Quick rant... So I take my Chés for grooming at Groovy Grooming and though I gave permission to the…read moregroomer to and I "do what she does" I did specifically request that my pups ears and tail be kept long however instead he was shaved extremely low in the WINTER. He's now trembling when he goes out to use the bathroom so I went out yesterday and bought him a sweater and I'm waiting for a coat to come in the mail. To add insult to injury I contacted the owner with my concerns only to be ignored and now I'm pissed, their site does not have the option for customer reviews so this is mine. I DO NOT RECOMMEND GROOVY GROOMING BY ERICA she has my poor Chés looking like a chihuahua and he was a fluffy coat Maltipoo I was also told by his former groomers @Wash an nRoll mobile pet grooming that there's some sought of beef between them and that might be why she shaved him like this. I'm confused why a rival groomer would refer me to your business and you do this to my Chés as a result to spite them, you're only hurting your own business. After writing my own review on Facebook Erica blocked me so that the review wouldn't show how professional

From the owner: The owner of Groovy Grooming by Erica is certified through the National Dog Groomer's Association…read more She has over 10 years experience in the animal industry and attends continuing education seminars yearly. Groovy Grooming by Erica offers one on one specialized care in grooming , boarding and daycare. We offer gentle care based on dog psychology our grooming dept has quick turn around times for your pooch.

What a beautiful hospital for pets. Our human hospital is no where near as nice. Dr. Kent Dean is…read moreand will be our pets vet. Our Buster ran into some heart trouble in Mount Pleasant and we stopped at er pet service which was very thorough after the vet there talked with Buster's vet Dr Kent Dean, he advised us to come back to Hope Mills. He wanted us to see Dr Hix, his wife, when we got there, we were carried to an exam room and Dr Hix went to work. She saved his life! Dr Kent Dean has always been Buster's favorite, now he has 2 favorites, as we do too! And there is another Dr K. Dean, she is prettier than the first Dr Dean, and will be a great vet too. We are so thankful we have them. They are great people too!

Today, I felt like a number as I stood waiting to be helped in the reception area. I had to walk…read morearound to several different receptionists before one of them acknowledged me and my request. I had to work to get someone's attention and get them to look away from their computer screens to acknowledge my dog and me. It was obvious I was waiting for help, but instead of someone looking up to address it, I had to shuffle around the desk. I would rather go to a small clinic than a busier place that sacrifices basic customer service skills and care, which matter far more than having a beautiful facility. Also, holding pet owners responsible for picking up their dog's poop should be a key priority, in addition to improving patient flow as people walk through the door. There were dog droppings on the sidewalks and plastic bags with waste placed by the door. This takes away from the facility's appearance and cleanliness for other four-legged animal companions and their owners.

Murphy and I love Caroline she's the best! He looks forward going to get groomed and she does a…read moregreat job!

Very patient for our puppies first grooming experience, great job and accurate with time estimate.read more

Unless your pet has a severe emergency, don't go there. My dog was sick and hadn't eaten in 4 days…read moreSeveral days earlier, we saw our local vet who gave my dog a shot for nausea. By Saturday, he still wasn't eating and our vet is closed on the weekend I do understand that this hospital operates on a triage system so I was prepared to wait. After sitting in an exam room for 2 hours, I told them I was leaving. They said that there had already been several emergencies ahead of me that they were working on. I had called them before driving over because it was 20 miles from my house and a lot of traffic to get there.

We had to unexpectedly put our cat to sleep at this hospital. All the staff, but especially Amanda…read morewas amazing, and went above and beyond for us. She walked us through every single part of the process, answered every question we had, gave us the time and space to grieve, and treated us and our cat with the upmost respect and dignity. She had genuine compassion. She made a horrible day a little more bearable. Thank you to Amanda and all the staff here - we are grateful.

I moved to Fayetteville from Lumberton. So I needed a vet for my kids. I decided to reach out on a…read moreFacebook group "What's happening Fayetteville?" asking for a Veterinarian they recommended. I just felt something for Cross Creek Animal Hospital and chose them. My 16 yo pug has IVDD so he was my main concern in finding a good veterinarian. The front office sent for his former records from Lumberton. I made an appointment with Dr. Weatherman. I read about her on their website but that's all I knew. Let me just start with the phone call to the office. Immediately I felt at peace. Her voice and patience with me during my spiel had me feeling good about my choice. Entering the very clean lobby I was greeted by some happy welcoming young ladies. It was time for Baracko to go into the room now, and I asked for help carrying him. No problem and done. Asked if u needed help with him. Very nice. A very nice vet tech came in and asked all about Baracko and what he needed. She was so patient and kind with him as he's handicap. She was gentle and he appreciated her. Dr. Weatherman walked in and I was mesmerized by a beautiful young woman. She has the sweetest calm voice. She was so gentle with Baracko and thorough. She talked to me about her feelings about moving forward with Baracko's health plan moving forward. She is so sweet and will sit down with you and have a chat about your baby. I can't say enough about her and I'm so glad Baracko is under her care. The ladies at the front desk are so accommodating and helpful. Each and everyone of them. I have needed refills and help with my appointments and they are so willing to help, they make you feel like you matter. I needed help getting Baracko outside and to the car and I didn't feel bothersome at all because the young lady was happy to help. I have got to say that all in the months that I have been with this veterinarian office I haven't once had a negative feeling towards one person or the hospital ever I made the right decision 100% and I could name names but each and everyone of the staff Are really awesome people.

I started taking one of my big breed dogs to Dr. Brown and she is absolutely amazing! However, I…read morebooked a nail trimming for my timid dog last month and when I arrived the waiting area was FULL of dogs and vet techs running around the office. Very uncomfortable and chaotic environment. It may have been a crazy day. Two aggressive dogs approached me and my calm dog and nobody intervened or did anything about it. I broke my shoe in the process and then was told that my dog couldn't get his nails trimmed by Dr. Brown (which I requested when I booked). My dog has had an iffy past and trusts Dr. Brown only and I was highly disappointed. I left with no nail trim and barefoot from fighting dogs off my dog in the waiting area.Unfortunately, the way I was treated left me with not wanting to go back to this vet for services.Very disappointing.

Amy is an excellent groomer. Our all our absolute loves her. She does a beautiful cut and takes…read moreexcellent care of him while doing it.

When her mother makes appointments it is not always the same as agreed to or it is pushed out…read morefurtheror changed to please other owners or she has trailer issues, flat tires, a/c issues and never calls to let owner know she is not coming She has too many dogs and the appointments are all messed up by her appointment setter. Amy is a good groomer but needs to work on the appointment issues and her trailer issues.

Let me say i can only speak about my experience with Dr Dale. He is by far the most knowledgeable…read moreand caring Vet in the industy. When other Vet Clinics tell you to take your animal to NC State, understand this is his Alma Mater. The clinic has equipment to perform a lot of the same procedures like chemo for animals. All that I can say, in my experience ONLY,(so please don't blast me) is that you pay for what you get. Is the practice expensive? Well it's not cheap. However, Dr Dale has cured my cats when all hope was gone. He NEVER RAN unnecessarily tests. I can't THANK Him enough for all he has done. Truly an Amazing Vet in our community and grateful to have him!!

Lilly (receptionist/superhero) is the most patient and accommodating person I have experienced in…read morethe world of vet care. Disappointed to learn Dr. Elizabeth Stratton isn't at the location any longer. I have a rescue beagle, Roscoe, and he has severe anxiety. Riverbark is hugely understanding and accommodate side door entry every visit which keeps him from spiraling. Roscoe will only go here - wouldnt trust his care to anyone else. I've learned the hard way. Thanks Riverbark!!

Everyone here is SO NICE. We've been coming here for a few…read moreyears now with our senior animals and they have been wonderful. We've experienced wellness visits, technician visits (for monthly pain management shots and nail trims), and sadly, end of life care. I've felt seen, heard, and valued in every experience. The end of life process was so thoughtful and kind, I'm truly grateful for how I got to say goodbye to my best girl. The spa and resort is also wonderful. They send you progress reports and check in with pictures when your animals stay, which I greatly appreciate. I'm so thankful for the care we've received here and would recommend this animal hospital to any and everyone.

They take great care of my dog every time we come here. We drive all the way from Raleigh, and it's…read moredefinitely worth it. The only thing I'd mention is that some services can be a little pricey, so just make sure to check pricing beforehand if there's something specific you want done.

We are so glad we called! Frank did amazing with our two year old dog. He taught us how to work…read morewith him and get him to be the best dog. We just finished our four sessions and already notice a big change. We will continue to use the information and tools he gave us. It takes time but so worth it in the end! I highly recommend them!

Working with Frank was, without a doubt, the best money we've ever spent on our golden retriever…read more We noticed clear improvements in her behavior during and after our four weeks obedience training sessions, and Frank was very patient with both our dog and us. He's very friendly, skilled with dogs, and made it all look easy! But most importantly to us, our dog absolutely loved him, and we have never seen her as happy and proud as when she would receive praise from Frank. Well worth the money, especially for at-home training, and the private lessons provide a lot of personalization we wouldn't have gotten with group training! 10/10 would recommend.

My little pittie mix and I had such a fun time taking classes here! We recently completed the…read more7-week foundations course with Logan. I was pleasantly surprised at how much we learned in the course. I'll admit I was a little disappointed at first since the class is a lot of lecturing, however, I see why it is set up the way it is. Even with a high energy dog, the breaks between exercises were needed. I did not realize how mentally exhausting the training can be for the dogs and owners. Apollo loved the classes, but was definitely ready for a nap when we got into the car. The first class and I think the fifth(?) are primarily lecture. The instructor informs the class of this in advance so you can plan accordingly. Due to the nature of the first class, dogs are optional. After each class they send a detailed review of the class along with homework exercises. Each week has a topic and the classes are organized well. Overall, we enjoyed this class and recommend their classes to others!

I have been taking my dog Milou to All Dogs Allowed since he was a puppy and I'm so happy I…read morediscovered it! They only use positive reinforcement methods which is really important to me, and I love how much they value the comfort and happiness of their dogs and humans. I've taken several different classes here and it's been amazing to see how much we've learned and how much I've grown as a handler. Also want to give a special shout out to our trainer Katie who has been amazing and a part of Milou's training journey since the beginning. I love it here and can't imagine bringing my pup (and future pups) anywhere else!