Even though my wait was 3 hours, the Service Tech was so polite and professional. The lady behind the podium, not sure how to spell her name (Elinee)? She was very calm, cool and collected as she was slammed with customers right after opening on a Sunday morning. She kept her composure and was very sweet to everyone. read more

I did not end up using the services of the shop, but I do want to write a review because they were so helpful! I was really appreciative of the associate, Ali, whose knowledge and expertise helped me save time, energy and resources in fixing my issue. My Tesla got a flat tire and Goodyear was up the street from my house, so I called them to see if they can help me out with a plug, but they did not have the right type of a lift equipment for a Tesla, and let me know that right away. read more

Have always been fast, transparent, and courteous when I bring in my car. They stick to the price given in estimates, which are very competitive. read more

I am so happy to find my new "go-to" auto shop for everything! These guys are honest, friendly and get the job done with reasonable time and cost. I had an aftermarket upgrade (coliovers) that numerous other shops declined to take on. I happened to drive by Quality Auto Service & Tires and called in hopes that they would take on the project. To my delight, they accepted. Within the same day I brought my car in, these guys handled the install, height adjustment and an oil change in only 5-6 hours! A real feat with a small crew and other customers to attend to. I have plans for more upgrades and will be bringing these guys all of my business. Highly recommended! read more

I have returned to Quality Auto a third time for service on my vehicles. Every time is a very positive experience. My Ford F150 needed brakes/calipers/pads/hoses all the way around, front and rear. It was in the shop Monday morning and out the same afternoon, with very little notice to them I might add. This Service center is like having your own experienced pit crew. They are fast, professional and extremely reasonable on the cost of repairs. I cannot say enough about this shop, they have earned my repeat business by working hard, honestly and efficiently. I highly recommend them to anyone needing automotive service. Great Job, and thanks again. read more

I took my truck in to replace a timing belt and water pump which is recommended every 60,000 miles. 16 months and 12,000 miles later I was out of town when my water pump gave out which cause my timing belt to move and my engine to cease working. I immediately called shop and they said I could bring truck in and they would look at it My problem was I was 200 miles away and I already knew what the issue was since I had two shop where I broke down look at it. I wanted to know if they would stand by the work they had done and fix my engine Their answer was no because two months after work was done, shop was sold to new owner He would NOT take any liability for work done by previous owner . I'm sorry, what? Buyer beware just because same sign was there doesn't mean warranty gets transferred. These people are wolves in sheeps clothing. It ended costing over $6,000 to get engine rebuilt with towing 200 miles, car rental for 3 weeks and other expenses. I don't know it they are using after market parts, all I know is that I would never use this shop again read more

I went in for a simple tire repair and they were very friendly and efficient. The price was reasonable and the guys behind the desk were able to answer all my questions and were grateful for my tiny little bit of business. I'm glad to know they're in the neighborhood. I'll be back for routine service! read more

Thank you for taking care of my car and helping me get it running well again and to pass inspection. Changing spark plugs and wires and oil and an air flow sensor. It's running great again. read more

Friendly, honest, competitively priced services, and efficient! They've earned my business!

1st time at this shop, no appointment, just saw a sign for an oil change...in a busy Saturday morning, they got me right in, great service. They're kind, and genuinely care about customers and vehicles....just in overhearing other conversations with other customers...they're fair, knowledgeable and generally good people. I'll become a regular if they keep this up. the soft, mellow reggae in the office is also a nice touch to pair with my morning and cup of coffee...:) Hamza, the owner was pretty fantastic...it's obvious he loves his business and his customers! read more

Honest, Fast and reliable service. I had a nail in my tire this morning and needed a place to quickly plug it. I stopped in they were super friendly. I needed some other work done, ie a EGR valve replaced and service. They were quick to accommodate me, no up-sales of any type. They even rotated my tires free of charge. I would not hesitate sending any of my friends or family to their shop. I know that they will not be taken advantage of. Thank you again for your prompt service.... oh they even offered to take me to work free of charge!!! read more

Not a fan of this place! Took my truck in awhile ago for an oil change and tire rotation. When I left i was told there was a lug nut missing. Odd, I thought but okay. I left, bought another one and replaced it and in doing so, i noticed my tires and it looked like they weren't moved. I went back 4 months later for the same thing, but this time I marked one of my tires. When I left i looked at the tires and went back into the office because it confirmed my suspension, they didn't do a tire rotation but led me to believe it had been done. They gave me some story "you don't really need to rotate often (or some crap). So when my truck needed the next oil change I decided to do it myself. Low and behold, I found that they didn't put the recommended oil filter size on my truck last time. I probably wouldn't be an EX customer if they were transparent, but the sneaky deception is not right in my mind. Thank you for your replay, condescending as it may be. If you would have read my entire post, you would have learned that my issue had nothing to do with the lug nut; it was merely a explanation to my experience. The real take home, had to do with the inability to be honest and treat customers with dignity and respect; as you showcased in you reply. Also, please keep your "4 important remarks", because as a truck driver, I am completely aware of what a tire rotation is and the fact the primary weight of most vehicles are supported by the front two tires. But what I would suggest you do in the future, is not talk down or around your customers when you feel a service they request is unnecessary, and actually take them out and show them what you mean, as to minimize confusion. Because if you HAD done this, I would have pointed out that the inside of the two front tires were extremely low thread, and the back ones were't, which is why I recently had them replaced. As for the oil filter, yes I am aware that the threads are not interchangeable. However, I purchased the same brand put on at your place, but the size that was recommended for my vehicle and it was longer, almost 25% longer. So NO, I will not come by for "you to buy me a 2 dollar lug nut" (but you charge $9.50 for) because I have found someone that can do the things I either can't or, more realistically don't want to do on my vehicle. Someone that exceeds you in professionalism and customer service, as this person has honesty and integrity. I will also mention that since we share the same neighborhood, I have not been shy about sharing my experience and opinions about your business practices to our neighbors, so I am glad you were able to reply, so others can clearly see how you speak to your customers. Furthermore, I find it disturbing that you were able to access your "notes" on my vehicle from almost 2 years ago at 6pm, when your office closes at 4pm. So if you can please remove my information from your database, because I will NEVER return. And I suggest readers of this post seek alternate car service as well. read more

Honest, respectful and friendly. Everyone's goal at the shop is customer satisfaction. I had an issue with my car and took I to multiple mechanics but they couldn't figure out the issue. I brought my car here and they figured out the problem and fixed it with confidence. Car is running better than ever! Thank you Hamza and Sam, will definitely be referring my friends to you guys! read more

I had a rental car through enterprise, and the oil light change came on. I went to another company that didn't have the oil or the filter that I needed. We were traveling and needed to get on the road. The guys at Good Year Quality Auto Service made sure we were on the road in no time. The shop was neat and comfortable for the time that we had to sit and wait. They were friendly and fast!!! Wish we had a great arc ice like this where we live. read more

I would choose this location over different auto services closer to me. They are quick and efficient and will go out of their way to assist you wherever they can. They're educational and actually explain to you what they are doing and how it will help your car, I love that considering cars are not easy to understand. I love their prices and that they accept my Goodyear credit card! read more

Took my G37s for an oil change service, 2nd time with this shop. Great service, friendly and reasonably fast. Will continue to bring my car in for future oil changes. read more

Very impressed with the personal service, and concern for total satisfaction for their clientele. Called for a quote (which by the way was spot on) and was able to get my car in, and finished the same day! Will definitely be using them for all my vehicle needs, and recommend to who ever might need some work done. (This means you if you are reading this!) read more

I took my friends car in for her since she is insecure about being taken advantage of by auto mechanics. She needed a power steering pump and flush and an axle arm for the front steering. Hamza, the owner, was very polite, professional, communicative, and reasonable with his pricing. I know because I called 3 other places and he beat their price by about $100, which is better than nothing. I think the mechanics name was David and he was super nice and explained everything and showed us under the car what he was doing. They seems trustworthy to me. I recommend them. read more

I have been coming to this location for about a year and they are very helpful all the time and good deals! I would recommend this place to my friends and family or to anyone looking for a good mechanic shop. read more

Customer service and communication is a why I keep coming back to this automotive shop. They told me up front what the cost would be and took care of my vehicles. They even did some minor work that I wouldn't even have noticed if it wasn't for the employees. I was not charged for this service. That's why I will keep coming back and refer this shop to my friends and family. You guys ROCK! read more

I brought my 90 year old father in a private airplane to Phoenix to be with my mother who is undergoing cancer treatment. I rented a Toyota minivan to make it easy to transport my parents. On Friday I bumped a curb with the left front wheel which resulted in a flat which could not be repaired. The rental car agency dispatched Toyota roadside service who installed the mini, which is limited to 50 MPH and no highway driving. They were also out of rental cars for the weekend. I looked up tire stores near my hotel, and Quality Auto Service & Tires came up. I used Yelp to contact the owner Hamza early Saturday. He was great, gave me a good price on a replacement tire, and had it installed by 1:00PM. I highly recommend these guys, both Hamza and his brother Ali are from Lebanon--making a great contribution to the US economy through hard work and great customer service. read more

Professional, Fast, honest, and realiable what more could you ask for? Under new ownership and absolutely couldn't have asked for a better experience. Being a female i have always been sceptical of autoshops but from the very beginning Ali made me feel very comfortable by keeping me in the loop at all times and up to date on the process. They are very knowledgeable and make any auto repair or maintance a simple and enjoyable process. If are looking for someone to treat you and your vehicle's like family look no further. read more

I have come here twice to get my oil changed and I must say their service is amazing. As a single woman I fear being scammed when walking into any auto shop. These guys made it a great experience. Will definitely be going back. read more

Amazing customer service and very professional! I called in to request how long an oil change was going to take. Showed up and was quoted the exact same time and left within 30 min of showing up. Was told I had a leak, they printed my estimate. I liked how they did not pressure to fix something that's very expensive to fix on a car. Will definitely come back for more service! Great big lobby to sit in and wait while the car was getting an oil change. read more

They scam! I took my car there for an oil change and after they did it they told me I had to fix something else so I did and after that , maybe a week or two I start having check engine problems and leaks ! They just do the same thing like other shops . They fix one thing but then mess something else up so you can keep going back with them ! read more

Took my car in because there was a nail in tire. I was really pressed for time so I appreciate the prompt excellent service. They plugged my tire, and filled every tire with air. Very affordable and honest. I am leery of mechanics but I will be back if I should have a car emergency read more

Fast service, love these guys! I usually don't trust many people working on my car, but these guys are so knowledgeable. I'll definitly refer my friends to them. read more

I had to get new tires put on, an alignment, and even some work done under my car which was supposed to take 3 days to complete! Quality Auto made sure that it was done the same day the parts arrived and I received a call the next morning saying my car was complete! The only reason why I gave this place 4 stars instead of 5 was merely because I was quoted on tires that I wanted but then when went back a couple days later, they were going to cost more due to shipping! The tires needed to be paid for by me before they were shipped. I ended up just getting better tires, but all in all I will go back here for service. A job well done! read more

The Service Tech didn't know that the customers in the lobby could hear him from the service bays... came in handy when they tried to charge me an additional $85 just to see if I would. No service was performed. read more

These guys are great! I've been going to them for oil changes and they do a good overall check under the car too in the process. One of the least expensive oil changes in Phoenix and they are...fast, there's hardly ever much of a wait, they are really knowledgeable and they are always very professional and courteous! Great place to get your car serviced. read more

Just moved here from the Midwest. Car needed some work after the 2000mile road trip. Very satisfied! Thanks again!

I'm on an extended trip and my Jetta started having intermittent but increasing road noise. These guys are close to where I'm staying in Phoenix but also had good reviews so I gave them a try and boy am I glad I did. Great, expert service and even though the work was more difficult than expected they stuck to the original quote except for a small upcharge for additional materials. It can take years to find a garage that you trust but I lucked out here. I have absolutely no hesitation in recommending them -- if I lived here they would be my go-to garage. read more

Looking for a fair and honest auto repair service? You can't do better than Goodyear Quality Auto Service. I went there complaining of a Clunking and squeaking sound from the front end of my Nissan Sentra. The mechanics knew Exactly what to do. Zeke at the front desk will treat you right. I highly recommend them for your auto repair needs. Fair prices and excellent customer service. read more