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    Gozzo Antiques & Restorations

    3.7 (3 reviews)
    Open 9:00 am - 5:00 pm

    Services - Gozzo Antiques & Restorations

    Furniture repair

    Furniture reupholstering

    Gozzo Antiques & Restorations Photos

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    3.5
    (15 reviews)
    Damage Restoration
    Responds in about 10 hrs
    5.0
    (2 reviews)
    Damage Restoration
    Responds in about 10 mins
    5.0
    (2 reviews)
    Damage Restoration
    Responds in about 10 mins

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    Ameri-Best Carpet Cleaning

    Ameri-Best Carpet Cleaning

    3.0
    (2 reviews)

    I scheduled a cleaning with "West Hartford Cleaners" based on their five star glowing reviews. But…read morebeware: these reviews date back some time; West Hartford Cleaners is now "Ameri-Best" and maybe is not the same company. My childhood home in Canton had been immaculately kept up (yes, white carpets) until the death of my mother several years ago. In the meantime, my stepfather, 80 years of age, continues to live in the house. He has a cat and very little motivation to upkeep the house, and so the issue was old cat vomit stains on the white rug. No problem, they assured me, but also mentioned several times that stains tend to reappear after a cleaning, and that they would come back and retreat if necessary. I live out of state and came to see the job a week after they did it. It looked barely different from before the cleaning, and they had not moved or cleaned under any furniture. I called the main office, spoke to Pam, who said a she would send someone out immediately to retreat. Someone came out within two hours, and he identified himself as the same one who had done the carpets a week before. There had been no problems, he said, and all the stains had come clean the first time. Before he began, he emphasized the importance of drying the carpets quickly in order to prevent the stains from appearing again. Normally, he explained, in basements and poorly ventilated homes (like this one), they used floor fans to aid in drying. But he also said he had none available that day. He referred me to Joe, the owner of the company, who agreed that stains will relift if the carpets aren't immediately dried. I had to use considerable restraint to not ask the obvious: If you know that these stains will resurface because this house has no ventilation and you have no fans today, why are we even doing this? Instead, I concentrated on being positive and asked if we could procure fans the following morning. He readily agreed, and I called Joe first thing the following morning and left a message. When I heard nothing back I called again at 11:30. In the meantime I had been watching, to my dismay, all the stains reappearing over the course of the day and the previous night. The house was beginning to smell dank and feel very damp, the rugs still wet to the touch. Also, a new problem: yellow pattern streaking over one patch that had not been there before. It looked consistent with a chemical burn, because I have seen them before when white turns to yellow. I finally got Joe on the phone close to noon that day and he sounded cross and told me he had no fans for us to use that day either. Frustrated, I asked him the obvious: why did we even go through this pointless exercise of retreating? At that point, he lost his temper, started yelling at me that he had done the best he could, and hung up the phone. I hadn't even gotten a chance to bring up the chemical burns; I'm sure he would've handled that topic gracefully as well. Sorry--to tell a long story takes time, but please beware of this company. I am still deciding whether I will pursue this issue in small claims, but I would spare anyone this hassle and aggravation.

    Joe Martinez of America-Best cleaned our carpet at our Avon home & did a great job. He's very…read moreprofessional & courteous. He charged us a reasonable price. He came on time & worked quickly. I highly recommend him. Kim

    Gozzo Antiques & Restorations - reupholstery - Updated July 2026

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