Absolutely horrendous service. If I could give this business minus 100 stars, I would. I have been…read morewaiting at home just a few miles from the West Chesterfield depot for 8 days straight for a Direct Signature Required package of hazardous materials that is not eligible to be held for pickup or to be redirected to a different delivery address.
The package was supposed to be delivered Fri Nov 28 2025. It is now Fri Dec 5 2025. Every single day for 8 days, the FedEx app has told me my package was "Out for Delivery", only for them to miss the delivery window, then not show up before "the end of the day" (which is supposed to mean 8:00 PM, but in reality, they quit work before 7:30 PM), and for them to tell me the package will be delivered the next day, only for the enitre cycle to be repeated.
To make matters worse, the shipment was two packages, one of which is signature required, the other not, which managed to get delivered Thu Dec 4, but two packages to the same address, both a week late, did not even get put onto the same truck.
The FedEx tracking map has been unavailable all week until today, and I watched as the truck supposedly containing my package was on the other end of town, until the delivery window expired, after which FedEx will no longer let you see the tracking map. I have called 1-800-GoFedEx three times this week and read them the riot act, but it is obviously a call center in the Philippines, where the people have no power to do anything, at all, except read from a script. I can barely understand them through the thick accent, and I am Filipino-American! Do not bother calling the local number for the depot, as they will not answer the phone.
They opened up a package trace on Mon Dec 1, and nothing has come of it, with the ticket being unceremoniously closed on Thu Dec 4 after only the one package was delivered, and not even the one that is Direct Signature Required. FedEx keeps claiming that the delays are due to "high package volume" and "dangerous weather", but aside from one day of snow in the past 8 days, after which the roads here in New England were immediately cleared, because we get over 8 feet of snow a year, so we are prepared for it; there has been no "dangerous weather", at all.
And in any case, even if they are experiencing "high package volume" and weather delays, it is inconceivable that their systems would not automatically prioritize packages the later they get. I would bet you good green money that packages that arrived at the depot later than mine have been delivered. The level of sheer incompetence of this company is astounding, and their CEO needs to be fired.
FedEx, the company that literally invented overnight package delivery and package tracking, whose slogan was "When it absolutely, positively has to be there overnight," is an epic disaster now. Friends don't let friends ship via FedEx. Worst company ever.