I would recommend to not hire employees who are rude and make ignorant comments towards paying…read morecustomers.

I needed an oil change but didn't want to drag my kids into a shop to wait. My friend suggested…read morePronto and WOW! As a busy mom of multiple kids, Pronto is a game changer for when the dreaded oil change light comes on. I was delightfully surprised with how quick we were in and out. My rambunctious toddler sat nicely in his car seat as we waited. The staff was friendly and helpful. Prices seemed to be average. We definitely will return!

Awesome shop! Bought a car back in 2021 and it has been great! The buying experience was extremely…read moresmooth and efficient. Outside of normal maintenance I have had no problems.

Save yourself the headache, and dont buy from this dealership. I bought a colorado in june and…read morealready traded it in due to the constant trouble with the engine, which was the wrong one for the truck. Someone engine swapped and Billy didnt do his homework. So dont be fooled by his honeyed words or you could be paying out of pocket even with the "warrantee" that came with the truck. Good riddance. Its only a 1 star rating because i cant choose zero. If you buy from them good luck!

The staff were great. Knowledgeable, helpful, kind, and did not make this female feel stupid. They…read morehelped me pick out the right tires for the truck. Great price point also. Scheduled the appointment as soon as possible and we're great at time management at the appointment. Hands down the best tire service I have ever had. Will always recommend them and will always go there now for tires and any service they offer that I might need. I can not thank them enough at the Sanford location for being so amazing. Truly a great tream.

Took my Vehicle in for flat repair and state inspection in May 2024. The Sanford location failed…read moremy vehicle, also lied and said it needed brakes, that the front brakes were "gone" and back brakes were "close". Thankfully I didn't listen. Two more mechanics told me the brakes were FINE (including the dealership!). I didn't ended up needing brakes on the rear until 7 months later and the front ones are still okay! Also, Sullivan told me tires were terrible in May, also incorrect, they were fine all summer, just beginning to consider tires this winter. I can conclude that these scammers at Sullivan were just trying to take advantage of this female. Fortunately my dad taught me to know better!

I'm always impressed with Prompto, they hire good people that communicate great and do a great job…read more Prompto has been my go-to for years!

Prompto in Dover, extremely busy, understaffed, and the manager is extremely rude and…read moredisrespectful. Not only to the customers but the employees. These guys are pushing out the cars as fast as they can . 5* for the guys 1 * for the female manager. Bad attitude, and professionalism make a big impact not only on the customer but the employees.Will not bring my car there again. I'd rather pay extra than put up with that female managers attitude and judgement. Sorry for the guys

Went and had a four wheel alignment done on my 2020 Lincoln MKZ less than two months ago, same day…read moreI had brand new all season tires put on the car. Today I brought my car to Firestone because of a vibration/shimmy only to find out that all four of my brand new tires are destroyed because Meineke misaligned the car and the toe on all four wheels was out of spec. Don't go here. These idiots just cost me $900 worth of tires and another $150 for a four wheel alignment to fix their mistake. Then the GM called and left a voicemail asking me to call him so we could discuss the situation and when I did call, all he did was make excuses about how anything could have caused the car to fall back out of alignment even though I've only driven it 3,000 miles since leaving their Meineke shop. He refused to do anything to rectify their mistake, and wouldn't even admit that his technicians made a mistake.

Better off getting work done at a dealership that can provide a much accurate completion date…read more Their time to complete is not accurate and changes from a day to a few days and then two weeks later, only one technician is able and allowed to do a certain job and unfortunately it is adding a day or few because this technician "called in sick" Overall this place sucks ass.

VIP is the best!! They diagnosed my Kona problem quickly and remedied it! I had neglected to…read morechange the oil in the proper timeframe; it caused a few issues which could have been serious without their usual expertise. They are my go to folks! 'Always friendly, helpful, they fix and explain well what they did. I am always impressed and grateful!

I called on Sunday and was given an appt for Monday to change a light bulb in my jeep. Everyone one…read moreI spoke to was pleasant and very accommodating. I thought the pricing was very reasonable and I was in and out quickly. I would definitely recommend them to service your car. I can't remember the women's name that I dealt with this morning but she was very friendly and helpful.

Reasonable prices and super simple. I've easily had my car towed here overnight after the…read moreserpentine belt shredded inside my 2011 Dodge Durango. I've also had oil changes here, brake and rotor replacements, and tire services/rotations! They were also able to replace my grey driver's side mirror cover to match the passengers side black mirror cover exceptionally well, as we tried with the tools given but couldn't get it to even budge! Will certainly be returning here for future vehicle maintenance, whether it be emergency or general upkeep!

We were traveling to Portsmouth, NH from Newton , MA before we realized a headlamp was out on our…read more2010 Honda Odyssey van. The staff at this Southebury VIP, assisted me to find the lamp(s)I needed, patiently educated me, to the fact that the headlight contains four bulbs ( two hi beam & two low beam) & installed them, free of charge) all while being very pleasant. I was very pleased & surprised with this great level of service, & felt I had travelled back in time to when a customer used to receive great service from retail locations! Of course, I tipped accordingly,

If you have a Jeep, do yourself a very big favor and stay the hell away from this place. They have…read moreliterally zero idea how to work on them. Damaged my aux battery cable when replacing the main, cost me 175 to fix at dealership. Failed inspection on it for tires sticking out too far? What? It's passed every year same tires 33" and stock fenders. I should have known better. Update: 4/13 went to the dealership. Tech came out said, there is absolutely nothing wrong with your tint, your tire tread is low but still well within pass. Your tires stick out maybe 1/4" too far. Buy these fender flares your good to go. ... thought VIP?

Went in for an inspection. They said it failed due to a parking brake. The technician told me the…read morebrake was locked up, and the truck is too dangerous to let off the lift. They said in order for them to lower my truck I needed to pay for a brake job. (0ver $1000). After threatening to call the police to get my truck back, they lowered it and it came off the lift no issue. There were no brakes locked, like they said, and my brakes worked fine. (My truck is less than 5 years old, and is maintained). I now understand why ALL of the garage bays were empty. I will never go back. Do not recommend.

These guys are are so helpful and you are in and out in no time! I have been using them for years…read moreand have no complaints. Thanks to all the guys at Prompto

Had prompto do an oil change and liked it. Thank you I'll be back. Only thing that was annoying was…read moreoperatorperson in next car bay was out bursting I think on her phone . But service was good

Last night I had a problem with the door latch on my truck, it wouldn't latch. At 9:00 last night…read moreI got it home by using a bungee cord inside to hold it. A close friend of mine recommended Brian, so I called him at 8:00 this morning (I've never dealt with him before) He told me to bring it in at 9:00 this morning and he'd look at it. When I got there, Brian looked at it, knew what was wrong, and fixed it on the spot! Where today do you find that kind of customer service and caring? Brian's Brake and Muffler, that's where! Thank you so much Brian, and you are now my "go to" for all my mechanical needs! YOU ROCK!

Great customer service and reasonably priced. Brian stands by his work, great guy. Car was fixed…read morequickly and correctly