Exceptional Service from Beginning to End…read more I cannot say enough positive things about my experience with Isaac Adkison of TE Certified and the exceptional service he provided from our initial consultation through the completion of a significant plumbing repair at my home. I contacted TE Certified after discovering a concealed hot-water leak beneath the slab of my home. From the very first visit, Isaac stood out because of the thoroughness of his assessment, his knowledge, and the amount of time he took to help me understand what was happening and the different options available to address it. This was a major repair decision for me, and rather than rushing me toward a particular solution, Isaac carefully explained the advantages, disadvantages, uncertainties, and long-term considerations associated with each option. Over the days that followed, I had many questions--and I mean many! Isaac answered every one of them with an incredible amount of patience, professionalism, and detail. He never made me feel as though I was asking too much or taking up too much of his time. When I needed clarification about specific items on the estimates, how the proposed reroute would work, the existing plumbing, freeze concerns, accessibility, restoration, or the potential for future issues, he consistently responded with thoughtful and knowledgeable explanations that helped me make an informed decision. What impressed me just as much was his honesty. When there were things he could not know with absolute certainty until the walls were opened or the existing piping was further evaluated, he said so. I greatly appreciated that. I never felt pressured or given false assurances simply for the sake of making a sale. When I ultimately asked Isaac what he would recommend as the best long-term solution for my particular home, he gave me a clear professional recommendation and thoroughly explained his reasoning. That gave my family and me the confidence we needed to proceed with rerouting the hot- and cold-water lines to the kitchen through conditioned interior space. On the day of the work, that same level of professionalism continued. After locating the plumbing manifold beside the refrigerator, Isaac made an extremely clean and precise opening in the drywall, preserving the piece so that it could be neatly replaced afterward. As the routing plan developed, he initially proposed one solution, but when I expressed concern about how it would affect the appearance and countertop area of the kitchen, he listened to my concerns and was completely receptive to exploring an alternative route I suggested. He evaluated it carefully and determined that the new lines could instead be routed behind the refrigerator and stove and through the lower cabinetry to the sink. The result exceeded my expectations. Isaac, with the assistance of Reeves, completed the work with tremendous care and attention to detail. The new lines were insulated, neatly routed and securely installed, and the workmanship throughout was exceptionally clean and organized. They protected the surrounding areas while working, treated the home with care, and left the kitchen looking virtually unchanged despite the extent of the plumbing work that had been completed. You would never know from looking at the finished kitchen that such a significant reroute had taken place. Most importantly, after the new lines were installed and the water was restored, Isaac checked the water meter to verify the result. The meter was no longer moving. After dealing with the stress of a concealed leak and having to keep the hot water shut off, seeing that meter remain still--and knowing the leak had finally been resolved--was an enormous relief. Another thing I greatly respect is that the project remained at the best-case estimate I had authorized: $2,915. There were opportunities throughout this process for the scope or cost to increase, but Isaac remained transparent about the work that was actually necessary and completed the agreed-upon repair accordingly. There is a difference between someone who simply knows how to perform a trade and someone who combines technical expertise with integrity, communication, patience, problem-solving, respect for the homeowner, and genuine pride in his work. In my experience, Isaac demonstrated all of those qualities. I also want to recognize Reeves for his assistance in completing the work so carefully and efficiently. Together, they did an immaculate job. As a homeowner, especially when dealing with a costly repair in an area outside of your own expertise, it is incredibly important to feel that you can trust the person advising you. Isaac earned that trust. He did not just repair a plumbing problem; he helped me understand it, thoughtfully walked me through a difficult decision, listened to my concerns, and ultimately delivered a solution that I feel very confident about. I am genuinely grateful that Isaac was the plumber assigned to m

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

We started having cooling issues in our newly purchased home, so we gave EZ H&C a call late one…read moreafternoon, and they were at our place at 9:00 am the next day. Erickson and Anthony could not have friendlier as they worked their way through the system, diagnosing the problem...and explaining things each step along the way. They quickly identified the issue as a faulty thermostat, swapped it out and cleaned the outside unit, and were on their way...all at a very fair price. If you're having HVAC troubles, call them. We wish we could give them 6 stars. Thanks guys!

From the owner: 24 hr business, best prices, and are always looking to serve your family. What could be more…read moreimportant than a comfortable living for our families? Call today!! (Weekends and any service after 5p.m are subject to an additional $25-$75 depending on location)

Timely response and great service. Came home to 86 degrees and was handled promptly and…read moreprofessionally. Will use again! Thanks to JT for his job well done!

I had a Technician from Weather Masters to look at a property in Cartersville. It was in a crawl…read morespace that I could not get to. The tech told me I needed to replace a GAS water heater. He insisted that I needed to do it right then, even though I told him that the house was ALL ELECTRIC. This is a fraud situation, and now they have sent me an invoice for inspecting the water heater. BEWARE

Highly recommend CoolPro! Have been using them for about 5 years (repairs and new system…read moreinstallation). Lee and his team are prompt, courteous, and don't try to upsale. As an existing customer, I have had quick response times. Yesterday, I come home from vacation and both a/c units were down. Texted for service at 5:30p.m. and had a tech (Taylor) at my house at 8:30a.m. today. The problems were quickly diagnosed and repairs made! It was miserable coming home to an 85 deg. house. Now the inside temperature is back to a normal summer level thanks to CoolPro's prompt response and friendly service. I would not hesitate to recommend them if you do not know who to contact. Keep up the good work guys!

Great service from Nick at CoolPro getting our air conditioning back up and running! Very…read moreprofessional and good advice without trying to stick you with annual contracts or memberships. We will use these folks again.

We have been customers of Comfort Solutions for over 8 years...and wouldn't go with anyone else…read more We initially retained them for annual maintenance on our HVAC system when we first purchased our house when we moved to the Atlanta area, the existing unit was about 11 years old at the time and we always keep household units under maintenance contracts. When we needed to install a new unit, Comfort Solutions was definitely priced competitively and awesome in getting everything up and running. We've had a few manufacturing issues, and Comfort has responded exceptionally well to ensure that our unit was kept up and running. This locally owned company does it right...they stand behind you and their products and services, no matter what. Strongly recommend them for servicing, new units or annual maintenance contracts. They are definitely the way to go.

Do not use! They installed a brand new Rheem unit for us 2 years ago and it already doesn't work…read more On top of that, when we called, we received no priority service. We were given an appointment for 5 days later on July 3rd! Very poor service for an existing customer that should receive priority customer service. Another company put us on their urgent list, not Comfort Solutions!

Our problem is (hopefully) solved. Both Josh and James were very professional and worked…read morediligently to solve our problem, but we do think paying a total of $842.00 and three visits to our home to eliminate an odor under our sink is a way too much. Don't you agree? 1/21 $90.00 7/28 $424.00 8/18 $328.00

The technician came out when scheduled and was very professional. The technician wore a mask, shoe…read morecoverings, and kept their work area clean. I had a Nest installed which was installed quickly. The technician took his time to explain everything and was very patient. The price was very affordable and fair.

THIEF AND SCAM ARTIST!…read more I paid Jarvis $5K to replace an old failing exterior condenser. After a year of excuses and no installation, I was forced to get one with a different vendor. After another year of excuses, I am still owed $2100. It turns out I am his third (at least) victim of this scam. DO NOT DO BUSINESS WITH THIS MAN! https://www.bbb.org/us/ga/atlanta/profile/air-conditioning-contractor/j-cooling-llc-0443-28124227 https://ecorp.sos.ga.gov/BusinessSearch/DownloadFile?filingNo=27987698

I've been using them for a few years now. Always great communication and good work at a fair price.read more

HORRIBLE COMPANY--had done business with them for years and they treat me like crap. Heat went…read moreout on Saturday and their website says they monitor after hours but they don't. Wasn't til I emailed them they responded--and a day late. I had other HVAC tech diagnose the issue in the meantime and then asked that comfort shield to source the part, so they can show up prepared to fix the issue (and yeah I was prepared to pay for the part even if it turned out it was something else [unlikely]). Well the showed up not prepared and then try to tell me they have to charge me a trip charge. I was like no--you should have been prepared. You came out not prepared when you knew the unit wasn't working--why do i pay for that service. The tech says they will talk to owner and ask to waive trip charge but owner doesn't even have the courtesy to call back and they drive off leaving me wondering--so I call and talk to owner and he gets pissy with my and says they are not repairing the unit. I was like you couldn't even have the courtesy to talk to me? Who does that? Leave a customer in 20-degree weather without heat. So bad.

After 2000 dollars worth of work they told me they would not repair our broken hvac system because…read moreof "misuse". We tried to tolerate the freezing cold temperatures in one part of her house with space heaters because it was so cold and followed there suggestion. Unit still broke and now they will not warrant the work. It took them 12 days to finally respond. Not recommended

Very difficult to deal with. Phone is rarely answered or voice mailbox is full. Tech missed…read moreappointment and did not follow up to reschedule. If home warranty company assigns this contractor to you, call the warranty company and request a different contractor.

Still have not received my $150.00 refund. This business is not reputable . Never pay these…read morepeople upfront because they will never return! Over a year later and I get angry whenever I think how they scammed me!

I couldnt be happier than I was with these guys. I had to have my HVAC system replaced and everyone…read morei felt with from start to finish was amazing. I will 100% use them again.

From the owner: At Pinnacle Air Inc, we have many years of experience providing air duct cleaning, heating repair,…read moreand air conditioning repair services to ensure that your home is comfortable for your family. Contact us today to schedule an appointment to ensure that your home is efficient and comfortable all year round with the help our local HVAC professionals!