Water heater went out and LD smith sent out someone within a couple hours of my call. They put a…read morewater heater on hold for me in case the issue wasn't a quick fix so they were able to replace it same day. Mason was knowledgeable, approachable and efficient! I even had him quote me for some future projects and pricing seemed very reasonable. Found my new go to plumbing team.

Dirty Stinking Dishonest…read more Warning to not use LD Smith.... Our experience with them began in 2024 and ended several months ago. They came to our home to replace sewer line in basement. They took out old line and installed the new line in an upward slope (all sewer lines need to be installed in a downward slope in order for waste to flow out of house). They created a situation where waste could not exit our home and we paid them over $11,000 do to this to us. We had no choice but to use another company to fix the horrible mess LD Smith made in our home. We tried and failed to recover the money we paid to LD Smith through the courts. We believe LD Smith has been to court many times before and knows exactly how to manipulate the Indiana legal system and competing contractors to get favorable outcomes for themselves. If you are unfortunate enough to call LD Smith for help, please read their contract in detail before signing and hiring them. Their contract limited our ability to recover all of what we paid them and was somewhat confusing. If you are unfortunate enough to hire LD Smith and find yourself in a similar situation, document everything be it photographs, communications, contracts, etc. Hiring an independent plumbing inspector who will help to document and collect evidence and who will testify to that evidence in court is essential. If these things are not done, there is no one and nothing else that will help you through it successfully. LD Smith treated us with condescension and disdain, denied anything was wrong with what they did in our home, and blamed us, other contractors or other issues for causing the problem they created. They did not care at all about us as customers. Our sincere warning to anyone is to not hire LD Smith. No reputable company would have you sign a contract that limits their liability. No reputable company would install sewer line that does not meet code requirements. No reputable company would treat customers the way they have treated us.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

My father is in ICU, we had a plumbing issue and I called this company. They said they would send…read moresomeone out the next day. Meanwhile late in the day someone from my Dad's church volunteered to come and look at the issue. The issue is fixed. I called the grateful plumber as soon as I had a chance , because of everything that is going on. The voice mail said that cancellations done in less than 24 hours would still require the service fee. I left a message and cancelled the appointment then I get a text that their service guy is on his way. I called back and talked with the owner I'm assuming and he said he is charging us a service fee anyway. That it was too late to call off his guys and that they had been holding this spot for me. Terrible customer service and interaction.

I didn't actually pay for service, but they just talked to me on the phone after sending over some…read morephotos to get my issue fixed. World class service the world needs more of.

Great customer service! Mark is super helpful and very knowledgeable. Very competitive prices. We…read moreare getting a water softener and a reverse osmosis system. Jeff

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott…read morearrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall. Impressive! We will definitely use them again and recommend them to others.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable…read more They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

What an absolute garbage company. Twice they no show/no called and when we complained they got…read moreangry on the phone. I dont understand how this company is in business. We were willing to give them a third chance but when trying to schedule we just hung up. The lady who schedules the appointments is impossible. Go anywhere else, just dont call these people.

Do not hesitate with this company! Mo provides quality service on any of your plumbing needs. You…read morewon't pay for televisions advertisements either. He is a man of integrity. You won't go wrong calling him. I recommend him as the 1st company to call. You won't be disappointed.

Excellent experience with this company. Good pricing, high value, and quick to respond to an…read moreappointment request. I appreciate that they also have a yearly maintenance program that is also a good price. I hired them for my rental house, once my tenants let me know the AC wasn't cooling, and they got me in pretty quickly. The tech was ver my knowledgeable and respectable. All in all, a good experience.

I left a 5 Star review about LCS Tech Nikita on Google. She got to tell me that my A/C was beyond…read morerepair. O'Neil came out and laid out my options - understood what I wanted and didn't try to upsell me. Today, Mariano and his colleague installed my new A/C. They were completely professional - I hardly knew they were here. Great job by them!