Gold, I have lost faith. No masks, no way! Gym wants us back but I can not support a gym that is not protective of its employees or customers. I started going to Golds about 4 years ago. When I first started I had no idea what most of the equipment in the gym was and the old manager Tony made me feel welcome and supported in my weight loss and strength journey. I thrived then. When Covid hit The gyms were shut down and I was told by my physician to stay away. In November 2021 I decided to go back. I Rejoined online. It never crossed my mind that a health conscious gym like Golds would have a mask free policy. I went back about 8 times. My friend and I kept our masks on when working out. The gym provided spray bottles and towels for cleaning machines after each use. But on my last two visits I noticed the bathrooms, showers and locker room were filthy. The towels were now threadbare. The few bottles that were out were broken and not one person except for my friend and I had on a mask. I asked to speak to the manager. A woman who's name I can't recall came out from the office. She told me Tony no longer works there. I expressed my concerns about the state of the gym. I was told that corporate decided that they would listen to the county and not require masks. The spray bottles were "the best they could do" bear in mind this gym is two stores down from a folksy store that sells disenfectant, spray bottles and... clean hand towels. I was disgusted considering the pandemic snd all. I told the woman I would be canceling my membership for health and safety reasons. She informed me that Ibhad signed a contract and all she could do was put my membership on hold for 6 months. She would not cancel it. So in April, during the worst outbreak in world history, this gym will start charging my credit card again. I loved Golds when Tony was there and Golds corporate was owned by people who cared. The company is now owned by different people and it's clear they do not care about the health of employees or customers. I miss My gym! read more

My son went to this Gold's Gym on a buddy pass through his friend's membership. At check-in, the front desk staff reviewed his ID and let them in without issue. Later, the manager called and accused them of "trying to sneak in," which is a false claim. They checked in properly, were approved by staff, and were there to use the services that had been paid for. The manager then said the gym was "too busy" and told them they couldn't use the buddy pass at this location--directing them to another gym instead. That's not what's advertised, and it's not what people pay for when they buy a membership with guest privileges. If this is how the manager at this location treats members and their guests, it reflects poorly on Gold's Gym as a whole. Denying access to people who follow the rules is unacceptable. I'll be reporting this to Gold's Gym corporate and sharing this experience online, and I encourage others with similar issues to do the same. read more

I am a member of Gold's Gym, Malvern, Fullerton location and have signed up for personal training sessions for over two years now. This past summer, I was traveling abroad and asked the gym to put a hold on my training sessions until I was back. I submitted a written request to the manager, who is no longer there with my membership details. I was still billed $688. I filed a claim with my bank to reverse the charge and it was validated by Gold's Gym and the funds returned to my account. The problem began when I wanted to restart my personal training sessions. The gym manager, Andrew, who is no longer at the Gym, said that the only way to restart the sessions was to reverse the claim I had previously filed. I reached out to my Bank right away and they reversed the claim and $688 was debited from my bank account and credited to Gold's Gym in late September 2024. There have been constant changes in management at the Gold's Gym's Malvern, Fullerton location, and I have now spoken with 3 different managers and fitness managers and they insist that they have not received the funds. It is now December and the follow up has been sporadic. There is no accountability and customer service is terrible. I have not experienced anything like this before and it's been a most frustrating experience with still no resolution. read more

I've had a membership for about a year, but the last few months the bathrooms and sauna have been disgusting. Every time I want to use them, they're dirty. The sauna is disgusting. You can't sit down because people come in with shoes on and leave all the dirt from the soles of their shoes. It's simply disgusting. I've reported it several times, but they don't seem to care. read more

Gold's Gym Corporate Offices - Sauna shoes from outside disgusting - Gyms Near Me - Corte Madera, California

Down Town Gold's Gym is a great place to work out at, Top of the Line machines for your cardio needs and top of the line free weights and more!!!!! Pool, sauna steam room whatever your needs are Gold's Gym has it. read more

Golds Gym allowed someone under 18 to have two memberships at the same time. One was cancelled and when she went in to the gym a year later, they told her she could restart her membership. Turns out the first one was never cancelled so she ran two memberships (with the same phone, name, birthdate, email) consecutively, when she discovered this Golds is refusing to reimburse for the consecutive membership. It's unscrupulous and dishonest. Golds and their parent company pray on kids. read more

As much as I appreciate this multi-mullion dollar "Mecca." Why do I work out in "The Mecca of Body Building." with music from Celine Dion, Taylor Swift and Soft Rock BLASTED LOUDLY BREAKING MY NOISE CANCELLING HEADPHONES? Is this ON BRAND Gold's? Does the "Man Boobs" in Estrogen Music help with my lifting and body building? Also Gold's Gym, I asked the staff to walk my local gym and observe the "users" of the gym: Are your guests listening or do they provide their own "user experience?" Then WHY is the music, icluding volume for it, being forced upon us like that stupid vax... STOP. Just STOP wtih the automated by corporate control BS because you FAIL HARD. I'M NOT A "SWIFTIE" OR TRYA TAKE A NAP ON BACK OR LEG DAY! read more

Newly remodeled, all/mostly new equipment. Great aquatics area with a zen spa vibe and ambient music. Two floors. IMO, this is the best gym in the Conejo Valley, at1/4 the cost of Equinox read more

I reduced my coaching from 2 twice to once a week and got a written confirmation by email for over $600. They NEVER paid me back or credited, despite countless claims with the Northridge staff. Total crooks. They should get shut down for screwing honest people. Gold's is run by a German investment fund who doesn't give a crap about you, so look for better pastures like 24h Fitness or Equinox. read more

Keep raising my memberships slowly over time and you send me a sweet little email a lot of times your equipment is broken come on man

After asking for my personal training sessions to be put on hold in August of 2023 I was charged in September anyway. When I brought it up to Michael the manager I was assured it wouldn't happen again and that it would get resolved; however, I was charged again in October. I was also charged again in January after I had received an email from Michael claiming that a refund had been issued. It has been over 8 months and I'm still waiting for my refund of $912 for the sessions I didn't want. No follow through and you will most likely be forgotten. If you need a refund good luck. This whole process has exacerbated my anxiety disorder, which I informed Michael of and yet Gold's has still been dragging their feet and stealing my money. I recommend not saving any card on file with them because they will charge you incorrectly whenever they want. The personal trainers are amazing! But stopping the sessions has been a nightmare. I wish I could give them negative stars for how horrible this process has been. read more

The Gold's in Simi is great if you enjoy the smell of human waste. They've had a sewer leak on the west side for over a year that keeps getting worse. The management says they are not responsible. The property owner refuses to fix it so it smells like a sewer when you enter and leave. Also I can't use the outback workout area anymore because it smells like s**t read more

Hello, I'm writing on behalf of my partner who is getting screwed by Golds gym about training sessions that he has canceled but somehow is getting charged for. It's been 8 months and not a single final resolution has been met. It's ridiculous how hard it is to cancel something as simple as personal training that no longer suits a lifestyle. I am reaching out for one final hope to put an end to this and for the gym to stop charging and refund all the session that's are not being used. Do better golds gym. read more

Having issues with Covina Gold Gym. Very poor management andpoor customer service. No one at the Management can help we need to get the number for the headquarters for Customer Service read more

Fucking desperate theives!! Canceled my membership 3TIMES !! They still keep taking money from my account!! Completely ruined a planned family vacation! Incompetent crooks. Terrible franchise!. Can't believe the ignorance of olds gym read more

I signed up for a monthly membership at the Golds Gym, Austin South (4404 W. Cannon). Immediately upon membership, I realized I would be returning to California and cancelled my membership at the club March 25, 2021. I also contacted corporate by letter. I have been charged again on April 25, April 30, May 2, May 7, May 9, May 14th, May 16, and May 17 since cancellation. I got an email from Customer Care (customercare@goldsgym.com) on May 10 confirming my cancellation. If confirmed cancelled on May 10, why the charges after? NEVER will I or anyone in my family deal with Gold's Gym again. If you do, I recommend using Privacy.com and create a temporary credit card as I did. It is easily closed when there is an unresponsive vendor who attempts repeated unwarranted charges against an account. read more

ANAHEIM TOWN SQUARE LOCATION Tino Magaña (Golds Gym employee) cursed at a member and good friend of mine as we are all a gym family more than a community there. Since it is a small gym you are more than familiar with the regulars and staff you see on a daily basis. As of May 25, 2024 this member had gone to the front counter to purchase a Celsius energy drink as she usually would, however this time she had gone alone as i stepped into the locker room. Tino told her at the front counter that he was not on the clock yet in a very disrespectful manner. Tino's words verbatim "I can't do that fuckin shit". So I told Marcus (the current manager of Golds Gym) immediately what happened. Marcus just said "okay". Seeing Marcus's reaction how nonchalant he was about it upset me. I stated he didn't understand the severity of the situation. I told him that she and I attend Golds Gym daily. This place is like our home away from home. We are more than a community, we are family. All the members (this new staff including new manager Marcus are extremely rude and unprofessional) We don't deserve to be treated disrespectfully and cursed at. Nor have we ever been treated that way in the past on the contrary the old staff was like family as well very polite, welcoming and helpful So I asked Marcus for his supervisor's information since he wasn't taking matters seriously. Marcus said he is the supervisor. Marcus refused to give me any contact information after asking for his supervisor information he gave me his own email address Insinuating he's the owner of Gold's Gym. I asked "you're the owner?" Marcus responded "Yes. you can address it with me." I replied "you're not taking care of the situation." Marcus responded "I'll have a talk with him (Tino) That's unprofessional and unethical. He (Tino) could've simply said nothing if he wasn't on the clock." Marcus knows that the member doesn't speak English fluently. I insisted something be done if he was not going to address the matter that I needed to take it to the attention of someone who would. Marcus took an incident report only after I insisted. Since then Tino and Marcus have been rude and filled with an attitude of unprofessionalism, extremely rude and poor work ethic. On 6/25, Daniel Bernal (another Gold's Gym employee) didn't let me into the gym he said my membership was canceled. I asked, what the reason was? Daniel said "he was not able to tell me You have to talk to a manager. So you would have to come in the following day." I was never given a heads up warning, a phone call or email to inform me of any of this. I was not able to address the matter immediately since I was on a business trip the following day so I wasn't able to come in until 7/1. On 7/1 at 4: 30 pm, I asked to speak to Marcus since he is the manager. He revoked my membership. I asked for the reason and for a print out of the comments made on my account. He refused to give me a print out. He said "no, that's internal information." Nobody informed me there were notes on my account let alone addressed any issues. Marcus claimed on June 22nd I cursed at an employee and he said "there's zero tolerance for that". That's why my membership got canceled and revoked. It was biased, because nobody asked for my side of the story. I never cursed at the staff. I addressed it with Marcus the same day it happened that Tino used profanity on a Spanish speaking member and Nobody informed me that my membership was canceled and didn't spare me the embarrassment of not being let in the gym when I was there the previous days without any issues. I should have been sent an email or phone call to address the situation. No one forewarned me of any issues with my membership or account. Marcus raised his voice at me and said "it's a he said, she said situation". What had happened to the member that Tino claims he did not say was Discriminating the member's limited English. Marcus flipped the matter FALSELY ACCUSING me that i cursed at his staff I asked Marcus: "did you hear me curse or disrespect any employee. He said NO HE WAS NOT THERE WHEN IT HAPPENED IS THAT NOT HE SAID SHE SAID SITUATION IN HIS OWN WORDS Marcus believed his employee knowingly it is a false accusation and said there is zero tolerance he will not allow profane words spoken to his staff members nonetheless the FACT OF THE MATTER IS HIS STAFF USED PROFANITY ON A SPANISH SPEAKING MEMBERS TRYING TO PURCHASE AN ENERGY DRINK SOLELY BECAUSE HE WAS NOT ON THE CLOCK YET. Then Marcus said he had nothing more to discuss with me and walked away. Left me standing there at the desk alone. UNPROFESSIONAL TO SAY THE LEAST- NOT AT ALL THE REPUTATION, QUALITY OF SERVICE OR STANDARDS, GOLD GYM IS PROUD TO BE WELL KNOWN FOR. Unfortunately the new staff Tino Magana and Marcus Neal the current manager have single handed brought that gym to the ground many members have ceased working out there have relocated or are looking to PLEASE DO BETTER GOLD read more

Gold's Gym keeps stealing from me. The newest scam was charging me $144.00 for declination of my credit card for an August payment that Wells Fargo confirmed was not denied. GOLD'S Gym was successfully paid and September dues was paid in cash and I have a receipt to prove it. I never received an invoice because that will support them being Liars. Environment became very toxic,I am looking for another gym. read more

The worst office to ever try and get a hold of. No one ever answers and they don't even answer their emails. Would not ever step foot into another golds gym read more

There's a problem with one of the trainers at Golds. I do not feel comfortable being there knowing that there is some animosity from him directed at me due to what I feel is that he has feelings for a certain member at Golds. Who I was under the impression was my friend. MC did nothing to ease the situation and I feel hit words and actions only made the situation worse. Hopefully when the This Golds moves it will be better and there will be an improvement with the staff and trainers read more

Non existent. Unsupportive. Worst customer service ever. If I was able to give less than zero stars. I would

Worst customer service ever! All they want is your money you can not get a hold of anyone. Our local gym has the worst customer service as well so there is nowhere to turn for complaint resolution. read more

Very bad customer service I applied for a membership for month to month online and golds gym changed me to 12months and charged my card for 12months and no one is willing to help the ( managers) or find a solution and then they are asking for a fee of $125 for cancellation for 12months memberships that I did not apply for been 3 days and no one is willing to assist and I can't cancel or get help. read more

I was a member in good standing in the OFallon IL location. They decided to close that facility. when i asked about prorating all members memberships. I was told that it would all be processed through corporate and we would get a prorated refund. As of now i am yet to receive a check, .a I have tried to contact Golds corporate offices, and it is impossible to get to anyone to talk to. I have a feeling that this is going to wind up nowhere but my money will wind up in the pockets of the corporation. BE WARE!!!! read more

Greedy crooks. You can only cancel 8am-5pm, has to be In person with a 30 day notice.

good morning , i am really unhappy.. i and they have the nerve two charge me to cancel $99.00. to cancel ... what ever you do don't become a member of gold gym , they may the worse cancelation policy ever !!!! do not subscribe !!after i had been paying for 2 years of no show after covid .. they must me the worse ever .. read more

Before joining Gold's, consider reading reviews from Consumer Affairs and read further reviews about them. I've worked out at Gold's Gym for a few years and really enjoyed my experience there. It's a gym for the serious. BUT, upon cancelling the membership it was difficult as anyone else who has tried to walk away. It was money that I didn't need to spend. I should have paid money in full for my membership. The staff was nice about my departure, but corporate tried to drain every last benefit from me. read more

Been a member for five years in Milwaukee. Was just told by the desk person that I have a tendency towards a bad attitude. Apparently needing a neck pad for the bar when doing hip thrusts is just too much. This is probably the fifth time I've gone to the counter and usually they find it in the trainers room but these people were having a nice conversation with one another and the guy said they're not that expensive I should go buy one. I use the gym probably five times a week, just weights, bring my own speed bag. Never use their showers or pool. I'm a cheap date for sure and just got someone else to sign up there. I think my attitude has been great. read more

They gym in long branch rarely has paper towels or cleaning tools for the machines. It's been two weeks straight and no soap in bathrooms. It's not fair that we have to pay additional money when the supplies are not refilled. Towels are not always available very disappointed especially when I had a a guest pay and there was not any towel or cleaning supplies for the machine. read more

CLASS ACTION LAWSUIT, ANYONE? Gold's Gym Roanoke VA, REFUSED TO CANCEL MY MEMBERSHIP, even though I had fulfilled the terms of the one year contract. I lived in the area for 1 year and had the gym fee electronically debited from my checking account. - After my one year employment contract ended, I moved more than an hour from a Gold's gym, which was supposed to be an automatic kick out clause. - I called to notify the gym that I needed to cancel my membership. The person on the phone pleasantly agreed, yet the charge was deducted from my account the next month. - I called again and was transferred to someone who told me that Gold's Gym never canceled memberships over the phone, and that I would need to come in to fill out paperwork in person. I made the 90 minute trip and filled out paperwork. They continued to take money from my account. - Again, I went to the gym to address the issue. This time I was taken off to the side and berated by a muscular, middle-aged bleached blonde woman. She raised her voice and took a physically aggressive stance, but gave no reason for refusing to end my contract. She simply stated that she was a part owner and would damage my credit if I stopped paying. I STRESS THAT I FULFILLED THE ONE YEAR CONTRACT. I had a 1 year employment contract. After that ended, my paycheck stopped being deposited and I moved and closed the bank account in Roanoke. While this stopped the money being taken from my account, the owner did fulfill at least one promise: to damage my credit. read more

This is by far the worst gym when it comes to being sleazy. The guy who signed us up in Santa Ana signed us up to a contract and never informed us of a cancellation fee. He just said to cancel in 30 days and it will be okay. So when we attempt to cancel in 30 days they say it is a $200 cancellation fee per person. If you choose not to pay it then they send a collection agency after you and ruin your credit. So upset with this place, wish I would have done research about Gold's gym before we signed up and I could have saw all the negative reviews and stayed far away. read more

I'm a member of Golds gym and after attempting to get the closed captioning turned on the TVs through the manager. He did turn one tv on however it wasn't tuned to the news. I attempted to find Mike King the district manger to see if he could authorize it. No one at the club that I go to in Fairview Asheville could find his contact information for me. After numerous unsuccessful attempts to find it online I just gave up. I'm hoping that a Planet fitness comes my way so that I can change over to them. read more

Do not trust Gold's Gym in Tysons Corner, VA, nor Gold's Gym Corporate! Four years ago, my wife signed a contract with Fitness First for $29/mo in Feb 2012. In 2015, Gold's bought out the Fitness First. Utterly unknown to us, the new Gold's ownership began charging us $36/mo ON TOP OF the $29 we were already being charged. We only very recently noticed these new Gold's charges on our credit card, because if you don't expect those charges, you would not be looking for them. When we inquired, we were told that my wife had signed up for a new contract in Feb 2015. After much effort, we were able to receive a refund for the charges during the overlap period (Feb 2015-now), but only for $29/mo Fitness First rate (not the higher $36/mo fraudulent rate), despite the fact that 1) the Feb 2015 contract should never have been opened in the first place because my wife was an existing member (and the manager should not have double-charged); 2) she would never have walked in to sign a new contract in the first place for a gym in the very same location where she already had a gym contract; 3) most importantly, she had been struggling for months prior with a heart condition and was actually in the hospital for heart surgery at the time this contract was supposedly signed by her. When Gold's initially refused to offer the refund, we insisted they provide a copy of both contracts, and once we saw them, our suspicions were confirmed. Comparing the signatures in the two contracts with each other, it is plain that the 2015 signature has large, fat loops for the 'e', 'h' and 'D', while her original 2012 signature has thin loops; the 2015 signature is jagged and angular, while the 2012 signature has smooth curves. Moreover, it's clear the 2012 signature is nearly identical to her passport signature that we provided to Gold's as additional evidence, while the 2015 is not like any of them. Incidentally, the signature on her driver's license, credit cards, etc. all match the 2012 signature. None match the 2015 signature. The 2015 signature is a poor attempt at forging my wife's signature. So both physical evidence (i.e. the forged signature) and circumstantial evidence (i.e. her being in the hospital at the time; already having a membership at that same location), demonstrate clearly this is a fraud situation, and Gold's should have refunded in full the amounts charged under the new (fraudulent) contract. Yet Gold's maintains (laughably) that the signatures are identical, and has stoutly refused to provide the difference between what was refunded and what we are owed in full: $178.71. In particular, the Customer Service manager, Belinda Sneed has demonstrated gross negligence in addressing a fraud concern. She refused to review the signatures with me so I could point out the clear differences (until I finally forced her to), she rejected my many offers to provide additional irrefutable evidence, such as other signatures matching the 2012 signature from credit cards, etc., and medical statements showing my wife was in the hospital. Gold's would not explain how they handle fraud concerns saying it is an "internal matter". At this point, I WARN EVERYONE - STAY AWAY FROM GOLD'S GYM - they will steal your money and they HAVE ZERO INTEGRITY. Given all the resistance to refunding charges from a fraudulent account, I'm beginning to think the forger was not a random third party, but rather someone inside Gold's Gym in a money-making scheme, so they are protecting them. The last thing we needed was this headache caused by some crook, especially given my wife's condition, and Gold's is a sham organization. BE FOREWARNED!!! UPDATE: After this Yelp rant, others on social media, emails to the Executives, and notifying authorities and a TV channel, the CEO reached out to me personally to authorize the full refund. I'm grateful, but still appalled it took this much effort. read more

They are terrible, the billing is in correct and they say they are turning me over to collection. Don't give them your social security number or they will screw you. I looked and they have an F with the Better Business Bureau. read more

I went to Gold's in texas while on trip. Needed it only for 3 months, paid initiation fee and was talked into signing a acontract that I was assured I could cancel. I was even showed what box to check. ( I was on a long roadtrip and was spending 3 months with a friend in Texas). I made that clear to salesman that after I left I would be in areas with no Gold's gyms. So far they have charge me an additional $140. A teller at my bank mistakening thought Gold's had returned my money, but it was actually my bank. They credit you while they are investigating claims. After waiting an hour to be connected with Gold's customer service both of us realize my salesman was a crook and lied to me about contract but oh well it is still on me. The salesman in Texas will not talk to me. Very BAD people and Company. read more

If I could take away stars I would -- If you ever join, you will not be able to terminate membership. I have called, written emails. You will not be able to get a hold of anyone at corporate and the manager at the gym is never available and has never returned a call. Frustrating for a senior especially. GOLD'S GYM SHOULD BE ASHAMED OF THEIR SELF. I HAVE NEVER SEEN ANYTHING LIKE IT. Terminated on 1/11/18 and continue to deduct from checking. One blog that I read stated that if you went to the bank to stop, they would turn to over to collections. IT IS THE PRINCIPLE AND I AM SICK......and NO I did not have a contract because I bought the training. Nevertheless, used the gym for a couple of years anyway. This is fair warning for anyone that wants to join Gold's Gym in Waxahachie. read more

Location: San Antonio, Texas First and foremost always listen to the customer. They are concerned about an aspect of your services. Take the time to listen and truly understand what's their concerns or issues. Treat the complainer with respect and compassion. When client brings to the management their concerns about harassment and or improper behavior, be understanding. I brought a complaint against a Personal Trainer for his improper behavior. This would not be escalated if the GM took the problem or issue seriously instead he did not apologized and he responded abruptly "I will speak to him" and turn his back on me. As a General Manager or Corporate Officers, your goal is to solve the problem. The customer/client needs to feel like you're on his or her side and that you empathize with the situation. This GM did not even care and did not apologize for the inconvenience this had cause. When a customer senses that you are sincerely sorry, it usually diffuses the situation in this case, this did not happen it only made me more upset and discontent. I spoke to the Area Regional once and I was promised a call back the next day, as of today I have not heard back from him after leaving several messages. I was promised by the GM that I will be meeting with the Area Regional after their conference meeting however I was told this would not happen and they decided to terminate my membership instead. After I filled a complaint about harassment and improper behavior, I was retaliated against my complaint and they took sides and instead they expelled my membership. I was penalize for complaining about this situation. They did NOT take appropriate action against the wrongdoer. The management team from Golds gym did not care and no follow-up from corporate to make sure that the client is satisfied with the resolution and as of today they have taken care of this issue or concern. read more

They supposedly offer childcare for while you work out, however, they don't train the ladies who work in that department and they just wanna sit around and not interact with the children they are supposed to looking after in the marion IL location. read more

In a time when most people are looking for value, I'm delighted to be a member of Gold's Gym in Corte Madera. Though not a lot of frills like some other clubs I've been to, the classes are excellent and are taught by great teachers. It's clean, the atmosphere is upbeat and the staff friendly. read more

No customer concerns at all! I agree with Jeff K.'s review. Gold's gym in Arizona sent an e-mail to us 7 minutes after they closed for the day that said they were now closed, after only being open a few months. Worse than that they sold our membership to another gym which is much further away and not as nice a gym. I've only been a member here several months and they've even charged me the yearly extra charge on top of the regular monthly fees. I sent 3 e-mails, one replying to the original e- mail, and 2 e-mails to Gold's corporate office through my membership, they were all ignored and not even an apology. I was forced to go to the gym they sold my membership to, not a Gold's, and 2.5 times further away from my home and had to pay to cancel this membership to a gym I never signed up to! Gold's should have given us the option of going to the new gym or cancelling our memberships, but instead sold our accounts to a lesser gym. Gold's deserves to be sued for their unprofessional and should be illegal treatment of their customers. I lost all respect for this horrible company. They were still signing up new members into the week they were closing, they didn't tell their employees, and they stole and disrespected their customers. read more