him. Chris Storino is the reason why I will be ordering a wedding dress 1-2 full sizes smaller than when I tried it on in February. read more

Hi everyone... I am a 54 year old women who moved here looking to find a gym with really good classes. I have tried several fitness centers in the area and honestly Golds has one of the best classes/instructors! Believe me, I was intimidated by the thoughts of going here but I keep coming back because they are so good and I wanted to get the word out because the classes are small. They also have whats called maxfit classes and they are really good as well. The free weights could be cleaned up or even some tossed out as they are old. The exercise mats could be replaced and I would suggest having some cleaner readily available. I have found all instructors and employees so friendly. They participate in Blue 356 fitness so through my insurance company( blue cross blue shield) I can go there at a very affordable price. I was also told when I signed up at Blue 356 that even if I left my job I could still join Blue 365. I still haven't gone into the free weight area... need to do some leg work ... little intimidated but I am sure if I go to the desk and ask someone they would show me around. Have a great day everyone! read more

After reading some of the other reviews, I thought are we thinking of the same place? So, I checked the address to make sure. Yes, this is the same place. My experience has been totally different. It is conveniently located with lots of parking. When you walk in, you are greeted with smiling faces. The cleaning crew does a great job of keeping the place clean. They have many classes to choose from for all ages. Being a senior, I really appreciate the classes that are especially for us but we are not limited to just certain classes, we can participate in any class we choose. The instructors are first rate. I have been going to the gym for four years now and hope to continue for many years to come. You know, when you find a really neat store or a really good restaurant and you want to share it with your friends ? That is how I feel about Gold's Gym. So, I'm telling you now, "Come and join us". read more