I wanted to update my review for this location because my recent experience was a night-and-day difference from the past. Previously, I found the service lacking and the employees weren't very professional or kind. However, my latest visit completely turned things around! [[HIGHLIGHT]]Before heading over, I called ahead to confirm their hours, and the gentleman on the phone was incredibly nice and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ended up visiting toward the end of the day, and the entire staff on shift was warm, laid-back, and super accommodating.[[ENDHIGHLIGHT]] The store itself wasn't perfectly organized, but to be completely fair, it was the Saturday right after a busy holiday weekend, so a bit of chaos is totally understandable given the foot traffic they must have had. I always like to keep my reviews up to date so other shoppers get an accurate picture, and I'm really happy to report that the customer service has significantly improved. I'll definitely be back! read more

I just want to say how frustrating this store is. (I'm sure others are like this too) Almost half of the items on the shelf DONT have a price tag, and if you bring it to the register they say they aren't allowed to sell it or price it for you. Like... it's donated junk? Just let them sell it? This policy is ridiculous and I hope management knows this. There have been several items I wanted but couldn't buy because for some reason there's no fricken tag on it. Either be more diligent with actually putting prices on stuff or let them make up a price at the register. It's a goodwill, it's not that serious. The other half of the items that are priced and out on the shelves are extremely overpriced. Clearly items from the dollar store are $3.99 and up. There is broken glass almost everywhere too so be careful. This store needs to change their ridiculously stupid and unnecessary policies. read more

[[HIGHLIGHT]]Absolutely horrible staff.[[ENDHIGHLIGHT]] There was an item on the shelf that I wanted to buy, but there was no price on it. [[HIGHLIGHT]]I went to a staff member and she said they'll price it but it will take a while.[[ENDHIGHLIGHT]] I was okay to wait, so I go by the doors to wait while they were going to price it in the back. About 15 minutes later another worker comes out and asks what the issue was. I said I was just waiting for something to be priced. He then explains that it's not going to be priced until hours from now because there are over 200 thing waiting to be priced. Why couldn't the item I am literally going to purchase immediately not take priority? "Because that's our policy." That policy makes no sense. "It says it clearly in our policy that you can read." Nowhere in the store was this supposed policy, and nowhere on the website for Goodwill does it say that they won't prioritize pricing things that are literally on the shelf about to be bought. [[HIGHLIGHT]]My daughter left crying because we couldn't buy an item from the store. They refused to sell us an item.[[ENDHIGHLIGHT]] Geez. read more

Im sorry but WHY do goodwills now close at 6pm? I understand why these were the hours during covid but to keep it like that makes no sense. Most people get out of work at 530. So I can literally never make it to the store. Even staying open until 7 is more normal than closing at 6. Not to mention they give an announcement every 5 minutes starting at 5 reminding everyone the store is closing at 6. Annoying. And if something is not priced they won't sell it to you. It's junk just say it's $5.99 and sell it. Ridiculous. read more

[[HIGHLIGHT]]Workers are throwing people out 20 min before closing, stating they need to clean[[ENDHIGHLIGHT]]. The store is open until 6pm. Shoppers shouldn't be asked/followed around to make a way to register 20 min vefore closing. [[HIGHLIGHT]]Or it should state online they are closing at 5:40 instead.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very rude workers there[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Very disappointed in these guys! Normally an amazing thrift store.[[ENDHIGHLIGHT]] They had plenty of staff on today but I found an untagged dress and NO ONE who works there was able to tag it. If Goodwill is going to be so anal about the "no tag, no sale" policy then have at least one staff member EVERY SHIFT who can tag things appropriately. Not ok!!!!! read more

Really impressed with this Goodwill! Everything is fairly priced, and there are a ton of clothes/items to go through. I was able to find some really great pieces for $5-$10. I've also dropped off clothes here and feel good knowing they are actually being donated/ sold. [[HIGHLIGHT]]For a thrift shop, this place is great and its employees are doing a great job!![[ENDHIGHLIGHT]] read more

This store must be laziest. Every skirt was a Large, despite the tag inside saying Medium and Small. All the bags were $9.99, even ones with huge stains and the smallest bag was $9.99. they weren't designers either. Everything seems over priced. $3.99 for a box, $2.00 for something from the dollar tree, toy section. Don't waste your time...or gas. read more

PROS: The workers here are nice and there's a large variety of clothes, movies, and books. CONS: There is a shortage of shopping carts and the bric-a-brac items are highly priced and unorganized. The cashiers also work slow which causes a back up. Their bathroom doesn't have soap, it has aftersun gel which is not soap. OVERALL: Unless i'm in the area this is not a goodwill i will be going to in the future read more

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Goodwill puts the best stuff on their shopgoodwill.com website so getting a great deal in the store on a great item is highly unusual. Plus they have greatly increased their prices, and for all the money the company brings in, there are no shopping carts available at the stores when you want one. Items online go for market price so the company brings in tons of money, yet the stores are seriously underserved and overpriced. read more

They must be screening reviews. Everything has been repriced to reflect new merchandise pricing, where things were and dollar or two it's now $19.99. read more

Accidentally a bag of family were dropped off here big mistake I know... but I went to look for it [[HIGHLIGHT]]the employees were the rudest people on the planet.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]"Goodwill" is not in their vocabulary.[[ENDHIGHLIGHT]]... I suggest not shopping there ever. 0 stars read more

I had a ridiculous experience there the other day when a cart of new items was brought out. I know to wait until the cart stops rolling. The man who wheeled the cart out had reached the end of the cart line and stopped and I tried to remove one item from the cart. He yelled at me for touching the item, and then proceeded to turn the cart at a 90 degree angle seemingly to show he has power over the customers. read more

Great experience speaking with someone over the phone. They were kind and clear in their instructions. I also had an easy experience dropping off a donation! read more

Don't donate anything to these people! I had a large donation of goods that that I needed to drop off here. They have only one person working, so if there is more than one customer dropping off, you'll do most of the carrying yourself. Need a receipt for taxes? Here's where the fun started for me. When I asked the attendant for a receipt, she said, "You get it online." And walked off. No web address, email address, nothing. So I head home and went on goodwill.org. No receipt. I find an email address. 2 days later no response. So I call the store and they give me another email address. 3 days later still no response. I find a website for goodwill that handles our area. There's a phone number on there that no one ever answers, regardless of when you call. Still no response on the email. I call the store again and the get YET ANOTHER email address. The clerk actually told me that's there's a BIG SIGN (?) at the donation area with an email address. If that's the case, why wasn't I given that the first time I called? (Not that it does any good. I emailed at least 5 days ago and still no response.) Oh, and then I find out that only 10% of the money from the sale of these items goes to actual charity. I would expect more. read more

I love thrifting but goodwill has increased their prices. I love the concept of being sustainable and buying clothes that have been used but sometimes the clothes aren't in the best condition and aren't worth what they want to charge. This location is hit or miss just like any thrift store. The staff is friendly and their is somewhat organized. read more

Goodwill NYNJ Store & Donation Center - Inside! - Thrift Stores Near Me - Pompton Plains, New Jersey

The items are neatly stacked the store is clean and the staff is nice. Great finds here and always has more coming in.

https://retail-merchandiser.com ' ma... Mandee - Retail Merchandiser All Mandee clothes are junior cut, which is smaller in the hips and waist. The brand's tops are cut young and trendy and fashioned in a similar style. read more

Had to file a complaint to headquarters because they won't let you use the restrooms and have them locked , every other store during coronavirus has had the restroom open, you should too! read more

I like going here as opposed to some of the other stores in more congested areas such as Paramus or Nanuet. there are always good bargains to be found at this store. At this time drop off of items is limited which is causing me to plan better. I understand that they are being overwhelmed by donations since no donations were allowed for most of 2020 due to COVID-19. the fact is some of the things that we wish to donate and no longer want really have no value on a retail level. I like buying things that other people have used because it reduces the amount of clothes that are produced and therefore is a positive impact on the environment read more

Some of the other reviews say the prices here are too high. I don't know about all that. But this place DOES have a great selection of plus-sized women's sweaters and jackets. And well, as a 6' 2" man with a penchant for looking bizarre and stupid, I'm gonna be all over a rack of plus-sized North Jersey housewife hand-me-downs like white on rice. No clue if any of this crap is brand name or high quality but there sure are plenty of great old lady windbreaker-type jackets and ugly cardigans. Picked up a nice green number with gold buttons and stupid embroidered patterns on the shoulders. Man will I look like a god damned idiot wearing this! Not only that, I found a ratty old Backgammon board game, a vintage Jackson Hole, Wyoming coffee mug and a copy of "The Cat from Outer Space", a book novelized from the '70s Disney sci-fi/comedy film. In other words, this was a solid thrift store haul! read more

Nice selection and nice people at the Nanuet location. Every time I seem to find one or two items to buy.

Who do they have pricing all the junk? Soo overpriced , some things actually they tag for more than what it originally cost new! I can't tell u how many times, i have seen dollar tree brand items priced $2-10! They need sorry olde people, who know prices better, and Greenbrier is Dollar Tree brand, train staff to look for sticker's on items! And if one says Greenbrier, it cost $1 new! Lol. And sorry Dollar tree even vintage from there will never be worth more than $1.peek every so often, but rare I find anything at this location, I do see anything, look at their price and laugh and walk out! Selling donated items! Lol. U paid nothing for! Price better, correct and reasonable. You guys will actually sell more. Some stuff also that makes it to the sales floor! Ugh garbage not junk. Garbage! Throw some stuff away. Not all donations. Will be sellable. Chuck the garbage. Makes the store look soo junky, when u allow garbage to go on shelves read more

Used to come to this place once a week due living far away. They should rename this place to Junk R Us. Walked out the last 4 times extremely disappointed and empty handed. Lack of DVDs...and the ones they had on the shelf , the boxes I picked were empty. Don't waste your time. read more

I like thrift shops. This one is different with the bins. But I got some cool stuff. Not a huge selection but good enough. I personally like racks, but it's good. read more

I started going to this store about a year ago, it is hit or miss, as expected, but this store allows people to stand by door and grab things from cart as they are coming out from back. There are two women customers that are very aggressive. When looking through cart they go in front of you and are very rude (especially the little one). I was in there one time and one of them got into an argument with another customer, they had to call the police. They are in the store the whole day. The staff is pretty good, but they facilitate this woman. read more

I HATE that ya'll don't have any mirrors in the store except for the tiny ones on the floor by the shoes!! Fix it and I'll consider giving ya'll a higher rating. Otherwise, I found some good stuff in there.. read more

This is better and nicer than the Fairfield location, whose parking lot gets filled up quickly and their service is indifferent and off. At this location, you can actually score Ann Taylor, Calvin Klein, Talbots, and other higher-end designers, and they're actually in new condition. My only caveat is the checkout. They have a discount card, but when you sign up you're not allowed to use it THAT day, as you're in the system in 3 days. And the cashiers can be a little gruff. read more

Won't accept almost anything in donations. Picked through all bins for only the good things. We asked if they had anywhere to throw away the rest, and they replied "no" then left us. Maybe try a salvation army? read more

This is a store I go to, two days a week. The prices for clothes is ridiculous...$9.99 for a second hand sweater? I purchased a camcorder this year for $3.00, it didn't work, so I went to get my money back...Heck, $3 is $3 now a days. Got store credit. Went back a few days later and saw the same "broken" camcorder, not for $3.00 but for $99.99!!!! Ridiculous. They knew it was broken. read more

The worst! First you can't look at any of the new stuff that comes out because there's two women who spend all day there and aggressively block anyone from looking at the new carts. The manager facilitates them and does nothing to stop their craziness. Second, you can't look at any of the things that are on "sale" (the color advertised in the window) because the employees are pulling it all of the racks and if you look at the collection of things on the movable rack, you get scolded. Yuck. read more

Super overpriced! Saw a FAKE Louis Vuitton bag for $89.00! It's not even legal to sell replicas and then for that much! Im sorry but honestly Goodwill shouldn't sell anything over $20. A pair of raggedy Betsey Johnson shoes for $19.99. Who is pricing these items?? Definitely not going back. read more

There were overflowing of donations from being quarantined for months. I was disappointed, their prices were very high. I can buy brand new from Marshall's or HomeGoods for the prices they tag their items. I find this Goodwill branch priced unreasonably for selling only donated goods. I have thrifted in the past from other Goodwill, their selections were not even amazing. Granting I came late and these were left-over items, wonder how much they priced the better items? I can definitely find better deals on Facebook marketplace. read more

I just moved in the area and decided to stop by. After waiting more than 20 minutes to try stuff on, 5 minutes in fitting room the attendance knocked ... no slammed at my door so hard. I politely said "I just got in" she then started talking I needed to hurry up to get the line moving meanwhile the lady waiting for her daughter in the other room which were there 10 minutes before me was still there. She was so nasty and disrespectful. She went To get her boss because I was nasty. No! I was just being harassed, profiled and discriminated. Two women before me where there more than 40 minutes with lost of items and coming back and forth with more, and she did not say anything. Then she lied saying she knocked at everyone's. I asked and no one NO ONE said anything or even looked at me when I asked them. And the lady waiting for the daughter just looked away while she kept waiting for her daughter to come out. I felt so humiliated. I left and cried in my car I just couldn't help it and couldn't believe how all this people acted! They can keep their used clothes! Never again! I'm read more

I came here for the first time - my local Goodwill is in Fairfield (and I really like that location) but I was in town and decided to pop in as it was on my way home. The person who prices things here obviously forgot that this is a Goodwill shop. In the 10 mins I was in there browsing, I found a china tea set (modern) with chips in it for $99. I also found an obviously fake Gucci bag for $25. This store is ridiculously overpriced. I mean it's crazy. read more

I'm sorry, is this Goodwill trying to be a high end department store with heavily used, second hand items? Their prices are RIDICULOUS, let's be for real!! I have heard people express this to the staff on more than one occasion. I won't bother going back and I'm sure I'm not the only one. Lower your prices!! read more

I love going to this store! There is always a wonderful treasure inside and it is easy to find what you are looking for since the store was reorganized. Many of the staff are from the disabled community and they always have a smile for you and work hard. I love supporting this special place where you can be sustainable and support giving jobs to the community. read more

Everyone loves a good bargain, and with that you need to lower your standards sometimes...I didn't have high expectations when I walked into this place but come on? Broken items, disorganized mess everywhere and filthy restrooms. I couldn't bolt out of there fast enough! read more

Not really too impressed. I know it's new, but there were NO discounts (no green tag half off today or whatever) and there wasn't much second hand stuff, just new stuff from Target that was priced as more expensive than it works have been on clearance at Target. read more

Goodwill NYNJ Store & Donation Center - Thrift Stores Near Me - Pompton Plains, New Jersey

Terrible selection of CDs and DVDs plus many are scratched so not worth $3.99. Meanwhile old toys even if in packaging are ridiculously overpriced. Matchbox cars are over $3.50 when you can buy new ones for $1.29? CD-ROM games same price as others? Decorative items with wear don't seem to price accordingly either - so it's harder to just say it's only $4 so what the heck. Still it's fun to browse and hope for a find. read more