VIP is the best!! They diagnosed my Kona problem quickly and remedied it! I had neglected to change the oil in the proper timeframe; it caused a few issues which could have been serious without their usual expertise. They are my go to folks! 'Always friendly, helpful, they fix and explain well what they did. I am always impressed and grateful! read more

I called on Sunday and was given an appt for Monday to change a light bulb in my jeep. Everyone one I spoke to was pleasant and very accommodating. I thought the pricing was very reasonable and I was in and out quickly. I would definitely recommend them to service your car. I can't remember the women's name that I dealt with this morning but she was very friendly and helpful. read more

Went to snow tires on my car. They stripped one of the lug nuts, and I had to get a new bolt. Signed up for service. Twice I get a notification they are too busy and can't take my scheduled time. The employees are super nice, but be careful. read more

The staff here were incredibly helpful and accommodating. The quality of service was outstanding.

Love the place. Always friendly and helpful. Quick and efficient! Have been there numerous times for servicing and it is my go-to when I am in Maine. read more

I've been here a handful of times and each time was met with courtesy and professionalism. I just had my alignment serviced today and both Ellen and Cameron were great to work with. I never feel pressured or oversold by their products or services. The only negative thing I can offer is don't schedule an appointment online as it's an inefficient system and, although you get a confirmation of the appointment, it may conflict with an actual available appointment. It seems more of an online "request an appointment at this day and time" rather than a solid appointment commitment. Other than that, great people and great service! read more

My car needed an inspection and oil change. The employees were kind, informative, and efficient. They got my car back quickly to me

Visiting from out of state and got a flat tire. From the initial phone call, everyone was very helpful and friendly. They took my car in on Friday afternoon and had me on my way by Saturday. From all three employees that I thanked for their help they told me, "That's what we are here for, to help.". Thank you for making a very stressful situation easier. read more

I dropped in for a weekend inspection as their website suggests is possible. I was immediate met with rudeness about how "I must not be a regular," and essentially called a liar because "they would always tell people to make appointments." They told me they couldn't get to me until a few days later, and nobody else in town would be available today. I took my chances, and got right in 10-minutes down the road on a Saturday morning. I will not "a regular" here, for sure. read more

VIP Tires & Service - No appointment necessary! Weekend service! Ha! - Tires Near Me - Arundel, Maine

Visiting from the out of state and got a flat tire . Came in and explained situation and the nail. Was told can't help go down the road

I have nothing but wonderful things to say about my man Mike, Ellen and now Shawn! Between my boyfriend and I, we've had $5000 worth of work done in 2023 and the experience was thorough, smooth, carrying and informative. They have accommodated us even under pressure and a tight deadline. We appreciate the whole VIP crew! They deserve great things! Thank you thank you thank you! read more

I always have a terrific experience at this location and today was no exception. Customer service is outstanding. Ellen at the service desk was especially helpful today. Thanks for Mike, Ellen and all the technicians! Susan P read more

My recent experience at VIP in Arundel was great. Mike didn't have an opening in his schedule for me to wait while they did the inspection for a sticker, but he said if I left it they would get it done that day. We'll when I arrived Ellen was there, she could not have been more pleasant. There was no problem with me leaving it. She called me an hour later, all done. So easy and with a genuine smile. I'll be back again. Thank you Mike and Ellen. read more

I made an online appointment on October 28 for an October 29 inspection. I really didn't think I would get in since I waited till the end of the month but I was able to. Mike and crew were awesome. He was so friendly and had such a great sense of humor. I will definitely be back. read more

I usually go to the Sanford VIP, but was finding they were not very honest. Decided to check out this one and was so happy I did. It's closer to my house and they are legit, honest and timely. I highly recommend this VIP. It can get hectic in these VIP stores with people just dropping in and needing immediate service, but I think this location handles those situations very well and better than the other locations. I won't go anywhere else! read more

They were able to help me out by fitting me in! They were friendly and helpful. I wish the mask wearing was more consistent but haven't seen that at any car related shops. Selfish culture? read more

Had new brake pads and rotors installed on my Jeep Wrangler. The job was done fast and at a price 40% less than the dealer wanted. The new brakes are working great and I'm happy! Guess I found a new place to service my jeep as VIP performs many services, at much lower cost than the dealer does. Thanks VIP! read more

Absolutely HORRIBLE customer service! The guy at the counter was EXTREMELY rude and swore at me. Do not go here!!!

I was thrilled with the service I received by Mike and his management team. My visit was scheduled quickly and was extremely efficient, all that I could have asked for. After getting a flat, a new tire was ordered and arrived the next day. This is a very busy VIP and Mike handles the customers with a great sense of humor and positivity. I love their customer service! read more

Idiots. Told me I needed new ball joints and shocks. Brought it to a dealership and I did not need them. Crooks

Always get amazing service at the Arundel branch. Mike and Andrea are the best and always take excellent care of me and my vehicle. Thank you! read more

After experiences with Subaru dealership service, I brought my Forester in for oil changes and brake work at the Arundel VIP location. Andrea and other employees are fantastic-professional, knowledgeable, fast and try their best to schedule service as schedule permits. Work on my car was accurate, honest and priced fairly (with the understanding that Subaru parts have an associated cost as does labor and that every mechanic is booked weeks out at this time). The same work at the Subaru dealership was quoted for $300 more with a wait time of three weeks! Andrea scheduled an appointment in three days. Weeks later, I called to have a noise in my engine diagnosed; I dropped my car off at closing and they listened to the engine to hear the noise before I left and immediately knew what it was . The part needed took quite a bit of finessing to acquire (only available through Subaru and the dealership which had in stock wouldn't release) but they did it and I had my car back the next afternoon. We also bring my husbands vehicle in for maintenance and work as well. Thorough and honest with issues and costs regarding his truck as well. Kristen V. read more

I have been taking my vehicles to VIP in Arundel for years. They are always very courteous and easy to deal with. The service is prompt and professional. read more

I had an oil change on my Subaru Outback. Service was quick, I appreciate that there was WiFi in the waiting room. My only issue was they did not put a windshield sticker on to let me know when my next oil change would be due. read more