I wasted 2 hours of my time plus the cost of 2 ubers ( I had expected to get a glaucoma test and then you can not drive), and still did not get to see the doctor because of her staff's incompetence. While on the phone with my insurance, I also found out on my previous appointment ( 2 years earlier) they had miscoded the claim, so now the insurance company thinks I have a condition that I don't....... And instead of being apologetic, I got attitude from the insurance person. I finally got mad enough to leave without seeing the doctor. I DO NOT RECOMMEND read more

I only have great things to say about this place. First, they accomodated me easily during an emergency, I didn't have my insurance with me but the ladies at the front desk kindly looked me up in the system and printed a provisional card for me (who does that??). As soon as i fillrd out my paperwork I was seen by the doctor. Honestly, I loved the customer service from all of the ladies at the reception, the place is pristine and the doctor was extremely kind and efficient. They also have a large selection of frames to chose from which makes it even better... I recommend Gould Vision 100% ! read more

VERY SATISFIED CUSTOMER. Went here as it is close to home and covered by my new insurance. Easily scheduled an appointment with pleasant staff. With my schedule, liked that I received a text reminder and confirmation request day before the appointment. Unlike most places on the beach, parking was a non-issue as there is a lot in the back with a back entrance. Upon entering, the staff was very friendly and helpful, even with an office that had a number of patients/customers in it for a Saturday morning. The office was very clean and eyeglass selection was amazing. Within a few minutes of arriving, I was taken in for my exam. The friendliness and cleanliness continued into the initial exam room where the preliminary test were given. Most importantly, Dr. Gould was extremely affable, knowledgeable, and efficient. She continued her assistance after the exam to suggest a few frames that I might like (I am a bit picky; she was on the money with both the shape fit and my taste preference). It is clear that she loves what she does and take pride in both her professional engagement with a customer and the presentation of her business. The staff continued to be pleasant and helpful even when I asked them to just make note of the few styles of glasses I liked so that I could come back later. Unlike most every other experience I have had with other optometrist offices, there was no pressure to purchase right away and I was readily given a copy of my prescription. While I am passing on purchasing glasses from them today as I did not find the "perfect" one (if they only had the Kate Spade metallic fleck in black & silver!!), I will not hesitate to go there to check out the glasses for a future pair. Before leaving, I did confirm that they perform exams on children from birth onward. I had already made the decision that this will be the new optometrist not only for me, but also for my family. read more

No question, Gould Vision is the best eye care establishment in South Florida. Dr. Adina Gould is amazing. Her knowledge, compassion, experience, and expertise is unparalleled with both children and adults. My entire family will only go to her and her staff. Thanks Dr. Gould!! read more

I was given a very convenient appointment time. Once there I was treated with courteous and fast service. Going to any Dr. appointment is usually annoying and time consuming especially after a hard days work. Dr. Gould was so nice and as we spoke she conducted her exam on my eyes and then it was over just that fast. All I can say is she's a pro. Thank you Dr. Gould. When I was choosing my glasses I wanted a very nice pair so I was helped buy one of her staff named Digma. This girl is so sweet and she was very helpful. Thank you Digma for also being a professional. You guys are the best and best wishes for Vision Gould. Luis C read more

Very very good staff.. Was in Miami for vacation and lost glasses and contacts, went to Gould and got both with no problem... 5 stars !!!

I had a wonderful experience! Dr. Gould was so thorough with my exam, the staff was friendly and made helpful suggestions as to eyeglasses that look great on my face, and prices were very reasonable. I would highly recommend! read more

These ladies that run this office are very unprofessional. They don't give you any pricing. I paid $210 for a contact eye exam plus "learning how to put your conacts" for my 15year old with insurance. it's a shame because the doctor was very nice. BTW I was the one that taught her how to take of her contacts. They should pay me the $50 read more

Our family was referred to Gould Vision by my son's pediatrition and we couldn't be more happier. The entire staff is excellent! The girls are knowledgeable, friendly, and always accommodating! The Doctor is very caring especially with our son. It is a family atmosphere and we are very comfortable there. Gould Vision is the best for our vision needs, we will no longer go to Visionworks or Lens crafters! read more

While service has been good in 2014-2015, I've experience extremely poor service in 2016. There has been a change in front-office staff and suspect there may be a link, but cannot say with certainty. I placed an order for 2 pairs of glasses, after receiving a notice my glasses were in 2-3 weeks later, I show to pick up both pairs and they only had 1 available, with the wrong lenses (an obvious error btw, one they didn't think to review for quality before I made the trip). The 2nd missing pair was not on their radar, I had to point out it was missing. After receiving no further communication for weeks, when pressed they said the package had been lost in transit, both pairs. It is now nearly 2 months after the original order and I continue to get vague replies, and only when I make the effort to call in weekly. There has been no serious commitment to resolve the situation, just promises to continue looking into the matter. I'm disappointed in how they are handling the situation, particularly their non-nonchalance with keeping me updated of 'progress' and the 2-star rating is tempered by the fact this is the first time such an egregious sequence of poor service has occurred. Sometimes honest and unfortunate mistakes happen, but the manner in which they are handled says much about a company's commitment to excellence. read more

The place was friendly, Dr Hagan was very experienced and a great overall experience, thank you

I never complain or write reviews but my experience with Gould Vision was so horrible that feel compelled to warn others. The visit was so bad that it almost felt unreal - like I was on hidden camera and someone was about to jump out and tell me it was all just a prank. The staff is clueless. The place is disorganized. The doctor is aloof As someone who has worn glasses my entire life, I have been to many eye doctors and many eye glass stores and I can honestly say that I have never found any store / doctor as incompetent as Gould Vision. They are HORRIBLE! This place should definitely be avoided. read more

Dr. Gould and the staff were nice, but the explanations I got were very vague and not very helpful. I was not notified when my contacts came in, I had to call, at which time they didn't tell me I had to make an appointment to pick them up, so when I stopped in on a Thursday when the doctor was out of the office (?), I was told I had to make an appointment and come back tomorrow. I received late or no information when I requested it. Everyone seemed too busy to help. Again, they were nice and apologetic enough, but I just wasn't happy with the results of the services. I spent a lot of money there and just felt frustrated with the whole experience in the end. The selection of glasses is all the same style with little variation for personal expression. I went to a shop on Lincoln Road, was helped right away and got a great pair of glasses for half the price they wanted at Gould Vision. read more

I was staying overnight in Miami before leaving on a cruise the next day. I ripped one of my contacts and didn't have a backup pair. I called the office and they asked me to have my regular Optometrist to fax over my prescription. I have an astigmatism and my contacts are pretty rare. The office manager waited patiently for the fax and had the doctor get me a new pair of contacts. The office manager was really friendly and helpful! read more

Buyer Beware. Chronicle of my Horrible 6-month experience:1 Over prescribed two times my normal prescription. 2. First lenses received had a scratch. 3.Provider fraudulently made me pay for one product that I asked for specifically 30 times on my visit and provided me with another product. 4. Manager very rude and told multiple lies. 5. Owner provided me with complimentary contact lens fitting, teaching, and lenses (which caused severe allergy) then charged me for fitting. 6. Office broke frame to glasses during lens change (never called and when I called placed me on long hold whenever I called for info). This provider has high rating which I checked prior to visit. However, most of recent reviews are negative. Support-1. Overprescribed 2 TIMES my normal prescription- Had to make an appointment and pay for second opinion when I currently see 20/15 on existing lenses. Experienced almost 6 weeks of negative symptoms... which I was told I needed to get used to. Later was told I showed signs of being overprescribed by 2 different eye doctors. Their machines need to be re-calibrated. I have been to cheap places and expensive provider and never overprescribed. 2. First Lenses received scratched-Notified manager. She immediately took glasses and stated they were just dirty. Spent extended time cleaning in backroom. Upon first cleaning a few days later, lenses with deep etched scratch within lenses not on surface which I have in none of my glasses and have old glasses dating back for years. Manager stated when returned this was obviously completed possibly during transport, could not have been done by me, and ordered new lenses. Then later during grievance notified owner I scratched first lens. 3. I wanted a specific product only covered by my insurance at very few providers in Miami. I called prior to confirm they carry product. I asked multiple times during ordering and evaluation process to confirm. During order representative was having trouble with order manager assisted. Later come to find out after 5 months of issues provider had never given me correct product. Receipt said another product. Though they vouched their lab stated was coating on numerous occasions. Later during insurance investigation, insurance provider notified by manager product was not in fact what I ordered. Later by end of ordeal, no longer a provider of specialty coating by end of process. Additionally, I was supposed to receive certificate of authorization which was never received which come with this very expensive specialty coating. I learned from this experience through research fraudulent charges and orders of products are a major issue in the prescription lens marketplace. I did my research and then then found a provider that gave me legitimate product. 4 Manager very rude during supposed misunderstanding regarding emergency visit regarding contact allergy. She also stated that product was delayed during initial ordering due to being fabricated by insurance lab, sent for verification by insurance of product, then sent to them. When in fact insurance company never made glasses, nor verified and was made by providers lab. 5. Owner- Whom appeared to try to rectify situation provided me with supposed free contact lenses and fitting, due to strict "No refund policy." Which I was told I could receive by a staff member although there was a small sign at front desk. She later when escalated to insurance billed for complementary fitting. After insurance investigation I was later awarded refund, however with contact lens fee deducted. 6. During the period of getting correction to lenses, the provider's office broke my frame and never called regarding delay. After I called multiple time in almost a month, I was finally notified and had to come back in and pick new frames.For those whom are previous clients: review your statements, get reevaluated, and if you have concerns regarding specialty lenses or coatings get them evaluated for authenticity. I waited a few months to write this review calmly and honestly. read more

The best service EVER!!!! Walked in with my 9 year old for her first eye exam ever. As a patient myself, we were greeted warmly as I always have been. The staff immediately began the process of seeing my daughter with no mention if how an appointment would be necessary. Dr. Gould's office staff were warm and courteous and were not disgruntled at us being a walk in as so many doctor offices here in South Florida are. We began my daughter's preliminary tests within 10 minutes of walking in and she was seen right after the dilation drops were effective. The optometrist was warm and handled my young daughter so well. My daughter had an experience that was fun and she was smiling throughout the whole exam. She is definitely looking forward to her next visit! And so I! I just can't recommend this office enough!!!! read more

Great eye exam today with Dr Ledda--competent, quick, cheerful, gave thoughtful explanations. What more could you ask? Highly recommended.

DO NOT RECOMMEND. Highly unprofessional and dishonest, terrible customer service and poor communication skills. My husband has waited over 6wks for his prescription sunglasses and they are blaming previous staff having Alzheimer's. They are now blaming our insurance company when Dr Gould's staff claimed responsibility, initially. Colleen, the office manager is rude, unprofessional and not willing to offer a solution. When we asked to speak to Dr Gould, she said she is out of the office. When we asked for copies of our medical records, she is claiming their printer is out of ink. Find a different eye Dr as you will be very disappointed with this office and the staff. read more

Let's get the positive out of the way. Dr. Gould was absolutely lovely, professional and capable. She saw me without an appointment and could not have been friendlier. Now, onto the bad. I was in desperate need of an eye exam and new glasses when I stumbled upon Gould Vision and if I had written this review that day (like I was asked) it would've been positive. I ordered 2 pairs of glasses that day: regular & sunglasses. They were ready in about a week and when I picked them up the regular glasses were fine. The sunglasses were a disaster. Even though "the machine" said the prescription was correct they actually made my vision worse. After convincing them that my eyes were a better arbiter than their machine they agreed to re-do them. Again, about a week later I went to pick them up. As I was pulling into their parking lot they called to tell me that the frames melted. Yes, melted. I went in regardless to make sure the lenses were correct this time. They were. I'm assuming some sort of heating element is used to place the lenses in the frame and who ever did this got carried away and melted them. We agreed that I'd take the melted pair, they'd order a new frame and they'd swap out the lenses. Now, I don't know much about the eyeglass business but I assumed they'd call the manufacturer or their supplier, order the glasses and have them sent FedEx. I was wrong. It took just shy of 3 weeks. Why they didn't call to tell me they were having trouble and invite me to pick out a new frame is beyond me. Actually, it's not. Because if they did that they'd have to eat the cost of the lenses ($300 each). I was promised the glasses on a certain day and made it clear if they were not there I wanted a full refund. Of course they were not there. And, their version of a full refund is for the frames only having me eat the cost of the lenses due to their incompetency. That was a Friday. Ultimately the owner swore they'd be in on Monday. They weren't. I finally got them exactly 34 days after I first walked into the store. Throughout those days I was given excuses, offered the tracking number and told me counting of days was incorrect because I included weekends. They're open on Saturday and Mail is delivered then so that was a poor excuse (I'll give them Sundays). Gould Vision treats you like a car dealer. Once they've made the sale the friendliness turns into rudeness. Phones aren't answered. Voicemail messages aren't returned. Messages left with an actual employee aren't returned. When they do communicate it's via text (including sending me a screen grab of the shipment details as if I was supposed to track the package myself). Over and over I was given excuse after excuse. I responded to each with "Not my problem." They had one task: provide their customer with an undamaged pair of glasses. They were incapable of doing this. Twice. Never in my 52 years (and I've been wearing glasses since I'm 8) have I encountered anything like this. The concept of "the customer is always right" clearly evades them. So, if you just need an eye exam Dr. Gould is terrific. But, once you're handed your prescription run, don't walk, to any other eyeglass retailer to purchase your glasses. I've given them 1 star only because 0 is not an option. read more

I always enjoy a visit to Dr. Gould. Everyone is prompt, pleasant, and helpful. The eye exam is thorough and reassuring. The service for selecting and fitting glasses is "no pressure" and very competent. read more

Dr Gould and her staff are amazing! This is the 3rd year since I start taking my daughter to see Dr Gould and every time it was perfect. Dr Gould is knowledgeable, kind, considerate and she has the best technology and the staff to give you the best service. I highly recommend it! read more

My husband and I were generally happy with Gould Vision until recently. My husband had an appointment and got a new prescription. At home he noticed it was different from the previous two prescriptions of the last two years, and went back and asked why. He was told he would have to make another appointment (i.e. more $$) in order to speak to the doctor!! read more

This place is in a great location close to my home and everything. Dr.Adina Gould is the best so kind and she made my 5 year old son feel comfortable.As for the older heavy set women in the front she has a really bad attitude not only did she sis at me asking her questions that I needed to know that she was supposed to give me in the first place. I didn't even know she was done with me until she said OK OK bye bye you can go now in a way that my family does not feel welcome there.WOW what bad customer service. read more

Cant say enough about this place, the staff super helpful and friendly. I definitely plan on going back. Definitely a great services. 5 star all the way around. read more

I cannot tell you how wonderful it was to find an eye doctor and office on the beach that I left feeling like they get it. From the moment I walked in until the time that I left I was dealt with professionally and in a caring manner. Dr Gould spent time going over my eye photo's with me something that no other eye doctor has ever done. It was fascinating, informative, and she genuinely cares about ones health. Vickie spent a great deal of time with me making sure I selected the right frame to match my face. What a treasure. I have already referred four people to this establishment. What a find! read more

I tried this doctor because of all the good reviews here on yelp. Even though I scheduled my appointment with Dr Gould she was not the one to do my exam. The doctor was ok the eye exam however she is not very friendly. I've been wearing glasses for two decades this was the least helpful exam to date. The real problem here lies with the office administration which is complete chaos. Most of the office employees are incredible rude and uninviting for a new patient. The older woman has a horrible attitude and I believe she is the one in charge of the office. I proceeded to order my contacts from here, which took 4 phone calls three unreturned voicemails, an email to the emergency address which ALSO went unanswered. Along with two additional visits to finally receive my contacts ten days later. Unacceptable after being told it would be 48 hours. They are also priced higher than other retailers. I chose to purchase them here to support the small business but it was a huge headache. I will not be returning read more