We met the team at the Home Show and signed up for the mega service because last year our yard was a disaster. Already our yard has gone from patchy to full green. Im looking forward to the next treatment to kill the grubs as well and find confidence that even if the first treatment needs a boost, that Brian (owner) and team will provide full support to beat the little beasts. Also Brian is super helpful and willing to give tips and recommendations for other areas so I can bring my yard and gardens back to life. read more

Gave me a quote. Came a day late. Did less than half the work quoted and Left without word. Tried to argue that it took longer than expected. At least agreed to less $ when I refused to pay for a half job. read more

Grossly overcharged. False number of man hours on invoice. The yard needed very little work and they were here for a very short time. Poor job done - just weed wacked everything and left. Took advantage of having a payment method on file. As far as I am concerned, this company fraudulently charged my payment method for services NOT provided. Avoid! read more

Golf Green Grass - 1100$+ charged to weed whack plants that didn't need to be removed and shouldn't have been removed. - Lawn Services Near Me - Herriman, Utah

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This is an update to my review below. Today is 4/22/21 and the review below was posted on 4/20/21. I was finally able to reach Brian, the owner, through Facebook's messenger the evening of 4/20/21. I received an immediate response apologizing for the error, and that he would get my money refunded. He followed up the next morning to confirm that he had taken care of the refund, and took an extra step to refund me for my prior service as a goodwill gesture for my time and hassle. I greatly appreciated it, and understand that things can happen. Today, both refunds showed up on my account. I've updated my review to 2 starts instead of 1 star. While the outcome of my complaint was handled in a reasonable time, the reason that I don't feel like I can honestly provide more than 2 stars, currently, consists of a few key factors: 1. I had to make multiple attempts through multiple contact methods before I was finally able to reach someone. Not everyone thinks to use Facebook, so it's my opinion that this type of platform shouldn't be the most reliable contact method vs email or phone. 2. Nobody showed up to mow my lawn on my scheduled service for 4/20/21, so I'm left with a lawn that has 2 weeks of grass growth. Brian has made it clear that he's doing the best that he can, and taking on Holmes Lawns has been overwhelming. Understandably, I can only imagine how stressful things must be. However, from a client's perspective, two skipped services in a row is not good, no matter which way you look at it. 3. I feel like Golf Green Grass has bitten off more than they can chew by taking on Holmes Lawns. Preparation is key, and I don't think the scale of taking on so many clients is something they're currently prepared for. Better office staffing for immediate communication during business hours could have avoided part of this problem, but not the whole problem because we still have skipped services. So perhaps field staffing is also an issue. However, if office staff was sufficient, tracking work orders and proactively communicating problems with customers could avoid client frustration. Overall, I feel like this is a company that is in a hard place right now. Staffing, managing field operations, and the huge increased workload from taking on Holmes Lawns customers is going to make or break them. I definitely feel like they mean well and want to do good business. After all, it's the way problems are handled that speaks volumes, and once I was able to get ahold of someone, the problem was addressed. Hopefully, they'll be able to increase customer satisfaction and get control over the areas that are lacking soon. ------ 4/20/21: Worst customer service I've experienced in a long time. Nobody showed up to mow my lawns for my last week's service, so I notified them by email to let them know, thinking maybe there was some kind of delay in service. A full day goes by and no response. The next day it was raining, so my assumption was that I wasn't getting my lawn mowed that week. I emailed them AGAIN to confirm that it was raining and to just go ahead and skip my service for the week. My reasoning is because I don't want to have my lawn mowed on a Friday just for them to come back the following Tuesday - may as well skip the week. I FINALLY get a response that says they showed up at 5:58pm and did a mow and a trim... Ummm... I was here all day, NOBODY showed up, and my lawn has NOT been mowed or trimmed. So I called in and got Brian, the owner, who confirmed that someone came at 5:58pm. I offered to send pictures of the lawns, but instead he wanted to argue that it had been done because they have GPS tracking devices on the vehicles. I told him to check the address then, because nobody showed up here, and if they mowed a lawn in my area, it was the WRONG HOUSE. But of course, the system is down and he can't pull up the information. Finally after arguing with him for what seemed like forever, he finally agreed to let me send him photos of the lawns, which he agreed were NOT MOWED. I thought he made things right because he said he would void the service and wouldn't charge me. Well, I get an invoice last night for the service he said he was going to void, so I immediately emailed a response reminding them that the service was voided because of the NO SHOW. Tried calling first thing this morning, left a message, waited all day, no response. Now, the transaction went through and my card was charged for the service I never received. I've tried calling multiple times - no answer. Now on the day of my scheduled service, 7:45pm, not show. read more

Golf Green Grass - Email confirming the service would be voided. - Lawn Services Near Me - Herriman, Utah

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Our HOA hired this company to perform landscaping and snow removal services. The owner grossly overcharges and even charges for services NOT performed, such as a "staffing fee" if there is no snow to plow. With landscaping services, instead of using a 21" mower in narrow spots, they used a weed whacker. Instead of edging next to the fence, they used weed killer, which killed our grass and then ONLY weeds would grow in the dead areas they created. Owner (Brian) doesn't try to correct the problem, only argues with you. Read contract carefully. It only protects him, not you. Such poor customer service. Be warned. Do not use this company! read more

We agreed to start service. Gave them my credit card info for billing. No show. No call. Nothing. Met them at a home show last March. Great song and dance. They swore they were a dependable, responsible company and would fulfill my landscaping needs. NOT! read more

When a business named Holmes decided to transfer this book of business to Golf Green Grass, I figured it was worth a try. I went ahead and added my visa using the link they provided. When I received an email about spring clean up, I responded indicating interest. They indicated they would get me on the schedule for next week (Thursday 4/1) . I asked a few questions via email relating to the service, like would they be able to dig out any scrub oak roots, and this was not responded to. The next day, our family went out of town (4/2). Around 1 pm got alerts on my home cameras and saw yard workers there. I was not home to provide a specific area that I was hoping to have attention given to. There were a lot of boards and debris in the path to the back yard from a closet project we just completed. It had not been cleared. Consequently, they were not able to clean up or blow the path, and put their workers at risk (as these boards had nails and screws in them). I attempted to call and email as soon as I saw there were there (on friday afternoon). There was no response, despite multiple attempts through the weekend and on Monday. When we returned from our trip, I checked the yard to find that the garden gate was left open. Finally I spoke with Laura on Tuesday who apologized that they had problems with their phone service, excusing themselves as they had gone above and beyond by putting us on the schedule right away.... My experience in that 1)they did not provide me with the rate of the hourly cost of clean up, 2) did not respond to the questions (voice of the customer) , 3) showed up unannounced and 4) leave my property open is simply not professional. On Tuesday just before Laura called, I received a bill for $209.91 - and you can't tell they were even here! I have used two other services in the past (Holmes and Operation Clean Up). I would not recommend Golf Green Grass. I am asking for a refund, we will see if that happens. read more

Do not hire this guy!!!!!!!! He is horrible. We hired him to do a good job and we ended up laying the sod instead of him and "his employees". He just stood and raked while the 12 year old kids we got to come help from the community did all the work. Then he charge us full price for the job. DO NOT HIRE THIS COMPANY!!!! Better to do it yourself. read more

I live in a townhouse community that these guys service with poison against my wishes, & as such they are always over dumping fertilizer all across the sidewalks & we end up taking it inside the house on our shoes where we have small kids that could ingest it. I find that there's actually more fertilizer on the sidewalks than in the grass. Ridiculous that they can't blow it into the grass instead of lazily leaving it on the damn concrete where we walk in it. Avoid them for big jobs like townhomes, condos etc., the sidewalks get more fertilizer poison than the grass & you literally track it inside your house! read more