Unfortunately we will not be using Good Life cleaners going forward, for a number of reasons. 1) The woman who came to the house did not bring any supplies or cleaning product, all she brought was her own gloves. 2) She took an additional 2 hours because she stated that it was too dirty but we had just cleaned the house 2 weeks ago and it just needed maintainence, with the exception of the windows which I already specified. 3) The floors were mopped with a swiffer so it didn't get the proper cleaning needed. None of the was shelves over the stove were touched. 4) The woman who came was not pleasant and could not complete the tasks asked of her. Even after providing a list that was requested by the organizer. 5) The person organizing the services does not effectively communicate the process or timing and prefers short email communication vs phone conversation. I was looking forward to using the company frequently but will not be inquiring services to do so. read more

First of all I should say this review is a bit overdue. I have been using Good Life cleaners for a while now. ever since becoming a mom and moving to the Bay Area I have been needing more help than usual in the cleaning department and thank goodness for them. Management has always been great and accommodating. Jim and Annie work wonders as a team, I can leave my house and know that I will be coming back to a spotless house. They listen to what's important to me and never fail to exceed my expectations. read more

When I discovered Good Life's ad on Apartment Therapy's classifieds, I was immediately attracted by the price. Newly pregnant with my second, I thought it was time to bring in an expert to take over weekly cleaning duties. Never having used a cleaning service before, I'd describe myself as someone who actually enjoys cleaning, and I take pride in keeping our apartment neat and tidy. I expected someone who cleans professionally to feel similarly about the work. I sent an inquiry and Susan at Good Life and followed up by phone to confirm a 4-hour initial deep clean. It was like pulling teeth getting a confirmed time, and once I did, I had to ask who I could expect at my door. Not impressed, I figured I wouldn't be dealing with management all the time, so I hoped for the best. Not so fast... Rosa was sent to clean, and showing up 10 minutes late, she got to work with HER supplies despite having set out my own green and people/earth-friendly cleansers. This came as sort of a shock since Good Life touts itself as a green cleaning company. We had a major language barrier on our hands, so I just let her do her thing. Essentially, she slapped bleach all over the bathroom and hit the surfaces in the other rooms leaving playground sand at the front door, hair on the bathroom floor, and dust bunnies under the sofas. Since this was my initial "deep clean" I had expected to find a sparkling fridge, microwave and oven in addition to a well-swept, vaccumed and dusted place. What I discovered instead was a really poor job. Did this lady have poor eyesight, or was she just plain lazy? So I immediately got in touch with Susan to tell her I was less than thrilled with my first clean, and what ensued was nearly a month of infuriating emails and calls to set up another cleaner, which she was never able to do. There's really only so long I'm willing to let sand and hair languish on my floors before it needs to be dealt with. To this day I'm astonished a new and small business wasn't willing to immediately fix the situation. I supplied photos to prove evidence of the poor work, and even that didn't elicit a response. Susan kept telling me she needed to sit down with Rosa to discuss the "alleged poor work." The fact that she wanted Rosa's explanation before she'd send someone to ACTUALLY clean is probably the antithesis of customer service. Eventually (like 3 weeks later!!) we settled on another team to come "finish" the job, and Susan said she'd confirm the time with me a couple days after she sent the email. Surprise surprise, she never confirmed so I reached out to confirm the time she'd tentatively scheduled--ridiculous--and she responded with a completely different day and time, President's day to be exact. When I said that wasn't going to work with my schedule, she offered a slot a week later!!! I'm telling you, it was like dealing with a toddler. No, it was worse. In the end I paid my bill in order to wash my hands of the experience and move on. Good Life doesn't have a clue how to run a business or treat clients with respect. It seems like they troll craigslist for cleaners, instead of actually training true employees. Totally unprofessional. I'm happy to report I found a great cleaner for less than Good Life through Care.com, and while I wish I didn't ever have to go through this experience, if it helps any one else avoid them, then I'd say that's a good outcome. read more

A few months ago my life suddenly got insanely hectic. I began a new job that was very demanding and after long days at work the last thing I ever wanted to do was clean. Well suddenly things got out of control and my once lovely home became completely unrecognizable. I asked a friend for a cleaners recommendation and she sent me to Susan at Good Life Cleaners. And HOLY CRAP I'm glad I did. Not only are their prices excellent ( seriously, $66 for 3 hours!) , the cleaning great, but I found them attentive and willing to work with my insane schedule! I'm especially in love with the Phoebe and Maria team, they left our home spotless, almost looking like one of those houses you see in magazines! They also came 10 minutes earlier, and were just delightful ladies! We call on them every other week, and I look forward to it every time. And seriously with those prices and those results, how can you not try them?! read more

I've been using these guys for over a year. Great results, reasonable rates. Management is easily reached by email or phone and very accommodating. Overall very happy customer. read more

Yesterday was my first time ever using a house-cleaning service. I'd avoided it for years thinking a cleaner would be too expensive, wouldn't do a good job, or that it would be hard to find a good/honest/reliable one. Lucy at Good Life did a wonderful job. She followed my directions to a 'T', and the service was very affordable. I wish I had started using them a long time ago! read more

Just wanted to post an update. Two weeks after these cleaners had been at my home, I discovered that they had taken two of my cleaning supplies (Murphy's oil soap and Method spray). Not a huge deal, I'm sure it was an honest mistake, however it was super inconvenient for me as I didn't have time to run out and buy more (and had visitors coming over so I needed to clean then) and they refused to return them. Disappointed with the level of service for sure. Not professional. read more

Customer Service Issues Description of Complaint: I scheduled a 4 hour deep-cleaning appointment with Good Life Cleaners for 4/24/03. No one showed up and I waited 2.5 hours. I contacted GLC and the only concern that Susan, the contact person, had at the time was rescheduling for another appointment. No recognition that my day was interrupted significantly waiting for a response from her business after I called 3 times. She initially said she would be willing to give me an hour credit for my next appointment if I were willing to reschedule. I decided to reschedule for 1230 the next day. At 1pm there was still no one to clean the appointment. Sometime after that my friend found two cleaners from GLC wandering around outside looking for the apartment. When I finally spoke to the cleaners i reiterated my request for deep cleaning of the kitchen, bathroom and floors. When I left I asked what time they would be leaving. They said three to my surprise as I was expecting them to be there for 4 hours. We then agreed they would stay until the time I was expecting but got a voicemail from them at saying they were leaving because they had another engagement. I came home and the stainless steel fridge had the same streak marks, the stove had the same grease marks. The cabinets hadn't been touched. To say the least the apartment was exactly the same as when I left except the bathroom mirror was clean..I then spent 2 hours cleaning what should have been cleaned I notified GLC and Susan made no attempt to rectify the situation. She than changed her mind to say that the hour credit she was willing to give me would be put 1/2 toward this appointment and 1/2 toward a future appointment. I told her I would never use this service again and actually felt very uncomfortable paying for a service that I was not rendered. She repeatedly sent the bill over and over again trough paypal with a 20% tip added. She then wrote saying that she spoke to the cleaners and they spent their time thoroughly cleaning the kitchen and doing the dishes. This was not done. A request for house cleaning resulted in a week of email harassment from GLC and a job not done. Save yourself the frustration and do not use this service. read more

After trying to find the time to do the cleaning my apartment truly needed and realizing that I was never going to find the time and/or energy to pull it off. After reading some reviews I made a couple of calls and after hearing back from Ila at Good Life felt really good about giving her the job. I'm back at home now and reveling in the job that Good Life and Maria did! The blinds were all open when I can in exposing shiny and clean surfaces and I just keep walking around the place touching things that are no longer dusty. All that and the cost is reasonable enough to have them here once a month to make sure that when I backslide it will be deal-able. Great for me and good for Maria! read more

GLC made THREE appointments with me and NEVER showed up! First, it was a family emergency and they never showed, second was a time crunch and they needed to reschedule less than 3 hours before the appointment, third time they never showed up AGAIN! Don't waste your time! They sound really professional over the phone and are really responsive over email - but my time is valuable and I am sure yours is too! read more

When I got home, it was like magical elves had cleaned things I didn't even know I owned. UNREAL attention to detail, they are amazing. Recommend isn't a strong enough word. Will definitely hire them again! read more

I was so surprised to hear about the low cost that Good Life cleaners charge, and was curious about the quality. After having my first clean I was very impressed, the house was very clean and they focused exactly in on the cleaning tasks which were most important to me. I have always wanted to schedule a regular cleaner, but could never afford it. I no longer have to deal with groupon to get good prices on cleaning- Im set up on a cleaning schedule and loving it! I really and super excited about good life and as they are new thought I should help spread the word... I couldn't recommend them higher...and since I have my time locked in am not afraid of them booking up from a recommend lol! read more

Seems I dodged a bullet...been leaving both phone messages and email to get service started up...they have never returned the call or contacted me...and as I read the other reviews..well no great loss; the CL ads promise the moon, but the reality is...? read more

Im giving 2 stars because at least they keep emailing me. I had an appointment with them to come clean as a first time client on the coming Monday. We had rescheduled for Monday11:30 am. The woman who organized it emailed me late the night before, so I saw it Monday morning, that the person who was going to come to clean called in sick to they wouldn't make it. We reset the appointment for Wednesday at 11:30 am. Wednesday morning no cleaner at 11:30. I get a call at 11:50 from the cleaner and she says they are at another house looking for me. Organizer gave the wrong address. I'm one of those people on Lombardy time. Always 15 minutes early so being 20 minutes late, plus another 20 to get here from where they were, annoys me no end. I expressed that to the cleaner and she said she was on the way. Never showed up, never called back to say she wasn't coming. Later that day I emailed the organizer and either she texted me or emailed back, G-d forbid she should pick up the phone and call, to let me know the woman didn't want to come because I was "annoyed" at her. Of course now Im more annoyed. The next email asked me if Thursday or Friday would work for me. I said Thursday because the house is now 3 weeks from being cleaned and starting to get pretty dirty. A day goes by and the next email says "Thank you for your patience. After reviewing our routes this week, we propose to clean your home on Friday, May 20 at 3:30 pm. Please let me know this works. Another option is Saturday morning?". What? Thats unacceptable and now I've run out of patience. I was offered Thursday what happened to that? I express that in my email and when she wrote again she asked me if the next Monday worked for me. Really?! The whole time she keeps insisting I need them here for 4 "manpower" hours, meaning 2 people for 2 hours each assuming a 2 hour pay =4 total hours. I keep saying 3 since my messy housemate and I, who hates to clean, only take 3 hours. Im sure putting it off made it 4 hours now that it needs it but they wont be making the money from me. I already called another service, yeah called... read more