I had a very disappointing experience at this U-Haul location. The big guy behind the counter was…read moreextremely rude and even made fun of my name, which felt very disrespectful and racist. I honestly couldn't believe something like this would happen in Burnsville, Minnesota. There were also dogs walking around inside the shop, which made the place feel very unprofessional. The customer service was terrible, and the whole experience was upsetting. If I could give zero stars, I would. This place sucks. I hope management addresses these issues so future customers are treated with basic respect.

If I could give this negative stars, I would. The large Caucasian gentleman working behind the…read morecounter was extremely prejudiced toward all of the employees at my moving company. Two people ahead of us were treated very respectfully, then as soon as it was our turn to rent out a vehicle, he was very rude & acted as if he didn't want to be there. After we brought everything back to him down to the very particular details that he asked for, he still looked for a way to complain about us just being in his vicinity. The nicest beings there were his two dogs. I would never recommend anyone to come to this destination even if it was their last resort. Awful, awful business.

I rented a 16 foot truck from this location which I had worked with in the past for daily rentals;…read morethis time I needed it for two weeks and I ended up paying over $2000 for a two week rental without any explanation of additional charges/hidden fees, insurance fees and everything else tagged on, unbeknownst to me after everything was said and done.

POS trucks. Filthy inside. Just horrible. Employees were nice and helpful. Reserved a truck with…read moredouble bunks since there are 2 of us. We got a truck with a single bunk after being told the one we reserved has issues. Strange, drove 250 miles and started having issues. Hopefully won't break down before we get to our destination. Will never use these guys again.

Apple Valley location with an overhang one of the only ones that you feel like you can actually…read morepull your vehicle in and not hit something!! I had a great experience because I pulled up and a worker came out right away took the trailer off, checked me out and I was on my way! Customer service was amazing and everything was effortless. Great staff great location. Definitely would drive a little bit out of my way to pick up and drop off at this location.

Good location for moves of less than 10 miles from the location, however a one employee a man in…read morehis late 50s no beard, about 5' 10 is completely rude by if you are asking questions, then he will try not to respond or say something else that is kind of irrelevant during the reservation process. If he is having a bad day then why is he working and showing clients has negative side?

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.

Guaranteed pickup date for ubox dates by U-Haul in lakeville, MN, of 7/31. Sara Mau is the…read morelakeville manager. Then they called to say 8/2. Sara would not take my calls but happily took the mankato mgr's call as I sat there. I could not hold over because my lease ended that day. I had several emails, text messages, and recorded phone calls (I recorded) guaranteeing the pickup date of 7/31. I expressed how important this was because of my lease ending, and I was assured they would be picked up that date. I received a call while driving across the country that my boxes would not be picked up that date - 7/31. Then the lakeville office said they were "working on it" and would "call me later." I turned around and drove back to mankato. The mgr at the local office, Jerome, called Sarah Mau in lakeville- who was now suddenly available to talk - and she said there was no way they could help me. No one was willing to contact a third party vendor with a flatbed truck to just pick up the boxes and have them sit at the mankato site until lakeville could come get them. Then I spoke with the mankato regional/district mgr, Christopher Bohlman, and he told me that he does not have to honor the contract pick-up date, and yelled at me. I paid thousands of dollars to have the boxes picked up and - on contract and many written (and recorded on FB e phone) conversations with corporate this would be done according to the contract. Christopher does not want to honor the contract because to do so he would have to spend money with another vendor. First U-Haul said the driver was injured, then he was sick, and they told corporate there was a mechanical issue. They told me 8/2, and told corporate 8/1 because I sat in my car and called corporate for help, and they got involved but to no avail. Christopher is a dishonest businessman, and he is rude. While on the phone with corporate, I found out that U-Haul unilaterally amended the contract today to reflect a pickup date of 8/1/26. I did not sign for this. It is highly illegal to breach a contract and then unilaterally amend its terms. If the U-Haul office signed my name - while I was in my car - we have a forgery issue. This is not how we do things in mankato. Do not trust Christopher or do business with him.

This place is understaffed. Had an "appointment" to have a hitch put on my car. Was told an eta of…read moreappx time I would have my car back. I hadn't heard by the time I should have. Took corporate a long time to get them to answer. They said they're busy and appointments and promised start times don't actually happen if they get busy. The hitch giy Robert was rude and refused to install my bike rack he agreed to do prior to the appointment. The other staff member offered how we customers really need to understand we should be inconvenienced being the owner doesn't properly staff. The place is a rude, unprofessional, unreliable cluster.

Since day 1 I've had nothing other than a positive experience with Lakeville Dodd. Great prices and…read moregreat communication, especially Brian N. Between the stress of trying to relocate and a million other obstacles Brian always contacted us and let us know what's going on with our Unit, billing etc. We had a few issues with late fees and the late fee process and Brian was sure to explain it to us so we are more on top of it now. Thank you Lakeville Dodd and thank you Brian N

I turned in a written notice the this facility 2 weeks prior to vacating the units I had leased for…read moremy company. I also emailed them of my intent to vacate at the end of the month (12/31/21). The main office said they didn't get it and charged my company first r another month for the three units. They not only lost our business in the future be beware, they are crooks

Top notch facility, staff, and location. I couldn't have been happier with my experience in the…read morelast months.

The office staff is very friendly and helpful! The units are the perfect size for what I needed and…read morejust enjoy the staff, which in a place like this good customer service is nearly impossible to get.