Ordered a deck through Builders FirstSource. Eric claimed to be an expert on everything Trex…read more Didn't inform us that the brackets for the railings were not included in the order. Those were 3 weeks backordered. It was a composite deck and he failed to include the hidden fasteners in our order. Didn't order enough railings or posts based on the dimensions that were provided to him. He did over order one of the Fascia boards and then told us it would be a 35% restocking fee because of his mess up. I would highly recommend going elsewhere for orders.

I spent over 22000 on cabinets at Probuild and 5600 dollars on Quartz countertops. You would think…read morethose cabinets would come with cabinet knobs and handles. They didn't. I asked for them and they said "get lost " they had our money. Making matters worse the cabinets were two tones darker than what we ordered. Again no relief. We chose to keep them rather than litigate. So please beware. Once they get your money its get lost. As Peter from Probuild said. "You have no leverage here. Get lost. " now for a shower to wash away the slime!

The staff are very knowledgeable and spent about 30 minutes listening about my project and making…read moresuggestions on the tools and accessories I needed. They also helped ship in a product that I was having problems getting through the Ace website. They will be getting my business from now on!

The staff at the Cambridge Ace have always been extremely helpful and courteous. So I was…read moredisappointed and surprised when on Sat. Oct 31st, NONE of the staff were wearing a mask. Unfortunately, I will not be able to shop there until they start wearing masks to protect themselves and their customers. When I left, I asked the salesperson helping me, "Would you mind telling me why you are not wearing a mask?" He answered, "I don't have to tell you," and walked away.

The young lady was not helpful whatsoever and did not appear to want to help me. Too bad! Ace was…read moreway better.

Rude. No manners and sarcastic. Not the young woman who answered the phone and politely asked me to…read morehold while she asked a question. She was wonderful. The man who abruptly picked up the phone as if I was supposed to know I was transferred. The man who used sarcasm when I kindly said a woman was already helping me. The man who SIMPLY could have kindly said "yes mam she asked me to help you" but instead choose to make me repeat myself three times before condescendingly telling me "he" "picked up the phone "so" he "is going to help me. WHY? Don't take your issues out on others and set a better example to your younger co-workers (or learn from them).

Deegans is my go to store for all my hardware and home needs. The staff is very friendly,…read moreknowledgeable and friendly. They have also generously donated to causes I have collected money for over the years. They truly have your best interests in mind and are a great asset to the community. I would definitely recommend Deegans to anyone. Very impressive for a smaller store.

I just purchased a grill and patio set. It's a holiday weekend Labor Day. I asked if they could…read moredeliver. I had it sitting on my patio within the hour. Even showed me how to hook up the gas for the grill. Friendly knowledgeable, and caring store, attendance and owner. However, I forgot to get my share pins. The last time I went in was a few years ago to get a bag of sheer pins. Very knowledgeable pointed me in the right direction and walked with me to make sure I got the right bolts and not the harden bolts. Good to have our hometown hardware store - Deegans! Katie W.

Terrible customer service. I've never felt so inadequate or unvalued. Just because my order was not…read morea very large one doesn't mean that you shouldn't make your customer feel valued. The owners we extremely cocky and unprofessional. Never again and I do not recommend this place to anyone.

The Kitchen Cubes guys just installed my new Formica counter top in my kitchen. Looks terrific…read more They also installed a new sink and faucet. Very efficient and thorough. Plus, a few months ago they also installed a new bathroom vanity top and that looks great as well. Very happy with the company and their service.