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    Goodwin Funeral Home & Cremation Services

    3.0 (4 reviews)
    Closed 8:30 am - 5:00 pm

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    7 years ago

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    Sean P.

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    9 years ago

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    11 years ago

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    Boston Cremation - Our display of in-stock urns available for purchase.

    Boston Cremation

    (14 reviews)

    This was an exceptional experience end to end. Mika is soothing, calm, detail oriented, and…read morepatient. She answers every question with precision and follows through on everything she says she will accomplish. Mika went above and beyond to make sure my grandmother, Carolyn, was honored. I cannot thank her enough. My only feedback is it would be nice to have a custom bag like the one I have pictured to carry the urn out to the car.

    I would strongly discourage anyone from using Boston Cremation…read more Our family has had an incredibly frustrating and distressing experience working with them during one of the most difficult times of our lives. They issued a death certificate listing a cremation date that does not match the actual date of cremation. When we contacted them to have the error corrected, instead of taking responsibility, we were given the runaround. Most recently, we were told that the date on the death certificate represents the date they "started the paperwork" for the cremation rather than the date the cremation actually occurred. We do not believe this explanation is accurate or consistent with Massachusetts requirements, yet they continue to refuse to correct what we believe is an error on an official legal document. As a result, our family has been forced to continue pursuing the matter instead of being able to focus on grieving. Unfortunately, this has not been an isolated issue. Throughout the process, communication was poor, empathy was lacking, and we repeatedly had to advocate for ourselves to receive basic information and proper treatment. The entire experience has caused unnecessary stress and has ultimately required us to seek legal assistance. Families deserve professionalism, compassion, and confidence that important legal documents are being completed accurately. That was not our experience. I sincerely hope no other family has to endure what ours has.

    Phaneuf Funeral Homes & Crematorium - Our Headquarters & Hanover St. Location.

    Phaneuf Funeral Homes & Crematorium

    (13 reviews)

    I would like to share a recent experience my family had with this business in the hope that it may…read morehelp others who find themselves in a similar situation. Our family recently suffered the tragic loss of a young adult family member. As a result, both parents were the legal next of kin and should have been involved in making decisions regarding funeral arrangements and services. We worked with Phaneuf Funeral Home, where Mark Gomes was responsible for coordinating the arrangements. Unfortunately, due to ongoing hostility between the parents, one parent was excluded from the decision-making process. Despite making numerous calls and requests to schedule a meeting and participate in planning the services, this parent received no response. Calls were not returned, and requests to discuss arrangements were ignored. It was extremely disappointing to see a funeral professional choose to engage with only one side of the family while completely shutting out another legal next of kin during such a difficult and emotional time. We felt the situation was handled without the compassion, fairness, and professionalism that families deserve when grieving the loss of a loved one. I am sharing this experience so that others are aware of our concerns. While I sincerely hope no one has to face a similar situation, I would encourage families with multiple legal decision-makers to carefully consider how their chosen funeral home will manage communication and involvement among all parties.

    Very professional people. Attending to grieving families is not easy. These folks do it with…read moresympathy and compassion.

    Goodwin Funeral Home & Cremation Services - cremationservices - Updated September 2026

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