Terrible customer service at Golf Galaxy in North Wales, PA. On 6/13/26, I returned an item and asked if my rewards dollars could be credited back to my Dick's Sporting Goods account. The salesperson told me I had to call customer service myself. Later, when I called, customer service was able to restore some rewards and even asked why the store hadn't handled it directly. I then wanted to purchase a shirt in another size. The employee found it was only available online and began placing the order on his personal phone. When three customers lined up behind me, he asked me to step aside while he helped them, which I agreed to. He handed me his phone--which had a badly cracked screen and incoming text messages popping up--and expected me to complete the purchase myself. I decided to order the item at home instead. To top it off, when I asked whether a polo shirt was for men or women, a different employee curtly replied, "That's the men's section. The ladies section is in the BACK!!" The entire experience was frustrating and unprofessional. I did not feel valued as a customer and was disappointed by the lack of courtesy and service at this store. read more

Worst experience I have ever had! Mike the manager is a lier! Spent $1,300 on clubs on 5/13. Never received them. They lied about when I will have them delivered to my house twice, lied that a refund was processed and here we are a month later no clubs...no refund!!! STAY AWAY!!!! It pains me that I have to put 1 star in order to post this!!! read more

Just the same it self. Everything you need/want for the game of golf. Great employees. Always willing to help. You wanna try a club they take you to a bay and you swing away read more

I am completely impressed with my experience at this location. We all know that in the service industry it's the people that make the experience great not so much the location. I am so glad I went to the MontgomeryVille Golf Galaxy to get my new clubs. The representative who fitted me was fantastic. I never felt rushed and his knowledge of club fitting and the golf swing were incredibly helpful to me. A shout out to my buddy DH who recommended that I go and specifically ask for Josh. I've been fitted before in the past, and the experience was less than enjoyable. If you're looking for a new set of clubs, I recommend going to see Josh D. You will not be disappointed. read more

Snapped the head of a pre owned driver I bought same day...came into the store upset and confused. I believe it was the general sales manager, Wayne (I think was his name) explained why it happened and provided me with a new shaft within five minutes. No bs just good service and value. Only my 3rd time there but always a good experience. read more

Golf Galaxy.... More like overpaid amateur pro shop wannabes. I brought in a Scotty Cameron putter head that I had been working on as a little project and simply was looking for a shaft for it. When greeted the first question I was asked about it was " Is this even a real Scotty Cameron?" And the rude comments did not stop there. I while trying to explain, to the older gentleman, this was a project and I was simply trying to find a putter Head that I could creatively make work through trial and error. He was reluctant to even sell me a simple putter shaft. He finished off my visit by telling me that my putter would make a better paper weight than putter. He also stated I would simply miss every putt. Maybe instead of the associates at this golf galaxy hanging out in the hitting bays and hitting golf balls and working on their golf game. They should spend more time working on their customer service. Not an uncommon thing to happen at this store as my friend was in earlier in the week and experienced a similar take on one of his clubs he needed help with where the associate refused to sell him a shaft without seeing the head in person first. Update: Played my first round after building my putter. Pared the first hole by sinking a 12 footer. Guess my "fake putter / paper weight" is working just fine. If the the golf galaxy employee that sold me the shaft wants a putting lesson feel free to hit me up. read more

I have always been impressed with this store and the staff. Most of the employees seem like golfers and they know what they are talking about. Last week I had my entire set of golf clubs stolen from my car and of courses I immediately went to GG. The staff was compassionate and helped me review the clubs. Bought some online and got fitted today. Will be going back to test out new drivers and may even get fitted for a new putter. read more

Mike D thanks for spending the time with me. Can't wait to book an appointment with you so I can buy new sticks Many Thanks read more

Herman did a fantastic job with my club fitting. He was thorough and patient through out the process. Herman had an in-depth knowledge of club design and swing dynamics. He also explained the mechanics of the adjustments he suggested. Finally, his pointers on swing and grip during the fitting was as valuable as any lesson I have had. I would highly recommend doing a club fitting with Herman if you are shopping for clubs. Also there was no pressure during the entire process. read more

Incompetent staff. Went for a driver fitting and had to pay 99$, which was assured to be refunded as long as I bought a driver, which I did. At register, instead of giving me discount, he charged me fully and assured that I would be refunded, which of course, I wasn't. Called store again and they refused refund. waste of money, horrible place read more

I had 3 club fittings with Steve D...so far. The most honest sales person ever. Got such good instruction and recommendations. He spent so much time with me. My game has improved and it isn't just the clubs. Bought several clubs and will be back to round out my set. I cannot say enough positive things. I'll be back soon for the rest! Thanks!!! read more

Got my wife's clubs here - she's a beginner. The sales personnel could not have been more helpful - they're awesome. They also knew a lot about the local courses and driving ranges. The prices beat Dick's too. They also offer lessons which she signed up for. The golf pro, Kevin, is so helpful and friendly. He has some funny stories to tell also. As a side business, they buy used clubs and sell them. read more

I need 2 hybrids and a 3 wood so I stopped by Golf Galaxy. Someone greeted me on the way in. I walked around the club section for 7 minutes and no one approached me so I left. Mind you the store had only one customer in the range and 3 employees hanging around a cash register. They were nice enough to say goodbye which I appreciated. Oh well. read more

Michael was fantastic for fitting me for a new set of Taylormade Irons. Two sessions, over two hours in total of his time with great input and zero pressure. Just a great experience and they matched a Taylormade 25% military discount. Can't beat that! read more

Steve helped my son pick out 2 clubs. It felt like a consultation - such tremendous help!! Will always shop here!

The selection is great, and their prices are low. In my personal experience, the staff walking around the store are kind of unfriendly, and make me feel like they wish I wasn't there. If they smiled and were friendlier, I would buy more! read more

terrible experience at golf galaxy, i have been going to golf galaxy for some time now and i have never really liked the experience i have every time. the managers are never very polite and don't have proper manners for a business, i shouldn't have to be writing this as a kid in high school that plays golf but as i was being helped by an employee hitting a club i asked a question about the options of a club (flex) i asked do you have this in stiff flex because i was hitting xstiff which didn't feel quite right. the employee proceeded to ask the manager do we have this in a stiff flex and he responded with i don't think so, that club is for good golfers only whilst i was standing right there, i get it i'm a kid but i had the money ready to buy it and i was going to until he made that comment. very rude for a business especially a manager. read more

I only give this place 3 stars because their prices on everything are ridiculous but I did get lessons from the pro and it was great. Go for lessons, shop elsewhere read more

Steve, Mike and Zach were very helpful in assisting me in getting back into golf after several years away from the game. The were patient during the club selection process and I look forward to returning as I progress. read more

After my yelp complaint and an email to their service department, golf galaxy got my clubs to me within 24 hours. I was also assured there would be some work in the way they answer their phones. Kudos golf galaxy, faith restored. read more

Don't make the mistake of trading your old clubs in as give you nothing for them. They wanted to give me $10 for my Ping G10 driver and 4 wood which was a unacceptable. If they told you to bring your own vaseline I would have been more prepared. I will never shop or recommend this golf chain to anyone. If you call them they tell you you'll get top dollar, right. read more

I am very disappointed in golf galaxy. I came in on a Sat. to have a few clubs regripped and planned on waiting since it was only 1pm. The gentleman told me to come the next day to pick them up. When I told him I was planning on golfing the next day his reply was come in at 8:30 am they will be done. The store isn't opened until 10. When he said he couldnt do them today I thought it was because he had so many others to do. It wasn't. It was so he could go stand around in the front of the store and fraternize with the other employees. What's up with the work ethic here? read more