I'm always impressed with Prompto, they hire good people that communicate great and do a great job. Prompto has been my go-to for years!

As usual, I'm doing an oil change here. Typically I've done it with my other vehicles, but since the service contract ran out on my Honda, I've started going here today for this vehicle. The price is always reasonable and I find that they always do a good quality job each time I'm here. read more

There's nothing better than when you've waited last minute to get an oil change and it's the last thing you want to do and then within 20 minutes it's done and it's done WELL! These guys were so nice and the oil change was quick and painless. I love when I don't have to get out the car! Affordable as well and transparent about pricing! Would highly recommend. read more

Left my oil plug loose Slow as hell service 10 cars behind me no sign of movi g they are just standing around for real Where is upper management If you don't want to run the business right SELL IT either that or sharpen the pencil and start furloughing some these guys read more

I've been going here for years with a number of different cars. Staff is always friendly and efficient. They offer the best prices I've found, and everything is always taken care of perfectly. read more

Very fast and great price! The customer service was excellent! The best place I know of around.

The heavy set guy with the clip board needs a shower. His body order made me gag. Will be going to the Rochester location next oil change.. read more

Fast, knowledgeable, AND THEY CLEANED MY WINDOW!!!! Over the top customer service. The gentleman was very nice and the lead/supervisor had an amazing team. Very pleased, I will be visiting this location again even if they are not the closest option. read more

These guys told me to go buy a whole new filter and I came back and they refused to install it when I asked them if they were responsible for breaking it. Not trying to damage your ego, I was just trying to figure out what happened, this place is garbage. read more

I was warned. Didn't listen. My car requires synthetic oil. Went here last week, had them do a routine change. Ever since my low oil warning light keeps flashing / beeping. It wasn't prior to going there. Confirmed it's not a fuse issue. A friend told me they use recycled oil. I Can't confirm that and am not an expert mechanic but if it's true weak bro Second star because it is still fast read more

never again. they left my fluids empty!!!!!! speedy is right.in one door and out the other with potentially disastrous situation. read more

Waiting wasn't the problem, on 3 out of the last 4 times, even though I specially mentioned it, the oil filter was left loose, and oil dripped all over my driveway. read more

The review by "JC" (ironic) was bad because he had a problem with a Christian running the place. At least the service was top notch and the staff was nice. This new management and team act like they wish you'd never came there. read more

The guys at this location are awesome. I have been going to this same location for 10+ years and have never had a problem. They are cheaper and much faster than the dealership and I tend to trust them even more. Great place! read more

Decent place for a cheap oil change. However they apparently need a larger spot or maybe open all 3 bays on a Saturday when it is obviously their most busy day. Been in line for over 40 minutes and still 2 cars in each of the 2 out of 3 bays lines. That 3rd bay seems to be decoration only. There is a line behind me extending out into the road also. They need a little work. read more

Waited 5 min behind a car being serviced. Pulled up, oil change and new oil filter done in 5 min for $25. Great, speedy service. Friendly staff. read more

I have been taking my Honda CRV to this location for over 5 years. Even when I moved over an hour away I would bring my car here. The guys at Prompto are professional and always on the ball. They are honest about what your car needs and always are having a good time! read more

Just waited over an hour in front of an empty bay while they worked on the same car! They advertise a 10 minute oil change but clearly do not stand behind that! I totally understand that things come up and people call out but the fact that no one even tried to communicate that there was a problem is frustrating especially while I could clearly see someone with a clip board standing and looking out the window for a solid 20 minutes. I have been a long time customer of this business but will no longer be going to the Dover location as customer service is clearly not a priority to them.. read more

Do not go to this place. My mother had an oil change here back in January, ever since then the car has been acting strange. Just disovered the problem yesterday when the car was due for another oil change. We did it ourselves this time around. The oil change she paid for was never done! They never drained or change the filter. Drained 12 quarts of oil and slug combined from the car. I am disgusted that they would put my mother and her family in danger with plain laziness and disregard for life. Her grandchildren rides in the car with her. Imagine the heartache they could have caused. Stay away from this place to save your life and longevity of your car. Do the oil change yourself or find someone you trust to do it for you and you will discover the difference of mobility and sound in your car. read more

Getting your oil changed shouldnt be a big freakin production, and these guys keep it simple. You pull into the stall and its like a NASCAR pit crew draining your oil before you even step out of your car. The only suck part is when there is a line of cars waiting, but still beats the other places. read more

My wife just left pissed off at the way she was treated. She was talked to in a condesending voice, questioned numerous times like they didn't think she could do anything, and questioned why she was driving the car she was, and then when she stood up for herself the guy walked away and refused to work on her car. I regret finding this place and sending her there. no one should be treated like that and I hope no one else has and if they have, they say something. read more

Incredibly fast and detailed service. The staff are all very friendly and pleasant. The prices are unbeatable, this place is great!

Super fast, friendly, $40 less than Jiffy Lube for full synthetic in my big 'ol truck. Definitely using them from now on!

I like this chain. No matter which location you always get consistent service and a quick oil change.

Brought my Subaru here. When they started the car for me the leave, there was visible oil spraying out of the car. They then proceeded to tell me that whoever did it before did it wrong and stripped the threads. Well they did the oil change. I then immediately took it to the dealer. They put the wrong oil filter on it which explains why oil was spraying out. The dealer put on the correct oil filter, topped off the oil and it was fine. Prompto tried to say the filter was correct when they did it and insinuated that I changed it between them and the dealer. Manager was uninterested in talking about it. Refused to refund the oil change and refused to cover the cost of the dealer fixing their mistake. A few years back they did not tighten the oil plug on my wife's car. Shady business. Poor quality. Poor customer service. Quick and cheap isn't better in this case. Avoid if you want your car to not be ruined. read more

Probably will raise this to a '5' in the future, however only began using this operation when my prior 'go-to' closed the location I patronized and I'm very critical, not giving very top ratings without extended experience of superior performance. Still, every time I've been here so far, the work has been done professionally, quickly and the personnel consistently cordial, strongly suggesting the averaged high rating is valid. read more

Great job to the guys at this station. Was busy tonight and they did a fantastic job.

Terrible customer service. Awful experience. Never going back here . Employees are not mechanics. Be very cautious, your "convenient " 10 min oil change could cost you a lot more than 25 dollars and 10 min !!. read more

My son in law went to Prompto in Dover NH as he always has and this time they didn't put the correct amount of oil in. Now he has a blown engine and they even have the decency to respond as a great business that they are supposed to be! read more

I've been coming here for years and always get professional, courteous and efficient service. Today my oil change was done in a record FIVE minutes, including payment. read more

Fast, friendly enough, and reasonably cheap. I've gotten the oil changed in my Honda Accord during several lunch breaks from work and never have trouble getting back in time. The techs seem competent enough and I've never had issues. One was nice enough to point out that my radiator fluid was low without trying to pressure me into a sale. read more

Very slow. I have been sitting waiting for thirty minutes behind a truck in for an oil change and watched three car go in and out beside me. Unbelievable. You would think they would have told me it was going to take forever move over. If it wasn't the only game in town I would have gone elsewhere. read more

I also liked this chain enough to recommend it to my family. It is clean,fast and consistent. The recent issue I had was that the Dover station has become religious. The last time I was there, a man and the manager were discussing the religious pamphlets that were on the shelf behind me. The man kept leaning over me to access the material, and the music playing was also religious. I was very uncomfortable. If I want religion, I will go to church. My family and I are going to go somewhere else to get our oil changed. read more

Always simple, always fast. These guys are consistently what I'm looking for in an oil change. They are good about only making extra recommendations (like air filters etc) when absolutely needed and I'm outta there in 10 minutes. And it's affordable. read more

The location in Dover is top-notch and runs like a well-oiled machine (pun intended). The guys are friendly, knowledgeable and if you ever have to wait, it's only because it's during a peak time and people know Prompto's a 5-star establishment! read more

Quick service, nice guys great price. Haven't gone wrong here, have been using then for over five years.