I was sent here after an accident at work. They got me right…read morein and the nurse that took care of me, Gilian F. did such a wonderful job and took a little extra time to answer a question I had about the accident report. After she left the room, I overheard another nurse, I think it was Monica C. give her a hard time for taking too long in the room. That made me feel bad for her. Dr. Daniel Shiba also was wonderful. They have a great staff and do a great job with all of the patients that come in there. They are quite busy, but handle it very well. I would recommend them highly!

I ran in here devastated with a dog bite; not only was I in pain, but I was so afraid for what…read morewould happen to the dog! Lucia and Christina were EXTREMELY patient, nurturing and professional. They listened, provided support, and continuously checked on me while I received stitches. When I returned to have the stitches removed, Lucia was so caring and asked how I was doing (she remembered me!) even before I went in to see the doctor. I honeslty have told all of my coworkers, friends,a nd family about this amazing medical center in Wheeling. I hope I don't have to go back, but if I ever need excellent medical care, I'll pick Concentra and definitely hope to see Luia and Christina. Thanks to all of you!!

If I could give zero stars I would…read more I signed up for Yelp just to review this place. They could care less about their patients-- the place is always empty with 20 employees running around yet the soonest I could get in for an ear infection was two weeks out (after I told them the extreme pain I was in). Fast forward 24 hours and I was in the ER with a ruptured ear drum. Thanks Healthy Trust! Unfortunately I switched them to my HMO in desperation months ago and now have been fighting with them to help me set up a specialist appointment. Completely unprofessional (made fun of my last name, and work schedule, and flat out called me a liar when I told them another doctor at their office had already scheduled my referral- I HAVE THE OFFICAL LETTER FROM YOUR OFFICE!!). Argh. I give up and am OBVIOUSLY removing myself from their practice.

Don't come here. I…read morewent for a walk-in and was the only patient there. I waited for AN HOUR in the procedure room waiting for a doctor who was occupied with scheduled patients on the primary care side. Meanwhile the front desk help and medical assistant dissapeared on me and I had no one to speak to make sure the doctor was coming. Rediculous, false advertising and un-professional.

I really don't understand a lot of the negative reviews this location receives…read more I typically come here for an annual x-ray to monitor my kidney stones; as well as, blood work for my annual physical and urology appointments. I usually have no trouble getting same day service with the results being provided in a timely manner. The staff seems to be reasonably efficient and the actual service providers (i.e. phlebotomist & x-ray technician) are very competent and professional. I have no problems with this location at all.

endocrinology department specialty care medical assistants are rude and unprofessional. I had to…read morereschedule an appointment and received 3 different call backs with asking why I called them about medication. I informed them it was all taken care of. Dr. Ryvkin assistants Alana and Tatiana are unorganized, looking at the wrong chart, defiant and argumentative with patients over the phone. I have never been treated so poorly and unprofessional by a Physician office staff members. They brought on extreme stress for me after just having surgery. I will never go back there again. this has happened a few times too many and they should not be caring for patients in the medical field.

Updated review - I still find their doctor's offices at this location are great. The check in…read moreprocess is simple, the employees seem happy with what they do, the doctors take time to listen. I know this is a short review but it is meant to update my prior review, which still holds true. I can't speak to their emergency clinic - never had to use it.

Wrong dosing on Rx; failed to inform me of a needed H&P before an MRI resulting in thst being…read morecanceled the DAY of the procedure-an appt I waited 3 weeks for! Other issues, such as confusing me with another woman in the scanning center-almost resulting in her appt cancelled. The receptionist did not even ask our names!!!

Generally speaking, Lexington of Wheeling is a facility which is better than many. It's clean and…read morebetter organized. Staff is generally accessible and polite. I must admit that some nurses and CNs are very good. And some do not even meet the minimum competency standards! The Physical Therapy program and its staff are good, though. But please don't believe what they claim about pulmonary care in their literature including website. Lexington of Wheeling (LoW) is probably NOT a place for pulmonary rehabilitation. Please don't leave your loved ones at LoW who are in need of pulmonary care. In my opinion, LoW is neither properly equipped not their staff is sufficiently trained for this type of care. They don't have respiratory therapist on site. They don't own any equipment such as BiPAP, oxygen concentrator, etc. They rent these equipment from a third party. Most of the equipment are old and one can never be sure if those equipment even work properly. The reason I say so is because when the patients reach a hospital with elevated level of Co2 and a BiPAP machine is used there, patients get better. The question is why BiPAP machines at LoW don't have the same positive effect? There is an urgent need to check their equipment's validity and efficiency. Pulmonary patients badly need ABG tests to check the level of Co2 content in their blood. LoW does not have ABG (arterial blood gas) testing arrangement and the management does not care less. When the Co2 level shoots up to a dangerous level, all LoW does is send the patients off to a nearby hospital. Imagine the discomfort aging patients have to endure and the money it costs to the patients' healthcare insurance. And worst, the management of LoW did not have the courtesy of acknowledging and discussing complaints!

This was the only skilled heath place I could go to due to a medication I take. Of course all the…read morepeople that non-patients see are great nice staff. Grant it I'm not the easiest pAatient to please, but not unreasonable. I had zero luck getting a cup of ice water and a side cup of ice for a nutrient shake. I might have asked about cold fusion. I wound up getting a Dixie cup of ice cubes. The place it what it is. They do their job and you heal up hopefully. It's not Embassy Suits, but it's not motel 6 either. I don't recommend or not recommend Lexington. I think they know there's room for improvement, and actually working to fix it.

I should have checked the review before I went in, and I would urge every patient to think twice…read morebefore visiting. Only come if you want to deal with rude staff that yells at you. When I provided the feedback to the "lovely" Vanessa who works at check-in at women's health, she said "you got the day you deserved". If this is not the worst customer service ever, I don't know what is. I hope she feel proud of the "valuable work" and "good care" she provided to her customers. Actually I know she does, because she has no shame.

Good care. I see my provider here who switched offices from another location. Office is pretty…read moreclean. Those who work at the front desk are kind and I adore my doctor. He's the best. My visits are always quick and efficient. However, I did knock one star off because when I was taken back to get my vitals taken by the nurse, I think another nurse or cna was proctoring her and the nurse never told me. So it was pretty awkward for this nurse to take my temperature and my blood pressure and then there's someone in black scrubs behind her, basically going up and down on her tip toes to see what the nurse is documenting in my chart. Like a nice, brief introduction would have been nice but that never happened so yup, knocking a star down. Also, it was Just a really weird visual in general. Other than that though, everything else was smooth. I'll continue to come back to this location as long as my awesome doctor is here.

Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.