I emailed this directly to covenant before I even drove out of the parking lot. I hope this really…read morespeaks to others out there about the incredible experience and quality of care i received at LeConte. Dear Covenant Health, I just discharged from the emergency room at LeConte in Sevierville. I was treated under Dr. Cullen Copeland submitting myself after suffering two long months of pretty intense and severe persistent shoulder pain after a car accident. The wait time was basically non-existent to even be seen and placed in a room to receive treatment. Your entire staff from the receptionist that checked me in all the way up to the doctor that oversaw everything were absolutely 100% professional, undoubtedly respectful and completely went above and beyond when it came to actively listening and responding to any voiced concerns. I am absolutely just beyond grateful for the entire opportunity to be treated at this facility. I saw it had 2.8 stars on yelp but was hoping i would be appropriately treated and decided to go anyway. I mean, it was more than I could have even known to ask for!!! Even the experience of literally not having to get out of bed for the imaging ordered (x-ray) was really new and surprising and really nice! I've not ever seen an x-ray machine that basically didn't need an entire room for housing and didn't require me to get up and go to it. The nurse who later arrived with my discharge papers was so respectful and allowed me to not only voice my concerns but when I asked to speak with the Dr again because I didn't fully understand the discharge paperwork, she immediately snagged him from his untold continuously busy day and he was amazing in how he not only listened to my concerns but even literally saved me truth be told--untold amounts of money!! He, who i'm sure was simply just operating as he normally does, went above and completely beyond what I arrived there expecting!!! Once he explained everything i was so so grateful he did just exactly what he did. While it would have been just stellar all the way around to have him be the one to explain the for-the-moment diagnosis so that I could ask questions etc, I do recognize that is absolutely just kind of silly to expect with all of the duties he has being in his position and how busy he must certainly stay as your ER physician! He was literally looking out for me even when I didn't even know how or that he had even considered the entire visit that far out and down to that level of detail!! However he let me speak, heard me out fully and wait patiently and very respectfully, I feel , for me to ask all of my questions. he didn't interrupt or really act anything other than just completely professional. After I had voiced my initial confusion he explained everything to me. I just cannot stress enough that He is not only a brilliant physician, but an absolutely genuinely empathetic and caring human being. I had no clue that he was truly doing me a humongous favor by referring me to primary care instead of ordering an MRI. He even explained what I was basically going to expect in my treatment moving forward after I am established with a pcp! I literally walked out of that department just beyond grateful for your staff. I mean I am just so ignorant i guess of the world they function in everyday, that I had kind of ridiculous expectations going in literally to the point when Dr explained how he had saved me $5,000 OR MORE because my insurance would absolutely not have covered an MRI in the ER, I was finally able to see just the smallest glimmer come from what I feel confidently, is really and truly just an exceptional, empathetic, caring and downright incredible emergency room department staff. I simply can not express truly how not only BEYOND impressed I am but how deeply grateful I am for such an incredible experience being treated by such amazing people. I will leave this review or something very similar with five full stars on yelp for this er. I mean, you guys beat the UT hospital ER by a mile. I mean comparing the two experiences...it's just not even close!!! Thank you truly, Please show your staff how much you do appreciate them, because they absolutely deserve it if this is how LeConte does things on the daily. Wow!! Best Regards, Sk 5/23/2026

Hubby had a cardiologist visit, with Roger Riedel, MD…read moreInterventional Cardiology Covenant Medical Group. He is outstanding. On his way back to work he stopped off at their cafeteria in the hospital, and got breakfast to go. No judgement, if it was heart wise? hehe, but the cafeteria is good!

Came in for my daughter because her fever came back. They were so kind and gentle with her. The…read morefront staff was also so kind and the wait wasnt long. The check in process is super easy. I would definitely recommend this place if you need some medical attention.

Great staff and very clean establishment! Very friendly and attentive to my 4 year old while having…read moreto visit on the 2nd day of vacation! Got us in and out in a breeze! The 2 working up front, (middle aged male and lady, maybe..in her 60's?) were absolutely phenomenal! Thanks for making us feel welcomed and taking time with my daughter to make it a great visit! Highly recommended facility whether you are a local or just visiting!

I would leave a zero review if possible. I will not go into detail because of HIPPA however this…read moredoctors office is a joke. All I will say is I complained about my experiences and was discharged/dismissed by the practice. The women at the front desk are the rudest receptionists I've ever encountered at a physician's office before and the NP Tammy. I wasn't surprised at all to see the reviews at 3 stars and the other similar one star bad reviews. You would think the patients would receive better care. I do not recommend this office at all for any reason. Update: the office manager Jenny Rad, was spoken to in order to get meds refilled and was told there was a complaint filed against them stated the office would definitely not be helping now since the complaint was filed and that she was terminating the phone call. I suggest to anyone who has a complaint or received less than par health care from this facility to call and complain to their insurance company and the medical board. These doctors sign a hypocratic oath to help their patients. However this facility does the exact opposite. I have filed a grievance and if anyone needs information on how to do that please feel free to message me. My insurance company was very upset with the way I was treated. As well as my other doctors. Your insurance company can help you find another PCP that actually does care and want the best for their patients. Also, it seems they take pride in dismissing patients.

Had doctor and visit in billion dollar hospital in Sevierville had terrible service and nearly lost…read moremy son to their bad care; and went to someone who saved him. After going to Rock Top they had discovered serious problem that my previous doctor did not. Thank God for Rocky Top Medical Center with Keith Porter and Dr. Johnson.

Front desk folks need to be more personable. I know people can be a pain, but they might be feeling…read morepoorly.( I'd give them a 2.5) I was called in by my doctors nurse she is a delight, and updated me on her baby, and how she is, as she took my vitals. (She's a 5) Dr Palmer a breath of fresh air, great bedside manner knowledgeable, concerned. I highly recommend this office. They getter done!( 5+)

I have read reviews about this place that made me very hesitant of coming here and get an…read moreappointment, but my insurance is not really good and sometimes I get stuck with the places that take it. So I was having doubts about the place and being cautious, and what a great surprise I got as soon as I arrived to my appointment, everybody is so nice and cordial, I got to see my doctor very fast and let me tell you that he is the best. Dr. Palmer is a true Doctor, very knowledgeable, very patient and most of all very caring for his patients. He is definitely one of the best doctors I have ever seen in my life. So as long as I live here in Sevierville, I'm gonna try to keep him as my doctor. Try them first before you listen to all the bad comments, I gave them a chance and I don't regret it at all, I'm actually glad that I did it.

They are excellent!Dr. Jonathan is exceptional. And the other Drs. are also. The staff is so…read morehelpful and nice.

Be careful using this facility as an urgent care. I verified this location was in network for my…read moreinsurance and told the receptionist. Months later I get a bill because they billed it under the provider name (who is not in network) instead of place of service. Very irresponsible. They should have told me from the beginning they would bill as provider and not an urgent care location. I would not use them again.

We had two visits in a week at the gatlinburg location, two different doctors both were excellent…read more One visit was for strep throat for my step daughter. They were thorough and kind and were quick to get her started on something to make her feel better. Later in the week I had an ankle injury and a different doctor. She was also kind and thorough, Took the time to explain the injury and how to best treat it and how to prevent it from getting worse. I'd recommend them to anyone in need of a doctor on vacation in gatlinburg. Front desk, nurse was awesome too. Asked everything from insurance to payment got you in the room and vitals done. She was also kind and helpful and even was ready to explain where local pharmacies were how long they would take to drive to and what time they opened at. Nobody wants to go to the doctor on vacation but if you need to these guys were fantastic and quick to get you on with your vacation!

Incredibly compassionate, competent care! Very fast too! I was visiting from out of town on…read morevacation and was in and out in under an hour. I hope I don't ever need urgent care on vacation again but if I do I will go back here.

Refused to accept Medicare supplemental insurance. We had pay the supplemental amount, wait for…read moreMedicare to pay, then ask for a refund for the amount we paid.

DO NOT GO TO THIS URGENT CARE. I am a physician and was vacationing with my wife in TN. She…read moresprained her ankle and went to this urgent care. This urgent care has refused to bill our insurance company and has failed to return numerous calls. Our care is fully covered if they would just bill the insurance company. We reached out to our insurance company and they are trying to get a bill from WellKey are reporting them to medicare. The care itself was ok. At present we are stuck with a $400+ bill that should have been completely covered but has not been paid because someone was too lazy to file a claim.

Physical and occupational therapy. The therapist were all excellent. The CNAs went above and…read morebeyond taking good care of me. I was kept clean and they attended to all of my needs.