After the family bought a house with an above ground swimming pool much of the responsibility for it was placed on me. Out of a few pool companies I had in mind I decided to rely on Patio Pleasures because they were local and had good reviews. I'm glad I did. To get familiarized with managing a pool we scheduled a pool opening and training session so that we could get some experience. When the appointment rolled around the person they sent completely answered any questions I had. At the same time he did not do any of the product pushing that I expected to occur. Instead the treatment I got was exceedingly fair, with him even lowering the cost of the service for things he didn't have to do since we had managed it beforehand. All in all, an excellent experience. The same could be said for my experience in the store itself. The employees there were more than willing to answer my novice pool owner questions and made reasonable recommendations. I was also pleased to discover that they offered free water tests which let you know what needs to go into the water to balance the levels. I'm not sure if that's universal to stores in the pool industry but it's definitely nice to have here. read more

This company doesn't know what they're doing! We had a pool installed by them which was supposed to include the excavation of the area to dig the hole for the pool & water. The day they came to install there were 2 employees-2! They didn't have the equipment to dig the pool, thank goodness we had a guy doing work for us elsewhere that could help with the dig. I thought they would be billed for the work but we were! & not even offered a discount for this or the water we had to supply. Beware they are not straight shooters once the contract is signed! read more

I absolutely love this place and the knowledge and friendliness of the employees. They really helped me out when I received a hot tub from my brother. This place always has what I need. The prices are cheaper than ordering stuff off of Amazon. If you haven't been to this establishment, you definitely need to check it out. read more

Update on my previous review. We changed to Capitol pools to buy our third heater. They have been great. They even correctly discovered why our past heaters failed. It's due to the Baquacil products Patio Pleasures pushes. You need to use an additional product to help breakdown oils in the water since Baquacil doesn't do that very well. We can confidently say the $6000 spent with Patio Pleasures to install heaters was a huge waste of our money - not to mention the safety issues caused by the heaters melting themselves. read more

Awesome place!! Very warm & inviting, with high-end style. Newly remodeled & staffed with knowledgeable, friendly folks. They are not just pools, spas & patio furniture but also an adorable boutique of home decor & outdoor living. Easy to find on Main St with their own parking lot. They also have grills, smokers & all the tools. Stop in & enjoy a visit to your dream patio, it was nice just to hang out shopping. read more

Do not waste your time or money purchasing from this place. Have had nothing but excuses from the time I ordered and paid in full for the spa. They blame all their issues on Covid. Then once the spa is in you have to wait another long period of time to get it delivered. 3 times they pushed the received date back, now that it is in they are not wanting to work with my schedule to get it installed. When they have bad news they do not have the balls to call you they email you then do not respond to additional questions....I wanted to cancel my spa after the first issue asked Bill to find out what the policy was as I would have cancelled right then and there. Never got back to me on that. Tried to tell me I would be thrilled when I got my new spa. Well Bill still do not have my spa. After this much time it is no longer exciting but a big let down thanks to you and Patio Pleasures. Moving forward I will write negative reviews on every website that I can get my hands on. Do not do business with these folks. Slow, do not return emails etc. Poor business practices. They are quick to take payment in full but slow to provide what they say will be great service. Not sure when that great service will start has not been the case so far. read more

Purchased a hot tub for our cabin in Nekoosa last November from Patio Pleasures. They delivered and installed the hot tub about 90 mins from their store in Sun Prairie at no extra charge. They have been very helpful getting the hot tub to be clean and the chemicals balanced. This has been somewhat challenging because we are not at the cabin full time. They have recommended multiple different chemical systems to try until we got it right. I would recommend working with them for your hot tub and pool needs! read more

We recently made a hot tub purchase through Patio Pleasures in Sun Prairie. We went there a week ago, amazing customer service, very friendly, didn't push any purchases on us, and let us walk out the door without pressuring us in any sales. A few days later, we went to a spa sale elsewhere, and made a last minute decision to purchase a different hot tub. We didn't really research this company, and realized how poor their customer service was and the material of the hot tub. We later went home, didn't feel comfortable with the purchase and wanted to go back and purchase at Patio Pleasure (Who doesn't love supporting a local business anyways), plus we were less then 10 minutes away from them, if/when we need their assistance. We finally made the purchase the next day (at Patio Pleasures - Sun Prairie), and the staff was amazing, seriously some of the kindness people, and very knowledgeable. I hope to see them continue their journey and continue to keep their same attitudes. Great work! read more

The Rendezvous hot tub from Marquis has been the best medicine ever for my arthritis pain. And the salespeople and staff at Patio Pleasures are knowledgeable, helpful and friendly. read more

Do NOT use this company to install a pool. They installed the pool and just left. Didn't provide any instruction on how to turn on the equipment or what chemicals to put in it. We called and asked if they were coming back to go through everything with us and they stated we would have to travel a hour to their showroom to go over all the equipment and to determine what chemicals to put in the pool. Our heater never worked after turning it on. We had to send videos and before a tech could be sent out, we had to provide a credit card and were told a charge of at least $135 would be incurred, due to the travel expense. The heater NEVER WORKED!! Our pool is off by an inch and the sections where the walls connect together are not even. We have several rocks that were left underneath the liner so now I'm sure it is just a matter of time before they poke a hole in the liner on the floor of the pool. So disappointed that we spent so much money with this company. read more

Do not recommend doing business here. Was planning to purchase a spa and had to cancel the in stock order due to household finances and was charged $950.00 re stocking fee for a product that never even got delivered. read more