Follow-Up on Recent Service Experience Dear Service Manager's, I hope this message finds you well. I am writing to express my concerns regarding the recent service performed on my (2017Jeep) at your dealership April 11, 2026-May 11,2026. After bringing my car in for a leak, I noticed several issues upon retrieving it: 1. Three warning lights appeared on the dashboard immediately after I left the dealership. 2. The vehicle was running unusually hot and emitted smoke from the hood. 3. Upon returning the vehicle, I was informed that significant residue had been left around the repair area. 4. I observed that hoses and screws were not properly secured and were merely zip-tied together. 5. While the staff mentioned that the spark plugs had been changed, this was not documented on the invoice prior to my initial service. Prior to this service, I did not experience any issues with my Jeep. I am now facing multiple problems, and I was informed that, since I drove the vehicle off the lot, the dealership would not cover the repairs without incurring additional charges and a lengthy wait time. Despite the extensive time my vehicle was in your possession--over a month--the issue remains unresolved. This prolonged delay caused significant inconvenience, as I have incurred substantial costs for alternative transportation spent on Uber etc. I appreciate the efforts your team has made thus far, but I feel compelled to emphasize that my experience has not met the standards I expected when I chose your dealership, I believe it is reasonable to expect timely and effective service. I kindly urge you to address this matter promptly. The issue remain unresolved, I may have no choice but to escalate my concerns to the Better Business Bureau and explore other avenues to seek a resolution. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to my vehicle's issues. Best regards, Tara A. Jeep wrangler (Willys) 2017 read more

Gosset dodge has had my truck for 2 months going on 3 for a air suspension problem.No one in the service department or with there dodge support can do anything about this problem. when I call all I get is sorry I no we have had your truck for a while but the tech is still working on it.And when I have call to speak tithe general manager I get sent to voice mail this a bunch of bull. This is the poorest service I've ever had to deal with.The last thing is you might get a call back with a update but don't hold your breath you will turn blue before you get a call back.* read more

WOW! Gossett is HANDS DOWN THE BEST CAR DEALER!!! David and his Friendly staff had not only GREAT Pricing; but they made our car buying experience extremely comfortable. Very glad we found them!!! read more

My car was having electrical issues on 8/20/23, I called the insurance provider and they suggested their partner Gossett Jeep on Covington Pike. I took my vehicle there on 8/21/23 and my vehicle somehow was never reported in their custody until 8/29/23 and that was only changed after several calls were made about the status of my truck and physically coming to the service center questioning the location of my vehicle. The numbers they provided did not correspond to the proper departments, so that should've been verified before it was distributed to a customer. I literally begged for my car to be serviced because this happened during my last 6 weeks of pregnancy and I couldn't get around without a vehicle. Considering that my vehicle was "misplaced" in their custody, Mr. Flowers was available and understood my concerns so he pushed to get it evaluated sooner. Ultimately my vehicle stayed there for 16 days only to be told there was nothing they could find wrong with it. I paid out of pocket for my expenses there and with alternative rentals and basically felt played through this whole ordeal. I do not have confidence in returning to the location, just too many things fell through the cracks here from start to finish. I vividly had a testimony from a colleague who dropped there vehicle off on a Saturday SAME LOCATION and got it back same day. I just have no clue how this happened to me and still on the fence about whether something is going to be wrong when the vehicle is driven in the days to come, but they advised me to bring it back? I honestly do not want to, just don't trust it from my experience. read more

Gossett Chrysler Dodge Jeep Ram - Auto Repair Near Me - Memphis, Tennessee

This was the fastest and easiest car purchase I have ever experienced. Chris Foley was very knowledgeable about the car I was buying. I always came in with my car salesman filter, but I didn't feel like Chris was trying to sell me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Chris stayed in touch with me the whole time and was a pleasure to work with. Chris Allen the finance manager was also very easy to work with and made things seamless. If you need any car head to see Chris!! read more

If you come here be prepared To wait for service and the restrooms are terrible. In need of a great deal of attention.... the attendant that helped mW was very nice and took the time to explain what I would be expected to pay for service. read more

Gossett Chrysler Dodge Jeep Ram - Auto Repair Near Me - Memphis, Tennessee

My Jeep started acting up right before my trip to Florida with the fam. I sent it to Gossett for repairs and I thought I'd never get to make my trip because there were other repairs ahead of my own, but I got a call the next day letting me know my Jeep was ready. Mike Jones, the Serviceman provided excellent customer service and I will definitely be a long time customer after this experience! Good job! read more

Called on a Thursday to get a quote on the power steering pump because the first place I went quoted me $2200. They told me it would cost about $1200. I asked if it could be done by Monday because I had broken down while just passing through, was staying in a hotel. I was told that was totally doable, so I agreed to have it towed over there thinking I would save money. I come in on Monday and they told me for $2200 it'll be done MAYBE by Friday. They said they were busy because 4th of July was coming up. Do more people need cars fixed at a dealership around Holidays than any other day? After several hours of talking to several different sales people as patiently as I could, asking why I was told they could do the work by today and chose to tow over here based on what they told me, if they weren't going to keep their word. I asked to speak to the manager several times and they didn't go get them, until I was about to knock on his door, and the salesman went in ahead of me and asked me to wait outside. When he came out he said the work will get done. God knows how much he told the manager, but I wound up paying $2200 for the job, and I see the part online for between $100 to $400, and they told me I had to get the one that costs $1600. I sat around until 3 o'clock for them to reluctantly pull the car in and do the job in under an hour. The mechanics who actually did the work were very cool about it. Salesman was a passive aggressive jerk. read more

I hate to leave a bad review, but please be warned. Customer service and quality of repair is not what this company prides itself on. I had the body control module repaired on my Jeep Grand Cherokee back in December after some electrical issues left me we with a car that wouldn't start and lighting issues. The repair helped with the issues I was having, but I was left with a ripped carpet and a disassembled glove box. I let it slide... not a huge deal and my car was safe to drive again. 3 months later and I'm experiencing the same electrical issues again. I went back up there to speak with the service department and drop my car off. The customer may not always be right, but they should be treated with respect. This is obviously not the motto of Bob Flowers. He was extremely disrespectful and had no interest in treating me like a valued client. Thanks for nothing Bob and team... my money goes toward companies who value customer service :) read more

Would like to take a moment to thank my service advisor, Stan Barrett, for not only being a very professional and hardworking advisor, but for also making sure that I was taken care of in a more than timely matter. Stan made sure that my concerns were completely addressed and his professionalism was felt both over the phone and during all in person and over the phone interactions. He had my Jeep back to me sooner than I had expected and all of the repairs were covered under my factory warranty. He offered a courtesy shuttle ride, but that wasn't necessary given my personal schedule and vehicle availability. read more

You redeemed yourself today. Nice job guys/gals. Oil change fast, and bringing back to change thermostat which is warranty failure. Attentive called me on status, and got me taken care of. read more

Had to have a car towed here. The service department was very helpful even though the car was brought in closer to close time. Service was great and the car was returned way before expected. read more

I had a part replaced on my car in July that was already defective by November. When I then tried to call to schedule an appointment they gave me the run around and I didn't schedule the appointment. In January when I called to schedule the appointment again I was given the run around again but just went with it and scheduled an appointment for 3 weeks out even though the person was a dick on the phone. He looked up my information and everything and verified it with me on the phone. When I got there today for the appointment I was told they "don't do appointments" and that "someone lied to me" and my only options were to leave my car with them for a week and a half or to come back on Saturday at 5:30am to get it taken care of that day. Shitty service and shitty quality. read more

Im from out of state but travel back and forth to Memphis Tennessee for work. I Went in to Gossett Volkswagon on Covington Pike to get a simple oil change on my new Volkswagon Jetta I purchased 10 months ago. Thought this would be the best reliable place since Im from out of town. I am very busy traveling for work & recruiting. I drove to California and had my car parked with a day to finally relax. A family member noticed my car was leaking oil. I took it to the closest Volkswagon dealer to get it checked. They informed me I had a defective oil pan from my last oil change due to the cap being installed too tight causing my oil to leak out. I was fortunate this did not DAMAGE my new car. A new Oil Pan is needed and I hope Gossett Volkswagon on Covington Pike will do the right thing and pay for the DAMAGE caused to my new car. Its not about the money but about the principle and doing the right thing to your customers. I contacted Gossett Volkswagon @covington pike Faxed over all the paperwork from dealer & spoke to Charles (a supervisor that was nice on the phone & spoke on my behalf with Jason) Charles is waiting on a RESPONSE from Jason Trip the (Service Director). I couldnt wait at the dealer all day to get a simple Response if they were going to cover the cost for the DAMAGE done so I paid almost $600 out of pocket. *I Hope to hear from Jason Trip or back from Charles in the next day to resolve this matter and hope to be fully reimbursed for the Damage. (CHRIS M.) read more

My engine light was on so I took it in to the service department. They called me back and said I had a bad cylinder head. I said ok, go ahead and fix it. they said they couldn't because Jeep wasn't sending out parts. so I said then what do I do. they said to call Chrysler to complain. So I took it to Sandy's in Southaven and they fixed it. Don't buy a jeep!! I only have 55,000 miles on it. read more

I am not calling Eric. I have spoken with him and he hung up on me. please stop replying saying you are trying to make this right when you are clearly not. please feel free to provide an email address I can send you my address to send a check but I will not hold my breath. I was told to provide an invoice for my oil change at the wolfchase dodge Chrysler and they did not charge me for your mistake. I am asking for my money back bc I paid for a service I did not get and causing damage to my car. read more

Very nice professional staff. Friendly clean environment. I love my Cherokee

While passing through the area while towing our fifth wheel with our new Ram 3500, the truck began giving us unseemly vibrations. In spite of their being "slammed" due to the preceding Memorial Day weekend, Bob Flowers kindly provided us with a loaner car. Less than 48 hours later, the faulty actuator had been replaced and we were back on the road again. Five stars only because I can't give six! read more

Well, I have to admit that I am impressed! Mr. Gossett got it done. Because of everything that occurred, he worked with me on my car issue. Mr. Gossett had me set up with a wonderful sales associate, Quincy Odum. Quincy bent over backwards to assist me in finding a new vehicle. Mr. Gossett took my vehicle in trade for more than I expected. On top of that, he reached a great deal on the purchase price of a vehicle in stock. The wife is happy with her new car, and I am happy because the wife is happy! From the bottom of my heart, thank you Mr. Gossett and Quincy! read more

I made an appointment Saturday for the following Tuesday morning to have my PT Cruiser checked out. I called at the end of business Tuesday and was told they had gotten backed up and had not quite gotten to it. I was told the same at end of business Wednesday. When on Thursday I called, I was told that the appointment was to get the car IN LINE to be diagnosed, but that my car was supposed to go up Thursday and was definitely going up Friday. I received no response Friday or Saturday, so I called first thing Monday morning. The asst manager unapologetically told me (for the first time) that it takes about a week to get a car in for a diagnostic and that my Cruiser had not been checked out, which is obviously absurd (I called another Chrysler dealership the same day and was told that they would certainly have a diagnostic performed by the next morning at latest). This service center thought it completely reasonable to have access to my car for a week without actually doing anything to it. It appears to me that they are painfully slow at best. I will gladly have my car serviced elsewhere. And if the service department is this bad, I cannot imagine I will ever look for a new car there. read more