Had a serious drain clog and it was fixed promptly and professionally. Tech was friendly and…read moreprofessional. Winters isn't the least expensive plumbers around, but they do excellent work and respond quickly.

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Needed water heater replaced. They were able to come the next day, took the time to not only do the…read morejob, but to make sure that any previous problems were fixed. They noticed issues with placement and exhaust, and they corrected these and let me know about their fixes to prevent future problems. Very kind people. Water is now easier to control the temperature of, and I have the peace of mind that the water is now clean and that I shouldn't have to worry about the water heater for quite some time! Pricing is what it is, not their fault everything is as expensive as it is right now.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

Fast, efficient and professional. Technician Blake was very knowledgeable and was fantastic at…read moreproblem solving an issue I was having with my humidifier. Blake explained the problem clearly and provided a detailed estimate for the repair. He completed the work efficiently and left the workspace clean and tidy. I appreciated his professionalism and expertise throughout the process.

They sent 2 separate techs to fix my HVAC system. Neither could fix it. Both said they would…read morecontact the manufacturer and get back to me. Charged me over $200. Its been a week and not a call or text since. Don't call these guys - it's a scam. They should be ashamed of themselves.

Thanks for your timely work to complete a water softener install and other plumbing needs. I…read moreappreciate you guys coming out quickly, providing necessary fixes, and providing a fair cost to complete. Highly recommended!

From the owner: Mainstream Mechanical is a fully licensed, bonded, and insured local plumbing & mechanical…read morecontractor serving Indianapolis and surrounding counties with qualified technicians to meet all your residential and commercial needs. From simple installations to complex repairs, you can rely on our expert plumbers, fitters and service technicians to quickly and efficiently handle any plumbing or mechanical issue at your home or business. When you have an emergency situation, give us a call for an experienced 24-hour repair of, water lines, waste, steam, gas, hydronic, water heater, sump pump, softener, water filtration, drain repair and replacement, & more.

Absolutely one of the most overpriced Plumbing I called I called them out on a gas line leak and…read moretheir price started at $275 for the first hour and $100 every hour after that. I paid for the first hour as they were already at my house. But after that I called around and found out other places start out at about anywhere from about $79 an hour to 150. I found out that 275.. all I can say is if you do decide to have them come out I would 100% suggest getting a second estimate because I can almost guarantee you you will be overcharged if not .. also beware they will tear your stuff apart and then increase the price after the work has started and to feel stuck so beware of that as well with them I would suggest anyone but Cobra Plumbing.. after Cobra Plumbing was finished I found three other leaks that they missed in my gas pipe...Poor Workmanship and Way over priced!!!!!

Karl and his crew at Cobra plumbing have done multiple jobs for me, ranging from very complex, to…read morereplacing a toilet. They've always done an incredible job and I've found them to be very good with communication and professionalism. I would highly recommend them!

I bought a Nordine 80% 70KBTU Furnace & a 2-ton AC & coil on 10/1/25. Every time the furnace…read moreswitched on, the enducer motor made a noticeable clicking noise as it drew in air through the roof jack. I was worried that the bearings were bad, so after 3.5 months of listening to it, I called to ask about possibly having bad bearings. Kirby sent out an employee to check it out. They replaced the enducer motor part, and it continued making the same noise. They replaced that one, and the noise continued. Robert Kirby came out and listened, and thought it might be the roof jack causing some air obstruction, so they replaced the roof jack. That made no difference. They wanted to charge me around $395 and I talked them down to the price back in October of around $345. This was before it was installed. To make a long story short, the enducer was replaced at least 2 times. There was no change in the noise. Over 3.5 months, they'd made 5-7 trips out to figure out the problem. Robert came out twice, one day with Steve, the rep from their supplier R.E. Mitchel Co., and they took the motor part apart and looked at it. Robert told me that Steve said that was the motor Nordine used in all sizes of their furnaces, and there was nothing they would do about it. I'd brought up possibly insulating it during the meeting. Robert knew what to use. They sent out an employee to insulate it, and it cut the noise in half. I wish they had a deeper understanding of the Nordine furnace up front. That's why I gave them 4 stars. They tried to figure it out and fix it. I would not have bought it had I known. The flange on the new roof jack leaves an inch of space with the slope of the roof. The gap has been stuffed full of silicone and will probably draw attention during an inspection when I sell the mobile home. I'm unsure if the motor bearings are being strained and will eventually give out. I've ended up spending 3.5 months with this problem on my mind. I have a furnace that has a defective or strained enducer motor. I appreciate that Robert promised me a free '26 fall inspection and '27 spring inspection to check on the motor. Although I wish we didn't have to worry about it. I was billed for the roof jack even though it was not the source of the problem. I told Eileen I'd split the cost with them. Her compromise has me paying $50 more than my half. I'm dissatisfied with that, as it was installed as a result of their misdiagnosis in the first place. Kirby Heating & Air was recommended to me by a friend who has retired from owning a commercial heating/air company. Kirby is a good company with a very qualified staff. I'm not happy with how my furnace purchase finally turned out, but I am grateful for the effort they made trying to make it right. Use Kirby Heating, but do not buy a Nordine product.

Nicely surprised at the professionalism, of the team. Which i learned ( 1) was the owner and his…read moremutli year tech, they got started and all through the process I felt informed and in good hands, not knowing how wide there service spectrum was I was able to get my dryer vent cleaned and my a/c cleaned and checked man it was nice to feel caught up on that house to do list. thanks guys Greg B imperial mo

EDIT: The company's response claims that they attempted to reach out and resolve this matter. That…read moredid not happen. At no point was I contacted by management, despite repeated assurances that a manager would follow up. I also made multiple attempts to contact the company by phone and email and received no response. Their reply below also references figures that are incorrect and do not align with the actual invoices or work performed, or the numbers I was told by their plumbers. I'm posting this update because the public response misrepresents what occurred. I remain open to a direct, professional resolution if the company chooses to engage. This is especially concerning in emergency plumbing situations, where customers are vulnerable due to time pressure, limited alternatives, and a heavy reliance on the company's honesty and accountability. Original Review: I don't usually leave reviews, but my experience with Benjamin Franklin Plumbing was so costly and misleading that I feel a responsibility to warn others. I hired them for a sewer blockage. They immediately diagnosed the issue as a cracked pipe outside the house, quoted me nearly $3,500, and replaced a short section of exterior line. They told me the problem was fully resolved and even claimed their camera inspection confirmed it. Within hours, the line clogged again. When I reached back out, they did not honor their warranty. The plumber left my messages on read and when I told him I'd reach out higher up he then returned my call finally. Instead of re-diagnosing the actual problem, they kept suggesting new "band-aid" fixes and charging for each visit. Their technician then recommended an additional $3,300 repair -- meaning they wanted almost $7,000 total, and none of it addressed the real issue. The worst part is that when I told the technician the repair didn't work, he simply stopped responding and left me on read. No follow-up, no accountability, nothing unless I "called the office" and told them I wanted the additional $3,300 repair. Finally, I called an independent plumber. He immediately found the actual blockage inside the house, under the slab -- the same area Benjamin's claimed to have inspected with their camera. This independent plumber fixed the problem correctly for about $1,200 with jetting(keep in mind the plumber was also trying to upsell jetting to me for $2500), which is roughly one-fifth of what Benjamin's was trying to charge for their second repair alone. In my experience, Benjamin Franklin Plumbing misdiagnosed the problem, sold me an expensive repair that didn't fix anything, ignored me when I reported that it failed, and continued pushing unnecessary upsells rather than standing behind their work. Their warranty wasn't honored and their customer service ended as soon as they collected payment. If you're considering them, get multiple opinions first. This company cost me thousands of dollars and never actually fixed the problem.

The work was great and Brett was as nice and kind as could be…read more Trying to schedule what I needed was a nightmare. The people answering the phone, all 4 that I talked to were morons and could care less about the problem. I'd be happy to give them some pointers

I was requested to give an update to the review. They did call back and did allude to some…read moreinternal issue. And I see that they are still in business today. So, I hope that my experience was limited to that time and hopefully just myself. The unit runs without issue as advertised. This is about the best thing I can say about it. Very pleased, and I feel it will do well for a long time given the other products I own of the company's make. I still choose to leave then a 3 star rating from the installation support not being available when it was advertised, when I needed it, not days later once they fixed whatever internal issue they had. (Thank you people on YouTube for your support.) Thanks for reading this. Take care everyone. And, I would choose to give this company another chance in my household. Best to you all.

I have ordered several systems from this company over the years, but today will be my last time…read more Horrible experience. I called in to report that a filter housing blew apart--the bottom of the canister literally separated, something I have never seen before. When I spoke with a representative named Matt, I was having a hard time hearing him. I mentioned that and repeated what I thought he said, but instead of helping, he decided to yell at me with a rude attitude. When I asked to be transferred to someone else since he was clearly having a bad day, he hung up on me. This is what I've gathered: this company will not stand behind their products and doesn't even want to hear about it. Mind you, this is the very first time I've had an issue after spending thousands of dollars with them over the years. Instead of support, I was met with disrespect. From this day forward, I will take my business and referrals elsewhere.