Bought a custom pair of boots, they started falling apart within a year. I had to fight with them…read morefor a couple of weeks to get them to fix them. Finally got them to take them back for repair. When I received them back, they failed again within a few weeks and now they have been giving me the runaround for another month without resolution. Horrible customer service. Be warned, if there is a problem they will not take care of it.

Love this store! Yvette was great and really helpful in finding a boot that fits your foot…read moreproperly. If they don't have it they are willing to ship it to you when they have it in stock. Yvette must have pulled six different pairs of boots for me to try on! She was able to find the color of Devin boots that I wanted! Purchased a beautiful pair of Devin boots and they feel really good on my feet! Sales staff offered a beer or water while trying on boots which was really nice! Lucchese was the only boot I wanted to buy because of the quality and craftsmanship!

Great experience today with Gwen! She was so knowledgeable, very helpful and so nice to work with…read more Really enjoyed shopping with her! The store had a great selection and all the sizes we needed to really try on different boots and make a good choice.

Great lower priced options for boots in the area. Compared to some of the designer stores and…read moreLucchese you get a nice pair for a decent price. A couple of the sales people could be a bit more engaged with customers, but we got there. Bonus: You can get your boots from here branded at Tannahill's across the street for free.

Placed an order for a custom pair of boots on January 17, 2025. At the time, I was told the boots…read morewould take approximately six months to complete. It has now been roughly one year and six months, and I still do not have the boots. To Steven's credit, he has generally taken my calls, but the explanation has remained the same for months: the tops are being made, they are close, they are almost done. Unfortunately, none of those assurances have resulted in a finished product or even a clear, reliable update. Because I live out of town, I have made three separate trips to the shop to check on the order in person. Each time, I left with little confidence that anyone could clearly tell me where my boots were in the production process. On more than one occasion, it seemed difficult for them to even locate the order. I make a point of supporting small businesses whenever possible, especially craftsmen and local shops. That is why this experience has been so disappointing. Custom work can take time, and delays happen, but communication and accountability matter. After 18 months, repeated vague assurances are not enough. Based on my experience, I would caution anyone considering a custom order here. For me, this has been a very frustrating and disappointing experience.

Disappointed and Frustrated…read more We placed a custom boot order with Morris Boot Company over two years ago, and have been given excuse after excuse by the owner, Steve -- always saying "two weeks" or "next month," but never delivering. After countless unreturned calls and texts, we recently ran into Steve in person. He promised the boots would be ready "this Saturday" -- but based on past experience and the fact that the shop is rarely open during posted hours, we're not holding our breath. More than anything, we just want honesty. If there are delays, say so. If the boots can't be made, tell us. What's been most frustrating is not just the wait -- it's being misled over and over. We really wanted to support a local craftsman, but this experience has been incredibly disappointing. Buyers, be cautious. UPDATE 8/2025 Well butter my biscuit--the BOOTS finally showed up! After I posted my unfavorable review, wouldn't you know it, the boots decided to dust off their saddles and mosey on in. I guess it takes a public call-out to get the wagon wheels turning over at Morris Boots Company The boots themselves? Fine enough. But let's be honest, I've seen tumbleweeds move faster than the boot maker. Next time, I'd prefer not to have to holler louder than a mama at a Little League game just to get what I paid for.

I am in awe of Rod Patrick Boots the moment you walk in their store you are immediately hit with…read moreall of the boots ! I. flew in just for the purpose of trying to find a nice pair of boots and boy was I not disappointed I had been in contact with a Mr Jeff Stevens his knowledge and expertise is second to none! After many years of wearing what I thought was the correct size I was wrong . after a custom fitting Jeff put me into a pair of RPM 141 Full Quill Black Ostrich, these are some of the most comfortable boots I have ever own. Thank you Jeff and Rod Patrick ! If you are ever in the Fort Worth area stop by and get fitted you will be glad that you did !!

My husband and I stopped here recently when we were in town. We had heard great things about this…read morestore! What a wonderful experience from being greeted right away by Bobby and David, and having a wonderful boot fitting experience for the both of us. David was so very kind and helped my husband find his dream pair of boots! Rod Patrick Bootmakers has a wonderful warm atmosphere, beautiful collection of boots, and warm and friendly staff. Husband had already been wearing his new boots around town and says they are so comfortable! We are very happy with our purchases from Rod Patrick's!

The service was really good and I got exactly what I needed. They had the color I wanted and they…read moreseemed to have multiple options. The Birkenstock price was more than it was listed on the website, but that is to be expected in retail. I am always happy to support a smaller business like Take 5 in Fort Worth.

I've never owned a pair of Birkenstocks before and I came here looking for the right size that…read morewould fit me so I could order them online. Judy was helping me and she was just absolutely amazing. She was very attentive and knowledgeable and helped me decide which size was the best for me for my feet. They even had the sandals in the Oiled Leather faded khaki color way which was sold out online!!! She was just an all-around sweetheart and while I had a coupon for 10% off for the Birkenstock website. She was so helpful with such great customer service and just so sweet. I decided to buy my Birkenstocks here instead and spent a little more just for the quality of service I received. Since then I fell in love with the sandals I bought I went back to see Judy again and bought some Bostons in the taupe color way! Thanks so much Judy! In a time where customer service is dead at many many retailers, you have truly done such an amazing job, I will always come back to see you in the future. New loyal customer !!!!

Highly recommend! Locally owned by Wayne, who is super knowledgeable and helpful! I had a shoe…read morefitting& was able to find "the cadillac" of shoes! Awesome selections& cool store! Great price!

Huge shoutout to Owen! My man checked me to make sure I was getting the right shoe based off my…read morefeet and style. He was super friendly, and knowledgeable in regards to all things running. I am looking forward to coming back! I walked away with Hoka Clifton 10s & a little something to help my runs. It was a great value and they had a great selection!

The customer service at this location is elite. I've been here multiple times and few different…read moregirl have helped me out and they've all been great, however Ashley deserves a special shoutout. I was recently on the hunt for a specific type of denim shorts and after trying in dozens in the store she blind ordered me a pair to be shipped to me. They fit perfectly and were EXACTLY what I wanted. Big thanks to Ashley, I hope her pillow is always cool.

We were so impressed with the customer service! Kendyl went above and beyond what we could have…read moreasked for. She asked all the right questions amd had great selections for my daughter to try on and yes we did make a purchase and will be back. Thanks Kendyl!

Came in about 6:30 p looking for a new blouse for Work…read more They close at 7p. Both employees seemed irritated I was shopping... neither offered to help me. No one greeted me... or acknowledged me in any way. I was desperate for a shirt as my business trip got extended a day. Bought something on sale and left ASAP. Would not return to that store again.

This store is so well stocked with the latest fashion. The prices are higher than some places but…read morethe quality is superior. The staff is helpful without hovering or pushing. Love to go in, look through, and go back with my mind made up. The sales racks are also very tempting.