I found this cute salon via Yelp over winter break, and decided to come back for a summer haircut. Brittany was my stylist this time around~ she's fantastic! My hair has sustained a lot of damage over the years (color, lightening, heat, you name it) and it really needed some help. She gave me a great deep conditioning, and the blow-out made it feel brand new! Prices are unbeatable, and the quality of service (in my experience) has always been top notch. The receptionist, who is also a stylist, always offers you water, coffee, and magazines while you wait, and the environment is clean and welcoming! They recently moved locations (all of two feet to the left of their previous studio), and it's much bigger and brighter. Looks and feels professional! I'm going in again for another deep condition, and I'm convinced this is the salon I'll stick with as long as I live in Arizona. read more

Got Roots Salon and Spa - Brittany did a lovely job with the blowout and loose curls I asked for! - Hair Salons Near Me - Mesa, Arizona

I am so angry, I could spit nails. I made an appointment for the first time at this salon last week, scheduling a haircut for today at 1pm. I arrived today 5 to 10 minutes early, checked in and was told my person would be with me shortly. Since I hadn't been seen there before, I didn't know who my stylist was on sight. The woman who checked me in was seeing someone else and she alluded to the fact it was another stylist I was seeing. The other woman finished her customer right before 1pm, looked around and said her 1pm wasn't here yet. She made it clear she knew who her 1pm was by her statement and actions. She kept chatting with her previous customer, then started looking at photos on the phone of another customer. After chatting with her, she did some cleaning. By 1:20 pm, I am starting to get annoyed. Where is my stylist???!!! The chatty/cleaning stylist asked if I wanted a water while I waited, I said no I just wondered where my stylist was! The other lady who checked me in, and had been busy with someone else, piped up and said to the other lady, "SHE is your 1 o'clock! " The stylist then was essentially arguing with both of us about me being her 1 o'clock, as the person that booked the appointment had "short hair." Nope. My hair did not grow to the middle of my back since last week. She THEN asked if my mother booked the appointment! Uh, no. I am 40 years old, my mommy doesn't need to book my appointments for me. WTH! By now, steam was coming out of my ears. The other stylist at least looked chagrined by what happened. My stylist clearly wasn't going to take ANY responsibility for what happened and finally offered a weak apology. I told her to keep the appointment and her salon. I will never go back. Completely unacceptable. read more

The hidden secret! I have been looking for a good salon for a long time. I found this place on Yelp and honestly I wouldn't have found it otherwise. It is hidden in the Bashes parking lot on Gilbert Rd. and Mckellips. I have shopped there since 2007 and never noticed this hidden gem! Nathalie did my hair and she did a great job! I had not gotten my hair cut in over a year and she took the time to wash, cut, dry and check for any stays after the blow dry. From trying random salons I figured out this isn't always the norm. Apparently this place has been their for 5 years. Who knew! I usually dye my hair myself however, it looked and sounded like dying hair was a specialty. Nathalie told me that they don't get much walk in traffic because of their location. So if you are looking for a great place to go in a rush I am fairly certain you could probably call the same day for an appointment or walk in and get seen by someone. read more

I have been going to Got Roots for a number of years. I normally get an excellent haircut there as I go to one stylist. However, recently I received a very poor haircut as the stylist I normally use was booked and I was only in town for a few days. The haircut was bad in every dimension. It was uneven, was cut strangely around the ears, cut the font so short that it does not lie properly and after a month will apparently take another month to grow out. All of this, and I asked for a trim, so the length that was cut was far higher than what was agreed. When I called in to explain this 3.5 weeks after the cut, while I was offered a free haircut, the owner changed the information I gave to mean in her mind that the haircut was simply not to my preference -- which is a minimization of the problem. She also told me something concerning in that I would need to have patience as she was breaking in new stylists. I really don't want to walk around looking like this so that Got Roots can break in stylists that should have a higher skill level than this before being allowed to get out of stylist school. I don't wear a hat at work, so I actually require a good haircut. So when I communicated my concerns as I did not think I received any satisfaction of the problem over the phone, and actually was angry after the call. I filled out a form on their internet site where I explained the issue again and asked for them to confirm my message, I never heard back. When I saw my normal stylist my experience was 5 stars. However, the recent haircut I received was the lowest score I could give, and the response from the owner, who was not in a good informational position to re-categorize my complaint as she did not see the haircut, is what motivated me to write this review. Got Roots has at least one great stylist, but the owner needs to institute some quality control, and not divert the issue when she receives a complaint. There is no way I believe that the haircut I recently received is acceptable even at a stylist school at a reduced price. And one thing I don't want to be told is that I need to tolerate a very bad haircut so that Got Roots can break in certain stylists. Actually because of this haircut, and another bad haircut I received previously, I have noticed I can tell when the stylist is beginning to cut whether the haircut will be good or not. So from now on I will simply stop the stylist and walk out. read more

I've been a regular client for years now. Alycia the owner and my stylist is the absolute best! She has lots of experience and always has the latest fashion accessories. Bling strands are awesome. The salon has a boutique feel and the others girls that work in the salon are fun too! They are always running specials check this place out! read more

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Came here again after a while, seeking another awesome experience. Alex is no longer working here, so I saw Rachel. Again, completely amazing. She knew exactly how to frame my face and handle my thick/full/curly/wavy ton of hair. As last time the salon was clean, well kept and stocked. Everything was up to date, the atmosphere was enjoyable and the women who work here are very sweet and personable. Will continue to come here and suggest others do, too! read more

On my first visit to Got Roots Salon...hidden in the Back far from view...I already knew it was going to cost me a bill at least! I will face it...I am a vain person! There I said it now let' s move on! Trevonta Lankford was a little gem! We are both Virgo's and hit it off right away! I could tell that she was a perfectionist and I knew that I was in good hands right off the bat. I will admit that I did panic when it came time to see the results but she assured me that nothing was permanent and if I was really unhappy that she would go above and beyond the call of duty to make sure that I was satisfied. I came home and adjusted to my kind of drastic change and realized how much I really like it! Trevonta...you are a doll! You have a new client in me...and my daughter was jazzed as well at the fine job you did...she is a tough customer so kudos to you! read more

I went here for the first time last night, and I will definitely be back. I am really picky about my haircuts. Alex did an amazing job, and exactly what I wanted. I'm trying to grow my hair out, and she cleaned up my ends and layers without any noticeable length gone. She also trimmed bangs perfectly. Also, I scheduled my appointment and then shortly after had to call back to move it because of work. They were still able to get me in that day, and were very friendly about it. read more

I'm new to the area and was lucky enough to find this salon in my neighborhood. It's very clean and has a very modern look inside. My hair cut was done by Gina and she did an amazing job! I was very impressed with my hair cut. She was very friendly and made me feel very welcomed. Afterwards, she rinsed my hair out, which was something I didn't expect without an extra cost, but it was included! She was very professional, friendly, and definitely met all my expectations with a haircut. I received lots of compliments on my hair. I will keep coming back to Got Roots, and I will continue to request Gina to cut my hair! read more

I moved to Mesa from California where I have been seeing the same stylist for years. I have tried at least 8 different stylists in this area and have not been happy with any of the outcomes until discovering Gina at Got Roots. Gina was very accommodating, did a great job on my roots, blended the low lights, baby lights just right. My haircut was more of a trim and reshaping, but to my satisfaction. I can't comment on any of the other stylists in the shop but they all appear to have steady clientele. I recommend Gina, I liked the shop, there was ample parking. read more

Seriously nice salon with professional staff. Precious is my hairdresser and totally went all out and gave me an original and creative do! Give her a call, you will be glad you did! read more

I am someone who is very skeptical with who touches my hair (I've had a few bad experiences at other locations) but after reading the reviews online, I decided to give this place a try. I asked for Gina because she has so many great reviews and I can tell you she made me feel so comfortable. Not only did she understand my skepticism but she made me feel so comfortable because she knew so much about my hair just by touching it!! I started with a hair cut, but then asked if she could color my hair while I was there. I've been going to different salons in the valley and have never walked out of a place KNOWING I looked so good. The prices there are also very affordable and the salon is really clean. Everyone who walked into the salon seemed to be like family, it was a very wonderful experience and I would highly recommend Gina to anyone! read more

Easy to schedule, fair prices, and finally someone who listened when I told them how I wanted my hair cut. Will definitely be back!

Tina Sanchez at Got Roots Salon is amazing and the owner is amazing! Everyone in the salon is very friendly and make you feel special. Can't get s better hairstyle than with Tina Sanchez and you fee a soo good while in there and feel spectacular when you leave. read more

I am so happy my mom referred me to Rachel. She is so sweet & does a great job. I wear a pixie to short bob and she gives a quality cut. Great bayalage too. read more

I posted a review a couple weeks ago and the owner of the salon called me to discuss what happened and find out why I wasn't pleased. Talked on the phone for about 15 minutes and it was long enough to learn that her passion is hair, she comes from a history of stylists and she does not want unhappy customers. She went above and beyond to reach out to me and offer her services free of charge to make things right, even though she wasn't the original stylist to work on my hair. She didn't have to do this, I could have just moved on but she doesn't want unhappy patrons. It's nice to see a business owner who genuinely cares about customers happiness and strives for repeat business. Thank you Alicia! read more

Got a stacked inverted bob done by Rachel during cut for the cure this October. I am beyond picky but she did really good, and you cant beat the price! ($22 with tip) read more

Loveeeeee this place!! My absolute favorite salon! Wonderful people, great prices and I always leave overly satisfied with my hair! I always get my cut and color from Rachel, who happens to be extremely talented:) read more

I love my new haircut!!! I wanted a whole new look and so I went in and was introduced to Lauren and she did exactly what you want out of someone that is getting ready to change the way you look and feel about yourself...she asked questions and did not start to cut my hair until she was fully informed on what I wanted and when she was finished - I was in AWE of what a wonderful job she did. I feel wonderful and I cannot say enough about how great she is and how much fun I had while she was creating her magic. Thank you Lauren for taking the time to listen and for giving me a whole new look that I am proud of...YOU ROCK!!! read more

I purchased a groupon for this salon on March 6th, 2019. Called and made an appointment for March 12th (notifying them that I had the groupon voucher). showed up for my appointment early and was informed that they no longer accept groupon vouchers... the voucher doesn't expire until July 4, 2019. I showed the person at the front desk and she continued to tell me that they are not accepting them any more. I asked when they quit accepting them and she said about a week and a half ago to 2 weeks ago.... I made the appointment less then a week ago(so they had already decided not to accept them. Why was I able to make the appointment???) my next issue was, Why was I not contacted regarding the appointment... well they conveniently didn't save my phone number, (I gave it to the girl who booked my appointment) I know I gave them my phone number because I got 3 text confirmations from the salon!!. needless to say I got my hair cut somewhere else. AND the groupons are still available for purchase on the groupon website..... read more

Liking my new salon. Recommended to me by a friend and glad I made the move. Friendly, personal employees. Didn't feel like just another customer. It is a little longer drive for me to get my hair done but worth it. read more

Love Got Roots! I always go to Rachel and she never disappoints. She always does a great job with my hair, and is beyond accommodating. Great atmosphere, everyone is so friendly. Will keep going back. read more

Got a same day appt with Kelly and she did an amazing job cutting/styling my long un-wanted hair. Just moved here in July and been putting off trying to find a place and as always Yelp to the rescue. Thanks again Kelly...I love it. See you in November. read more

I love this salon everyone is so friendly. Gina is amazing cuts my hair to perfection I have never been disappointed. I would highly recommend this salon. read more

Have gone to this salon 3 times for a highlight from Alex Campo and have been very pleased every time. She's quicker then most other stylists i've had when it comes to highlights and they've always looked natural and pretty. After getting a few compliments on my hair this last time i decided i'd better write a review to return the favor! read more

Soooooooooo happy with my cut and color that I got today! I live in CA and am visiting family in AZ for the week and wanted to get my hair done. I checked Yelp reviews and reached out to Got Roots last Friday, they passed my phone # to Rachel. Rachel and I texted off and on for about an hour on what I wanted, what my hair looks like, etc to decide best way to proceed for my appointment. I was impressed she took time out to answer my questions! I got there today, she was fun, bubbly and gives a great scalp massage! But most of all, my hair is exactly the color and tone I had hoped for. And my cut is awesome too. I will definitely be back, and a big thanks to Rachel for knocking it out of the park! read more

Rachel always takes really good care of me and they just renovated their salon so it's super posh and clean. Go see Rachel B. She took me from brunette to gorgeous blonde super fast and healthy and she's always taking classes to learn more. Love love love her. read more

Best place ever Natalie is a rockstar! Been to so many places so many bad cuts so many terrible color jobs! Desperate for a good cut and color she listened and nailed it! Thank you to the person who took time for yelp it was the reason I went! read more

I went on yelp looking for a place to get a blow out. Had planned on going to Scottsdale to Primp and Blow on the Waterfront, but could not bring myself to do it based on the yelp reviews concerning the owner's conduct in dealing with her customers, so instead of risking it, I found another place closer to my home to try. "Got Roots" had six five star reviews so I thought I'd give em a whirl. I called this morning and was able to get an appt at 2pm same day. That was a bonus, although I do realize I might not be as lucky next time so I will make my next appt in advance. Natalie answered the phone and booked me for 2pm. She was very pleasant and sweet over the phone. The place is hidden in the Basha's shopping center, I think another reviewer referred to this place as a hidden gem and that would be an accurate description. The shop is small and not perfectly decorated nor really exciting to look at. If I were the same girl I was in my 20's and late thirties , I probably would have driven on past this salon as I was very much into image and "the scene " back in those days. But with experience comes the knowledge that just because a salon looks expensive and is expensive doesn't mean it is deserving or entitled to be such. Took me years to figure that out. I walked in and was greeted by Natalie. She took me to the chair right away. I explained how I was looking for a new stylist since mine recently moved to Texas and it is very important to me that a stylist can blow dry my hair correctly. I have very course, extremely frizzy hair and it is virtually impossible to find a stylist who can blow out my hair to look like silk, the only one who ever achieved this in all my 45 years, was my stylist, who recently moved to Texas. She could blow it out so gracefully and never used a flat iron and it literally looked like silk every time. Natalie said she was a little nervous but was gonna give it a try.... As she started blow drying my hair, she told me how her first job out of cosmetology school was working at a high end salon and all she did 8 hours a day for a year was wash and blow dry hair. I Don't think she realizes what a great thing that was for her. As she parted my hair in segments and brought out the big round brush, I was feeling confident. When she was 3/4 the way finished, I told her I knew immediately that she knew what the heck she was doing. I am so absolutely impressed with her blow out skills. She did an amazing job and made it look so simple. When someone can do something hard and make it look so simple, that is a talent. She was very down to earth and sweet. The other girl working next to her was also very nice. The blow out was $22!!! I am planning on going back in a few weeks to have her color my hair. I was very impressed Natalie and I will be going back. read more

Nathalie is the best!!!! She works her magic everytime. She can make dark hair blonde or blonde hair pretty brown. She also does lash extensions. read more

I went to Alycia, the store owner, 3 times for haircuts and style. I was growing my hair out to a straight bob style and she got me started in a satisfactory way. After that, she didn't listen to what I wanted and I had to go back for a "fix" after the second haircut. At her suggestion, I took the first appointment of the day and she was at least 15 minutes late so I had to stand outside in the cold weather waiting for her to arrive and open the shop. I decided to go for one more haircut to see if we could communicate better. I had to wait 30 minutes to be taken while I watched her do a precision cut on a client. When she took me, she thanked me for waiting, but I could tell she was pre-occupied while I reminded her of what I wanted and trouble spots from the last cut. Alycia likes to chatter about her life and family while she works, which makes me nervous because I don't feel she is paying close attention to my hair. Sure enough, after a rushed cut, I walked out with heavy bangs that were not piecy as I asked and the cut was uneven in back with the underneath layer too long and hanging out under the bob, something I specifically told her I don't like and that she has done from the beginning. My hair had reached a length by that time where that was unnecessary. I definitely did not want to go back for yet another "fix" appointment, so I will no longer give this salon my business. read more

Stylist Kelly was perfect! First time to this salon and I left very satisfied, not to mention i made a same day appointment and asked for highlights and hair cut; their late hours worked excellently with my work schedule. Kelly was great and convinced me to try eye brow tinting which I loved when I tried it. It was a great overall experience. Thank you Got Roots! read more

Rachel Beckham is absolutely fabulous! We recently bought a home on the area and stopped in on a whim, what a find! Got Roots staff and Rachel are top notch! My hair has never looked better, color, highlights, and cut. Don't go anywhere else, affordable and cutting edge, you can't beat that! read more

im still dealing with my hair being so short even the spike looks bad cause some parts are long and short!!!!! I got a tex this morning sayin they were sorry to hear I was unhappy I appricated that they got back to me and they offered to make things right by doing treatments on my hair to make it grow back to the length it was I did not accept the offer but that was generous of them and thank u so much for the offer I will just would rather walk away from this offer again thank u !!! read more

I love Got Roots! I have been here twice for color correction (fixing my own mistakes). Today I called at 9:15 and got an appointment for 10:30 for Tina to look at my hair. I had medium strawberry blond hair and wanted light ash blonde (yes...I'm a stylists nightmare I know). She was honest and said we probably couldn't go as light as I wanted but she could get me lighter. After asking lots of questions regarding the history and health of my hair we decided to go for it (I was very well aware there would be damage but I was also getting a haircut). After 6 hours (which was a totally unexpected length of time for my poor stylist. Tina if you read this I'm sorry I will make a future appointment next time!) my hair came out much lighter than even she expected! It wasn't quite light ash blonde but that was only a goal...its still really light and she helped keep the damage as minimal as possible using Olaplex and a conditioning mask. Tina did an amazing job and she was very friendly and really good at balancing her workload (she had 2 clients for a bit). And she really knows hair! I will definitely have Tina do my root touchup and my trims but if by some chance she leaves before then I am confident anyone here can help me. But I will always ask for Tina first! read more

Wow! I love the new location for Got Roots Salon. Today I went to get color, cut and a wax. Alicia, the owner did an amazing job on my hair and Sara the esthectician was great. I always feel wonderful when I leave. They do an awesome job and would recommend Got Roots Hair Salon to anyone. read more