I've been going to this Gold's Gym for almost two years now and although there have been several issues, there weren't any I felt were bad enough to warrant a negative review, until now. The expansion was touted as being this wonderful thing and they have all this new equipment and space for people to workout...sounds great right? What they don't tell you is that they are now contracting out the use of that space and unless you want to go to the gym at odd hours, you're not going to get to use the facilities that you're now paying for. Mind you- these classes and such are not even listed on their calendar for you to plan around and they're not included in the emails about upcoming classes. It's frustrating when you're making use of the turf track and end up surrounded by a group of kids and then get asked by a trainer to leave the turf area. Additionally, there are SO MANY MORE CLASSES now. Even at 5am, you're going to have to dodge people and deal with getting pushed out of the areas you're working out in because the classes take priority over the individual members. The classes which used to be confined to the group exercise rooms are now spilling out onto the turf track as well. You'll be doing sled pushes or tire flips on the track and next thing you know you're getting stampeded by one of the classes. There needs to be a balance. Membership? They got rid of the lower membership rate when the new expansion opened so the lowest tiered membership they're offering now is $22/month. You can only sign up for a membership or make amendments to your membership M-F from 9am-5pm because they don't have anyone on the weekends who can do it.This is a HUGE disadvantage for people who work during those hours and can't get away to go to the gym to talk to one of their salespeople. They are incredibly unresponsive when you reach out and try to make amendments to your membership as well. We've been trying for a week to reach someone and still haven't received a call back. When you go into the gym Monday morning, expect to not be able to find anything. All the plates will be thrown anywhere there is floor space in the gym. People here have an incredibly hard time putting things back where they belong, ESPECIALLY the dumbbells. There are not enough of them for the number of people at the gym, and when classes are in session you're not going to be able to find any lower than 40lbs. Now for the positives...the front desk staff are incredibly cordial and really great. They greet you with a smile when you come in, even at 5am. The core group of people who go to the gym religiously in the morning are all very friendly as well. They do have several trainers who are incredibly knowledgeable and motivating but others are cold, stand offish, and act like you're an inconvenience to them if you're not in one of their classes. If there was another gym that was open 24/7 and was somewhat close to where we live, we would switch gyms in a heartbeat. read more

Be very careful with Golds. I signed up in PG County Maryland. I was told I had access to all Southern Maryland, DC and Northern VA gyms. NOT TRUE! I signed up at the Riverdale location, in PG County. There are 2 other Golds, Ritchie Marlboro Road and Bowie (as those locations are franchise), for which they don't give you access. This was never communicated. They tell you one thing when you sign-up read more

Great staff, but equipment always on the fritz too look. If you equipment is so old no one can repair it, modernize and upgrade. Also wtf with the Fox News. NBA or NHL finals on and you are on an elliptical and all you can watch is Fox read more

Gold's Gym - Been like that for sooo long. - Gyms Near Me - Crofton, Maryland

Is it just me? I am not only a complainant. Many people complain. You can see below. I've been going to Planet Fitness in Crofton, Maryland for 8 months. That the equipment was insufficient and with the recommendation of my friend, I was gonna sign up but I just wanted to try the gym. I ended my membership with my own will and came to the Gold gym to try it. However, the employee at the entrance said that he did not have trial membership that I could not use. I wanted to talk to the manager. and he came. I said that I would decide that I wanted to look at the intensity and cleanliness. He told me he didn't have much time and his talking was over by raising his voice. What a bad a manager! If I were instead, I would give trial membership and gain membership through behavior. I have never seen such a insolent manager I will never go there again. You are losing to your customer gain. Even though I had a pass trial on the email. it tells me that you cannot use it, then remove the trial membership of covid time from the site. disgrace, disgrace, disgrace. never again! I do not go to your website and register, come there and talk to your employee. All but all of them was a waste of time and it never suits you. The gym address is 1625 Crofton Center, Crofton, MD 21114 The Visit and time is around at 5:00 pm 20/5/2021 Tuesday And this my pass trial email's screen shot read more

Gold's Gym - Gyms Near Me - Crofton, Maryland

After multiple letters and attempts to cancel my membership they still continue to charge me. When you call regarding the issue they state "come in and we can help" I no longer live in Maryland they are taking advantage of this. read more

This gym has some sketchy business practices. For the duration that the gym was closed during the COVID shutdown (at least four months), I was still being debited for monthly for membership. Any phone calls I made or emails I sent seemed to go into a black hole and the gym made no attempt to communicate what they intended to do for anyone - not on their website or an email or anything. Even after the gym had re-opened, I had to go through at least half a dozen calls before I got someone on the line to say they'd refund me. I cancelled my membership in August. I went to the gym in person, was told I was "all set", only to discover that they later debited me for a yearly membership several weeks later. I made calls to protest that I shouldn't be charged for a yearly membership when I had already cancelled my membership but they refused to do anything about it. Nor had they bothered to even tell me this might be an issue when I was actually sitting in their office. They just took my money and ran. All of this for a gym that was frankly subpar. The equipment is mostly old and in poor condition. A lot of machines were broken every time I went in there. The men's room was often in a disgusting state, pools of stinky water on the floor and people leaving garbage in the lockers and on the benches, none of which got picked up. The staff was generally non-responsive to complaints. One time, I complained at the counter about the condition of the men's room and I was told "Not my job. Just deal with it." read more

Second attempt! I wrote a bad review earlier today, but it some how disappeared from the website! Gold's Gym makes it extremely easy to sign up, but extremely difficult to cancel the membership. I attempted to cancel my membership over the summer of 2020, and an assistant manager convinced me to hold off until February, 2021. She said that she could postpone the Annual fee and I could come back in early February and decide if I wanted to cancel, or re-start my membership. I made a note in my calendar to come back in late January/February timeframe. I returned to Gold's Gym on Saturday, January 30, 2021 having made the decision to cancel my membership. I was told by the representative that cancellations have to be done Monday through Friday between the hours of 9 AM - 7 PM. Not sure why the same person that can sign you up on weekends, is not capable of changing the status on an account. I explained that my work hours and my commute make it difficult for me to come to this location during the week. After leaving the Fairwood location (Bowie, MD), I emailed the Corporate office looking for help cancelling my account. A few days later, I received an email stating that my email had been sent to the General Manager. On February 8, 2021, the general manager sent me an email telling me that my account had been cancelled. The problem is that Gold's gym billed me on February 1 for the annual fee of $39 and on February 5, they billed me for the monthly fee of $29.99. Once I reviewed my credit card statement, I realized that they had also billed me on Jan 5 for $29.99. I corresponded with the General Manager Karissa via email and directly over the phone where she refused to reimburse me for any of the fees. She informed me that "The membership is not based upon usage" and she would not reimburse me. She was rude, condescending, and basically mean spirited. A very poor representative of a business in the Bowie Community. read more

I want to recognize the General Manager Anthony at Gold's Gym Crofton for being reasonable and flexible in the club's cancellation policies during a global pandemic when people are restrictive in public appearances in effort to minimize exposure. His approach was quick, pragmatic, & efficient. read more

As an overweight person, I have to say that I have never once felt uncomfortable at this gym. Everyone is here with a goal and they just do their thing. There are separate areas to meet everyone's needs. HUGE KUDOS to the class trainers. I'm so addicted to these classes (might not be overweight for very long.) I wish there were more offered in the evenings. Thank you Shelley, Elizabeth, Nadia, Natalie, etc for being such amazing trainers. So friendly yet they always kick my butt! I also love seeing the familiar faces of the regulars every week in class. Everyone is supportive of each other. The cardio cinema is great too. read more

This place is hard to beat because of the price, at $10 a month for the most Basic membership it really is the most affordable gym in the area. I personally enjoy CrossFit like workouts and so the outdoor rig there's a really great space. The facility is very nice with full amenities, a yoga studio, locker rooms, classes offered outside during the pandemic, a special area called Women's Gold for a safe space for women only. I think there's even a movie cardio room, I haven't been in but I think I remember that from the tour. The reasons I didn't give this a 5 stars is because of the other members not necessarily the staff and some niceties that I noticed they don't have. I spend about 15 minutes of my workout time cleaning up or de-racking other peoples barbells so that I can use a certain space because almost no one puts things back after their workouts. This makes things like 10 or 15 pound plates difficult to find sometimes because they aren't always kept together. I also notice that I am one of very few people that wipes my equipment down (even during a global pandemic). I do it before and after and I seldom see people wipe it down at all. The niceties missing I mentioned are things like 25 mm diameter shaft barbells, a working air bike (they have one but it's missing a wheel and screens off) and more than one indoor pull up bar. The rig outside is awesome but once winter or rain comes it's to too cold to workout out there. Finally depending on the time you go this place can be pretty packed. I like the mornings before 8:30 or 9:00 because it's not so full then. Again this place is great for the price you pay and being in between jobs this is very affordable and suits my needs. read more

Gold's Gym - Gyms Near Me - Crofton, Maryland

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Love the staff, love the classes, love the location, love the childcare! My only complaints are that the gym is so crowded (so many machines crammed into every available space), there are no places to stretch during the peak hours when all the side rooms have classes in them, and the tanning bed is filthy. They said they will be opening another large part up soon (early 2019 is the last I heard). So hopefully I will be able to up the stars soon! read more

Gold's Gym - Gyms Near Me - Crofton, Maryland

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I mean, its a gym..... They got some really good equipment, though some of it always seems to be out of commision for one thing or another. Movie room is pretty cool, and they are playing some of the newer releases which is nice. I have reffered a few friends, so I think its a pretty good place. read more

Good gym. Cardio cinema is great ... but don't play The Notebook ... hard to get psyched up and crank out hard cardio to Ryan Gosling ... read more

I signed up for a Gold's Gym membership with a friend at the Bowie location but I live closer to this one so this is where I work out. I went a few times and got in a few cardio sessions but decided to actually look around 1 night since I wasn't familiar w/ the amenities offered here. I figured it would be beneficial to get a tour so I stopped at the front desk and asked if I could get one. There were 6 associates standing back there chatting. The first one advised he was not knowledgeable on what the gym offers (New I assumed) and directed me to someone else. This one basically ignored my request for a tour and asked what I wanted to know about the gym. He insisted I ask specific questions. How can I ask you about the gym when I don't know what amentities this location offers? He didn't even attempt to give me a summary about the place. He was not helpful at all. I ended up just walking around on my own finding the Cardio cinema, a turf area, hydro massage chairs and a spin classroom. This location appears to have everything. My kids have came along as well and enjoyed their time spent at the "Kids Club" while I worked out. It's unfortunate that the owners are wasting their money on employees sitting around talking and enjoying the atmosphere instead of doing their jobs. Despite the bad customer service I like this location and will be returning. read more

This is a beautiful gym but quite disgusting. There's not one time that I visit and the trash cans are not overflowing even on the outside in front of the club. Usually the paper towels that you use to wipe down the equipment is our round out. Also I have quite often ran into empty spray bottles. The women's restroom smells horrible at all times. As if no one's ever clean them. I almost think there's poop in one of the lockers just sitting there. I don't understand how the bathrooms can be so beautiful but smells so gross. I just don't understand!! There's always 3+ staff members hanging out around the registers but no one is taking the chores a filling up the paper towel serious. It's a really small job that makes a huge difference to the customers. I mean they must be all types of infections in his place. COME ON GOLD's. CLEAN UP read more

Been here since it opened. Just upgraded to 24 hours. Great gym, they have everything you can think of for weights etc. and nice staff. Few complaints but nothing huge. 1. Theatre room - upgrade the projector for brighter viewing experience. It seems to be dark. 2. Turn around time for damaged/repaired equipment seems to take a little long. 3. Free weights dumbbells for the people in the new training room with turf. When they have classes they all come over and take most of the free weights the non class folks are using. Other than that I really do enjoy this gym over LA fitness and Sport Fit. Great job guys! read more

It's a waste of time and money. I literally spend half my time looking for weight than working out

They closed the gym because of COVID and didn't notify all members when they opened or started charging accounts again. Now I know why people complain about large gyms being predatory. read more

The size and equipment aren't bad. I usually go at like 6 am so it's not too crowded then, though when I've tried to go later in the day it's pretty crowded and sometimes hard to get the equipment you want. My big gripe is that after my wife and I quit, they don't count it effective for over a month so they hit us with an annual fee, and monthly fees after quitting. Our contract was up so being charged another $100 just to walk away is unacceptable. This was after having to go there in person and wait like 25 minutes to talk to someone to quit. I'm sure I will join a gym again, it won't be a Gold's. read more

I'm here from California to visit my family in Crofton for vacation. I usually go to 24 hour fitness and there was nothing nearby except Annapolis and this was close so I signed up online for a one day pass so I can workout. There is a lot of cardio machines here and a nice place to lift. Also they have cryotherapy and a massage place on site. read more

We love this gym! They are always adding new things. Best of all my kids LOVE the kids club! The staff there is fabulous and I feel comfortable leaving my kids with them. The kids have all become friends and love playing together! The only thing that would make it better would be if they added a CFA style playground for the kids! Lol. They have a great selection of classes and instructors at Golds- i recommend them as well! It would be nice if they had a juice/smoothie bar like they used to at the club. We are excited to see what they add with the new renovations! read more

Really nice layout. The gym could use another expansion but the equipment here has to be one the best in the area.

I have been a member for a couple of years now and only have ONE complaint. The water fountain always seems to be broken or have issues where water barely comes out, maybe just needs to be replaced. Otherwise, I love the gym. This is not like other Gold's I have visited where you have people just trying to look good and pose all over the place, or grunt and slam weights, even the gym goers are good people. Great staff, constantly being updated with new areas, equipment and is even currently being upgraded at the moment. Even though they are updating the place, they still have everything open and working so it doesn't even feel like work is going on around you. read more

I have recently had the worst experience with Golds Gym in Crofton. I have been a long time member and decided to freeze my membership due to the current pandemic. In speaking with the manager upfront to freeze, he tried to make it mandatory that I come in instead of doing it over the phone. Again, due to not feeling comfortable being there, that was not an option. He continued to require a $25.00 payment to freeze and used the month they charged me - without my knowledge - to pay that fee. Once the apparently 6-month freeze was up they again charged me without my knowledge for another month and stated they will not refund the money. The manager Anthony was extremely rude and disrespectful on the phone and ended up hanging up on me after I cancelled my membership. In this time you would think gyms would be a bit more understanding and have respect for their members. I personally will never step foot in that gym until there is more customer service-oriented, respectful leadership. read more

I was a member of Gold's Gym Crofton for five years. It is a good place to work out, lots of equipment and variety of options! Meets your needs for getting ripped or getting in shape. My only issues have been a lack of standardization for membership management (like starting and stopping sometimes requires a letter, sometimes just a phone call, sometimes you have to go there) and the lack of male restroom facilities..they have only two toilets for all those members!! Spent a lot of time standing in line! Lol. read more

I wish I could give this place 0 stars. The staff is absolute trash and don't expect them to help you with anything. The GM is never around to assist in account issues. You can never find the weights you are looking for and I could keep going but just save your money. read more

Absolutely terrible experience at Gold's Gym Crofton. After driving 45 minutes to work out at this gym (which looked really nice from pictures online) my girlfriend and I were told we could not even purchase a guest pass to try out the gym. We were told we needed to sign up for a membership before working out. What kind of gym doesn't even allow you to buy a one-day guest pass before thinking about becoming a member? Please, if you were like me and were intrigued my the pictures online, DO NOT waste your time by going to this gym. Gold's Gym Crofton's ridiculous policy regarding guest passes must be changed now! read more

Was a great gym in the beginning but has gone down hill over this past year. The membership cost isn't really worth the mess you walk into now, and the always broken equipment. Terrible sales and customer service section, all about trying o squeeze another dollar out of your pocket, read more

Been working out here for over two years now... Over the past year or so, the facility and equipment have been upgraded. There are plenty of cardio machines. Weight machine brands include Precor, Cybex, Free Motion, and Hoist. Because it's Gold's, there are a few muscleheads, but what can you do? In my case, I occasionally retreat to Lady Gold's--a separate exercise area that has a few pieces of cardio equipment, weight machines (all new last fall), and free weights. The gym and locker room are always very clean. Fellow gym-goers are usually courteous in wiping down their equipment. Group classes are fine; not outstanding. There is a kid's club (babysitting), but I have never used this service. There is also a kid's exercise class. I try to work out in the morning as it is very busy between 4pm-7pm. Weekend mornings are generally busy as well. Rates are affordable, and the hours are good (5am-11pm weekdays). They're even open on New Year's Day--how's that for starting on your resolution? read more

I was in the Fort Meade area for approximately 1 month and was hoping to be able to maintain my physical fitness while in the area, unfortunately I only made it in a couple of times in June. I was assured by the staff that my membership would cancelled. Checked my statement in July no charges! I thought everything worked as it was supposed too. At the beginning of August I saw I was charged for another month. I called the staff and spoke with them and they assured me that my membership would be cancelled. Then I was charged another 39.99 two days later. I stopped payment and they've moved my account to a collections firm. Multiple requests to cancel, emails, and assurances mean nothing apparently. Beware this institution. They will tell you anything to get you to sign up. read more

...and down we go. If you like showering in moldy showers, this place is for you. Unfortunately, the management doesn't appear to be concerned with keeping their facility clean. The showers in the men's locker room have been moldy for months. They were steam cleaned earlier in the year, but they've failed to keep them clean. read more

After my not so great experience with the corporate side of Gold's Gym (seriously-don't do it!), this gym is a breath of fresh air. I recently moved from Austin and the closest corporate gym is in Virginia. I was terrified that getting out of that contract would be a nightmare but they made it really easy to end my corporate contract and start a new one with them. I am now on a month to month contract (YAY!!!) and paying less than I was. The gym is very nice and they have a great selection of equipment and classes available. My daughter loves the kid's club and the kidcersize class offered Monday through Thursday. My only gripe is that the rule about not dropping weights is not at all enforced. I have seen and heard is happen on almost a daily basis and even when a trainer is present, nothing is done about it. If you cannot lift it-DON'T!!!! No wants to listen to you grunt. Rude is what it is... read more

While visiting my husband on vacation, he decided that we needed to work out together. He's a member at this Gold's Gym so he brought me as his guest. The guest registration is super simple and easy. The staff was super friendly and kind. The gym was spacious and clean. Plenty of equipment to use, as well as free weights. I have to say I love the cardio cinema because I am a bit self conscious when doing cardio, and that definitely eased my anxiety. The locker room was very neat and clean. The sauna is great as well. Overall, it's one of the nicer gyms I've ever been to. I will definitely return next time I visit my husband. read more

This gym has the worst management and staff I've ever experienced from a gym! I've been going to this gym for a year and a half, upon returning from a deployment overseas I had to move from the Crofton area and cancel my membership. This should not have been a problem as I had signed up for the $39.99 option which is the supposed "no contract" option. When I went to the manager he was friendly at first then told me he had to check one last thing and proceeded to click something on his computer and then tell me I had not signed up for that option. When I told him he was mistaken he told me he was not and got hostile. I left the gym and still have not canceled my membership. A tip for all those considering joining this gym is to keep your paper contracts as they will have shady business practices and make sure you keep bank statements of your payments to Golds. read more

This gym has questionable sanitary precautions in place. Equipment is strewn throughout the club, which leads me to believe there are no cleaning protocols in place. Enter at your own risk. Management does not address these concerns. read more

Love it!!! There are usually plenty of machines free at any time of the day and the movie room....it's cool, dark, with great movies that makes me want to work out longer! read more

Not sure what people on here are complaining about. This gym is perfect. Has everything you need to get in your workout. People in this place are pretty friendly too. Haven't met much of the staff but they seem pretty chill too. read more

Let me start off by saying never in my life have I taken the time out of my damn day to write a review! First off, you pay all this money for SHIT equipment. How dare they keep charging us even though they are "saying" our contract was canceled? I want my money back! talk about trying to cancel something, I feel like getting a divorce would be easier than canceling your damn membership at this place. I canceled my membership months in advance just to be hit by a letter from "first credit services" saying I owe them $75 for not even being a member anymore! To top it all off they kept sending these debt collecting letters to the wrong address even when I told them the reason I was canceling also was that I was moving. Please avoid this company if you don't want any headaches. read more

UPDATE I did get a call from the GM who was very generic with his apology and did not actually want to listen to my feedback. I was constantly being interrupted with "I am glad to know about these issues and we were able to talk" to which I had to respond with I am not finished... this happened several times. It was not a very good call or representation of Customer Service. I did not write my review to bash the location but rather to give an honest review to people in the area interested in the location. Today I see a comment misrepresenting this conversation that took place over the phone by someone I did not even speak with. Maybe there is a breakdown in management but this is not helpful. I want to just say my concerns were not addressed but rather multiplied. read more

This place has grown on me, more friendly than LA fitness down the street. People here are less pretentious. Solid inventory of machines, work out your chesticles till your hearts content. They have sold old stuff but they keep new machines rotating through the inventory. It's reasonable in terms of cost. Check it out! read more